News
Week in Week Out: 1st Grade Care accused of ordering a client to be abandoned

Marie Perry – George’s wife
A Welsh council is investigating a case made in a Week in Week Out programme where a care worker was ordered to leave a distressed 92-year-old woman alone on the floor of her home, following a fall.
That careworker is employed by a firm which tenders for work in Pembrokeshire and Cardiff.
Vale of Glamorgan Council-contracted 1st Grade Care is accused of ordering the care worker to abandon Doris Jones from Barry, and attend their next call before an ambulance or relative arrived.
The care worker told Week in Week Out: “I rang the paramedics straight away and all the time she’s on the floor. I then rang the office to say my lady is on the floor and was told to leave the call within the time I was allocated and go to my next call. I asked if somebody could do my next call for me because I didn’t feel happy leaving her, and I was told no. I had to leave her and to leave the door open for the paramedics.”
The care worker says she felt so awful about what she was asked to she do she challenged the order: “I asked if they would be happy if it was their mother lying on the floor and somebody left. I was told it was just the job.”
It’s a shocking accusation. We spoke to the son of 92-year-old Doris Jones who took the call. He told us there had been many concerns with 1st Grade Care including missed and shortened calls. When his mother came out of hospital she was placed with another care company at the family’s request. Doris Jones passed away last year.
1st Grade Care has been in operation since 2011 and was set up by former property developer Michael Poole.
The allegation levelled against the company is just one of a series made on Week In Week Out by families unhappy at the level of care provided as well as care workers who say the company failed to train them and they found it impossible to meet the demands of their everyday rotas.
In a damning report by the Care Standards Inspectorate for Wales (CSSIW) published in January this year, 1st Grade Care was said to be putting service users in “unnecessary and significant risk to their health, safety and well-being due to a lack of sufficient training for a high percentage of staff.” Issues surrounding rotas were also found. The company was served with a non-compliance notice and the CSSIW have been back to re-inspect. They say they expect to publish a new report by the end of the month.
Jackie Toom worked for the company in Pembrokeshire as a care worker and admits to being regularly late to assist clients as she struggled to follow a rota that only gave 15 minutes to travel from St David’s to Newport, or ended one call in Milford Haven and started the next at a location north of Haverfordwest, at the same time.
“You can’t be in two places at the same time. To get from A to B in zero minutes. We are not given any travel time so we could get more working hours – more calls.”
Marie Perry from Pembroke has Parkinson’s Disease and needed a care package to help her get to the bathroom four times a day but her husband George tells the programme visits were regularly late or even missed.
Mr Perry, who has had major heart surgery and whose condition is deteriorating, was left to lift his wife when care workers were late or didn’t turn up. He says he is angry over the experience and doesn’t understand why the authorities haven’t investigated the company earlier. Mr Perry told The Herald: “I don’t know how much control the local authority has over them. It’s not being properly policed otherwise they would have lost their contract some time ago”.
Week in Week Out has discovered that 1st Grade Care has come under scrutiny by both Pembrokeshire and Vale of Glamorgan but neither council has thought it appropriate to cancel the company’s contract.
In a statement 1st Grade Care, said that the company admits they have been failings managing care workers appointments but they now have a new monitoring system in the Vale of Glamorgan. But they had no comment about why problems with rotas and training had continued in Pembrokeshire despite a damning inspection in the Vale, and targets set by both councils.
Welsh councils have been under pressure to save money and drive down costs with Welsh Local Government Association figures showing £55 million shortfall in adult services over the past financial year.
There are over 400 registered care companies in Wales. The industry argues that for them to operate effectively a minimum payment of £15.74 per hour is needed, with even more in rural areas. But Week In Week Out has discovered that only three councils in Wales are paying this basic rate.
Industry insiders say the hourly rate councils are prepared to pay means they are increasingly unable to deliver services to home users effectively as they drive down their own costs to survive.
In Cardiff a new tendering system has been introduced that sees care companies bid against each other in a live auction for care packages. Professor Luke Clement from Cardiff University and an expert in social care law says he is worried by a system he believes lacks humanity and dignity.
Cardiff Council has defended the system saying it is offering value for money, improving quality as well as attracting new companies. But Week In Week Out has learned that the UK’s largest care company Allied Healthcare has pulled out of Cardiff, saying their decision was due in part to the new auction system.
Professor Clement is also critical of the inspectorate CSSIW. He told the programme: “If it is their job to make sure the sort of abuses and failures we are discussing don’t happen then clearly it’s not doing its job properly. If things go wrong there may be a letter or a slap on the wrist but companies are not being closed down”.
The Inspectorate has the power to shut down care companies that aren’t complying with regulatory standards. In the programme the CSSIW said the last year they had shut down five following inspections and 14 companies had been given strict conditions to conform to. David Francis, Assistant Chief Inspector of CSSIW said more people were coming forward with complaints tripling over the last four years, but they wanted to hear from more. He said: “If there are people out there who wish to make contact with us we welcome that. We would welcome them raising their concerns with us.”
Last year plans by Powys to reorganise home care fell into chaos and hit the headlines after companies failed to deliver and were shut down. Assembly Member Kirsty Williams says there were a number of issues that caused the new system to collapse. She wants councils to respond quicker when things go wrong. She said: “They simply do not know what is happening on the ground and then that makes the system really vulnerable. It relies on individuals making complaints and what we know about people in receipt of domiciliary care is often they are really frightened to speak out because they are worried that their carers are going to be taken away from them, they are worried that they will get people into trouble and often people are so grateful have any kind of support they are very reluctant to speak out if things are going wrong.”
The Welsh Government is working on a new law to strengthen the inspection of Domiciliary Care companies. Health Minister Mark Drakeford told the programme: “Our bill allows us to be helpful to those companies when we can help them to improve. But where there are companies who provide services of the sort that would not be acceptable to you or me or the people watching this programme. We want the law to be quicker, more effective and to make sure these companies are no longer part of our landscape”
- Please watch BBC Week in Week Out, Tuesday, June 9, BBC One Wales, 10.35pm
Entertainment
From Milford Haven to the world: The story of The Evolution Experience
A grassroots club brand that changed west Wales — and still echoes 25 years on
FOR many in west Wales, The Evolution Experience is more than just a name. It is a memory — of packed dancefloors, loud music, and the feeling that something different was happening locally.

Launched in 2000 by Tom Sinclair and his friend John Lee, Evolution began modestly but quickly grew into one of the most ambitious nightlife ventures Pembrokeshire had seen.
At a time when serious clubbing meant travelling to Swansea or Cardiff, a group of young people in Milford Haven decided to build something themselves.
What made The Evolution Experience different was not just the scale, but the people behind it. At a time when most 20-year-olds were either at university or in their first jobs, the team behind Evolution were organising large-scale events, managing budgets, dealing with authorities, and taking on responsibilities usually associated with far older operators.
Filling a gap
In the early 2000s, Pembrokeshire’s nightlife was limited. There were pubs, small venues, and occasional events — but nothing on a scale to rival city clubs.
Evolution changed that.
Early nights at the Kings Function Centre in Milford Haven drew hundreds, then close to a thousand people. The venue — a cricket club hall — was transformed with lighting rigs, powerful sound systems, and multiple arenas.

What emerged was not just a DJ night, but a full-scale experience.
As the brand grew, larger venues followed, including the Park House Exhibition Centre in Haverfordwest, where crowds of up to 2,500 attended — an unprecedented scale for the county.

More than a club night
What set Evolution apart was not just its size, but how it was run.
Despite being organised by people in their late teens and early twenties, the operation was structured and professional. There were sponsorship deals, thousands of flyers distributed across the county, branded vehicles, trained security, and medical cover on site.
Promotion was hands-on, with mailing lists built manually and campaigns run across towns and villages.
The aim was clear: to deliver something that could stand alongside events in larger cities.
And it worked.
Big-name DJs and acts were brought to Pembrokeshire, while local talent was given a platform to perform in front of large crowds.
What made The Evolution Experience different was not just the scale, but the people behind it. At a time when most 20-year-olds were either at university or in their first jobs, the team behind Evolution were organising large-scale events, managing budgets, dealing with authorities, and taking on responsibilities usually associated with far older operators.

A platform for people
For many involved, Evolution was more than a night out.
It provided early experience in:
- event management
- sound and lighting
- marketing and promotion
- working under pressure
Participants went on to careers in a wide range of fields, including policing, design, IT, and the music industry.
For Sinclair, the experience would prove formative in a different way.

Expansion beyond west Wales
As Evolution grew, it began to move beyond its local roots.
Events were held in London, including a night at The Fridge in Brixton. The brand also reached overseas, with a tour in China and plans — later followed by smaller events — in Tokyo.
For a venture that began in a Milford Haven cricket club, the expansion was significant.
The Chequers turning point
In 2002–2003, plans were put forward to establish a permanent home for Evolution at Chequers nightclub in Penally, near Tenby.
The move represented a major step — from one-off events to a fixed venue.
However, the application faced strong opposition from residents, authorities, and other stakeholders, particularly around concerns over noise and location.
Following a lengthy licensing hearing, the application was refused.
Sinclair disputed aspects of the decision, but the project did not proceed.
That pressure brought its own rewards. At just 22 years old, Sinclair found himself standing alone in a packed licensing hearing, representing his case for over six hours without legal support.
It was an experience that would shape everything that followed. “After that,” he has said, “nothing ever really felt that daunting again.”
A short-lived attempt to operate the venue as a private members’ club followed, but this also faced enforcement action and was ultimately discontinued.

Lessons learned
The refusal of the Chequers application marked more than just the loss of a venue. It was a moment where ambition collided with the limits of what was possible at the time — in terms of regulation, location, and local sensitivities.
For those involved, it was a harsh but valuable lesson. It exposed the realities of navigating systems that were still evolving themselves, and forced a deeper understanding of how decisions were made — and how they could be challenged.
The episode marked a turning point.
For those involved, it provided first-hand experience of the complexities of licensing, regulation, and public scrutiny.
Sinclair has since reflected that the experience influenced his decision to study law — and later to establish The Pembrokeshire Herald, where scrutiny of authority and public accountability became central themes.
That experience would have lasting consequences. For Sinclair, it sparked a deeper interest in law, leading him to study the subject and later apply that knowledge in a different arena — journalism.
The confidence built through Evolution, and the lessons learned during its most difficult moments, would go on to shape the approach behind The Pembrokeshire Herald.
A return — and a legacy
Although Evolution’s early peak passed, it did not disappear.
The brand returned in later years with events including:
- “No Place Like Home” nights in 2008
- smaller club events in 2009
- a full-house event in Tenby featuring SASH!
- sell-out shows at the De Valence Pavilion, including Judge Jules
Each time, the response showed that the name still carried weight.

A shared cultural moment
Today, The Evolution Experience occupies a rare place in local memory.
For those who were there in the early 2000s, it represents:
- first nights out
- a sense of something new
- proof that large-scale events could happen locally
For younger audiences, it remains a recognised and credible brand.
Few nightlife ventures bridge generations in this way.
Perhaps the most enduring impact of The Evolution Experience is not found in the events themselves, but in what came after.
Those involved did not simply move on — they carried the experience with them. Skills learned under pressure translated into careers across a range of professions, from public service to technology and the creative industries.
In that sense, Evolution was not just a series of nights, but a starting point.
Should it return?
With renewed interest and upcoming anniversary events, the question arises: should The Evolution Experience return in a larger way?
There is no simple answer.
The demand appears to be there, and the brand still resonates. However, the landscape has changed — with stricter regulation, different audience expectations, and a very different nightlife culture.
What is clear is that the original conditions that created Evolution cannot be replicated exactly.
More than nostalgia
Perhaps the question is not whether Evolution should return as it was, but whether the spirit behind it can be carried forward.
Because what Evolution demonstrated — 25 years ago — still matters:
That it is possible to build something significant from nothing, even in a rural area.
That young people, given the opportunity, can create, organise, and deliver at scale.
And that sometimes, what begins as a small idea can leave a lasting impact.
Today, the name still carries weight. For one generation, it represents a time when something genuinely new arrived in west Wales. For another, it is a brand associated with more recent events and headline DJs.
Few local ventures manage to bridge that gap — to be remembered by those who were there at the start, while still recognised by those discovering it for the first time.
A lasting impression
What started as a birthday party in Milford Haven became something far bigger — not just a club night, but a moment where a group of young people proved they could build something of scale, ambition and lasting impact.
Twenty-five years on, The Evolution Experience is no longer just about what happened on those nights. It is about what grew out of them — the confidence, the careers, and the belief that, even in a rural corner of west Wales, you didn’t have to wait for opportunity.
You could create it.
Crime
Six-year jail term a warning to drug dealers, says police
Detective says “robust approach” will continue as dealer caught after drugs hidden in car sale
A TOP detective has warned that a Milford Haven drug dealer’s six-year prison sentence should serve as a stark warning to others involved in the supply of illegal drugs.
Daniel Booth, aged 35, was jailed at Swansea Crown Court on Friday (Mar 20) after pleading guilty to being concerned in the supply of cocaine and cannabis, as well as possession of cannabis.

The case came to light after a member of the public discovered drugs hidden inside a car they had purchased from Booth.
The buyer reported the find to police, triggering an investigation that led to Booth’s arrest on January 5.
Officers later uncovered further evidence linking him to the supply of Class A and Class B drugs.
Hidden drugs discovery
The discovery of drugs concealed within the vehicle proved to be a key breakthrough in the case.
Police said the incident highlighted both the risks to unsuspecting members of the public and the lengths some offenders will go to in order to conceal their activities.
Booth was subsequently charged and later admitted the offences in court.
‘Clear warning’ to others
Speaking after sentencing, DC Phillip Jones, of the Serious Organised Crime Unit in Pembrokeshire, said the case should send a strong message.
He said: “The supplying of drugs such as cannabis and cocaine in our communities has damaging consequences, and I hope that this result serves as a reminder of Dyfed-Powys Police’s commitment to remove them from our streets.
“Booth’s six-year sentence should serve as a warning to anyone involved in the supply of illegal drugs that we and our partners in the justice system will take a robust approach while bringing these types of offenders to justice.”
Ongoing crackdown
Dyfed-Powys Police say tackling drug supply remains a key priority across Pembrokeshire, with officers continuing to target those involved in organised criminal activity.
The force has urged members of the public to report any concerns about suspected drug dealing in their communities.
News
Lib Dems criticise Reform over coal and fracking comments
THE WELSH LIBERAL DEMOCRATS have criticised comments by Reform UK figures suggesting coal mining could be revived in Wales, describing the idea as unrealistic and warning it could damage both the environment and future investment.
The row follows comments by Reform candidate Ben Hodge-McKenna, who said reopening coal extraction using newer and “safer” technology could help meet Wales’ future energy needs. Reform leader Nigel Farage has also previously faced criticism over remarks about sending young Welsh people back down the mines.
Responding to the comments, the Welsh Liberal Democrats said Wales should focus instead on developing newer industries, including floating offshore wind in the Celtic Sea, tidal energy and green manufacturing.
The party also linked the issue to Reform’s previous support for fracking, arguing that both positions point to what it sees as an over-reliance on older fossil fuel industries rather than long-term economic planning.
Welsh Liberal Democrat leader Jane Dodds said: “Reform’s plan to reopen coal mines is pure fantasy politics. It won’t cut bills, it won’t deliver lasting jobs, and it won’t stand up to even the most basic economic scrutiny.
“The fact they also want to open Wales up to fracking tells you everything you need to know. Fracking would destroy our countryside, can cause earthquakes and risks contaminating local water supplies, yet Reform seems willing to ignore those dangers.
“This is a party doubling down on the failed energy policies of the past, with no serious plan for the future.
“Wales cannot build its future by trying to relive its past. Communities that once powered the industrial revolution deserve better than being sold false promises about industries in irreversible decline.
“Instead of chasing yesterday’s solutions, we should be investing in the industries of the future and giving Welsh workers the secure, well-paid jobs they deserve.”
The Welsh Lib Dems said former coalfield communities deserve serious economic plans for regeneration rather than what they described as headline-grabbing promises.
Reform has argued that Wales should be more willing to use domestic energy resources, including fossil fuels, as part of a wider push for energy security and lower costs.
I’d add a line at the end saying Reform was approached for comment, if you have asked them.
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