News
Pembrokeshire County Council housing services update
FOLLOWING the most recent Government guidance, Pembrokeshire County Council’s housing department has had to cut back on all face-to-face meetings and home visits.
Staff are still working to support tenants, those who are homeless and those who are on the Choice Homes waiting list but they have had to make changes to some of those services.
Choice Homes Allocation Scheme
• allocations under the Choice Homes Scheme have now been suspended for the time being. Instead the focus will be on working with the Housing Associations and businesses to identify, match and prepare properties for those in an emergency situation. This includes the suspension of Mutual Exchanges and Transfers.
• customers can still complete housing applications but there may be a delay in these being responded to as the Council prioritises other areas. If customers wish to discuss their housing application they should call: 01437764551 or email: [email protected]
• if customers have any information to add to their housing application, they are asked to email a picture or a scanned copy of it to: [email protected] and where possible avoid sending anything in the post.
Homelessness
Staff are available to give advice and assistance over the telephone to those who may be at risk of becoming homeless in the near future.
Demand remains high for this service and given the current circumstances and any landlords who are interested in working with the Housing Department to supply accommodation for those in an emergency situation are asked to get in touch.
Accommodation will need to be fully self-contained and furnished to include cooking and washing facilities in order for people to self-isolate where necessary. To enquire, please email: [email protected]
Emergency Legislation has been introduced which bans both social and private landlords from starting possession proceedings to evict tenants for at least the next three months.
Support has also been introduced to home owners and landlords in the form of a three-month mortgage payment holiday if they are struggling to meet payments as a result of COVID-19 outbreak.
If you are homeless and need advice, contact the duty team by emailing: [email protected] or phoning: 01437 764551 and asking for the housing advice team.
Current Tenants
The housing department will continue to provide advice and support to tenants by telephone for emergency tenancy issues only.
It is in the process of identifying tenants who may be vulnerable and in need of additional support during this time. If you are a tenant who may need additional support, please let us know so that we can link you in with the essential services that you need.
You can also access the Community Hub on: https://www.pembrokeshire.gov.uk/coronavirus-covid-19-communityinformation/i-need-some-help or call: 01437 776301
Housing staff is also asking tenants to let them know if they are in self-isolation or displaying any symptoms so that we can ensure staff safety in the event of an emergency.
Please email: [email protected] or call 01437 764551 and ask to speak to the Tenancy Management Team.
Sheltered Housing Schemes
The department has taken several measures to support and comply with the Government guidance for self-isolation and social distancing within our Sheltered Housing schemes.
• communal lounges have been closed
• tenants have been advised that they must socially isolate themselves.
• wardens are available via phone or email to support tenants and ensure they have access to food, medication and essential services
• tenants are advised to only allow essential visitors to their property (or example to deliver food, medication etc)
• always keep two metres separation from people
The Council is concerned that some residents and visitors are not adhering to the strict government guidance and would plead to keep themselves and others safe by maintaining isolation during this period.
Anyone who is a Sheltered Housing tenant, or concerned about a Sheltered Housing tenant who may need help and assistance during this time, can contact the warden for the scheme or call: 01437 764551 and ask to speak to the Housing Customer Liaison team.
Building Maintenance Service
Our Maintenance teams are working hard to make sure we can respond to emergency repairs only, which should be reported as normal. All other repairs that involve social contact have been suspended.
All customers reporting repairs are asked to inform the department if they are self-isolating or showing symptoms of the virus so that staff and customers alike can be protected
We will keep you updated in the coming weeks as we react to the evolving situation.
Paying Rent
It is important that tenants continue paying their rent where possible, either via the automated phone line on 01437 775164 or by paying online through: https://myaccount.pembrokeshire.gov.uk
If customers need advice or assistance regarding paying their rent, they can email: [email protected]
For tenants who are worried about paying their rent or who are in financial difficulty, they may be entitled to help to pay their housing costs through Universal Credit or Housing Benefit depending on their circumstances. To find out about the financial support available, go to: www.GOV.UK or for Housing Benefit and Council Tax enquiries, email: [email protected]
If customers require additional support with this, Citizens Advice are continuing to support customers online and via telephone. Local Advice line number is: 01437 806070.
Opening times are: Tuesday and Thursday: 10 am to 5 pm and Wednesday: 10 am to 5.30 pm. Further information is available at: www.pembscab.org
Entertainment
Duffy to tell her story in new Disney+ documentary
Pembrokeshire-born singer to speak publicly for first time about kidnap ordeal
PEMBROKESHIRE-born singer Duffy is set to break her silence about the traumatic events that led to her disappearance from the music industry, as part of a new feature-length documentary for Disney+.
The award-winning artist, who rose to global fame with her hit single Mercy and debut album Rockferry, will speak in detail for the first time about the kidnap and sexual assault she revealed in 2020.
The project was announced at the Series Mania television festival in France by Disney+’s head of content for Europe, the Middle East and Africa, Angela Jain, who described the documentary as a “powerful” and sensitive piece.
She said Duffy had “entrusted us with her story,” adding that the platform recognised its responsibility to handle the subject matter with care.
Duffy stunned fans six years ago when she disclosed in a social media post that she had stepped away from music in 2011 after being drugged, kidnapped and raped.
In a later, detailed account published on her website, she said she had been drugged on her birthday in a restaurant before being held captive and taken abroad for several weeks.
She wrote that the ordeal left her fearing for her life, explaining why she did not immediately go to the police.
“It didn’t feel safe to go to the police,” she said at the time. “I felt if anything went wrong, I would be dead.”
She later reported the incident but said she had felt “petrified” ever since.
The singer’s sudden withdrawal from the spotlight at the height of her success had long puzzled fans. Her debut album Rockferry became one of the best-selling records in the UK, earning critical acclaim and multiple awards.
In recent years, there have been tentative signs of a return. In 2025, Duffy appeared briefly in a social media clip promoting a remix of Mercy with dance artist E.motion, sparking excitement among fans.
However, no new official release has followed, and she has largely remained out of public view.
The upcoming Disney+ documentary is expected to shed light on the events behind her decade-long absence and offer insight into her recovery.
Production is due to begin shortly, with no release date yet confirmed.
Community
Tesco grant funds surf therapy for young people in Pembrokeshire
A £1,500 grant from Tesco Stronger Starts has helped deliver a surf therapy programme for young people facing mental health challenges in Pembrokeshire.
Hywel Dda Health Charities, the official charity of Hywel Dda University Health Board, said the funding enabled Tonic Surf to run a ten-week course aimed at improving wellbeing among those aged 14 to 25.
The programme combined surfing with beach-based activities, using the natural coastal environment as a therapeutic setting. Sessions were delivered in partnership with Walkin’ on Water Surf School and supported by clinicians from the Health Board’s Child and Adolescent Mental Health Services (CAMHS).
Participants received guidance from qualified surf coaches alongside mental health professionals, creating a structured and supportive environment designed to build confidence and resilience.
Organisers said the project helped young people develop coping strategies, strengthen social connections, and support their recovery through positive outdoor experiences.
Claire Rumble, Fundraising Officer, said: “Thank you to Tesco Stronger Starts for supporting this local project.
“The support of our local communities enables us to provide services over and above what the NHS can provide in the three counties of Hywel Dda, and we are extremely grateful for every donation we receive.”
Hywel Dda Health Charities said the initiative highlights the value of community funding in providing additional support services beyond core NHS provision.
Photo caption: Community support: Corinda Pengilly, Tesco Charity Champion, with Katie Hancock, Fundraising Officer (Pic: Supplied).
Farming
Experts warn Senedd of ‘systemic failure’ to enforce animal welfare laws in Wales
Fewer than five per cent of farms inspected as prosecutions remain rare
LEGAL experts have warned that animal welfare laws in Wales are being routinely ignored due to a “critical failure” in enforcement, with thousands of farms going uninspected and breaches rarely leading to action.
The stark warning came during an event at the Senedd on Tuesday (Mar 25), organised by the Animal Law Foundation and sponsored by Carolyn Thomas MS.
The meeting brought together legal specialists, enforcement bodies and Members of the Senedd to examine what campaigners describe as a growing gap between legislation and real-world enforcement.
Figures presented at the event paint a troubling picture. Just 4.67 per cent of Wales’ 34,777 farms are inspected, with only one inspector responsible for every 657 farms. Even when concerns are raised, only around 65 per cent of complaints result in an inspection.
More strikingly, where breaches are identified, prosecutions are launched in fewer than one per cent of cases.
The Animal Law Foundation described this as part of a wider “Enforcement Problem” — a term used to describe situations where laws exist but are not effectively applied.
Edie Bowles, Executive Director of the foundation, said: “These figures point to a system that is simply not working. When inspections are rare, complaints do not trigger investigations, and breaches do not lead to enforcement action, the legal safeguards risk becoming little more than words on paper.”
She added that meaningful enforcement is essential not only to protect animals, but to maintain public confidence in the law.
Carolyn Thomas MS said ensuring existing laws are properly enforced “should not be a controversial ask,” but acknowledged it remains a significant challenge.
Calls for stronger oversight were echoed by representatives of Animal Licensing Wales, who highlighted the need for greater resources and capacity within enforcement bodies.
The findings are backed by recent undercover investigations, including footage from a Wrexham slaughterhouse and a farm at Tafarn Y Bugail, which allegedly showed serious mistreatment of animals.
Abigail Penny, Executive Director of Animal Equality UK, said: “What we uncovered was an extraordinary failure of the systems meant to protect animals. That such cruelty could persist, undetected and unchallenged, shows the urgent need for stronger oversight and meaningful sanctions.”
Animal welfare on farms in Wales is governed by the Animal Welfare Act 2006 and a range of additional regulations covering farming, transport and slaughter. Enforcement responsibility lies primarily with local authorities, while the Food Standards Agency oversees welfare in slaughterhouses.
Campaigners say that without urgent reform, those protections risk being undermined by a lack of inspections, limited resources, and a reluctance to take enforcement action.
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