Community

The life of a crime scene cleaner: Ben Giles shares his harrowing experiences

Published

1 year ago

February 17, 2025

SOME of the images that Ben Giles has confronted over the past three decades have been stomach-churning.

He’s seen the brutality of murders, corpses left to rot for weeks on end, young children who have been mauled to death by dogs, victims of fatal car crashes, and an ever-increasing number of tragic suicides.

As he tackled each new scene as founder and director of Ultima Cleaning, Ben’s sole focus was on ensuring that the job was executed professionally. But it was only when he began working on his recently published book The Life of a Crime Scene Cleaner, that the true extent of those harrowing experiences began to hit home.

“Arriving at a crime scene, my main drive was to get the job done properly, but this meant not really thinking about what had happened,” Ben told The Pembrokeshire Herald.

“It was only when I began working on the book and started going over some of the scenes I’d confronted that I began to realise what some of those families had gone through.

“Yes, some of the things I’ve seen have been horrific.”

One image that will never leave Ben is that of a middle-aged woman who had been bludgeoned to death by her husband at their home in Birmingham.

“It made me realise that people sometimes die in ways that we don’t think possible,” he said. “I’d recently got married, and I just couldn’t accept how anything like this could happen between a husband and his wife.”

The woman had survived for three days on the kitchen floor but sadly died as she was being taken to hospital by ambulance. The entire room in which she’d been murdered was covered by a fine mist of blood, and bloody handprints and fingerprints were all over the kitchen units. The drawers had blood inside them and their runners, while the washing machine had so much blood on it that it had seeped into the door and into the seal.

“In a few hours, we’d completely cleaned the room and were travelling back home to our own wives and families. But the emotion that we were all feeling as a team will never leave me.”

Dealing with the unimaginable

On another occasion, Ben and his team were asked to attend a property in Penrhiwllan, near Newcastle Emlyn, where a man had lain dead for eight weeks.

“The smell was horrendous,” recalls Ben. “His face and legs had been eaten by his dog, and the man had begun decomposing through the carpet. His body fat had gone into the concrete. There were swarms of bluebottles everywhere.

“This was one of the very first biohazard cleaning jobs I’d ever done, so obviously the expectations were considerable. And in those days, we didn’t have Google to refer to, so it was a question of using our own knowledge and initiative to ensure the job was done well.”

Building a business from scratch

In many ways, this strong sense of self-belief has been the undercurrent of Ben’s life journey.

He left school at the age of 16 with a handful of GCSEs and no inclination to pursue further education.

“I knew I wanted to carry on living here in west Wales but I also knew that the qualifications I had weren’t going to get me the job or the salary I wanted,” explains Ben.

And so he set up his own window cleaning business.

“I managed to make a success of it,” he explains. “By the time I was 17, I was earning more money than my schoolteachers, and when I was 18, I was able to buy my first house and car.”

That same year, Ben decided to diversify into different methods of cleaning, focusing on offices and schools. By the time he was 23, he had a workforce of 20 people.

His first job came courtesy of a client who worked with the Aberystwyth branch of Age Concern.

“She told me that a warden-assisted flat hadn’t been cleaned for ten years. The bath was full to the brim with human faeces, as was the toilet, and the place was crawling with flies. Both the flats on either side were empty because of the smell.

“We cleaned the property that same day for a fee of £2,000, and I knew that by deodorising it and doing everything possible to clean it, we’d created an opportunity for the other flats to be let out too.”

A business built on expertise

Under Ben’s directorship, Ultima has been split into three categories:

Ultima Cleaning, specialising in crime scene and biohazard cleaning;
Ultima Academy, which offers specialist biohazard training to organisations such as police and prison officers, British Aerospace, and immigration officers;
Ultima’s Environmental Network, facilitated by some 400 operatives throughout the UK.

The company has also worked closely with leading pharmaceutical companies to develop pioneering cleaning materials for severe cleanup operations, while a mental health specialist is always on hand to support any staff members affected by their work.

Ultima remains the sole British company that can offer a two-hour call-out, operating from its centre in Newport, Gwent.

Selling Ultima Cleaning

In 2022, Ben made the difficult decision to sell Ultima Cleaning.

“When COVID hit, I was going to bed at 3am and waking up at 6, when there’d be 20 jobs already in, waiting to be sanitised. We were absolutely everywhere, and it nearly exhausted me and the team.

“So I suppose it was this that made me take stock of where I am today.

“Over the years, it’s become obvious that people love hearing about the work we do as loads of people love crime, and the most popular question I get asked has to be ‘What’s the worst thing you’ve ever had to clean up?’

“But people are also interested in my own personal journey.

“And this is why I decided to write the book. OK, so I’m a much better cleaner than I am a writer, but I’ve always kept a diary of my jobs, and this has helped me to select between 30 and 40 of the most interesting ones for the book.

“At the end of the day, I’m a normal guy from Cardigan who’s worked hard, who’s had a firm belief in everything I’ve done, and who’s succeeded.

“But the business has made me appreciate my life, my family, the wonderful people around me, and my home near Cardigan.

“Ultima has taught me a great deal about life, but perhaps the greatest thing is to forget the word ‘no’. If I’d said no to so many of those jobs over the years, there’s no way I’d be where I am today.”

The Life of a Crime Scene Cleaner is available from Amazon on Kindle (£7.99) and paperback (£15.99).

Community

Kurtz welcomes £4.3m National Lottery boost for local communities

Published

15 hours ago

March 19, 2026

Tom Sinclair

SAMUEL Kurtz MS has welcomed more than £4.3 million in National Lottery funding awarded to community projects across Carmarthen West and South Pembrokeshire since 2021.

Figures released by The National Lottery Community Fund show that £4,318,484 has been distributed through 122 grants in the constituency since the 2021/22 financial year, the same year Mr Kurtz was elected.

The funding has supported a wide range of grassroots charities, voluntary organisations and community groups through programmes including National Lottery Awards for All, offering grants of up to £20,000, and People and Places, which provides larger awards of up to £500,000.

Projects backed locally include mental health support for young people, environmental and sustainability initiatives, community workshops, outdoor wellbeing activities, support for vulnerable adults, and programmes aimed at building skills and confidence.

Among the organisations to benefit is Pembrokeshire Coast National Park Authority, which received £343,584 for its Routes to Discovery project, helping improve mental and physical wellbeing through accessible outdoor activities.

St Davids Diocesan Council for Social Responsibility was awarded £398,078 to deliver its Plant Dewi: Strengthening our Communities initiative, supporting families and local groups.

Other recipients include The VC Gallery, Redberth Croft CIC, The Tenby Project CIC and Neptune’s Army of Rubbish Cleaners, with funding supporting projects ranging from food initiatives and nature-based wellbeing to volunteering and environmental action.

Mr Kurtz said: “Community groups and charities across Carmarthen West and South Pembrokeshire do incredible work supporting people and strengthening local communities.

“It is fantastic to see more than £4.3 million of National Lottery funding invested in projects that are improving wellbeing, tackling isolation and creating opportunities for people of all ages during my time in office.

“The voluntary sector plays a vital role in our area, and this funding is helping organisations deliver projects that bring people together and make a real difference to people’s lives.”

The National Lottery Community Fund is the largest funder of community activity in Wales, supporting initiatives that bring communities together, promote environmental sustainability, help children and young people thrive, and improve health and wellbeing.

Organisations across Wales can apply for funding through the Awards for All and People and Places programmes to support projects that matter most to their communities.

Further information is available on The National Lottery Community Fund website.

Community

Former Neyland police officer Louis Knight dies aged 83

Published

16 hours ago

March 19, 2026

Tom Sinclair

Tributes pour in for former Neyland officer remembered as a “true gentleman” and “local legend”

A FORMER Neyland police officer remembered as a “true gentleman” and “local legend” has died at the age of 83, prompting an outpouring of tributes from across Pembrokeshire.

Louis Knight, of Neyland Hill, Neyland, passed away peacefully at Withybush Hospital, Haverfordwest on Thursday (Mar 5).

Mr Knight, who served as a police officer in the area for many years, was a familiar and respected figure in Neyland and beyond. In the hours following the announcement of his death, hundreds of messages flooded social media, painting a picture of a man whose impact stretched far beyond his time in uniform.

Many described him simply as “one of the best,” while others called him “a proper local legend” and “a tremendous police officer.”

One resident wrote: “A face and name I will never forget from my youth.”

Another said: “He was a tremendous police officer… a kick up the backside and a word was enough. It stayed with you.”

Others remembered his warmth and humour away from policing.

“He always had a story to tell on the way home in the taxi,” one tribute read, while another added: “Every time you asked him how he was, the answer was always ‘bloody marvellous.’”

Many spoke of his kindness and the time he gave to people.

“Louis was one of the most kindest gentlemen around. Always made time to chat,” one message said.

Another added: “Neyland won’t be the same again.”

While some reflected fondly on a different era of policing, what came through most strongly was the respect Mr Knight earned within his community — something repeatedly highlighted in tributes from those who knew him as children, neighbours, and later as adults.

Mr Knight was the beloved husband of the late Angela, devoted father of Andrew and Alison, and adored father-in-law of Frank. He was also a loving grandfather to Michelle and Laura, and a cherished brother of Jennifer, Charles and Richard.

His family said he was loved dearly and will be greatly missed by all who knew him.

The funeral service will take place on Wednesday (Apr 1) at 11:30am at Parc Gwyn Crematorium, Narberth.

Family flowers only. Donations in memory of Louis, if desired, are for Ward 8 at Withybush Hospital and may be sent directly to the ward at SA61 2PZ.

All enquiries to Tom Newing & Sons Ltd, Funeral Directors, Dartmouth Street, Milford Haven (01646 693180).

Photo caption:

PC Louis Knight pictured during a Royal Visit, engaging with local children — a familiar sight in Neyland for many years (Pic: Supplied).

Community

Banking hub plans gather pace in Pembroke Dock

Published

19 hours ago

March 19, 2026

Tom Sinclair

PLANS to deliver a new Banking Hub in Pembroke Dock are moving forward, following a key meeting between local representatives and Cash Access UK.

Samuel Kurtz MS met with Cash Access UK Regional Manager Debbie Crow on Wednesday (Mar 19), alongside community representatives, to discuss the next steps after confirmation last week that the campaign for a hub had been successful.

The new facility is expected to be up and running within 12 weeks, providing vital access to banking services for residents, businesses and community groups across Pembroke Dock and the wider South Pembrokeshire area.

***Samuel Kurtz*** MS: **“Access to cash and face-to-face banking services remains vital for many residents, charities and local businesses across the area”**

Banking Hubs offer a shared space where customers can carry out everyday transactions such as cash withdrawals and deposits, as well as access face-to-face support from individual banks on designated days.

The development follows the closure of the last bank branch in Pembroke Dock, which had raised concerns about access to essential financial services in the area. Samuel Kurtz has been working with LINK, local businesses and community groups to secure the new hub.

Discussions at the meeting focused on identifying a suitable location and ensuring the service meets the needs of those who continue to rely heavily on cash.

Following strong public interest in the project, Mr Kurtz has confirmed he will hold a series of drop-in sessions in Pembroke and Pembroke Dock to update residents and answer questions.

Samuel Kurtz MS said: “Last week’s news that the campaign for a Banking Hub in Pembroke Dock had been successful was incredibly welcome for our community.

“Access to cash and face-to-face banking services remains vital for many residents, charities and local businesses across the area. I have already been inundated with questions from people wanting to know what happens next.

“That’s why I will be holding drop-in sessions in both Pembroke and Pembroke Dock so residents and businesses can come along, ask questions and hear the latest updates.

“I was pleased to meet with Cash Access UK’s Regional Manager to discuss the next steps, and I will continue working closely with local stakeholders to help ensure the hub is delivered as quickly as possible.”

Further details about the drop-in sessions are expected to be announced shortly.