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Local Government

Tenant says botched wetroom repair left her fearing flooding

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Contractor admits preparatory flooring work ‘did not meet the standards we expect’

A TENANT says she was left “angry, stressed and upset” after work carried out on her wetroom floor allegedly caused further damage and raised concerns about potential flooding.

In an email complaint seen by The Herald, Katie Louise-Howells, from Milford Haven, said her wetroom floor needed replacing after anti-slip flooring “blew”, allowing water to seep underneath the material and into the concrete base.

She claimed a contractor from Cardo was assigned to the job and was in her home for around 30 minutes, leaving behind what she described as an “appalling” standard of workmanship.

The tenant said she contacted Cardo the following morning to complain and requested that a supervisor attend to inspect the work.

She alleged the contractor returned before the supervisor arrived, but she refused to let him continue until the standard of work had been reviewed.

According to the complaint, a supervisor later attended and agreed the work was not to the “best of standards”, but the tenant claimed it was dismissed as a “work in progress”.

The tenant alleged self-levelling compound had been poured over old anti-slip flooring and trim without proper preparation.

She also claimed the material had been spread over her threshold and toilet, and that product had been left outside her home.

She added that her daughter stepped into a half bag of mix which had allegedly been spilled on the driveway.

Drainage concerns

The tenant said she later sought advice from WB Griffiths and another self-employed contractor.

She claimed she was told there was now “no other choice” but to have a tray fitted, as the floor had not been properly feathered and there was no proper run for water to drain away.

She said this could potentially lead to flooding issues, and added that she would now like a surround fitted around the tray to help prevent spillages.

“I am so angry,” she wrote.

She said she was not asking for compensation, but wanted the work completed to a “high and good standard” to prevent further problems.

The tenant also claimed Cardo had not admitted fault or apologised.

Cardo response

Responding to the concerns, Rhydian James, Managing Director of Cardo (Wales & West), said: “Cardo carried out preparatory flooring works on behalf of its client.

“We recognise that the work undertaken did not meet the standards we expect, and we are sorry for this.

“Due to scheduling and access challenges, it was agreed with the client that the remaining works would be completed directly by them to help minimise disruption to the resident, and we were therefore unable to return to site to address the issues.

“We have addressed this with those involved to ensure this does not happen again.”

Tenant remains unhappy

After being shown Cardo’s response, the tenant said she remained unhappy with the way the situation had been handled.

She claimed there had been a lack of professionalism throughout and said she felt she had been left to do “all the chasing” because of what she described as vague communication.

She also criticised what she described as poor working practices, claiming the floor had not been properly prepared and that dust sheets were not used while wet mix was brought into her home.

She further alleged that rubbish and leftover product were left outside her property and on her driveway.

“There was no pride at all,” she added.

The tenant said she is now waiting for the remaining work to be completed and hopes the issues can be resolved quickly to ensure the wetroom is safe and properly finished.

 

Community

Manorbier fire scandal: Council’s payout just £63,777 after school destroyed

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PEMBROKESHIRE COUNTY COUNCIL has accepted an insurance settlement which leaves it with just £63,777.07 after the catastrophic fire which destroyed Manorbier School.

The figure, confirmed in a director’s decision notice dated Tuesday (Jun 23), is likely to appal parents, taxpayers and campaigners who have fought to save the village school.

The council accepted the insurer’s full and final settlement offer of £263,777.07.

But after a £200,000 excess was deducted, the net payment to the authority was only £63,777.07.

Before the fire: Primary school in Manorbier

The fire broke out on October 10, 2022, during roofing works at the school. The council’s own document states that the blaze followed the use of flame torches and caused extensive damage to the original school building and adjoining schoolhouse, destroying the pitched roof structures.

Nearly four years later, the school has been discontinued, the building has not been rebuilt, and the insurance payout left to the council is less than the price of many family homes in Pembrokeshire.

The revelation raises devastating questions about how a public building used by young children could be left so exposed.

It also raises wider concerns about whether other schools and council-owned public buildings in Pembrokeshire are properly insured against catastrophic loss.

Firefighters tackling the blaze on October 10, 2022 (Pics: Martin Cavaney/Herald)

Council leader calls for review

Council leader Cllr Tessa Hodgson has now written to Dr Norma Barry, chair of the Governance and Audit Committee, formally requesting a wider review of the authority’s insurance arrangements.

Cllr Hodgson: Wants ‘formal, thorough and more general review’

In her letter, Cllr Hodgson said it was “difficult to explain and to understand” how there could be such a wide gap between the value of the damage to the asset and the value of the settlement figure.

She asked the committee to undertake a “formal, thorough and more general review” to provide assurance that insurance arrangements across the authority are “fit for purpose and robust”.

That request will now place the council’s insurance policies, risk management and decision-making under intense scrutiny.

Bishop of St Davids: The Church has been critical of the local authority’s handling of the fire

Church dispute

The issue is made even more explosive by the fact that Manorbier School is a Church in Wales voluntary controlled school.

The Church has previously made clear that it expects the building to be reinstated, and solicitors acting for the Diocese have already accused the council of using the school closure process to avoid responsibility for rebuilding the fire-damaged premises.

The Diocese has demanded full structural reinstatement and has warned that legal action, including judicial review, could follow.

If the Church continues to insist that the school must be returned to its pre-fire condition, the council could yet face a much larger bill than the £63,777.07 it will receive from the insurer.

Contractor questions

There are also unanswered questions about the roofing contractor working at the site when the fire broke out.

The council document states that the fire occurred during roofing works following the use of flame torches.

Former Schools Overview and Scrutiny Committee chair Cllr Huw Murphy has questioned where the contractor’s public liability insurance was, and why the consequences of the fire appear to have fallen back on the council.

He said there were “serious concerns” over the lack of insurance cover in place for such a catastrophic incident.

Cllr Murphy said the fire not only rendered the school unusable, but also destroyed an attached schoolhouse, leaving a tenant requiring rehousing by the local authority.

He said: “If there was a template on how not to deal with a catastrophic incident then Pembrokeshire wrote it for Manorbier.”

Wider public concern

The Manorbier case now raises a stark question for every parent in Pembrokeshire: if another school suffered a major fire tomorrow, would the council be able to rebuild it?

A large insurance excess may not be unusual for a local authority, but residents will want to know whether the council had the right cover, the right reserves, and the right legal protections in place.

Had Manorbier School been rebuilt, Pembrokeshire would at least have retained a valuable public asset capable of serving future generations.

Instead, the community has lost its school, the building remains unrestored, and the council is left with a net insurance payment of just £63,777.07.

The Herald has asked Pembrokeshire County Council whether all school buildings are insured for full reinstatement value, what excesses apply, whether any claim has been pursued against the contractor or its insurers, and what legal advice has been received in relation to the Church in Wales’ position.

UPDATE 24.06.2026:

Pembrokeshire County Council has confirmed that the Governance and Audit Committee review will examine whether the authority’s insurance arrangements are “robust, fit for purpose and provide value for money”.

The council said the review follows the acceptance of the Manorbier School insurance settlement and will assess whether current insurance arrangements ensure public assets are “appropriately valued, insured, and restored in the event of loss or damage”.

Council leader Cllr Tessa Hodgson said: “We have a duty to ensure that all public assets are properly protected and insured. This review will provide assurance to residents and stakeholders that our insurance arrangements are effective and that public money is being safeguarded.”

The statement does not address why the Manorbier settlement left the authority with a net payment of just £63,777.07 after a £200,000 excess, nor whether the council is pursuing any claim against the contractor or its insurers.

 

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Local Government

Armed Forces flag flies over County Hall

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THE ARMED FORCES flag is flying proudly at County Hall this week ahead of Armed Forces Day on Saturday, June 27.

Leader of Pembrokeshire County Council, Cllr Tessa Hodgson, and the Council’s Armed Forces Champion, Cllr Simon Hancock were among those who marked the flag raising on Monday morning (June 22).

Also present were the Chairman of Council, Cllr Delme Harries, the Chief Executive, Will Bramble and the Regional Armed Forces Covenant Liaison Officer, Hayley Edwards.

Cllr Hancock said: “It is always a very proud moment to see the Armed Forces Flag flying over County Hall.

“Armed Forces Day is a chance to show our deep appreciation for the men and women who serve, as well as the families and communities who support them.

“Our county has a rich history of connection with the Armed Forces, and we are proud to uphold and strengthen that bond.

“As a Council we are committed to ensuring that members of the Armed Forces community in Pembrokeshire receive the recognition and support they truly deserve and we are proud to be a Defence Employer Recognition Scheme Gold Award holder.”

 

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Local Government

Mayor to hold drop-in session for Haverfordwest residents

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HAVERFORDWEST residents will have the chance to raise ideas, concerns and local issues directly with the town’s mayor this week.

Cllr Randell Izaiah Thomas-Turner will hold a Talk to Your Mayor session on Thursday, from 12:00pm until 2:00pm.

The initiative is aimed at giving residents an opportunity to speak directly with the mayor about matters affecting the town and wider community.

Cllr Thomas-Turner said communication and engagement were “vital”, adding that the session was about listening to local people, working together, and ensuring every voice had the opportunity to be heard.

Anyone wishing to book an appointment is asked to contact the Haverfordwest Town Council town clerk.

The mayor said: “Together, we can continue building a stronger and more connected community. Together we can make Haverfordwest the best in the west.”

 

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