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Editor’s apologies over payments mix-up

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Thomas Sinclair, Herald Series Editor, has issued an apology over a payments mix-up

Thomas Sinclair, Herald Series Editor, has issued an apology over a payments mix-up

AN OVER-ENTHUSIASTIC trainee sales assistant at The Carmarthenshire Herald mixed up her customer’s accounts and charged the wrong customer for the wrong adverts over the last few weeks, it has been revealed.

The customer, who has now been reimbursed, informed the police fearing he had been the victim of fraud, sparking questions from a rival newspaper’s journalists.

The customer said he was worried about the unauthorised payments as he had previously been the victim of a large scale fraud. The Editor of The Herald, Thomas Sinclair, who telephoned the customer to offer an unreserved apology, says that the member of staff, who had only been working at the newspaper for a few weeks, has been suspended.

Mr. Sinclair added: “Neither The Herald nor any staff member has been contacted by the police about any allegations.

“For the sake of clarity, The Herald wishes to make it clear that it is continuing its internal investigation into this error found in a single customer’s advertising account and a probationary member of staff has been suspended while we investigate the matter further.”

 

A spokesperson for parent company MegaGroup, which is based in Milford Haven, said: “There was an incident where a business customer, who had previously placed advertising, said that his bank card had been charged for the wrong adverts by The Carmarthenshire Herald. We refunded that customer immediately.

“In line with our strict company procedures, the staff member was suspended from The Carmarthenshire Herald pending an internal investigation.

Mr Sinclair said: “We process a huge number of transactions every week and it is very rare that we have a query and we deeply regret any concern and difficulty this error may have caused our customer.”

 

 

5 Comments

5 Comments

  1. lisa

    October 13, 2015 at 10:19 am

    OOOOOHHHHHH looks like it went straight in their basket!

  2. Dave

    October 13, 2015 at 5:03 pm

    Why would you hold onto someones details anyway
    I would be raving if a knew my details were being used again and again!

  3. Ieuan

    October 26, 2015 at 7:11 pm

    A full and unreserved apology for this customer, but when members of the public phone up to complain they get fobbed off by the staff! double standards?

  4. Ieuan

    October 31, 2015 at 12:44 pm

    I wonder if anybody from the paper actually reads these comments?

  5. genevieve leblanc

    October 9, 2025 at 5:23 am

    This should be a required read. Experience bbc persian persian — Persian‑language breaking news. clean player and fast startup. feature stories, talk shows, live updates. clean player and fast startup.

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Crime

Swansea man dies weeks after release from troubled HMP Parc: Investigation launched

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A SWANSEA man has died just weeks after being released from HMP Parc, the Bridgend prison now at the centre of a national crisis over inmate deaths and post-release failures.

Darren Thomas, aged 52, died on 13 November 2025 — less than a month after leaving custody. The Prisons and Probation Ombudsman (PPO) has confirmed an independent investigation into his death, which is currently listed as “in progress”.

Born on 9 April 1973, Mr Thomas had been under post-release supervision following a period at HMP/YOI Parc, the G4S-run prison that recorded seventeen deaths in custody in 2024 — the highest in the UK.

His last known legal appearance was at Swansea Crown Court in October 2024, where he stood trial accused of making a threatening phone call and two counts of criminal damage. During the hearing, reported by The Pembrokeshire Herald at the time, the court heard he made threats during a heated call on 5 October 2023.

Mr Thomas denied the allegations but was found guilty on all counts. He was sentenced to a custodial term, which led to his imprisonment at HMP Parc.

Parc: A prison in breakdown

HMP Parc has faced sustained criticism throughout 2024 and 2025. A damning unannounced inspection in January found:

  • Severe self-harm incidents up 190%
  • Violence against staff up 109%
  • Synthetic drugs “easily accessible” across wings
  • Overcrowding at 108% capacity

In the first three months of 2024 alone, ten men died at Parc — part of a wider cluster of twenty PPO-investigated deaths since 2022. Six occurred within three weeks, all linked to synthetic drug use.

Leaked staff messages in 2025 exposed a culture of indifference, including one officer writing: “Let’s push him to go tomorrow so we can drop him.”

Six G4S employees have been arrested since 2023 in connection with alleged assaults and misconduct.

The danger after release

Deaths shortly after release from custody are a growing national concern. Ministry of Justice data shows 620 people died while under community supervision in 2024–2025, with 62 deaths occurring within 14 days of release.

Short sentences — common at Parc — leave little time for effective rehabilitation or release planning. Homelessness, loss of drug tolerance and untreated mental-health conditions create a high-risk environment for those newly released.

The PPO investigates all such deaths to determine whether prisons or probation failed in their duties. Reports often take 6–12 months and can lead to recommendations.

A system at breaking point

The crisis at Parc reflects wider failures across UK prisons and probation. A July 2025 House of Lords report described the service as “not fit for purpose”. More than 500 people die in custody annually, with campaigners warning that private prisons such as Parc prioritise cost-cutting over care.

The PPO investigation into the death of Darren Thomas continues.

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Crime

Woman stabbed partner in Haverfordwest before handing herself in

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A WOMAN who stabbed her partner during a drug-fuelled episode walked straight into Haverfordwest Police Station and told officers what she had done, Swansea Crown Court has heard.

Amy Woolston, 22, of Dartmouth Street in Milford Haven, arrived at the station at around 8:00pm on June 13 and said: “I stabbed my ex-partner earlier… he’s alright and he let me walk off,” prosecutor Tom Scapens told the court.

The pair had taken acid together earlier in the day, and Woolston claimed she believed she could feel “stab marks in her back” before the incident.

Police find victim with four wounds

Officers went to the victim’s home to check on him. He was not there at first, but returned shortly afterwards. He appeared sober and told police: “Just a couple of things,” before pointing to injuries on his back.

He had three stab or puncture wounds to his back and another to his bicep.

The victim said that when he arrived home from the shop, Woolston was acting “a bit shifty”. After asking if she was alright, she grabbed something from the windowsill — described as either a knife or a shard of glass — and stabbed him.

He told officers he had “had worse from her before”, did not support a prosecution, and refused to go to hospital.

Defendant has long history of violence

Woolston pleaded guilty to unlawful wounding. The court heard she had amassed 20 previous convictions from 10 court appearances, including assaults, battery, and offences against emergency workers.

Defending, Dyfed Thomas said Woolston had longstanding mental health problems and had been off medication prescribed for paranoid schizophrenia at the time.
“She’s had a difficult upbringing,” he added, saying she was remorseful and now compliant with treatment.

Woolston was jailed for 12 months, but the court heard she has already served the equivalent time on remand and will be released imminently on a 12-month licence.

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News

BBC apologises to Herald’s editor for inaccurate story

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THE BBC has issued a formal apology and amended a six-year-old article written by BBC Wales Business Correspondent Huw Thomas after its Executive Complaints Unit ruled that the original headline and wording gave an “incorrect impression” that Herald editor Tom Sinclair was personally liable for tens of thousands of pounds in debt.

The 2019 report, originally headlined “Herald newspaper editor Tom Sinclair has £70,000 debts”, has now been changed.

The ECU found: “The wording of the article and its headline could have led readers to form the incorrect impression that the debt was Mr Sinclair’s personal responsibility… In that respect the article failed to meet the BBC’s standards of due accuracy.”

Mr Sinclair said: “I’m grateful to the ECU for the apology and for correcting the personal-liability impression that caused real harm for six years. However, the article still links the debts to ‘the group which publishes The Herald’ when in fact they related to printing companies that were dissolved two years before the Herald was founded in 2013. I have asked the BBC to add that final clarification so the record is completely accurate.”

A formal apology and correction of this kind from the BBC is extremely rare, especially for a story more than six years old. 

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