News
Greggs stores across UK closed due to technical issue, affecting morning trade
CUSTOMERS looking to start their day with coffee and breakfast from Greggs were left disappointed as stores across the country remained shut. The popular bakery chain experienced widespread closures due to a technical glitch that prevented shops from accepting payments. The issue was first reported by customers on social media, who found their local stores closed unexpectedly.
In Newcastle, a city known for its numerous Greggs outlets, all stores were reported to be closed. One regular customer expressed their frustration, saying, “I can’t believe it – I have one every morning but not today.” Despite the closures, Greggs has been attempting to maintain service through delivery options where possible. Some stores have placed signs in their windows, indicating that they will remain closed until the payment issue is resolved.
A spokesperson for Greggs confirmed the problem, stating, “We are currently experiencing issues accepting payments in our shops. We are working to resolve this as soon as possible.” The exact number of affected stores is not clear, but reports suggest that some locations are still operating normally.
This incident adds to a series of recent technical problems that have hit some of the UK’s biggest food retailers. Sainsbury’s experienced difficulties with online grocery deliveries and contactless payments in stores last Saturday due to an overnight software update. Tesco and McDonald’s have also faced unrelated technical issues, affecting orders and service.
As the situation develops, Greggs has promised to provide updates. Customers are advised to check social media and local store notices for the latest information.
GREGGS customers across the UK, including in Pembrokeshire, found themselves bereft of their morning sustenance as a slew of the beloved bakery’s outlets failed to open their doors today.
The high street staple, renowned for its piping hot coffee and hearty breakfast offerings, has left customers bewildered and disappointed, sparking an immediate flurry of concern on social media platforms.
Eyewitness accounts and digital laments tell a similar tale of confusion and caffeine-deprived frustration.
Many loyal patrons, accustomed to kickstarting their day with a visit to their local Greggs, were greeted instead by closed shutters and apology-laden notices.
The sudden closure has been attributed to a pervasive technical glitch affecting the chain’s ability to process payments, casting a shadow over morning routines nationwide.
The epicentre of this unexpected shutdown appears to be Newcastle, a city synonymous with the Greggs brand, where all outlets have reportedly ceased operation for the day. One disconsolate customer shared their dismay, “I can’t believe it – I have one every morning but not today.” Despite the inconvenience, some customers are exploring alternative avenues to obtain their Greggs fix, with delivery services reportedly still in operation.
Storefronts across the affected areas have been hastily adorned with signs informing customers of the temporary closure, assuring that efforts are underway to rectify the issue posthaste. A spokesperson for Greggs has publicly acknowledged the predicament, stating, “We are currently experiencing issues accepting payments in our shops. We are working to resolve this as soon as possible.”
As this story develops, the exact scale of the disruption remains unclear. Reports indicate that while many branches are impacted by the payment processing debacle, a select few are continuing to operate as usual. This latest hiccup for Greggs adds to a growing list of technical failures that have plagued some of the UK’s most prominent food and retail brands in recent times.
Only days prior, Sainsbury’s was compelled to announce that a significant portion of its online grocery delivery services had been halted due to complications arising from an overnight software update—a malaise that also affected in-store contactless transactions. Similarly, Tesco and McDonald’s have found themselves wrestling with their own unrelated technological quandaries, leading to service interruptions and customer inconvenience.
As the Greggs saga unfolds, loyal customers and casual patrons alike are left to navigate the inconvenience and hope for a swift resolution. With the promise of updates on the horizon, the nation waits eagerly for the return of its beloved bakery operations, and with it, the restoration of a cherished morning ritual.
Crime
Swansea man dies weeks after release from troubled HMP Parc: Investigation launched
A SWANSEA man has died just weeks after being released from HMP Parc, the Bridgend prison now at the centre of a national crisis over inmate deaths and post-release failures.
Darren Thomas, aged 52, died on 13 November 2025 — less than a month after leaving custody. The Prisons and Probation Ombudsman (PPO) has confirmed an independent investigation into his death, which is currently listed as “in progress”.
Born on 9 April 1973, Mr Thomas had been under post-release supervision following a period at HMP/YOI Parc, the G4S-run prison that recorded seventeen deaths in custody in 2024 — the highest in the UK.
His last known legal appearance was at Swansea Crown Court in October 2024, where he stood trial accused of making a threatening phone call and two counts of criminal damage. During the hearing, reported by The Pembrokeshire Herald at the time, the court heard he made threats during a heated call on 5 October 2023.
Mr Thomas denied the allegations but was found guilty on all counts. He was sentenced to a custodial term, which led to his imprisonment at HMP Parc.
Parc: A prison in breakdown
HMP Parc has faced sustained criticism throughout 2024 and 2025. A damning unannounced inspection in January found:
- Severe self-harm incidents up 190%
- Violence against staff up 109%
- Synthetic drugs “easily accessible” across wings
- Overcrowding at 108% capacity
In the first three months of 2024 alone, ten men died at Parc — part of a wider cluster of twenty PPO-investigated deaths since 2022. Six occurred within three weeks, all linked to synthetic drug use.
Leaked staff messages in 2025 exposed a culture of indifference, including one officer writing: “Let’s push him to go tomorrow so we can drop him.”
Six G4S employees have been arrested since 2023 in connection with alleged assaults and misconduct.
The danger after release
Deaths shortly after release from custody are a growing national concern. Ministry of Justice data shows 620 people died while under community supervision in 2024–2025, with 62 deaths occurring within 14 days of release.
Short sentences — common at Parc — leave little time for effective rehabilitation or release planning. Homelessness, loss of drug tolerance and untreated mental-health conditions create a high-risk environment for those newly released.
The PPO investigates all such deaths to determine whether prisons or probation failed in their duties. Reports often take 6–12 months and can lead to recommendations.
A system at breaking point
The crisis at Parc reflects wider failures across UK prisons and probation. A July 2025 House of Lords report described the service as “not fit for purpose”. More than 500 people die in custody annually, with campaigners warning that private prisons such as Parc prioritise cost-cutting over care.
The PPO investigation into the death of Darren Thomas continues.
Crime
Woman stabbed partner in Haverfordwest before handing herself in
A WOMAN who stabbed her partner during a drug-fuelled episode walked straight into Haverfordwest Police Station and told officers what she had done, Swansea Crown Court has heard.
Amy Woolston, 22, of Dartmouth Street in Milford Haven, arrived at the station at around 8:00pm on June 13 and said: “I stabbed my ex-partner earlier… he’s alright and he let me walk off,” prosecutor Tom Scapens told the court.
The pair had taken acid together earlier in the day, and Woolston claimed she believed she could feel “stab marks in her back” before the incident.
Police find victim with four wounds
Officers went to the victim’s home to check on him. He was not there at first, but returned shortly afterwards. He appeared sober and told police: “Just a couple of things,” before pointing to injuries on his back.
He had three stab or puncture wounds to his back and another to his bicep.
The victim said that when he arrived home from the shop, Woolston was acting “a bit shifty”. After asking if she was alright, she grabbed something from the windowsill — described as either a knife or a shard of glass — and stabbed him.
He told officers he had “had worse from her before”, did not support a prosecution, and refused to go to hospital.
Defendant has long history of violence
Woolston pleaded guilty to unlawful wounding. The court heard she had amassed 20 previous convictions from 10 court appearances, including assaults, battery, and offences against emergency workers.
Defending, Dyfed Thomas said Woolston had longstanding mental health problems and had been off medication prescribed for paranoid schizophrenia at the time.
“She’s had a difficult upbringing,” he added, saying she was remorseful and now compliant with treatment.
Woolston was jailed for 12 months, but the court heard she has already served the equivalent time on remand and will be released imminently on a 12-month licence.
News
BBC apologises to Herald’s editor for inaccurate story
THE BBC has issued a formal apology and amended a six-year-old article written by BBC Wales Business Correspondent Huw Thomas after its Executive Complaints Unit ruled that the original headline and wording gave an “incorrect impression” that Herald editor Tom Sinclair was personally liable for tens of thousands of pounds in debt.

The 2019 report, originally headlined “Herald newspaper editor Tom Sinclair has £70,000 debts”, has now been changed.
The ECU found: “The wording of the article and its headline could have led readers to form the incorrect impression that the debt was Mr Sinclair’s personal responsibility… In that respect the article failed to meet the BBC’s standards of due accuracy.”
Mr Sinclair said: “I’m grateful to the ECU for the apology and for correcting the personal-liability impression that caused real harm for six years. However, the article still links the debts to ‘the group which publishes The Herald’ when in fact they related to printing companies that were dissolved two years before the Herald was founded in 2013. I have asked the BBC to add that final clarification so the record is completely accurate.”
A formal apology and correction of this kind from the BBC is extremely rare, especially for a story more than six years old.
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