Health
NHS Wales workforce crisis: Audit Wales report highlights key challenges
A NEW report from Audit Wales has exposed critical workforce challenges in NHS Wales, citing gaps in workforce planning, recruitment and retention difficulties, and ongoing reliance on temporary staff. Despite some progress in reducing agency spending and sickness absence rates, the healthcare system remains under strain, with concerns over leadership, data collection, and long-term sustainability.
Workforce planning shortcomings

Audit Wales identifies significant flaws in workforce data collection, making it difficult for NHS Wales to effectively plan for future demands. The lack of accurate, up-to-date data hinders efforts to address shortages and distribute resources efficiently.
The report also raises concerns over unclear national oversight, leading to inconsistent workforce planning across different health boards. There is no single entity fully accountable for ensuring a sustainable workforce, contributing to fragmented decision-making.
Persistent recruitment and retention struggles
Despite recruitment initiatives, NHS Wales continues to face staffing shortages, particularly in specialist medical fields and general practice. Doctors and nurses leave the profession due to stress, burnout, and lack of career progression opportunities. The retention crisis is worsening existing pressures on remaining staff, who are forced to work longer hours under increasingly challenging conditions.
Reliance on temporary staff still a concern

While NHS Wales has reduced its reliance on agency workers, the expenditure on temporary staff remains substantial, putting pressure on budgets. Health boards are still heavily dependent on locums and bank staff to fill gaps, leading to inconsistencies in patient care.
Audit Wales Report calls for “collective action”

Audit Wales has published a report today detailing the workforce challenges at the heart of the Welsh NHS, calling for “collective action”, highlighting a reliance on “expensive” agency staff to “plug gaps in the workforce”.
Auditor General for Wales, Adrian Crompton, stated that “the NHS in Wales continues to face significant workforce challenges” and that service demand “is expected to grow further”.
The report highlights over 5,600 vacancies in NHS Wales, with over 10% of medical and dental posts currently unfilled. While agency staff expenditure has decreased, it still cost the NHS £262 million in 2023-24. The growing workforce is welcome but comes at a financial cost, with NHS staffing costs rising by 62% since 2017-18, reaching £5.23 billion in 2023-24. The report raises concerns over whether continued workforce expansion is financially sustainable in the long term.
BMA Cymru Wales criticism
In response to the report, BMA Cymru Wales issued a statement on February 18, 2024, emphasizing that workforce gaps have been highlighted for over a decade, yet progress remains slow.
Dr Iona Collins, chair of the BMA’s Welsh Council, said: “Despite highlighting the need for an all-Wales workforce strategy, we have yet to see the necessary improvements in data collection to inform an appropriate long-term plan.”
The BMA argues that staff shortages contribute to delays in surgery and lengthening waiting lists, causing avoidable harm to patients. They also point out that Wales has fewer doctors per head of population compared to the rest of the UK, exacerbating service pressures.
Welsh Conservatives criticise Labour Government

Welsh Conservative James Evans MS has criticised the Welsh Labour Government for failing to bring forward a substantial workforce plan to meet the needs of the Welsh NHS and the public.
Commenting, Welsh Conservative Shadow Cabinet Secretary for Health and Social Care, James Evans MS, said: “The Welsh Labour Government have comprehensively failed to bring forward the substantial workforce plan that the Welsh NHS needs to serve the public.”
“Without proper planning, we remain stuck in a perpetual cycle of less money being available to repair the foundations of the NHS, because disproportionate funding is going towards costly agency staff.”
“Welsh Conservatives will bring forward the recruitment and retention plan needed to fix the Welsh NHS, because Wales deserves better than this Welsh Labour Government.”
Impact on patient care
The consequences of the workforce crisis are already affecting patient care, with reports of longer waiting times, postponed surgeries, and staff shortages in key areas. The current workforce struggles are leading to avoidable harm for patients, as well as knock-on effects on their families and employers.
Calls for immediate action
The Audit Wales report calls for a comprehensive, long-term workforce strategy to address these challenges. Recommendations include:
- Better workforce data collection and planning
- Stronger leadership and accountability at a national level
- More investment in training and retention strategies
- Reducing dependency on agency staff through improved workforce stability
- Developing a clear long-term educational and funding plan to ensure NHS Wales can retain the staff it trains
- Creating a sustainable workforce model for social care to better integrate services
The report highlights the lack of clarity over system leadership arrangements, making workforce planning even more challenging. Health Education and Improvement Wales (HEIW) plays a key role, but its relationship with other NHS workforce organisations needs to be clarified. Workforce planning is also hindered by gaps in data and uncertainty about the future of health and care services.
With mounting pressures on NHS Wales, swift action is essential to prevent further deterioration in services. The Welsh Government is now under pressure to respond decisively to these findings and implement sustainable solutions to support the NHS workforce in the long term.
Health
Welsh Ambulance Service urges public to ‘choose wisely’ as pressures continue
THE WELSH AMBULANCE SERVICE has issued a fresh appeal to the public following the declaration of a critical incident on Friday (June 26), as exceptionally high demand continues to place pressure on crews across Wales.
In a social media post published today (Saturday, June 27), the Trust warned that hot weather is contributing to a rise in ambulance call-outs, including incidents involving heat-related illness, falls, breathing difficulties and existing medical conditions worsened by the heat.
The message comes less than 24 hours after the service declared a critical incident amid unprecedented demand, with ambulance resources stretched across Wales.
The Trust is urging people to call 999 only for serious or life-threatening emergencies, contact NHS 111 Wales for urgent health advice, and use local pharmacies for minor illnesses and ailments.
It said choosing the right service can help ambulance crews reach the sickest patients more quickly while pressures remain high.
Health
Nursing leaders demand urgent action to end corridor care in Welsh hospitals
RCN Wales joins doctors, patient groups and charities in call for national reporting before summer recess
NURSING leaders, doctors, patient groups and charities have called on the Welsh Government to take urgent action to end corridor care in Welsh hospitals.
A joint letter signed by Age Cymru, BMA Cymru Wales, Carers Wales, Llais, Marie Curie Cymru, Royal College of Nursing Wales, Royal College of Emergency Medicine Wales, Royal College of Pharmacy and Royal College of Physicians sets out a series of steps ministers are being urged to take immediately.
The organisations want the Welsh Government to publish a formal definition of corridor care, introduce national reporting, monitor the issue as a patient safety indicator, and require health boards to produce local plans focused on the most vulnerable patients.
They have also called for a coordinated approach across health and social care, warning that the problem cannot be tackled properly unless it is measured consistently across Wales.
The groups want a public commitment from the Welsh Government before the Senedd’s final sitting day before the summer recess on July 17.
‘Unsafe and unacceptable’
Corridor care refers to patients being assessed, treated or cared for in inappropriate areas such as corridors, waiting rooms, ambulance bays or other spaces not designed for clinical care.
Health bodies have repeatedly warned that the practice can put patients at risk, reduce privacy and dignity, and leave staff unable to provide the level of care they know patients need.
RCN Wales Executive Director Nicola Williams said corridor care was still happening every day across most hospitals in Wales.
She said: “Earlier this month, we welcomed the Cabinet Minister for Health and Care’s determination to address corridor care following England’s first publication of corridor care statistics.
“I have also been encouraged by the verbal commitments I have received from Welsh Government officials that echo our priorities of a clear, consistent definition of corridor care across Wales, and the development of a data set for use across NHS Wales for public reporting.
“Corridor care continues to happen every day across most hospitals in Wales, putting patients’ wellbeing and lives at risk and affecting the morale of nursing staff who cannot give the care that patients deserve.
“We must be able to quantify this problem if we are to eliminate it.”
Ms Williams added that the RCN must be involved in efforts to eradicate corridor care because nurses are “at the forefront of this crisis and a vital part of the solution.”
Wales behind England
The call comes after NHS England began publishing national corridor care data, giving a clearer picture of how often patients are being treated in inappropriate settings.
In Wales, there is still no formal national definition of corridor care and no routine public reporting.
RCN Wales has argued that without consistent data by health board, it is impossible to know the true scale of the problem, identify trends or hold the system properly accountable.
The issue has been raised repeatedly by nursing and medical bodies in recent months. In January, RCN Wales published a briefing calling for care delivered to a patient in a chair for more than 24 hours to be treated as a “never event.”
The RCN and BMA Cymru Wales have also called for reductions in hospital beds to be paused, for capacity to be reviewed nationally, and for greater investment in community and social care so patients who are medically fit to leave hospital can be discharged safely.
Healthcare Inspectorate Wales has also warned that corridor care should not become normalised, saying care in non-clinical spaces can compromise patient safety, dignity and the quality of care.
West Wales concerns
The issue is particularly relevant in west Wales, where hospital capacity, ambulance handover delays and the future of local services remain politically sensitive.
Hywel Dda University Health Board has faced repeated criticism over pressures at Withybush, Glangwili, Bronglais and Prince Philip hospitals, with patients in rural areas often facing long journeys for emergency treatment.
The call from nursing and medical bodies comes days after the Senedd backed a motion calling on the Welsh Government to rule out hospital closures and service downgrades during the current Senedd term, with patient safety prioritised.
That debate was dominated by concerns over Withybush Hospital, where changes to emergency general surgery mean some patients who need emergency operations will be transferred to Glangwili Hospital in Carmarthen.
Campaigners argue that distance is itself a patient safety issue in rural Wales, particularly when emergency departments and ambulance services are already under pressure.
Wider NHS pressure
Corridor care is widely seen as a symptom of wider problems across the NHS, including delayed discharges, lack of social care capacity, pressure on emergency departments, workforce shortages and too few available beds.
Doctors and nurses say patients can end up stuck in emergency departments because hospital wards are full, while patients on wards cannot leave because care packages or community support are not available.
The result is a system where pressure builds at the hospital front door, leading to long waits, ambulance queues and patients being cared for in unsuitable spaces.
The Welsh Government has previously said it recognises the seriousness of the issue and is committed to improving urgent and emergency care.
But professional bodies say recognition is no longer enough and that Wales now needs clear national data, local health board plans and public accountability.
The joint letter places fresh pressure on ministers to act before the Senedd breaks for summer.
For patients and staff, the message from Wales’ leading health organisations is blunt: corridor care cannot be ended until Wales properly defines it, measures it and treats it as a major patient safety issue.
Health
Senedd backs call to rule out hospital downgrades after heated NHS debate
Reform UK amendment passes as West Wales hospital fears remain central political issue
THE SENEDD has backed a call for the Welsh Government to rule out hospital closures and service downgrades during the current Senedd term, following a heated debate over the future of the NHS in Wales.
The motion was originally tabled by the Welsh Conservatives and called on ministers to rule out “any hospital closures and downgrading of hospital services for the duration of the Seventh Senedd.”
The original wording was defeated, but a revised version was later passed after Labour added wording that any decisions must prioritise patient safety.
The final motion agreed by MSs called on the Welsh Government to rule out hospital closures and downgrading of hospital services “with all decisions prioritising patient safety.”
Reform UK also played a significant role in the debate. James Evans MS moved an amendment, tabled in the name of Llŷr Powell, calling on the Welsh Government to set out how much it intends to spend tackling the NHS maintenance backlog to prevent reductions in service delivery.
The amendment was passed by 44 votes to 42 and became part of the final agreed motion, making it one of Reform’s first significant interventions on NHS policy since the Senedd election.
Withybush concerns
The debate comes amid continuing concern in Pembrokeshire over the future of services at Withybush Hospital.
Earlier this year, Hywel Dda University Health Board approved changes to emergency general surgery, meaning patients at Withybush who need emergency operations would be transferred to Glangwili Hospital in Carmarthen.
The health board has said Withybush will retain same-day emergency surgical care, but campaigners and local politicians have described the change as a serious downgrade.
During the Senedd debate, Preseli Pembrokeshire MS Paul Davies said the removal of emergency general surgery from Withybush was not a minor change, but a fundamental alteration to hospital services in west Wales.
He called on the Welsh Government to intervene and warned that communities in Pembrokeshire had already seen services centralised away from Withybush over many years.
Political row
The Welsh Conservatives accused Plaid Cymru ministers of failing to give patients certainty over the future of local hospitals.
Natasha Asghar MS, Welsh Conservative Shadow Cabinet Secretary for Health and Social Care, said: “It’s deeply worrying that Plaid Cymru failed to support our commitment to no hospital closures and no downgrading of services during this Senedd term.
“Patients deserve certainty that vital services will remain open and close to home when they need them most.”
Plaid Cymru has rejected the Conservative attack, arguing that NHS service decisions must be clinically led and based on patient safety.
Plaid MS Anna Nicholl also told the Senedd that protecting services at hospitals including Withybush and Bronglais was a priority.
The Conservative claim that Plaid has “given the green light” to hospital closures is a political interpretation of the vote rather than a decision to close any specific hospital.
Following the debate, Mr Davies said, “Communities across west Wales are deeply concerned about the future of their local hospital services and they want the Welsh Government to intervene and stop the local Health Board from centralising their services further afield – especially when the party of government campaigned against the Health Board’s proposals during the Senedd elections.
“Patients living in Pembrokeshire and Ceredigion deserve safe, accessible healthcare closer to their homes – they should not have to travel further afield for vital services.”
“We know that previous Welsh governments stood back and did nothing, and I hope this new Welsh Government doesn’t choose to go down the same route. We need urgent intervention from the Welsh Government to safeguard services and ensure they stay put at Withybush and Bronglais hospitals.”
What the debate does show is a clear divide over how far Welsh ministers should go in ruling out future service changes.

West Wales battleground
The issue is especially sensitive in west Wales, where the future of hospital services was one of the defining issues of the Senedd election campaign.
Concerns over Withybush, Bronglais and the distance rural patients must travel for emergency care helped shape the political mood in Ceredigion Penfro, where former First Minister Eluned Morgan lost her seat before resigning as Welsh Labour leader.
For communities in Pembrokeshire, the issue is not abstract. Withybush Hospital has been the subject of repeated campaigns over maternity, paediatrics, emergency surgery and other services, with many residents fearing that gradual centralisation is making healthcare less accessible in one of Wales’ most rural counties.
The Welsh Government and Hywel Dda have consistently argued that services must be safe, sustainable and clinically viable.
But campaigners say that in rural areas, distance itself is a safety issue, particularly when patients face long journeys to Carmarthen or beyond in an emergency.
The final Senedd vote means MSs have now formally backed a call to rule out hospital closures and downgrades, but with an important patient safety caveat.
For Withybush, the practical question remains whether that political vote will have any impact on decisions already made by Hywel Dda, or on future plans for hospital services in west Wales.
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