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Pembrokeshire residents can quickly check symptoms for variety of conditions on NHS 111 Wales online

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NHS 111 Wales online symptom checker can save Pembrokeshire patients time by helping them find the right NHS service for treatment. Symptoms can be quickly checked for a variety of conditions and advice given on the best way to treat them by visiting www.111.wales.nhs.uk which is hosted by the Welsh Ambulance Service.

The way we access NHS services has changed as a result of the ongoing COVID-19 pandemic, with more options now becoming increasingly utilised, including the NHS 111 Wales online service which is available 24 hours a day, seven days a week. It can be used for both health information and advice and to access urgent primary care in Welsh and English.

In a recent YouGov survey, a third of Pembrokeshire residents had not even heard of the NHS 111 Wales online symptom checker and only 19% had used it during the past 12 months.

Andrew Carruthers, Director of Operations at Hywel Dda University Health Board, said: “We are asking everyone to help us by reconsidering the way you access NHS services. The methods available have changed but we are still here for you. It is worth getting to know the different ways you can access the NHS so you can be seen and treated quicker with your first port of call being NHS 111 Wales.”

According to the YouGov survey, carried out for the Welsh Government’s Keep Wales Safe campaign, only 67% of Pembrokeshire residents had heard of the NHS 111 Wales online symptom checker. However, 86% said they felt it was important to have access to the service.   

NHS 111 Wales online can help if you have an urgent medical problem and you’re not sure what to do. The way it works is: You answer questions about your symptoms on the website and depending on the situation you will:

  •           Get self-care advice
  •           Be told how to get any medicine you need
  •           Find out what local service can help you
  •           Be connected to a nurse, emergency dentist, pharmacist or GP
  •           Get a face-to-face appointment if you need one
  •           Be given an arrival time if you need to go to A&E – this might mean you spend less time in A&E

For those who don’t have confidence going online to seek advice, there is the NHS 111 Wales phone service. This is also a free service where patients can contact the NHS by dialling 111 to receive advice on the best way to manage their issue or gain further assistance if needed. The bilingual telephone service is available 24 hours a day and seven days a week.

Eighty-four percent of Pembrokeshire residents had heard of the NHS 111 Wales phone service when asked for the recent YouGov survey but only 20% had used the telephone service during the last 12 months.

 

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Charity

RNLI offers safety advice ahead of bank holiday weekend

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THE RNLI in Wales is offering safety advice to those visiting the coast this bank holiday weekend and encouraging people to visit a lifeguarded beach.

The RNLI is encouraging anyone planning on heading to the coast to enjoy this weekend to do so safely, by visiting a lifeguarded beach and swimming between the red and yellow flags.

RNLI lifeguards will be patrolling at the following beaches along the Welsh coast this bank holiday from 10am-6pm:

  • In Pembrokeshire: Whitesands Beach and Tenby South Beach
  • In Swansea: Aberavon, Langland Bay, Caswell Bay, Port Eynon and Three Cliffs Beach
  • In Bridgend/Vale of Glamorgan: Coney Bay, Trecco Bay and Whitmore Bay

Vinny Vincent, Lead Lifeguard Supervisor for Swansea said: ‘We strongly encourage anyone planning to go in the sea this weekend to visit one of the lifeguarded beaches.

‘Lifeguards set up the flags in the safest areas of the beach. Swim or bodyboard between the red and yellow flags, and black and white

chequered flags indicate an area monitored by lifeguards for use of watercraft such as surfboards and kayaks.

‘If you see a red flag flying, the lifeguards have deemed that area of the beach as dangerous, and we recommend that you do not enter the water.

‘If you ever have any questions, feel free to approach the lifeguards. We’re a friendly bunch and are always happy to offer advice.’

After the bank holiday weekend, some patrols extend to full time whilst others remain as weekend-only patrols.

In Pembrokeshire, Whitesands Beach and Tenby South Beach will both be patrolled on weekends only until 25 May.

In Swansea, Langland Bay, Caswell Bay and Port Eynon will be patrolled full time (every day from 10am-6pm). Aberavon and Three Cliffs will be patrolled on weekends only until May 25.

In Bridgend/Vale of Glamorgan, Coney Bay and Trecco bay will be patrolled full time, whilst Whitmore Bay will be patrolled on weekends only until 25 May.

Chris Cousens Water Safety Lead for Wales said: ‘We want people and their families to enjoy the coastline, but to do so safely. We encourage people to always swim at a lifeguarded beach.

‘Whilst out on the coast, if find yourself or see anyone else in difficulty, remember to call 999 or 112 and ask for the Coastguard. If you find yourself in trouble in the water, Float to Live.

‘Our volunteer lifeboat crews are on call 24/7 to come to your aid. If in doubt, call it in as it’s always better safe than sorry.’

RNLI Float to Live advice:

  • Tilt your head back with your ears submerged
  • Relax and try to breathe normally
  • Move your hands around to help you stay afloat
  • It’s okay if your legs sink, we all float differently
  • Spread your arms and legs to improve stability

To find your nearest lifeguarded beach visit: Lifeguarded Beaches – Find Your Nearest Lifeguarded Beach (rnli.org)

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Health

Chairman opens new NHS 111 Wales Service Centre in Haverfordwest

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IN a ceremonial occasion on Thursday (May 2), Thomas Baden Tudor, Chairman of Pembrokeshire County Council, inaugurated the new NHS 111 Wales service centre at Haverfordwest Ambulance Station. The event was marked by Mr. Tudor cutting the red ribbon, a task he was honoured to perform at the behest of Matthew Jones, Locality Manager of the Pembrokeshire Ambulance Service.

The NHS 111 service, which is accessible round the clock, offers urgent health advice and information about available services, including dental care and general medical guidance. This vital resource also provides support on managing illnesses and conditions and ensures continuity of care when GP offices are closed.

Speaking at the event, Mr. Tudor expressed his pride and privilege in participating in the launch, which underscores the community’s commitment to enhancing healthcare accessibility. The new service centre is expected to play a pivotal role in providing prompt medical advice and support to the residents of Pembrokeshire.

The service is free and can be reached by dialling 111 from any phone, ensuring essential healthcare advice is just a call away.

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Crime

Tragic blaze and standoff in Haverfordwest home as eviction looms

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A HAVERFORDWEST man ignited his own home during a prolonged confrontation with police, fueled by distress over a forced move after his mother’s death.

The ordeal unfolded on Jury Lane where Robert Ward, 56, resided in a three-bedroom council property he previously shared with his mother. Following her demise, Pembrokeshire County Council requested Ward to relocate to a smaller residence, prosecutor Georgia Donohue informed Swansea Crown Court.

The crisis escalated on October 21 when a dispute involving Ward and his sister led to a distressing 999 call by a neighbour at 4 PM, after overhearing threats of self-harm from Ward.

Upon arrival, police were met with a barricaded house. Ward, claiming to have booby-trapped the premises and armed with jerry cans and knives, refused entry, declaring his intent to end his life and warning of gas bottles placed behind the entrance.

As tensions heightened, a specialist negotiator was brought in while nearby homes were vacated and utilities to the property cut to prevent further risk. The standoff persisted into the night until police forcibly entered around 12:30 AM, finding the home ablaze.

During the confrontation, Ward hurled an unknown substance at officers, initially suspected to be an accelerant, though he later claimed it was water. Fire services extinguished the flames within 15 minutes, and Ward was apprehended in the loft of the burning structure around 1:06 AM, amid a suicide attempt. He suffered significant burns and was subsequently hospitalized.

During police interviews, Ward expressed remorse, stating his actions were driven by despair over his impending eviction. “He said he was extremely sorry for his actions and didn’t intend to harm [the officers],” Donohue relayed.

The court heard of previous convictions, including a 1983 arson charge. His counsel, Dyfed Thomas, highlighted the emotional attachment to the home and Ward’s troubled mental health, which significantly influenced his drastic actions.

Judge Geraint Walters recognized the “complex background” and the mental health struggles Ward endured for years, describing the episode as not “the acts of a person in his right mind.” He emphasized the need for substantial support post-release to prevent future incidents.

Ward was sentenced to three years and four months in prison after pleading guilty to arson recklessly endangering life, affray, and two counts of assaulting emergency workers. The incident, leaving behind £4,819.15 in damages, raises poignant questions about mental health support and housing policies for the vulnerable.

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