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The life of a crime scene cleaner: Ben Giles shares his harrowing experiences

Published

10 months ago

February 17, 2025

SOME of the images that Ben Giles has confronted over the past three decades have been stomach-churning.

He’s seen the brutality of murders, corpses left to rot for weeks on end, young children who have been mauled to death by dogs, victims of fatal car crashes, and an ever-increasing number of tragic suicides.

As he tackled each new scene as founder and director of Ultima Cleaning, Ben’s sole focus was on ensuring that the job was executed professionally. But it was only when he began working on his recently published book The Life of a Crime Scene Cleaner, that the true extent of those harrowing experiences began to hit home.

“Arriving at a crime scene, my main drive was to get the job done properly, but this meant not really thinking about what had happened,” Ben told The Pembrokeshire Herald.

“It was only when I began working on the book and started going over some of the scenes I’d confronted that I began to realise what some of those families had gone through.

“Yes, some of the things I’ve seen have been horrific.”

One image that will never leave Ben is that of a middle-aged woman who had been bludgeoned to death by her husband at their home in Birmingham.

“It made me realise that people sometimes die in ways that we don’t think possible,” he said. “I’d recently got married, and I just couldn’t accept how anything like this could happen between a husband and his wife.”

The woman had survived for three days on the kitchen floor but sadly died as she was being taken to hospital by ambulance. The entire room in which she’d been murdered was covered by a fine mist of blood, and bloody handprints and fingerprints were all over the kitchen units. The drawers had blood inside them and their runners, while the washing machine had so much blood on it that it had seeped into the door and into the seal.

“In a few hours, we’d completely cleaned the room and were travelling back home to our own wives and families. But the emotion that we were all feeling as a team will never leave me.”

Dealing with the unimaginable

On another occasion, Ben and his team were asked to attend a property in Penrhiwllan, near Newcastle Emlyn, where a man had lain dead for eight weeks.

“The smell was horrendous,” recalls Ben. “His face and legs had been eaten by his dog, and the man had begun decomposing through the carpet. His body fat had gone into the concrete. There were swarms of bluebottles everywhere.

“This was one of the very first biohazard cleaning jobs I’d ever done, so obviously the expectations were considerable. And in those days, we didn’t have Google to refer to, so it was a question of using our own knowledge and initiative to ensure the job was done well.”

Building a business from scratch

In many ways, this strong sense of self-belief has been the undercurrent of Ben’s life journey.

He left school at the age of 16 with a handful of GCSEs and no inclination to pursue further education.

“I knew I wanted to carry on living here in west Wales but I also knew that the qualifications I had weren’t going to get me the job or the salary I wanted,” explains Ben.

And so he set up his own window cleaning business.

“I managed to make a success of it,” he explains. “By the time I was 17, I was earning more money than my schoolteachers, and when I was 18, I was able to buy my first house and car.”

That same year, Ben decided to diversify into different methods of cleaning, focusing on offices and schools. By the time he was 23, he had a workforce of 20 people.

His first job came courtesy of a client who worked with the Aberystwyth branch of Age Concern.

“She told me that a warden-assisted flat hadn’t been cleaned for ten years. The bath was full to the brim with human faeces, as was the toilet, and the place was crawling with flies. Both the flats on either side were empty because of the smell.

“We cleaned the property that same day for a fee of £2,000, and I knew that by deodorising it and doing everything possible to clean it, we’d created an opportunity for the other flats to be let out too.”

A business built on expertise

Under Ben’s directorship, Ultima has been split into three categories:

Ultima Cleaning, specialising in crime scene and biohazard cleaning;
Ultima Academy, which offers specialist biohazard training to organisations such as police and prison officers, British Aerospace, and immigration officers;
Ultima’s Environmental Network, facilitated by some 400 operatives throughout the UK.

The company has also worked closely with leading pharmaceutical companies to develop pioneering cleaning materials for severe cleanup operations, while a mental health specialist is always on hand to support any staff members affected by their work.

Ultima remains the sole British company that can offer a two-hour call-out, operating from its centre in Newport, Gwent.

Selling Ultima Cleaning

In 2022, Ben made the difficult decision to sell Ultima Cleaning.

“When COVID hit, I was going to bed at 3am and waking up at 6, when there’d be 20 jobs already in, waiting to be sanitised. We were absolutely everywhere, and it nearly exhausted me and the team.

“So I suppose it was this that made me take stock of where I am today.

“Over the years, it’s become obvious that people love hearing about the work we do as loads of people love crime, and the most popular question I get asked has to be ‘What’s the worst thing you’ve ever had to clean up?’

“But people are also interested in my own personal journey.

“And this is why I decided to write the book. OK, so I’m a much better cleaner than I am a writer, but I’ve always kept a diary of my jobs, and this has helped me to select between 30 and 40 of the most interesting ones for the book.

“At the end of the day, I’m a normal guy from Cardigan who’s worked hard, who’s had a firm belief in everything I’ve done, and who’s succeeded.

“But the business has made me appreciate my life, my family, the wonderful people around me, and my home near Cardigan.

“Ultima has taught me a great deal about life, but perhaps the greatest thing is to forget the word ‘no’. If I’d said no to so many of those jobs over the years, there’s no way I’d be where I am today.”

The Life of a Crime Scene Cleaner is available from Amazon on Kindle (£7.99) and paperback (£15.99).

Community

Pembrokeshire Lottery makes Superdraw winner’s Christmas extra special

Published

1 day ago

December 3, 2025

Tom Sinclair

ONE lucky Pembrokeshire Lottery player has scooped a festive windfall after winning the £10,000 Christmas Superdraw held on Wednesday 3 December.

The winner, Mr Damon McGarvie, formerly of Milford Haven and now living in Llangwm, was selected with lucky number 41475. He plays through a salary-deduction scheme run by his employer, Pembrokeshire County Council.

Mr McGarvie’s name was announced live on Radio Pembrokeshire, after which the Pembrokeshire Lottery team made contact and presented him with his cheque later that day.

Speaking after the win, Mr McGarvie said he and his wife will be jetting off on a once-in-a-lifetime holiday over the festive period, thanks to the surprise Christmas windfall.

Pembrokeshire Lottery Manager Abigail Owens said:
“I am so pleased for Mr McGarvie. He has contributed to the Pembrokeshire Lottery for many years, and it is only by the continued support of our players that we are able to assist so many local businesses with interest-free funding from the loan fund.”

The regular weekly £2,000 draws continue in the run-up to the January Superdraw, which will offer a £4,000 prize.

To sign up or order Pembrokeshire Lottery gift subscriptions for Christmas, call 01646 690800.

Photo caption: Damon McGarvie with his winner’s cheque.

Community

Care home fees in Wales remain among the lowest – but families still face crippling bills

Published

1 day ago

December 3, 2025

Tom Sinclair

WALES continues to offer some of the most affordable care home places in the UK, with residents paying hundreds of pounds less each week than in London or Scotland, new figures reveal.

The average weekly cost of a residential care home place in Wales stands at £1,156 – £392 cheaper than in London (£1,548) and £142 below the UK average of £1,298, according to data published by the country’s largest care home reviews website, carehome.co.uk.

Even when nursing care or specialist dementia support is required, Wales remains significantly cheaper than most of the UK. A week in a Welsh nursing home with dementia care costs £1,440 on average – £327 less than in London and £124 below the national figure.

The figures, based on self-funder fees collected on 9 September 2025, underline a stark north-south divide that has persisted for years.

London is by far the most expensive region, with basic residential care now averaging £1,548 a week. Scotland, where care workers benefit from a higher minimum wage settlement, comes a close second at £1,539. In contrast, the North East of England remains the cheapest area at just £1,112 a week for residential care – almost £200 below the UK average.

Sue Learner, editor of carehome.co.uk, said the regional variations were only part of the story.

“Wales is the third most affordable region for most types of care, which will come as a relief to many families here,” she said. “But even at £1,156 a week, the bills add up to almost £60,000 a year. For the 49 per cent of residents who pay for their own care, these costs are devastating.”

The financial pressure is compounded by differing rules on state help across the UK. In Wales, anyone with assets below £50,000 qualifies for local authority support – more than double England’s £23,250 threshold and well above Scotland’s £35,000 limit.

Ms Learner warned that rising staff wages and looming increases in employer National Insurance contributions would push fees higher everywhere.

“Local councils are already stretched to breaking point,” she said. “Without genuine reform of the social care system – something governments have been promising for decades – more and more families will have no choice but to sell the family home to fund care.”

The website, which carries 390,000 independently verified reviews, is urging people to plan early and seek expert advice. Its free Care Helpline (01488 501 499) is available to anyone looking for a home that offers both quality and value for money.

As the population ages and demand grows, campaigners say the latest figures are another reminder that the postcode lottery in care costs shows no sign of disappearing.

UK care home fees at a glance (average weekly self-funder rates)

London: £1,548
Scotland: £1,539
South East England: £1,446
Wales: £1,156
North East England: £1,112 (cheapest)
UK average: £1,298

Source: carehome.co.uk, 9 September 2025

Community

Folly Farm marks second birth of critically endangered rhino

Published

1 day ago

December 3, 2025

Luke Sinclair

FOLLY FARM is celebrating the birth of another critically endangered eastern black rhino calf – and it’s a boy!

This is the second rhino calf to be born at the family-run zoo, and the second in Wales as part of a managed breeding programme through its membership with EAZA (the European Association of Zoos and Aquaria).

After a 15-month long pregnancy, mum Dakima gave birth to a healthy male calf on Thursday 27 November. With only an estimated 39 eastern black rhinos born in the UK in the past 25 years, it’s a significant achievement for the captive European Endangered Breeding Programme (EEP) for black rhinos.

Eastern black rhinos are classed as critically endangered due to poaching and loss of habitat. There is thought to be an estimated 1471 Eastern black rhino left in the wild and around 109 in zoos across Europe, including Folly Farm’s newest addition.

The calf made its appearance at 6.34am and within a couple of hours was standing up, following mum around the enclosure and had started suckling.

12-year-old eastern black rhino Dakima arrived at Folly Farm in May 2017 as part of a European breeding programme and met her mate, 14 year-old male Nkosi.

Mating rhinos can be unpredictable, but their relationship blossomed and Dakima gave birth to her first calf at the start of 2020. Male calf Glyndŵr was Dakima’s first born and the first rhino calf to have been born in Wales. Glyndŵr was named after Folly Farm’s Founding Director, the late Glyndŵr Williams, and has since moved onto another animal collection to continue the breeding programme for the species.

Eastern black rhinos are solitary animals and therefore usually reside in their own paddocks. But when the time was right, Dakima and Nkosi were reintroduced again for some carefully planned ‘date nights’ – and keepers predicted she fell pregnant sometime in August 2024. After having Dakima’s stool sample analysed at a specialist lab in Chester Zoo, who run the breeding programme for Eastern black rhino, it was confirmed that baby number two was on the way, with a due date of mid-November 2025.

Conservation Officer, Jack Gradidge, said: “It’s always heart-warming to welcome new arrivals as part of the European Breeding Programme through our membership with EAZA (The European Association of Zoos and Aquaria) – but it’s even more special when it’s such a significant animal and one who’s wild cousins are under threat.

“Dakima was a great mum with Glyn so it’s wonderful to see these instincts are still just as strong the second time around. She’s being very protective of her new baby, showing they have a strong bond already.

“This is such a monumental event for all the staff here and the zoo team have worked incredibly hard to create an environment where the rhinos felt comfortable enough to mate.

“Not only is this calf helping to increase numbers of a critically endangered species, he’s also the second rhino ever to be born in Wales – with his brother being the first!”

Along with other zoos across Europe, Folly Farm is part of a breeding programme to help increase the numbers of Eastern black rhino in captivity and, ultimately, the wild. They support a number of conservation projects alongside various animal charities – including their new partnership with ‘Helping Rhinos’, a UK based organisation who, amongst various other conservation initiatives, support a rhino orphanage in South Africa, caring for young calves who have become victims of the poaching crisis.

Simon Jones, the CEO of Helping Rhinos was delighted with the zoo’s happy news; “We are absolutely delighted to welcome news of this beautiful eastern black rhino calf at Folly Farm.

We are grateful for their support of Helping Rhinos’ efforts including the care of young calves orphaned by poaching.”

Most animals give birth at night under the cover of darkness – and Dakima gave birth early in the morning, just before the keepers arrived to start their day.

Jack explains: “Our rhino keeper opened up the rhino house and the first thing he saw was the security camera footage where a tiny newborn rhino was seen happily padding about the enclosure. After quietly taking a sneaky peak at the beautiful new calf to confirm what he had seen – he let the team know the happy news that baby had arrived!

“We then left Dakima alone with her new bundle of joy, giving them both some space to bond – but continued to monitor them on the cameras and did regular spot checks to ensure baby was starting to feed.

“For us, the next steps are just to keep an eye on Dakima and make sure the calf stays healthy and gets everything he needs from mum. Our goal is always to let nature take its course and interfere as little as possible.

“Nkosi will be a bit of an absent father, but that’s perfectly normal as male rhinos don’t have anything to do with their offspring in the wild. It’s unlikely we’ll introduce him to the calf for some time.

“In the wild, rhino calves can stay with their mums for up to four years, after that there’s a possibility this new addition could one day be released into the wild to help boost population numbers – or move to another zoo to continue the breeding programme in Europe just like his brother.

“It’s exciting to be playing our part in helping to safeguard these amazing animals for future generations.”

Folly Farm’s rhino keepers will monitor mum and baby closely over the coming weeks and they will be back out in the enclosure in due course.

Visitors shouldn’t expect to see the calf for a while but Folly Farm will be posting updates on their social media channels.

Folly Farm’s Kifaru Reserve welcomed rhinos to the park ten years ago almost to the day! It is a £500,000 purpose-built exhibit which tells the story of the role of modern zoos in conservation and highlights Folly Farm’s hands-on commitment to conservation through the projects it supports in the wild and closer to home.

For further information please visit https://www.folly-farm.co.uk/.