Community
Welsh Water investment to support customers and environmental improvements
CUSTOMERS and the environment are set to benefit from major initiatives by Welsh Water, made possible by its not-for-profit business model.
As cost-of-living pressure increases and with its focus on reducing any adverse impact on the environment, the company is taking steps to take full advantage of its unique operating model to support its household customers and the environment.
Welsh Water, which already provides financial support to a larger number of customers, proportionate to the company’s size, than any other water company in England and Wales, has confirmed that it will:
maintain its range of support measures to help customers manage their bills such as payment holidays, flexible payment plans, and advice on simple ways to reduce water use
invest £12million to expand the financial support to an extra 50,000 households either through its “social tariffs” scheme or a new community fund
launch a pilot of the community fund in January 2023 to target customers who are struggling with household bills but are ineligible for benefits and, therefore, Welsh Water’s social tariffs.
The role that the company plays in protecting river water quality has come under increased focus over the past year, with Welsh Water already investing heavily to reduce its phosphate contribution to rivers. The company has already committed to investing £833 million to improve its wastewater assets, particularly Combined Storm Overflows (CSOs), on sensitive rivers between 2020 and 2025 and has also announced an additional £100 million investment to help protect river water quality.
This further investment allows the company to accelerate plans to install more phosphate removal plants at wastewater treatment works (£60 million) and to reduce the impact of CSOs – particularly those which are located along Special Areas of Conservation (SAC) rivers (£40 million). This will mean investing in its key assets at sites such as the Menai Strait (£10 million), Brecon
(£6 million), Monmouth (£2 million) Trebanos (£2 million) as well as Llanybydder, Lampeter, Wolfscastle, Corwen, Llanfoist and Letterston (£20 million). It will also enable more nature-based solutions to be developed to help improve river quality. On, for example, the river Wye the company is working with the Wye & Usk Foundation and Hereford Council to support additional phosphorus removal using natural treatment through a low carbon wetland system which will also enhance local biodiversity.
Cllr Liz Harvey, Deputy Leader of Herefordshire Council said: “The close collaborative working with Welsh Water and the Wye and Usk Foundation is slowly getting housebuilding in the county moving again and making a contribution to improving our rivers too.”
This announcement of funding to support vulnerable customers and protect the environment comes as the company reports on its half year results. Despite the wider challenges facing the economy, the company has maintained a strong performance. This has included continuing to invest just over £1 million per day on improvements to its water and wastewater networks.
The company has also confirmed that it is working on a scheme to support its employees through the cost-of-living crisis and has already implemented the increase to the Real Living Wage for all affected employees.
Glas Cymru Chairman, Alastair Lyons, said: “Our non-shareholder business model sets us apart from the other water companies in England & Wales and it is important that we demonstrate how it provides tangible benefit to our customers. I am, therefore, very pleased that not needing to reward shareholders makes it possible for us to announce this additional investment to benefit our customers and the environment. This builds on the millions of pounds our model has already allowed us to invest to help keep bills affordable for customers and deliver essential investment schemes to improve services for customers and mitigate the impact of our operations on the environment”.
Welsh Water Chief Executive, Peter Perry, said: “The current financial crisis is understandably a worrying time and will mean that more customers will find themselves in a situation where they struggle to pay their bills. With the goal of earning the trust of our customers, we know that we have an important role to play here which is why we are going to be supporting even more customers in this time of need. Our advice to customers is to contact us the moment the bill becomes a worry so that we can look how we can provide support to alleviate this concern.
“Equally as important is that we redouble our efforts to protect the environment, particularly river water quality. With expectations changing, more needs to be done, especially to reduce the impact of CSOs. Removing them from our sewerage system altogether is not an option but what is in our control is the ability to target investment at those CSOs which have the biggest impact so that we can improve their performance and river water quality. The extra £100 million will enable us to bring forward investment schemes to help achieve this and will build on the £833 million we are already investing in our wastewater network through to 2025.”
Community
Pembrokeshire Lottery makes Superdraw winner’s Christmas extra special
ONE lucky Pembrokeshire Lottery player has scooped a festive windfall after winning the £10,000 Christmas Superdraw held on Wednesday 3 December.
The winner, Mr Damon McGarvie, formerly of Milford Haven and now living in Llangwm, was selected with lucky number 41475. He plays through a salary-deduction scheme run by his employer, Pembrokeshire County Council.
Mr McGarvie’s name was announced live on Radio Pembrokeshire, after which the Pembrokeshire Lottery team made contact and presented him with his cheque later that day.
Speaking after the win, Mr McGarvie said he and his wife will be jetting off on a once-in-a-lifetime holiday over the festive period, thanks to the surprise Christmas windfall.
Pembrokeshire Lottery Manager Abigail Owens said:
“I am so pleased for Mr McGarvie. He has contributed to the Pembrokeshire Lottery for many years, and it is only by the continued support of our players that we are able to assist so many local businesses with interest-free funding from the loan fund.”
The regular weekly £2,000 draws continue in the run-up to the January Superdraw, which will offer a £4,000 prize.
To sign up or order Pembrokeshire Lottery gift subscriptions for Christmas, call 01646 690800.
Photo caption: Damon McGarvie with his winner’s cheque.
Community
Care home fees in Wales remain among the lowest – but families still face crippling bills
WALES continues to offer some of the most affordable care home places in the UK, with residents paying hundreds of pounds less each week than in London or Scotland, new figures reveal.
The average weekly cost of a residential care home place in Wales stands at £1,156 – £392 cheaper than in London (£1,548) and £142 below the UK average of £1,298, according to data published by the country’s largest care home reviews website, carehome.co.uk.
Even when nursing care or specialist dementia support is required, Wales remains significantly cheaper than most of the UK. A week in a Welsh nursing home with dementia care costs £1,440 on average – £327 less than in London and £124 below the national figure.
The figures, based on self-funder fees collected on 9 September 2025, underline a stark north-south divide that has persisted for years.
London is by far the most expensive region, with basic residential care now averaging £1,548 a week. Scotland, where care workers benefit from a higher minimum wage settlement, comes a close second at £1,539. In contrast, the North East of England remains the cheapest area at just £1,112 a week for residential care – almost £200 below the UK average.
Sue Learner, editor of carehome.co.uk, said the regional variations were only part of the story.
“Wales is the third most affordable region for most types of care, which will come as a relief to many families here,” she said. “But even at £1,156 a week, the bills add up to almost £60,000 a year. For the 49 per cent of residents who pay for their own care, these costs are devastating.”
The financial pressure is compounded by differing rules on state help across the UK. In Wales, anyone with assets below £50,000 qualifies for local authority support – more than double England’s £23,250 threshold and well above Scotland’s £35,000 limit.
Ms Learner warned that rising staff wages and looming increases in employer National Insurance contributions would push fees higher everywhere.
“Local councils are already stretched to breaking point,” she said. “Without genuine reform of the social care system – something governments have been promising for decades – more and more families will have no choice but to sell the family home to fund care.”
The website, which carries 390,000 independently verified reviews, is urging people to plan early and seek expert advice. Its free Care Helpline (01488 501 499) is available to anyone looking for a home that offers both quality and value for money.
As the population ages and demand grows, campaigners say the latest figures are another reminder that the postcode lottery in care costs shows no sign of disappearing.
UK care home fees at a glance (average weekly self-funder rates)
- London: £1,548
- Scotland: £1,539
- South East England: £1,446
- Wales: £1,156
- North East England: £1,112 (cheapest)
- UK average: £1,298
Source: carehome.co.uk, 9 September 2025
Community
Folly Farm marks second birth of critically endangered rhino
FOLLY FARM is celebrating the birth of another critically endangered eastern black rhino calf – and it’s a boy!
This is the second rhino calf to be born at the family-run zoo, and the second in Wales as part of a managed breeding programme through its membership with EAZA (the European Association of Zoos and Aquaria).
After a 15-month long pregnancy, mum Dakima gave birth to a healthy male calf on Thursday 27 November. With only an estimated 39 eastern black rhinos born in the UK in the past 25 years, it’s a significant achievement for the captive European Endangered Breeding Programme (EEP) for black rhinos.
Eastern black rhinos are classed as critically endangered due to poaching and loss of habitat. There is thought to be an estimated 1471 Eastern black rhino left in the wild and around 109 in zoos across Europe, including Folly Farm’s newest addition.
The calf made its appearance at 6.34am and within a couple of hours was standing up, following mum around the enclosure and had started suckling.
12-year-old eastern black rhino Dakima arrived at Folly Farm in May 2017 as part of a European breeding programme and met her mate, 14 year-old male Nkosi.
Mating rhinos can be unpredictable, but their relationship blossomed and Dakima gave birth to her first calf at the start of 2020. Male calf Glyndŵr was Dakima’s first born and the first rhino calf to have been born in Wales. Glyndŵr was named after Folly Farm’s Founding Director, the late Glyndŵr Williams, and has since moved onto another animal collection to continue the breeding programme for the species.
Eastern black rhinos are solitary animals and therefore usually reside in their own paddocks. But when the time was right, Dakima and Nkosi were reintroduced again for some carefully planned ‘date nights’ – and keepers predicted she fell pregnant sometime in August 2024. After having Dakima’s stool sample analysed at a specialist lab in Chester Zoo, who run the breeding programme for Eastern black rhino, it was confirmed that baby number two was on the way, with a due date of mid-November 2025.
Conservation Officer, Jack Gradidge, said: “It’s always heart-warming to welcome new arrivals as part of the European Breeding Programme through our membership with EAZA (The European Association of Zoos and Aquaria) – but it’s even more special when it’s such a significant animal and one who’s wild cousins are under threat.
“Dakima was a great mum with Glyn so it’s wonderful to see these instincts are still just as strong the second time around. She’s being very protective of her new baby, showing they have a strong bond already.
“This is such a monumental event for all the staff here and the zoo team have worked incredibly hard to create an environment where the rhinos felt comfortable enough to mate.
“Not only is this calf helping to increase numbers of a critically endangered species, he’s also the second rhino ever to be born in Wales – with his brother being the first!”
Along with other zoos across Europe, Folly Farm is part of a breeding programme to help increase the numbers of Eastern black rhino in captivity and, ultimately, the wild. They support a number of conservation projects alongside various animal charities – including their new partnership with ‘Helping Rhinos’, a UK based organisation who, amongst various other conservation initiatives, support a rhino orphanage in South Africa, caring for young calves who have become victims of the poaching crisis.
Simon Jones, the CEO of Helping Rhinos was delighted with the zoo’s happy news; “We are absolutely delighted to welcome news of this beautiful eastern black rhino calf at Folly Farm.
We are grateful for their support of Helping Rhinos’ efforts including the care of young calves orphaned by poaching.”
Most animals give birth at night under the cover of darkness – and Dakima gave birth early in the morning, just before the keepers arrived to start their day.
Jack explains: “Our rhino keeper opened up the rhino house and the first thing he saw was the security camera footage where a tiny newborn rhino was seen happily padding about the enclosure. After quietly taking a sneaky peak at the beautiful new calf to confirm what he had seen – he let the team know the happy news that baby had arrived!
“We then left Dakima alone with her new bundle of joy, giving them both some space to bond – but continued to monitor them on the cameras and did regular spot checks to ensure baby was starting to feed.
“For us, the next steps are just to keep an eye on Dakima and make sure the calf stays healthy and gets everything he needs from mum. Our goal is always to let nature take its course and interfere as little as possible.
“Nkosi will be a bit of an absent father, but that’s perfectly normal as male rhinos don’t have anything to do with their offspring in the wild. It’s unlikely we’ll introduce him to the calf for some time.
“In the wild, rhino calves can stay with their mums for up to four years, after that there’s a possibility this new addition could one day be released into the wild to help boost population numbers – or move to another zoo to continue the breeding programme in Europe just like his brother.
“It’s exciting to be playing our part in helping to safeguard these amazing animals for future generations.”
Folly Farm’s rhino keepers will monitor mum and baby closely over the coming weeks and they will be back out in the enclosure in due course.
Visitors shouldn’t expect to see the calf for a while but Folly Farm will be posting updates on their social media channels.
Folly Farm’s Kifaru Reserve welcomed rhinos to the park ten years ago almost to the day! It is a £500,000 purpose-built exhibit which tells the story of the role of modern zoos in conservation and highlights Folly Farm’s hands-on commitment to conservation through the projects it supports in the wild and closer to home.
For further information please visit https://www.folly-farm.co.uk/.

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