Community

Delays in accessing social care are reducing but still too long finds Age Cymru report

Published

2 years ago

September 9, 2024

COUNCIL initiatives to reduce waiting times for older people needing social care in Wales are beginning to bear fruit and, in another welcome development, the surge in demand for care post pandemic has now reduced, finds an Age Cymru report Why Are We Still Waiting? (WAWSW)

This is Age Cymru’s third annual report on delays in accessing social care in Wales for people aged 55 and over.

However, despite these welcome developments nearly one in four (24%) of older people are still waiting more than 30 days for a social care assessment, with the longest wait being 639 days. While one in six (16%) are waiting more than 30 days for a social care package to be implemented.

The challenge facing local authorities in Wales remains high as the report found that individual older people have increasingly complex needs and as the population ages service providers will have to continue to adapt their services.

WAWSW found that communication from councils with older people and their families must also improve as there were instances where people were not given the right information when they first approached social care which meant they didn’t get the appropriate help when they needed it.

The research also discovered poor communication between hospital and social care staff which meant that some older people remained in hospital longer than needed, making an already difficult time for older people and their families unduly stressful.

And poor communication was found to be the source of frustration for many families trying to get to grips with the charging arrangements for social care within the challenging environment of a cost-of-living crisis. There is concern that some older people may be paying above the amount allowed under the Welsh Government’s Fairer Charging arrangements.

Disappointingly plans to provide better help for unpaid carers have struggled to progress and initiatives continue to be hampered by a lack of long term, sustainable funding.

The report’s author, Age Cymru Policy Officer Helen Twidle, welcomed the efforts made by councils tackling the challenge of providing social care to an ageing population with complex care needs but called for significant improvements in many areas.

Helen Twidle says “Local authorities need to focus on those individuals who are waiting more than 30 days to have a care package in place as a person’s mental and physical health can deteriorate rapidly while they wait for support.

“There also needs to be a focus on how information is communicated to older people and their families, especially around the complexities of charging.

“Regional Partnership Boards, local authorities and third sector services need to work better together to improve the availability of earlier intervention and prevention support for older people.”

Minister for Social Care, Dawn Bowden, said: “I am pleased that waiting times for older people needing social care in Wales have fallen over the last 12 months, however we are aware there is much more to do.

“We remain committed to improving outcomes for older people through early intervention and integrated care in the community, with more than £145 million provided to local authorities, health boards and third sector organisations through the Regional Integration Fund. Our investment into creating Age Friendly communities is also enabling more older people to be active in their local communities and to access a range of healthy ageing activities.

“We will continue to work with Age Cymru to understand the experiences of older people accessing social care and to ensure they can access the support they need when they need it.”

Community

Scooter rally brings colour and nostalgia to Tenby

Published

22 hours ago

May 2, 2026

Tom Sinclair

TENBY is buzzing with the sights and sounds of classic scooters this Bank Holiday weekend as the Welsh National Scooter Rally continues in the seaside town.

Hundreds of scooter enthusiasts have travelled to Pembrokeshire for the four-day event, which runs from Friday (May 1) to Monday (May 4), bringing a splash of colour, chrome and Mod culture to the resort.

The rally, organised by Scooter Collective South Wales, is taking place across several venues, including De Valence Pavilion, Tenby United Rugby Club and the Ex-Servicemen’s Club.

Entertainment includes live music, Northern Soul nights, club events and the traditional rally atmosphere which has made Tenby a popular stop on the national scooter calendar.

A ride-out was also planned from Tenby RFC’s ground at Heywood Lane on Saturday afternoon, with scooters heading through the surrounding area. A Custom Show and Traders Fair were also due to be held at the rugby club.

Classic Vespas, Lambrettas and custom scooters have been seen around the town throughout the weekend, with visitors adding to the atmosphere in local streets, pubs, cafés and hotels.

This year’s event also marks 25 years since the first national scooter rally was held in Tenby in 2001 at Kiln Park, when soul legend Edwin Starr headlined.

Before that, smaller local rallies had taken place in 1999 and 2000, while Tenby had already become a regular weekend destination for South Wales scooterists during the 1990s.

The 2026 event is understood to be the 12th time a national rally has been held in Tenby, underlining the town’s long-standing connection with the scooter scene.

The rally continues until Monday, with organisers and visitors hoping the Bank Holiday atmosphere will provide another boost for the town.

Photo caption:

Scooter spectacle: Riders and enthusiasts gather in Tenby for the Welsh National Scooter Rally 2026 (Pic: Malcolm Richards)

Community

New officer appointed as Pembrokeshire Pride expands year-round work

Published

23 hours ago

May 2, 2026

Tom Sinclair

PEMBROKESHIRE Pride has appointed Jamie Rees as its new Community Liaison Officer as the organisation looks to strengthen its year-round presence across the county.

The role, funded by the National Lottery Community Fund, will focus on building closer links with LGBTQ+ people in Pembrokeshire, as well as wider community groups, local organisations and partner agencies.

Jamie, who is originally from Pembrokeshire, brings experience in marketing, communications and community engagement within the arts and cultural sector.

He will help expand Pride’s regular programme beyond its annual event, creating more opportunities for people to meet, feel supported and take part throughout the year.

Monthly events

Current events include Pride Brunch on the first Saturday of the month, Pride Book Club on the second Thursday, Pride Quiz on the last Wednesday, and Pride Friday Dinner Club on the last Friday of the month.

Pembrokeshire Pride said the appointment marks an important step in its ambition to become a more visible and active organisation across the county all year round.

Chair of Pembrokeshire Pride, Donna Humphrey said: “We are absolutely delighted to welcome Jamie to the team as our new Community Liaison Officer.

“This role is a vital part of our vision to grow Pembrokeshire Pride into a visible, active and supportive presence throughout the year.

“We are incredibly grateful to the National Lottery Community Fund for making this role possible. Their support allows us to invest in our community, strengthen connections, and ensure that Pembrokeshire Pride continues to grow in a meaningful and sustainable way.”

Main Pride weekend

Jamie Rees said: “I’m incredibly excited to be stepping into this role at such an important moment for Pembrokeshire Pride. This is about building something that lives and breathes all year round, not just at one event.

“I’m really looking forward to meeting people from across the county – both within the LGBTQ+ community and the wider community – and creating more opportunities for connection, visibility and understanding.

“Pembrokeshire has always been home for me, and I care deeply about helping to build a county that feels welcoming, inclusive and full of pride for everyone who lives here.”

Plans are already underway for this year’s main Pembrokeshire Pride event, which will take place at Dewslake Farm on Saturday, September 19 and Sunday, September 20.

The team is keen to hear from stallholders, food vendors and entertainers interested in taking part in the weekend.

Tickets are due to go on sale later this month.

Anyone wishing to find out more, attend an event, or contact Jamie directly can follow Pembrokeshire Pride on social media or email [email protected].

Community

Reduced hours at Hakin Post Office spark concern

Published

23 hours ago

May 2, 2026

Tom Sinclair

Councillor says the change appeared to have been made without proper consultation or adequate warning to the community

RESIDENTS in Hakin and Hubberston have been left shocked after opening hours at Hakin Post Office were suddenly cut without warning.

The branch, based inside CK’s Supermarket on Gellyswick Road, is now only open on Monday, Wednesday and Friday from 9:00am to 5:30pm, and on Saturday from 9:00am to 12:30pm.

It means the Post Office is closed on Tuesdays and Thursdays, with only limited Saturday morning access.

Local councillor Vivien Stoddart has raised concerns that the sudden reduction represents a serious loss of a vital community service, particularly for elderly residents, people without access to transport, and those who rely on the branch for banking, parcels, pensions and other essential services.

Cllr Stoddart said the change appeared to have been made without proper consultation or adequate warning to the community.

The Pembrokeshire Herald contacted the Post Office after being provided with evidence that opening hours at the CK’s-operated branch had been significantly reduced.

The Herald asked whether the Post Office was aware of reductions at CK’s-operated branches, whether the changes had been approved, what minimum opening hours were required, and what safeguards were in place to ensure communities retained reasonable access to Post Office services.

In its initial response, the Post Office referred to Milford Haven Post Office, but later issued a clarification confirming that the Milford Haven branch is fully open and not affected.

The reduced hours apply to Hakin Post Office, at CK’s Supermarket on Gellyswick Road.

A Post Office spokesperson said: “We sincerely apologise to customers for the inconvenience caused by the short notice change and for the lack of communication informing them of this update for Hakin Post Office.

“We are currently working with the operator to review the opening hours for its branches. Alternative branches for Hakin is Milford Haven and The Mount.”

The statement confirms that the Post Office accepts there was a lack of communication with customers about the change.

For residents in Hakin and Hubberston, the practical impact is significant. The branch now operates for only three full weekdays and one Saturday morning each week.

The Herald understands there is concern locally that the reduced hours could hit vulnerable residents hardest, particularly those who depend on nearby services and cannot easily travel to alternative branches.

The Post Office has not yet provided detailed answers on minimum contractual opening hours, whether the changes were formally approved, or whether similar reductions have been made at other CK’s branches.