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West Wales: Estate agent to benefit from takeover

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John Francis branch in Tenby

John Francis branch in Tenby

COUNTRYWIDE PLC, the UK’s largest property services group, has increased its regional footprint in Swansea and across South Wales with the recent acquisition of leading estate and lettings agency, John Francis Estate Agents.

John Francis operates a 21 branch network covering Swansea and South Wales which serves all aspects of the property market, including services in residential sales and lettings, commercial sales, auctions, new homes and financial services. The business has a market leading reputation for its modern approach, IT innovations, high quality and professional customer service and knowledgeable and trained employees.

John Francis will continue to operate as normal under its well established brand name, managed by Directors Bethan Edmund–Harper and Richard Emmanuel. All employees will continue to work in their current roles while benefiting from Countrywide’s shared marketing and IT services, national scale and unrivalled property market insight.

Bethan Edmund-Harper, Director at John Francis Estate Agents, said:  “We are delighted and excited to have joined the UK’s largest property services group. John Francis is a strong brand and a well known business in Swansea and across South Wales, and as part of Countrywide we believe that the business will continue to flourish and grow. The business will continue to trade as normal across our branch network and our employees will continue to deliver a high quality customer service as always.”

Established since 1999, John Francis has grown from strength to strength, driven by its former owners, Nigel Jones and Trevor Carr. Both Nigel and Trevor will continue to support the business in the short term as consultants, Nigel focusing mainly on property auctions and Trevor in new homes.

Nigel Jones, Former owner of John Francis Estate Agents, said:  “Trevor and I are pleased to have sold John Francis to Countrywide, as we believe the business will continue to develop and benefit from their retail structure and strategy.

“Countywide particularly stood out to us as a business that focuses not only on its customers needs but also on the training and development of its employees. They can provide our employees with the opportunity to build on their current strong skills and achieve industry recognised qualifications.”

Bruce Evans, Commercial Director for Countrywide, said:  “John Francis is the perfect fit for Countrywide, as the business has achieved a market leading position with a dedicated team of 130 employees that are renowned for delivering a high quality, reliable, honest and professional service.This business plays a key role in our retail division strategy, to expand our regional footprint and stand out as a responsible key player in the property industry.

“As the UK’s largest property services group, we are dedicated to bringing people and property together and make sure all of our customers are united with their dream home.  We do this by developing a deep understanding of our customers and their needs, which is supported by our integrated group structure.”

A representative of John Francis told The Herald that the company had been informed about the deal on Monday, and that their customers had been notified by telephone yesterday (Nov 12).

“It’s exciting news; we’re getting backed by a major player to expand the John Francis brand,” they added.

“They will give us the latest technology, advertising support, and massive financial backing, which will enable us to grow the brand exponentially.”

1 Comment

1 Comment

  1. Tomos

    November 16, 2015 at 4:34 pm

    dealt with countrywide in the past (both Manns and Beidgefords) – big,all targets
    and pushy 🙁

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Crime

Swansea man dies weeks after release from troubled HMP Parc: Investigation launched

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A SWANSEA man has died just weeks after being released from HMP Parc, the Bridgend prison now at the centre of a national crisis over inmate deaths and post-release failures.

Darren Thomas, aged 52, died on 13 November 2025 — less than a month after leaving custody. The Prisons and Probation Ombudsman (PPO) has confirmed an independent investigation into his death, which is currently listed as “in progress”.

Born on 9 April 1973, Mr Thomas had been under post-release supervision following a period at HMP/YOI Parc, the G4S-run prison that recorded seventeen deaths in custody in 2024 — the highest in the UK.

His last known legal appearance was at Swansea Crown Court in October 2024, where he stood trial accused of making a threatening phone call and two counts of criminal damage. During the hearing, reported by The Pembrokeshire Herald at the time, the court heard he made threats during a heated call on 5 October 2023.

Mr Thomas denied the allegations but was found guilty on all counts. He was sentenced to a custodial term, which led to his imprisonment at HMP Parc.

Parc: A prison in breakdown

HMP Parc has faced sustained criticism throughout 2024 and 2025. A damning unannounced inspection in January found:

  • Severe self-harm incidents up 190%
  • Violence against staff up 109%
  • Synthetic drugs “easily accessible” across wings
  • Overcrowding at 108% capacity

In the first three months of 2024 alone, ten men died at Parc — part of a wider cluster of twenty PPO-investigated deaths since 2022. Six occurred within three weeks, all linked to synthetic drug use.

Leaked staff messages in 2025 exposed a culture of indifference, including one officer writing: “Let’s push him to go tomorrow so we can drop him.”

Six G4S employees have been arrested since 2023 in connection with alleged assaults and misconduct.

The danger after release

Deaths shortly after release from custody are a growing national concern. Ministry of Justice data shows 620 people died while under community supervision in 2024–2025, with 62 deaths occurring within 14 days of release.

Short sentences — common at Parc — leave little time for effective rehabilitation or release planning. Homelessness, loss of drug tolerance and untreated mental-health conditions create a high-risk environment for those newly released.

The PPO investigates all such deaths to determine whether prisons or probation failed in their duties. Reports often take 6–12 months and can lead to recommendations.

A system at breaking point

The crisis at Parc reflects wider failures across UK prisons and probation. A July 2025 House of Lords report described the service as “not fit for purpose”. More than 500 people die in custody annually, with campaigners warning that private prisons such as Parc prioritise cost-cutting over care.

The PPO investigation into the death of Darren Thomas continues.

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Crime

Woman stabbed partner in Haverfordwest before handing herself in

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A WOMAN who stabbed her partner during a drug-fuelled episode walked straight into Haverfordwest Police Station and told officers what she had done, Swansea Crown Court has heard.

Amy Woolston, 22, of Dartmouth Street in Milford Haven, arrived at the station at around 8:00pm on June 13 and said: “I stabbed my ex-partner earlier… he’s alright and he let me walk off,” prosecutor Tom Scapens told the court.

The pair had taken acid together earlier in the day, and Woolston claimed she believed she could feel “stab marks in her back” before the incident.

Police find victim with four wounds

Officers went to the victim’s home to check on him. He was not there at first, but returned shortly afterwards. He appeared sober and told police: “Just a couple of things,” before pointing to injuries on his back.

He had three stab or puncture wounds to his back and another to his bicep.

The victim said that when he arrived home from the shop, Woolston was acting “a bit shifty”. After asking if she was alright, she grabbed something from the windowsill — described as either a knife or a shard of glass — and stabbed him.

He told officers he had “had worse from her before”, did not support a prosecution, and refused to go to hospital.

Defendant has long history of violence

Woolston pleaded guilty to unlawful wounding. The court heard she had amassed 20 previous convictions from 10 court appearances, including assaults, battery, and offences against emergency workers.

Defending, Dyfed Thomas said Woolston had longstanding mental health problems and had been off medication prescribed for paranoid schizophrenia at the time.
“She’s had a difficult upbringing,” he added, saying she was remorseful and now compliant with treatment.

Woolston was jailed for 12 months, but the court heard she has already served the equivalent time on remand and will be released imminently on a 12-month licence.

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News

BBC apologises to Herald’s editor for inaccurate story

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THE BBC has issued a formal apology and amended a six-year-old article written by BBC Wales Business Correspondent Huw Thomas after its Executive Complaints Unit ruled that the original headline and wording gave an “incorrect impression” that Herald editor Tom Sinclair was personally liable for tens of thousands of pounds in debt.

The 2019 report, originally headlined “Herald newspaper editor Tom Sinclair has £70,000 debts”, has now been changed.

The ECU found: “The wording of the article and its headline could have led readers to form the incorrect impression that the debt was Mr Sinclair’s personal responsibility… In that respect the article failed to meet the BBC’s standards of due accuracy.”

Mr Sinclair said: “I’m grateful to the ECU for the apology and for correcting the personal-liability impression that caused real harm for six years. However, the article still links the debts to ‘the group which publishes The Herald’ when in fact they related to printing companies that were dissolved two years before the Herald was founded in 2013. I have asked the BBC to add that final clarification so the record is completely accurate.”

A formal apology and correction of this kind from the BBC is extremely rare, especially for a story more than six years old. 

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