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More people come forward after Computer Solutions Wales investigation

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Tribunal wage ruling and holiday home dispute add to concerns surrounding business

MORE individuals have contacted The Pembrokeshire Herald following last week’s investigation into complaints linked to Computer Solutions Wales, including a former employee awarded nearly £14,000 by a tribunal and a holiday home owner who says he lost £1,000 over an unfinished job.

The Herald previously reported concerns raised by customers across Pembrokeshire and south Wales alleging missing devices, unpaid refunds and prolonged delays connected to the business.

Since publication, additional readers have come forward with similar accounts.

Computer Solutions Wales shop in June 2024 (Image: Facebook)

Tribunal ruling over unpaid wages

Matthew Allen told The Herald he worked for the business between February and July 2023 but did not receive wages.

Employment Tribunal documents seen by this newspaper show his claim against Computer Solutions Pembs Ltd was found to be well founded, with the company ordered to pay £13,952.49 in unpaid wages, notice pay, pension contributions and holiday pay.

The judgment was issued in January 2024.

Mr Allen said he has yet to recover the money and believes the total owed has increased due to interest accruing since the ruling.

Holiday home Wi-Fi dispute

Retired builder David Norman Barrett, who runs holiday accommodation, visited The Herald offices last week and described a separate dispute relating to Wi-Fi installation work.

Mr Barrett said he paid Steven Grant £1,000 to install new equipment at one of his rental properties but the work was not completed.

He said repeated attempts to arrange follow-up visits were met with explanations that Grant was unwell or dealing with other urgent matters.

“One time he said he had collapsed and was in hospital so couldn’t attend. I did not believe him,” Mr Barrett said.

He said Grant later requested additional payments despite the original amount being paid upfront.

Mr Barrett said he eventually instructed another company to complete the work.

“They were excellent and finished everything properly for £600,” he said.

“I was ripped off, and then he blocked me so I couldn’t contact him.”

Mr Barrett’s grandson, Tom, confirmed his account to the newspaper.

Dispute over payment

A Herald reporter contacted Steven Grant by telephone regarding Mr Barrett’s complaint.

Grant confirmed he had received money from Mr Barrett and said he was aware a second company later completed the work, but disputed the amount involved.

“Mr Barrett had given me money, but not £1,000,” he said.

Grant also alleged that Mr Barrett had taken his tools, which he said was the reason he did not return to complete the job.

Mr Barrett denied this allegation, saying: “It’s just another lie on top of all the other lies.”

Grant said he had blocked Mr Barrett because he considered his contact to be harassment. He declined to provide any further comment to The Herald.

Ongoing investigation

The complaints follow The Herald’s earlier report detailing multiple customer concerns relating to repairs and replacement equipment, as well as civil court action taken by some customers.

Companies House records show Computer Solutions Pembs Ltd, previously associated with the business, was dissolved in July 2025 following compulsory strike-off proceedings.

Dyfed-Powys Police previously confirmed that complaints brought to their attention were considered civil matters rather than criminal investigations.

Further individuals have contacted The Herald since publication of the original article. The newspaper is currently speaking to additional witnesses and reviewing documentation to establish which complaints can be placed on the record.

 

Business

St Davids micro-bakery scheme and alterations backed

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A PLANNING application has been approved to convert an outbuilding into a micro-bakery and carry out upgrades to a Grade II-listed property in St Davids.

The proposal, submitted to the Pembrokeshire Coast National Park Authority by Richard Francis and Sue Benge through agent Pembroke Design Ltd, relates to Manor House at 19 High Street, located within the St Davids conservation area.

The application sought permission for the refurbishment and change of use of an existing outbuilding to form a small-scale bakery, as well as a series of alterations and extensions to the main listed building.

The applicants aim to develop a plant-based bed and breakfast and micro-bakery business that serves the St Davids community, with a commitment to sustainability at the core of the project.

A supporting statement said: “It is the client’s goal to improve and upgrade the listed building, to reduce the carbon impact of the building by the removal of fossil fuel energy, improving energy efficiency and insulation, installing solar and heat pumps, thereby creating a sustainable, plant based bed and breakfast and micro bakery business serving the community of St Davids.”

The proposed bakery will be operated on a limited basis by the occupants of the property, typically opening two days a week.

Sales will be available through online order and collection only.

Other works include a modest single-storey rear extension, new heritage-appropriate timber double-glazed windows and doors, internal alterations, and the installation of rooflights.

Plans also include reinstating a historic window opening, fitting an air source heat pump, and other energy efficiency upgrades.

Additional proposals include solar panels on the outbuilding, a greenhouse in the rear garden, and other external works.

St Davids City Council supported the application, noting that it is unlikely to have a detrimental visual or environmental impact on the surrounding area.

Planning officers recommended approval, noting that the scheme has been carefully designed to respect the character and heritage value of the listed property.

An officer report stated: “The proposed development has been carefully designed to respect the character, appearance and significance of the listed building and its setting.

“The proposed rear extension is modest and subservient in scale, whilst the alterations to the existing building have been designed to improve its functionality, energy efficiency and long-term viability without causing unacceptable harm to its special architectural or historic interest.”

The micro-bakery was described as a “beneficial re-use” of the outbuilding.

 

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Business

Popular Newgale surf shop and home works approved

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A SCHEME to improve a Pembrokeshire seaside village home and surf shop, while also removing an unlawful part that was subject to an enforcement notice, has been given the go-ahead.

In an application to Pembrokeshire Coast National Park, Bruce Sanderson of New Surf, through agent A D Architectural Design Consultants LTD sought permission for internal and external alterations to dwelling and surf shop, at New Surf, Newgale, including the removal of an un-lawful use of part of the ground floor as a shop.

The proposals were supported by Nolton and Roch Community Council.

An officer report recommending approval said: “The proposal returns the dwelling building to full residential use only. The application site is in a particularly sensitive location and appropriate mitigation has been sought and conditions imposed to preserve protected sites and species.”

It added: “The property known as Newsurf is a two-bedroom dormer bungalow with adjoining surf shop opposite the shingle bank of Newgale beach. The surf shop is positioned southeast of the bungalow and comprises a pair of pitched roof store buildings with linking flat roof section to the dwelling. Prior to being a surf shop, the application site was a filling station.

“The southern ground floor area of the dormer bungalow has been in retail use without planning authorisation and the remaining ground floor as residential use. Plans show two bedrooms and a storage area on the first floor of the dwelling.”

It detailed the proposals addressed the unauthorised aspects of development relating to a 2022 national park enforcement notice.

It concluded: “The proposed scheme is considered acceptable in how it responds to landscape setting, visual, aesthetic, historical, cultural and ecological aspects and also the physical characteristics of the site.

“The proposal preserves and enhances the character of the dwelling and by doing so will not create an unacceptably detrimental impact on the special qualities of the National Park. It is not considered that the development will cause an unacceptable impact upon privacy or amenity of neighbouring properties.”

The application was conditionally approved.

The Newsurf site also features in plans by a Vodafone phone company subsidiary to bring fibreoptic cables across the sea from Ireland to Pembrokeshire; the onshore part of a project to bring a fibreoptic cable onshore from Kilmore Quay, Wexford, Ireland to a site at Newsurf shop car park, Sands Café Car Park and the Duke of Edinburgh Inn, Newgale.

No decision has yet been made on that application.

 

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Business

Haverfordwest Creamery wins top honours at world’s largest cheese show

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First Milk site secures four major trophies as co-operative celebrates 26 awards at International Cheese & Dairy Awards

FIRST MILK’S Haverfordwest Creamery has celebrated major success at this year’s International Cheese & Dairy Awards, after helping the farmer-owned co-operative secure 26 awards at the world’s largest cheese show.

First Milk won eight gold medals, 11 silver medals, one bronze medal and six major trophies at the prestigious awards, with cheese produced at Haverfordwest Creamery securing four of the competition’s top honours.

The Pembrokeshire creamery won the CHR Hansen Trophy for Champion Double Gloucester, the Tetra Pak Tebel Award for Best Extra Mature Creamery Block Cheddar, the ICDA Award for Best Medium Creamery Block Cheddar and the First Milk Past Masters Trophy.

The results underline the quality and consistency of the cheese produced at the Haverfordwest site, which continues to play a key role in First Milk’s award-winning cheesemaking operation.

Held annually, the International Cheese & Dairy Awards attracted its highest number of entries in several years, with many of the creamery cheddar classes receiving between 30 and 40 entries.

First Milk was recognised across a wide range of cheddar and regional cheese categories, including Double Gloucester, Red Leicester, Welsh cheese, vegetarian cheese and English creamery cheddar.

Jack Eade, Customer Quality Manager at First Milk, said the awards reflected the hard work of teams across the business.

He said: “These awards are incredibly hard won and reflect the dedication, expertise and passion of everyone involved in producing our cheese.

“To receive recognition across so many categories at one of the world’s most respected cheese competitions is something everyone at First Milk can be enormously proud of.

“While our grading team selects and prepares the entries, none of these achievements would be possible without the commitment of our farmer members producing exceptional quality milk, and the highly skilled teams at our creameries transforming it into consistently award-winning cheese.”

The latest success continues First Milk’s long-standing record at the International Cheese & Dairy Awards and reinforces Haverfordwest Creamery’s reputation as one of the leading producers of award-winning British cheese.

Photo caption:

Rod Addy, Director General of the Provision Trade Federation, with First Milk’s Matthew Hooper and Dawn Mason at the International Cheese & Dairy Awards

 

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