Claire Waxman backs urgent reform after review exposes failures in how victims are notified when offenders are freed by mistake

VICTIMS are still being failed by the justice system when offenders are released in error, the Victims’ Commissioner for England and Wales has warned.

Claire Waxman OBE spoke out after the publication of Dame Lynne Owens’ independent review into releases in error, which was published by the Ministry of Justice on Wednesday (Apr 15). The Government said it had accepted all 33 recommendations in principle and would take forward those that can be delivered within the current spending period.

The review was commissioned after the mistaken release of Hadush Kebatu from HMP Chelmsford, but went on to examine wider problems across the prison and justice system. The Government said recent cases had exposed deep-rooted issues and described the number of release errors as unacceptably high, despite a recent reduction.

According to the Ministry of Justice, there were 179 recorded releases in error from prison between April 2025 and March 2026, a fall of 32 per cent compared with the previous year. Ministers said new checks and a dedicated query unit had already helped prevent further mistakes, while £10m has been committed to digital and AI-based tools aimed at reducing errors.

But Ms Waxman said the review had exposed serious failings in the way victims are informed when offenders are released by mistake.

She said: “Mistaken releases are an appalling failure of our justice system. They cause serious distress to victims and undermine trust and confidence in the justice system.

“Dame Lynne Owens’ report exposes serious failings in how victims are informed when offenders are released in error. In some cases, victims were contacted too late – with one learning through social media – because agencies could not identify which victim contact scheme applied or who was responsible for notifying them.

“I welcome the government’s acceptance of the review and the steps being taken to reduce these errors. But when mistakes do occur, it is paramount that victims are informed first, as quickly as possible and through official channels. Victims should never learn through the media, or by chance, that an offender has been released in error.”

The Victims’ Commissioner said victims should always be told first, as quickly as possible and through official channels, rather than finding out through the media or by chance.

She also backed Dame Lynne’s call for a clear national protocol on victim notification and repeated her own long-standing call for the introduction of a unique victim identifier, which she said would allow agencies to identify, track and contact victims more quickly across the justice system.

Without it, she warned, the system could lose sight of victims at the very moment they most need protection.

The Government said the review’s recommendations covered data and digital systems, governance, process improvements, training and culture. It added that further action would be taken in several areas, with some longer-term reforms dependent on future funding decisions.

The Ministry of Justice said it remained committed to reducing the risk of offenders being released in error and returning figures to pre-prison capacity crisis levels.