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Firefighter’s dismissal marks turning point for Mid and West Wales Fire Service

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IN a significant development that echoes through the corridors of the Mid and West Wales Fire and Rescue Service (MAWWFRS), Watch Manager Phil Irving of Haverfordwest Fire Station has been officially dismissed.

This decision, confirmed independently by six serving fire officers, follows a slew of bullying allegations that surfaced in 2021, fundamentally shaking the community’s trust in its firefighters.

The Herald’s investigation in 2021 uncovered a culture of fear and bullying at then Haverfordwest Fire Station, with numerous staff voicing their distress and frustration under the shadow of Irving’s intimidating presence.

The Herald confirmed that incidents of bullying led to a large number of requests for transfers away from Irving. Staff welfare concerns were not addressed, even when members of staff’s mental health and wellbeing were seriously affected.

Following these revelations, a comprehensive cultural review was launched, aiming to diagnose and remedy the toxic behaviours eroding the core values of the fire service.

A subsequent report, completed by Opinion Research Services in August 2023 paints a stark picture of the internal issues plaguing MAWWFRS. Nearly a third of the service’s employees are considering departure within the next five years, with reasons ranging from dissatisfaction with the work-life balance to disillusionment with the service’s internal culture. The report specifically pinpoints bullying as a persistent issue, highlighting the urgent need for systemic change.

The audit reveals that despite some improvements in job satisfaction since 2014, significant challenges remain, notably in management practices and the treatment of staff. The report criticizes a lack of transparent and supportive leadership and identifies a need for fostering a more inclusive and respectful working environment.

Haverfordwest Fire Station (Image: Facebook)

The Herald reached out to the service seeking confirmation of Irving’s dismissal and an explanation of the circumstances surrounding it. Our inquiry specifically asked whether the dismissal was connected to the allegations of bullying reported in 2021.

The response from MAWWFRS was guarded, citing confidentiality and data protection obligations, “Mid and West Wales Fire and Rescue Service is unable to comment on the points raised in your email. Additionally, as you will appreciate, Mid and West Wales Fire and Rescue Service owes duties of confidentiality under data protection legislation to all its personnel which means that it would not be appropriate to respond to the specific questions you have asked either.”

Highly respected retired firefighter Gerwyn Howells, who served from 1974 until 2019 and continued as a member of the The Colour Party (Ceremonial detachment) until 2023, shared his experiences.

My initial complaints about Irving back in 2021 were not handled with the professionalism I expected. Senior managers need to be held accountable for how they protected him. Despite being a whistleblower, the complainant somehow discovered I had reported the matter, likely because the investigators were close to Irving. It’s astonishing that he was found not culpable at the time and allowed to continue his duties unchanged. He was nicknamed ‘Teflon’ because allegations never seemed to stick to him. Several firefighters even requested transfers away from the Haverfordwest station to avoid working under him.”

The news of the termination of Irving’s contact as a fire fighter has been met with a mixed response from the community and within the fire service itself. Many see it as a long-overdue step towards rectifying the wrongs of the past and rebuilding trust. However, others remain sceptical about the depth and permanence of change, reflecting a pervasive wariness of the service’s commitment to genuine reform.

The cultural audit culminates in a set of recommendations aimed at overhauling the service’s internal culture. These include the implementation of more robust mechanisms for reporting and addressing bullying, enhanced training programs focused on diversity and inclusion, and a strategic overhaul of leadership practices to ensure transparency and accountability.

The dismissal of Watch Manager Phil Irving should not be viewed as the closure of an unpleasant chapter, but as an impetus for profound and enduring change within the Mid and West Wales Fire and Rescue Service. It is an opportunity to rebuild not just a workplace, but a vital public service on the principles of respect, integrity, and trust.

 

News

150 years of Mothers’ Union marked at St Davids Cathedral

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A SPECIAL service has been held at St Davids Cathedral to celebrate 150 years of the Mothers’ Union.

Members and officials gathered for the anniversary celebration on Sunday (Jun 21), where Bishop Dorrien welcomed those attending and spent time speaking with the Provincial Chaplain.

The occasion had particular significance for Bishop Dorrien, who is the third generation of his family to be a member of the Mothers’ Union.

The organisation, founded in 1876, continues to support families, communities and church life across Wales and around the world.

Those attending said the celebration was a fitting tribute to the work of generations of members, with hopes expressed for the next 150 years.

Caption:

Celebration: Members and officials gathered at St Davids Cathedral to mark 150 years of the Mothers’ Union (Pic: Diocese of St Davids).

 

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Entertainment

Harbour Fest to bring music, food and maritime magic to Milford Waterfront

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Free family festival will celebrate Milford Haven’s seafaring history and coastal community

MILFORD WATERFRONT will burst into life on Saturday, June 27, as the first Harbour Fest sails into town for a day of music, food, family fun and maritime celebration.

The free event will run from 10:00am to 6:00pm at Mackerel Quay and across the waterfront, bringing together local traders, live entertainment, coastal organisations and independent businesses for a packed day beside the water.

Organisers say the festival will celebrate everything that makes Milford Haven special, from its seafaring history and working harbour to its growing reputation as a destination for food, shopping, culture and family days out.

Visitors will be able to browse stalls from local makers and producers, enjoy street food and live performances, and explore a Marine Zone featuring organisations involved in sea safety, marine conservation and coastal life.

The Marine Zone will include Seagrass Network Cymru / Project Seagrass, Pembrokeshire Coastal Forum, Mid and West Wales Fire and Rescue Service, Dyfed-Powys Police, NCI Wooltack Point, Rudders Marine Training, RNLI Milford Haven and RNLI Angle Lifeboat.

RNLI Angle Lifeboat is expected to be based on the Mackerel Stage, while the Sea Cadets will be giving rope-tying displays at Milford Haven Museum, where craft activities will also be taking place.

Live entertainment will run throughout the day, with performances from Tom & Abz, Will Scott, Ryan Bristow, Milford Haven Town Band, Kyle Kirkhouse and ShantyJacs Sea Shanties.

Businesses across the waterfront are also joining in. All Pets Vet Care will hold a family-friendly open day with a bouncy castle, treasure hunts, quizzes, craft activities and behind-the-scenes tours. Aurora Artisan Crafts will host vocal performances, Biffy’s Bar & Restaurant will feature solo acoustic music from Laurence Lewis, and Martha’s Vineyard will offer seafood street food with live music from Ryan Bristow and Steve Bartram.

At Tŷ Milford Waterfront’s outdoor plaza there will be face painting, children’s activities, pop-up artists and an afternoon DJ set, while Phoenix Bowl and Pirate Pete’s Adventure Play will have inflatables and glitter tattoos outside.

The Waterfront Gallery will host introduction to felt-making workshops with textile artist Carole Fletcher, giving participants the chance to create a woollen felt flower pin brooch or phone/glasses case. The workshops start at 10:30am, 1:00pm and 3:30pm and cost £5 per person.

A wide range of traders will also be attending, including 5th Flock Spirits Co, Cinnamon Grove Distillery, Cwm Deri Wines & Liqueurs, Ferncraft, Get Loaded, J.J. Pottery, Major Nuts, Orange Garden Design, Pembrokeshire Chilli Farm, Pembrokeshire Gold, Pembrokeshire Lottery, Plumstone Welshcakes and SlateArtSJ.

With music drifting across the marina, food stalls lining the waterfront and lifeboats, sea safety teams and coastal groups adding a strong maritime flavour, Harbour Fest is expected to bring a lively summer atmosphere to one of Pembrokeshire’s best-known waterside destinations.

Organisers say the event is suitable for families, friends and visitors of all ages, with plenty to see and do throughout the day.

Photo caption: Harbour Fest will take place at Milford Waterfront on Saturday, June 27 (Pic: Milford Waterfront).

 

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Community

Artist explores memory, community and changing rural life in new Cardigan exhibition

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A NEW exhibition exploring memory, belonging and the changing face of rural life is opening in Cardigan.

West Wales artist Sue Dewhurst will present From the Outside Looking In at Oriel Cardi Bach, with the exhibition running from June 27 to July 30.

The collection brings together several new series of work reflecting on the people, places and traditions that shaped Dewhurst’s childhood in the 1970s.

At the heart of the exhibition are the Chapel Girls, a group of paintings focusing on women who might once have filled the chapels that dominated Welsh village life. In Dewhurst’s work, they are now seen finding new forms of belonging through shopping trips, bingo halls, dating apps, bottomless brunches and everyday rituals, while redundant chapels stand silent around them.

The exhibition also includes A Bit of a Do, a series inspired by weddings, family parties and village hall celebrations.

Among the familiar characters are the mysterious woman in her best hat who appears at every gathering, the accountant calculating buffet logistics, the retired nurse dancing barefoot long after everyone else has gone home, and Harry, a grumpy gent with a mysteriously missing fingertip that nobody dares ask about.

Dewhurst’s Ghost Town series will also feature, exploring the changing landscapes of northern mill towns and communities transformed beyond recognition. These works sit alongside expressive coastal paintings inspired by New Quay and the Ceredigion coast.

A further installation of miniature “party paintings” will be presented like treasured relics rescued from a forgotten village hall or working men’s club. Wrapped with handwritten stories and nostalgic memorabilia, the pieces invite visitors to remember people and moments that might otherwise disappear.

Sue said music also plays an important role in the exhibition.

She said: “Music is so evocative for me and can instantly transport me back to a certain point in time.

“I’ve always been fascinated by the lives we don’t usually celebrate – the women who held communities together, the odd characters who turned up at every family occasion, the places that shaped us and the memories that linger long after buildings and traditions have changed.

“This exhibition is really about looking back with affection and humour, while recognising that we are all, in one way or another, trying to find where we belong.”

Originally from Lancashire and now based near Llandysul, Dewhurst has spent more than thirty years working in the arts. She previously ran Oriel Haywire in Llandysul before its closure around eighteen months ago.

From the Outside Looking In opens at Oriel Cardi Bach, Cardigan, on June 27 and runs until July 30.

Visitors are invited to rediscover familiar faces, forgotten stories and the beauty found in ordinary lives.

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