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News

New police recruit works first Christmas Day shift

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CHRISTMAS DAY is not a day off for Dyfed-Powys police officers and staff who are rostered to work.

PC 117 Damian Arthur will be working his first Christmas Day as a response officer In Tenby, and plans to celebrate with a family dinner before heading in to work for an evening shift.

“My shift is working evenings on Christmas Day. You know when you become a police officer that you might have to work on Christmas day. It is the nature of a frontline public service role. We are there to help keep our communities safe every day of the year.

“I am lucky really to be working the evening shift as I will be able to open the presents and have Christmas lunch with my family first. I will probably have eaten enough at lunchtime to take me through my evening shift!

“It will be normal policing duties of preventing crime and helping the public for us, although there are Christmas decorations up in the office for a bit of a festive feel.

“Our job is to ensure that if the public need help we are there to provide it, even if it is Christmas. It is business as usual.”

If you need police assistance over Christmas, call handlers will be available 24/7. Call 999 if there is an immediate threat to a person or property, or 101 to make a non-urgent report.

You can also email contactcentre@dyfed-powys.pnn.police.uk for slow-time, non-emergency queries or advice.

Community

Choral concert raises funds to bring back St Mary’s bells

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CHORAL voices rang out at Pembroke’s St Mary’s Church in a joyful effort to raise funds for the return of the church bells.

The Pembroke and District Male Voice Choir performed their latest concert in a busy spring programme, drawing a large and appreciative audience to the parish church. The event was a fundraiser to help restore the bells to working order in the church tower.

The Vicar, the Rev Heidi de Gruchy, welcomed both choir and audience, and the project’s background was outlined by the St Mary’s Bell Conductor, Frances Bunker.

In a heartwarming display of teamwork, Rev Heidi stepped in during the choir’s opening item, ‘Rachie’, when the music stand on the keyboard collapsed. Her husband, the Rev William Lambert, who is the choir’s accompanist, played on seamlessly as she held up the sheet music.

Once equilibrium was restored, the choir continued in strong voice, with humour and introductions from MC Matthew John keeping spirits high throughout the evening. Highlights included ‘Anthem’ from the musical Chess, songs from Les Misérables, and the spiritual ‘My Lord, What a Morning’.

The encore, ‘American Trilogy’, brought an added touch of fun, with three members of the audience—including a visitor from the Wirral—joining the choir onstage at Matthew’s invitation.

Rev William also performed two solo piano pieces, showcasing his musical talents with Chopin’s ‘Polonaise’ and Debussy’s ‘Clair de Lune’.

Among the evening’s notable moments was the concert debut of new baritone chorister Jonathan Price. He will soon be joined by other recruits in the baritone and bass sections. The choir continues to encourage more local men—especially tenors able to reach the higher notes—to come forward and join this welcoming group.

The choir’s next concert will take place on Sunday, May 4 at 3:30pm at Monkton Priory Church. They will be joined by old friends from the Mansfield Male Voice Choir, with around 60 choristers expected to fill the historic venue with sound. More details are available on the choir’s Facebook page.

Cover image:

Bringing back the bells: The Revs Heidi de Gruchy and William Lambert are pictured at St Mary’s Church with Pembroke and District Male Voice Choir chairman Huw Morgan (left) and new chorister Jonathan Price. (Pic: P&D MVC)

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Crime

Police appeal after burglary in Milford Haven

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on

DYFED-POWYS Police is investigating a domestic burglary which occurred at an address in Prescelly Place, Milford Haven, on Wednesday (Apr 23).

Officers hand-delivered letters to residents in the area on Thursday (Apr 24), appealing for information that may assist with the investigation.

No arrests have been made at this stage and enquiries are ongoing.

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Health

NHS Wales accused of failing over 300,000 patients with hearing loss

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RNID report claims ‘systemic discrimination’ is putting lives at risk

A NEW report published this week (April 24) has accused NHS Wales of widespread failings in care for deaf people and those with hearing loss—failings that campaigners say are not only unlawful, but also putting lives at risk.

The report, titled Still Ignored: The Fight for Accessible Healthcare, was compiled by RNID, a leading charity supporting people who are deaf, have hearing loss or tinnitus. It highlights what the organisation describes as a “hidden scandal” affecting more than 300,000 adults across Wales.

Despite clear legal duties under the Equality Act 2010 and a decade-old policy framework—the All Wales Standards for Accessible Communication introduced in 2013—the report finds that deaf people are routinely denied the support they need when accessing NHS services.

Missed standards, missed care

Among the most alarming findings is that more than 7 in 10 (73%) deaf patients and those with hearing loss say they have never been asked about their communication needs in a healthcare setting. This is despite it being a basic requirement under equality law.

Almost 1 in 3 (30%) reported being unable to contact their GP in a way that works for them, such as using text or email instead of a phone. More than 2 in 3 (64%) had difficulty knowing when they were being called from a waiting room, and 42% struggled to communicate symptoms or concerns with staff.

In more serious consequences:

  • 8% said they had avoided calling an ambulance or attending A&E due to communication barriers.
  • 18% said a health condition worsened because of poor communication.
  • 11% believe their health was directly put at risk.

Family as interpreters

More than half of deaf patients (56%) said they had to rely on family or friends to relay medical information, often without professional support. 1 in 4 were denied the communication assistance they asked for outright. RNID warns this not only risks miscommunication, but also strips patients of their right to dignity, privacy, and autonomy in healthcare.

The consequences can be devastating. Kate Boddy, a Child of a Deaf Adult (CODA) from Wales, acted as interpreter for her father, Richard Boddy, when he was diagnosed with cancer in 2022.

She told The Herald: “There’s so little out there in BSL. When Dad got his diagnosis, I had to suppress all my emotions just to translate for him. Even though we knew he was going to pass away, I don’t feel like I ever got to say goodbye.”

Mr Boddy died in November 2023, aged 70.

Staff awareness low

The RNID also surveyed NHS Wales staff and found significant gaps in training and understanding:

  • Only 57% knew how to record a patient’s communication needs.
  • Fewer than half (48%) knew how to flag those needs in online records.
  • Just 17% of staff said they always feel able to meet the communication needs of deaf patients.

Dr Natasha Wilcock, a deaf doctor working in palliative care, said: “Deaf insight training should be compulsory. I’ve met patients who didn’t realise their cancer treatment had ended and that they were receiving end-of-life care. That level of misunderstanding is unacceptable.”

Calls for urgent action

Polly Winn, RNID’s External Affairs Manager in Wales, said: “It is not acceptable for people to leave medical appointments without understanding their diagnosis, or to be forced to share intimate health details with family because NHS Wales won’t provide interpreters.

“This is systematic discrimination—an equality failure that is putting lives at risk. The situation demands urgent reform.”

RNID is calling on the Welsh Government to:

  • Reaffirm and enforce the All Wales Standards for Accessible Communication;
  • Introduce robust oversight systems to monitor compliance;
  • Mandate deaf awareness training for all NHS staff;
  • Ensure people with lived experience help shape future reforms.

A spokesperson for NHS Wales said the organisation is reviewing the findings and remains committed to improving access for all patients.

The Welsh Government has not yet issued a response to the report.

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