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Children left disappointed over ‘shambolic’ Christmas event

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The 'Frozen party' before the event opened

The ‘Frozen party’ before the event opened

HUNDREDS of angry Pembrokeshire parents have taken to social media tonight (Dec 9) to complain about a ‘Disney’ Christmas event which left their children ‘bored, confused and in tears’. Nearly 500 comments from irate customers had amassed on the Facebook page ‘Pembrokeshire-Bay’ within hours of the event taking place.

The event, held at the Begelly Arms, was the first of four advertised by Milford Haven’s Pembrokeshire Mascots – which is run by the same couple who run the Milford Perk American style diner.

The event, which was advertised as a ‘Frozen Christmas Extravaganza’ using a flyer showing characters from the hit Disney cartoon Frozen. The hand-out boasted a ‘Frozen themed disco, party games, professional photographer, face painting, glitter tattoos, balloon modelling, buffet and fabulous Frozen candy cart with a treat for every child’. As a finale the firm promised that kids would be able to ‘see Santa on his sleigh with a free gift for all’.

At £10 a ticket the opening night promised to be full of festive fun but things quickly began to unravel.

Frozen party: Parents are questioning if Disney authorised the 'shambolic' event

Frozen party: Parents are questioning if Disney authorised the ‘shambolic’ event

Concerns have also been raised by parents complaining that their children were put ‘at risk’ by overcrowding. Questions are being asked how 140 tickets were sold for a function room which can hold only 100 people.

One mother told The Herald: “Firstly the queues were awful, we waited for over an hour to get in. Once we were inside there was clearly nothing there. We expected a winter wonderland but there were no decorations, no tinsel, nothing. I had not prepared tea for my daughter because there was a buffet advertised, but all that was offered was a 20p pack of crisps and a mini-chocolate bar. The advertised present from Santa was just a 5p lolly.”

Disappointed customer, Jade Bevis, said on Facebook: “Absolutely shocking! It was a complete shambles.”

Georgia Lewis added to the long list of furious customers, saying: “Such a disappointment kids were so excited but u couldn’t move in there or breathe. I asked where the party and the fun was, it was terrible, queues everywhere! Queue to get in for an hour in the rain, and then queue for face painting, so no room for dancing or games.”

She added: “No buffet, no presents, no dancing space, and no bouncy castle – just two very upset girls! Cannot believe it – and all before Christmas too – they should be ashamed of themselves”

The Begelly Arms Hotel denied any wrongdoing saying: “Would like to apologise to everyone that has had to wait to enter the Frozen party in our function suite, but would like to make people aware the party has been organized by Pembrokeshire Mascots not us.”

Gutted at the way the event turned out: Pub manager Peter Adams

Gutted at the way the event turned out: Pub manager Peter Adams

Peter Adams, the manager of the Begelly Arms said: “I am gutted by the way the Frozen party was conducted tonight, I have to stress though that we at Begelly Arms, were not involved in the organisation of the event. The organisers were told when they booked the room that we would allow a maximum of 100, but I was told yesterday that they had sold apparently 140 tickets. We had people waiting outside tonight in the rain, it seemed that it was more of a grotto type event than a party, where you had pictures taken and they were letting people in a few at a time.”

Mr Adams added:  “We rented the room out in good faith to the organisers, who assured us that the event was well organised. Clearly it was not, as apparently parents were not supposed to accompany their children. There were mistakes made, and at one time the room was really too full. The Begelly Arms would like to thank all the people who have contacted us with their support and not blaming us for the chaos during this evening.”

The management of the company behind the event – Pembrokeshire Mascots – posted on social media saying: “I understand there are posts on here regarding our Frozen Party this evening. It’s very easy to hear a one sided story. Yes there were queues for the venue which are inevitable wherever you go – we also can’t help the fact it was raining!! We moved the queues as quickly as possible but needed to give the children time with Santa and the mascots. There were indeed queues for both the balloons and face painting which again are inevitable. We have been advising that parents are welcome however when Nan, Granddad, aunties and uncles all come along then then this again can add to the queues and congestion. As for there being no characters or party games, lots of children are having a great time playing games”

The spokesman added: “For every person that has made their concerns known to us then of course we have taken them on board.”

Hardly a buffet: This is what kids got as part of £10 ticket - Pic Bryn Hughes

Hardly a buffet: This is what kids got as part of £10 ticket – Pic Bryn Hughes

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12 Comments

12 Comments

  1. Leighton Harries

    December 10, 2014 at 8:33 am

    Attended the Frozen cockup last night, what an utter shambles. My daughter, along with ALL other children were completly let down by Pembrokeshire Mascots. I asked one of the staff from Pembrokeshire mascots whether they would class a packet of chrisps and a bar of chocolate a BUFFET, there was no drink in my daughters bag may in add, the staff members answer was NOT REALLY NO!!. I know that Begelly arms staff tried there best to get the children in out of the rain, they diverted the queue into the restaurant area and also onto the stairway to try and get as many Children in out of the rain. There is no excuse for the queue because everyone could have been brought into the main room and then had pictures etc taken. I really do suggest that Pembrokeshire Mascots let a proffesional company carry out the party next time. I GUESS ALL THE CHILDREN WHO ATTENDED WILL HAVE TO WAIT UNTIL CHRISTMAS DAY TO RECIEVE THIER PROMISED GIFT FROM SANTA.

  2. Ian

    December 10, 2014 at 10:14 am

    feel sorry for the kids, also feel sorry for the Begelly Arms – they rented a room out to a business that was overwhelmed by the number of ppl there – The pub did their best to mitigate a dreadful c*** up

  3. Meryl Ball

    December 10, 2014 at 11:04 am

    I have posted my comments about last nights debacle! But this comment is regarding the Begelly Arms, and Managers comment, While I realise he was not the organiser of the event, he does have the ultimate responsibility for functions of all types, and therefore must surely accept responsibility for his ‘pubs’ capacity numbers, It most certainly is his place to make sure people are safe within him premises!!Mr.Peter Adams, I wonder what your brewery or owners would have to say about this situation, this whole evening has two very important issues. I hope lessons can be learned from this and thank fully nothing happened to put our families at further risk.

  4. Leighton Harries

    December 10, 2014 at 12:33 pm

    I disagree with you Meryl Ball, Peter Adams and staff at begelly arms had no idea on how many people Pembrokeshire Mascots had over booked, they specifically stated that no more than 100 tickets could be sold, i feel this company came across as professional organisation within who begelly arms put there trust in. This number was simply overlooked by the money grabbing Pembrokeshire mascots. Begelly arms found themselves in a awkward position, they simply could not remove young children from the building who were expecting to see Santa and recieve a gift.

  5. Kat Cowley

    December 10, 2014 at 1:16 pm

    I agree Leighton, Pembrokeshire Mascots were the organisers and had control over the amount of tickets sold and managing the crowd. I don’t blame Peter or his family for the 45 minute wait, poor food and poor judgment. At least he showed sympathy for the kids and continually offered his help. I was told by the organiser it was the parents fault as some kids were accompanied by 3 adults, funny as most kids I saw were with one parent and I was one of them. I was also told to wait inside the busy function room until everyone in the qeue was in before I could complain, which felt incredibly unsafe with pushchairs squeezing in and filling up the dancefloor, so much for a disco! Time everyone to do a Lionel and start dancing on the ceiling or not ever purchase a ticket from Pembrokeshire Mascots event ever again.

  6. margaret bendelow

    December 10, 2014 at 3:09 pm

    perhaps the parents would have been better advised to bring the real meaning of Christmas to their children .. Christ would nothave confused and disappointed.

  7. Kate

    December 10, 2014 at 3:27 pm

    How long before the owners go bankrupt again.

  8. Sarah

    December 10, 2014 at 10:15 pm

    Bitten off more than they could chew !! Unfortunate for those who paid the money to see this mess!! But least they have cancelled the other events !!

  9. janet

    December 10, 2014 at 11:29 pm

    If begelly arms didn\’t know there were going to be at least 240 people there why did they post on their Facebook page the day before the party \”looking forward to seeing the 140 children with their parents.\” Of course they knew. They thought it would be good publicity and that maybe the parents would have a meal while they were there.

  10. tomos

    December 10, 2014 at 11:32 pm

    Meryl, you sound a little vindictive –

    You might like to tell your kids about Christ and forgiveness or are you one of those ppl who don’t believe that religion should get involved with Christmas

  11. suz

    December 16, 2014 at 7:18 pm

    All I can day is karma has hit them hard…the company is a total shambles at the perk that they ‘run’ also the mascot partys they put on for birthdays ect.. the wife an husband duo are arrogant stuck up an not very nice people at all.. they take people on at the perk let them work for a few weeks and then sack them myself and plenty others have experienced this upset.. and not even so much as a text to say “sorry we can no longer take you on as staff” ignorant, not very professional at all! I feel very sorry for all the disappointed children an adults who paid an was looking forward to there child enjoy this Christmas treat!! They should refund everyone and quit while they are ahead! Absolutely disgusting attitudes on the husband and wife, tut tut tut! Shocking…

  12. Rashad

    May 23, 2015 at 2:51 am

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    kind of fashion someone likes. Carrying cups won’t harm anyone and you will not should use spectacles
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Crime

Emergency bags rolled out to support domestic abuse victims across Dyfed-Powys

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Thirty packs provide immediate help for families fleeing dangerous situations

A NEW initiative aimed at supporting victims of domestic abuse has seen thirty emergency bags distributed for use across the Dyfed-Powys Police area.

The bags, which contain essential items including toiletries, non-perishable snacks and emergency supplies, are designed to offer immediate practical support to individuals and families forced to flee abusive situations, often with little or nothing.

The scheme forms part of the Police and Crime Commissioner’s wider commitment to improving outcomes for victims and is being delivered in partnership with Dyfed-Powys Police and Dal i Godi, the commissioned Independent Domestic Violence Adviser (IDVA) service.

Dal i Godi provides specialist support to victims at high risk of serious harm, including safety planning and advocacy through the criminal justice process.

Police and Crime Commissioner Dafydd Llywelyn said the initiative was already proving its value.

“This is an incredible initiative that I’m proud to support,” he said. “It provides meaningful help to those experiencing trauma and reflects our ongoing work to put victims first.

“Within just a few days of the bags being distributed to the Dal i Godi service, one was given to a victim fleeing a domestic abuse situation, along with a children’s pack to support their young family. That shows just how essential this support can be and how quickly it can make a difference.”

Detective Chief Inspector Llyr Williams, from the Dyfed-Powys Police Vulnerability Hub, said the emergency bags could provide a vital lifeline at critical moments.

“These emergency bags offer support at some of the most difficult moments in a person’s life,” he said.

“The contents provide immediate comfort, dignity and practical help for those leaving their homes in crisis. While simple, they represent an important first step towards safety and recovery.

“We are proud to be working with partners across the Dyfed-Powys area to ensure this support reaches people when they need it most.”

Anyone experiencing domestic abuse, or concerned about someone else, is encouraged to seek help. In an emergency, call 999.

Domestic abuse can also be reported online via Dyfed-Powys Police.

Support services available include Victim Support Dyfed-Powys, which offers free and confidential help to anyone affected by crime, whether or not it has been reported, and Dal i Godi, which provides specialist IDVA support for high-risk victims.

The Live Fear Free Helpline offers 24-hour support for those experiencing domestic abuse or sexual violence across Wales.

If you or someone you know is a victim of domestic abuse, please consider reporting it. If you are in danger or need support right away, please call 999.

You can report domestic abuse through the online crime reporting service here: Report domestic abuse | Dyfed-Powys Police.

Support is also available via the below support services:

Victim Support Dyfed-Powys

Free, independent support for anyone affected by crime in the Dyfed-Powys area, whether or not it has been reported to the police.

 0300 123 2996

 Victim Support Dyfed-Powys

Dal i Godi (IDVA Service)

Specialist support for victims of domestic abuse at high risk, offering safety planning, emotional support, and advocacy with agencies such as police and courts.

 01267 221194

 Dal i Godi

Live Fear Free Helpline

24/7 support for anyone experiencing domestic abuse or sexual violence.

 0808 80 10 800 |  Text 07860 077333

 [email protected]

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Welsh-language school praised for ‘happy, proud and friendly community’

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Estyn highlights strong leadership, positive attitudes and a clear curriculum vision at Ysgol Bro Preseli

A WELSH-medium all-age school in Crymych has been praised by inspectors for fostering a “happy, proud and friendly community,” according to a recent Estyn report.

Inspectors said pupils at Ysgol Bro Preseli show pride in their local area, thrive both academically and socially, and are well prepared for the next stages of their learning.

The school currently has 932 pupils on roll, including 118 in the sixth form, and has operated as an all-age school since 2022.

Estyn found that most pupils demonstrate extremely positive attitudes to learning, treat staff with respect, and listen carefully to the contributions of their peers.

The report also notes that, in almost all cases, teachers show strong subject knowledge. Inspectors highlighted the close and supportive relationships staff build with pupils, alongside the creation of a safe learning environment where pupils are not afraid to make mistakes.

It states: “As a result of a clear strategic direction and detailed planning, teachers provide beneficial practical activities that allow pupils to develop purposeful oracy, reading and writing skills in language sessions and across the other areas of learning and experience.”

Inspectors also praised the school’s clear curriculum vision, rooted in its motto Gwreiddiau a Gorwelion (Roots and Horizons).

“Leaders and teachers provide a coherent curriculum and learning experiences that bridge the primary and secondary sectors effectively,” the report said. “Staff plan stimulating activities and experiences for pupils to learn and deepen their understanding within the areas of learning and experience. This contributes positively to the sense of belonging that permeates the whole curriculum of Ysgol Bro Preseli.”

Headteacher Rhonwen Morris said the report was a reflection of the collective effort across the school community.

“As a successful all-age Welsh-medium school, we are delighted that the report recognises our commitment to excellence and the unique identity that makes Ysgol Bro Preseli so special,” she said.

“Since becoming an all-age school in 2022, our cohesive leadership team and governing body have focused on building a strong foundation based on our values of Welsh ethos, kindness, community and responsibility.

“The report highlights the excellent strategic work of staff at all levels, which is a testament to the shared dedication and vision that drives our school forward.

“It is gratifying that the report reflects what we continuously aim to achieve day in and day out. This achievement belongs to our entire community — staff, pupils, parents and governors — and together we will continue to build on this success and provide the very best education for every pupil.”

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Charity

Welsh opticians raise £1,600 for people experiencing homelessness

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SPECSAVERS Pembroke Dock has helped raise £1,600 to support people experiencing homelessness this winter, with all funds going to The Wallich’s winter appeal.

Thirteen stores from North, South and West Wales donated £1 for every customer feedback form completed during November to help The Wallich, Wales’ largest homelessness and rough sleeping charity, continue its vital work.

Supporting more than 8,000 people experiencing or at risk of homelessness across the nation each year, The Wallich runs around 100 diverse projects across 20 local authorities to provide hope, support and solutions to end homelessness.

Funds raised by Specsavers will go directly to the Wallich’s Flexible Assistance Fund, which provides small but vital emergency grants. The grants support people at crucial turning points, helping cover essential costs such as phone credit, rent or food shops.

This initiative is a continuation of Specsavers’ wider homelessness programme, which sees over a hundred Specsavers stores and Home Visits services hold out-of-hours or pop-up clinics and invite people affected by forms of homelessness to use their services for free.

Specsavers’ North Wales regional relationship manager, Martin Lawrence, who helped organise the fundraiser, says: ‘We’re really proud to be supporting The Wallich’s winter appeal at a time when support is needed most.

‘Homelessness affects people in every community and as locally owned and run businesses, Specsavers stores are committed to raising awareness of the issue and supporting people through their toughest moments.

‘We’re excited to build on the success of this fundraiser and strengthen our partnership with The Wallich in the new year.’

Louisa Turner, head of fundraising at The Wallich, adds: ‘Winter can be an incredibly difficult time for people experiencing homelessness and this support from Specsavers will make a real difference.

‘The funds raised will help provide emergency grants at critical moments – whether that’s putting food on the table, helping someone stay connected with their loved ones or preventing someone from losing a safe place to live.

‘This kind of support creates vital turning points and helps people move towards a safer, more secure future.’

Specsavers works year-round with homelessness charities including Crisis, Vision Care and The Big Issue, to improve access to healthcare and advocate for policy change – ensuring people experiencing homelessness can receive free eye tests, glasses and hearing checks.

To find out more about Specsavers or to book an appointment at your local store, visit: https://www.specsavers.co.uk/stores.

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