News

Council in email data protection blunder

Published

5 years ago

October 22, 2021

A ‘HUMAN ERROR’ is being blamed for a recent data protection blunder at Pembrokeshire County Council after an email which contained contact details for 70 businesses was sent out on Friday (Oct 15).

The email, which was sent from the Trade Waste team at the Council, was sent to businesses who have trade waste agreements with the council informing them that their trade waste would cease due to them not returning their agreements.

The content of the email was intended to be read by the recipient only, however due to a human error instead of the businesses being added through the Blind Copy function – meaning no recipient can see who else is in the email thread – they were sent in the copy function – meaning all 70 businesses could see each other’s personal email addresses.

Not only were email addresses shared, it also tells all 70 recipients that they have each failed to return their waste agreement and that their contracts will be ceased.

The Herald was contacted by a number of businesses who expressed their disappointment at the council for their lack of privacy for account holders.

One local business owner, who wishes to remain anonymous said: “I am deeply concerned that the council have shared my personal information with 69 other businesses.

“Not only does the sharing of my email address make it possible to be identified personally, and as a business, but it also informs others that I no longer have a trade waste agreement with the Council.

“As a business owner we have extremely strict data protection rules that we must adhere to for both staff and customers and I would expect an organisation such as a council to have more stringent policies in place to avoid this.

“This is wholly unacceptable and I have made my feelings very clear through a formal complaint.”

An email was later sent to all recipients to apologise for the incident and ask for the email to be irretrievably deleted.

The council has said despite employees having to sign up to a data protection policy on start of employment and regular training is given – this mistake was down to ‘human error’.

A small data protection team has been set up to deal with the incident and they have assured this newspaper that remedial action will be taken to ensure this does not happen again.

A Pembrokeshire County Council spokesperson said: “On 15 October 2021, an e-mail was sent to 70 email addresses informing them that they had not returned their trade waste agreements to the trade waste team and as a result collections of their trade waste would cease.

“As a result of human error, the email contacts were not blind copied and all recipients were therefore made aware of each other’s email addresses.

“As soon as this error was identified, this was reported to the Data Protection team and a follow up email was sent to all affected parties apologising and asking for the email to be irretrievably deleted.

“This incident will be logged and followed up by the Data Protection Team with remedial actions recommended to help ensure this does not happen again.

“Pembrokeshire County Council endeavours to meet the highest standards when collecting and using personal data.

“A Data Protection Policy is in place which all employees have to sign up to on commencement of their employment and regular training is provided.

“A small dedicated Data Protection Team is in place to offer advice and assistance with monitoring compliance.”

News

Motorcyclist dies after four-vehicle crash on A40 in Carmarthenshire

Published

27 minutes ago

June 22, 2026

Tom Sinclair

A MOTORCYCLIST has died following a four-vehicle collision on the A40 between St Clears and Whitland.

Dyfed-Powys Police said the crash happened at around 12:00pm on Sunday (Jun 21) and involved a grey Audi, a blue Seat, a grey Vauxhall and an orange KTM motorbike.

Sadly, the rider of the KTM died from their injuries and was pronounced dead at the scene. Their next of kin have been informed and are being supported by specialist officers.

A 38-year-old man has been arrested on suspicion of causing death by careless driving. He has since been released on conditional bail while further enquiries continue.

The road was closed while collision investigators examined the scene and reopened at around 8:30pm.

The latest tragedy follows two other serious motorcycle crashes in west Wales.

On Sunday afternoon, another motorcyclist was injured in a separate collision and is recovering in hospital.

Last week, a 22-year-old rider sadly died in a crash near Narberth, while his female pillion passenger was taken to hospital.

Anyone with information, or dashcam footage which could assist the investigation, is asked to contact Dyfed-Powys Police online, by emailing [email protected], by direct message on social media, or by calling 101.

Alternatively, contact Crimestoppers anonymously on 0800 555111 or visit crimestoppers-uk.org.

Quote reference: DP-20260621-177.

Health

Ambulance delays and blocked beds putting Welsh patients at risk, watchdog warns

Published

35 minutes ago

June 22, 2026

Tom Sinclair

AMBULANCE handover delays, long waits in emergency departments and delays discharging patients from hospital are continuing to put people at risk across Wales, Audit Wales has warned.

The public spending watchdog said urgent and emergency care remains under “constant pressure” despite extra funding and new policies aimed at improving joined-up working between the NHS, ambulance service, councils and social care providers.

In an article published today, Monday (Jun 22), Audit Wales said its work since 2024 had examined how health boards and the Welsh Ambulance Services NHS Trust manage demand for urgent and emergency care, as well as how health boards and local authorities support timely discharge from hospital.

It found that pressures across the system are increasing patient safety risks and driving up costs.

Key problems identified include ambulance handover delays, lengthy waits in emergency departments, underused new services despite extra funding, and delayed hospital discharges which continue to result in hundreds of thousands of lost bed days each year.

Audit Wales also said workforce problems across health and social care remain a major factor in delayed discharges.

The watchdog warned that data is still not being shared effectively across the system, making it harder for public bodies to make informed decisions and manage pressure.

The findings will add to growing concern about the state of urgent and emergency care in Wales, with patients, families and frontline staff repeatedly warning that delays in A&E and problems arranging social care packages are leaving people waiting too long for treatment or stuck in hospital after they are medically fit to leave.

Audit Wales said staff and leaders across the system had made clear that “something must change”.

It has set out six questions for the Welsh Government, NHS Wales and local authorities to consider as they look at how urgent and emergency care can be improved.

The Auditor General for Wales is the independent statutory external auditor of the devolved Welsh public sector and is responsible for auditing most public money spent in Wales.

The Herald has asked the Welsh Government and Hywel Dda University Health Board for comment.

Entertainment

Pembrokeshire soprano to perform at International Eisteddfod

Published

50 minutes ago

June 22, 2026

Tom Sinclair

HAVERFORDWEST music teacher and soprano soloist Clare Harrison is set to perform at the International Eisteddfod in Llangollen next month.

Clare will sing under the baton of Sir Karl Jenkins on Tuesday, July 7, as part of the World Choir, an auditioned international chorus of singers, for the long-awaited Welsh premiere of his work One World.

She will also perform in a new commission, Greeting the Dawn, by Sam Buttler, and in Peace Child with Wrexham-based chorus NEW Voices.

Clare combines a busy teaching schedule with regular solo performances across Wales and the borders.

Her next Pembrokeshire appearance will be as soloist with Tenby Male Choir at St Mary’s Church, Tenby, on Thursday, July 16.

Caption:

Clare Harrison: The Haverfordwest soprano will perform at the International Eisteddfod in Llangollen.