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Elderly care crisis: Councils warned over ‘second class citizen’ treatment

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Underfunding in Carmarthenshire and Pembrokeshire fuels hospital chaos, family hardship, and looming care home closures

VULNERABLE older people in West Wales are being forced to pay for their care—or go without it—due to a worsening funding crisis that experts say is placing them at risk and driving up NHS costs.

A growing “postcode lottery” in council funding has created stark inequalities between local authorities, with Carmarthenshire and Pembrokeshire among the worst hit. Care providers warn that the current situation is not only financially unsustainable but morally indefensible, as elderly people are left stranded in hospitals or charged extra just to receive basic care.

£8,500 less per patient

In Carmarthenshire, research has shown that the local authority pays around £8,500 less per year per person for nursing care than neighbouring Ceredigion. The shortfall is so severe that some care homes have begun charging families extra, or risk closure.

One care home owner, who asked not to be named, told The Herald: “It’s heartbreaking to tell a family: ‘If you can’t pay this, we’ll have to give notice.’ But we can’t make ends meet on Carmarthenshire’s fees. Meanwhile, just over the border in Ceredigion, they pay enough to cover the cost. Why are our residents treated like second class citizens?”

They added that some care homes avoid charging extra and are therefore more likely to receive referrals from the council—but may be located far from a resident’s home town, increasing isolation and hardship for families.

“The system punishes compassion. Homes are closing. And we’re losing places for our most vulnerable citizens.”

Pembrokeshire: NHS under pressure, families stretched

In Pembrokeshire, the situation is no better. While weekly rates are slightly higher than in Carmarthenshire—£908 for nursing care and £986 for EMI—they still fall far short of the actual cost of delivery.

The result? Bed-blocking at Withybush Hospital has reached critical levels.

Elderly patients medically fit for discharge are being kept in hospital, sometimes for weeks, due to a shortage of care home placements.

According to estimates, the cost of keeping an elderly patient in hospital is around £500 per day, compared to less than £200 per day in a care home—making the system not just inefficient but unsustainable.

‘12 months of instability’ ahead

One care group operating six homes in Pembrokeshire says they are facing a £150,000 annual hit due to increased National Insurance contributions and a rise in the Real Living Wage. They’ve warned of “12 months of instability”, with growing pressure on families to pay third-party top-up fees—and a risk that smaller care homes could fold altogether.

Care Forum Wales has estimated the total shortfall across the sector in Wales to be £150 million, describing the situation as an “existential threat” to elderly care.

Council and government response

Pembrokeshire County Council is already grappling with a projected £34.1 million funding gap for 2025–26, with adult social care listed as one of the most significant pressure points. Meanwhile, Carmarthenshire County Council has not issued a public statement on the care home funding disparity, despite repeated concerns from local providers.

The Welsh Government has announced a small uplift in care home fees, from £235.88 to £254.06 per week from April 2025, but providers say it’s nowhere near enough to prevent closures or redundancies.

Some initiatives—such as improved NHS discharge planning and tech-based bed tracking—are being piloted, but sector experts say they will not resolve the crisis without urgent and significant funding increases.

‘Rotten boroughs’ of care?

Mario Kreft MBE, chair of Care Forum Wales, has slammed the disparity between councils as a form of “institutional prejudice” against the private care sector, which provides the majority of services across Wales.

“It’s a race to the bottom, and elderly people are paying the price. In South West Wales, with the exception of Ceredigion, fee levels are appalling. These councils are like rotten boroughs, offering the least to the most vulnerable.”

“Wales was supposed to be built on equality. But you’d never know it when you look at how care is funded.”

He called on councils and government to rethink their approach, warning:

“Those making these decisions should consider their positions. They are causing harm to families and risking the collapse of care in their communities.”

What happens next?

If no action is taken, providers warn, more care homes will close, families will be left without support, and hospitals will continue to suffer.

“Either we fight to save our homes,” the anonymous care home owner told The Herald, “or we walk away. And then what becomes of the residents?”

The Herald has contacted Carmarthenshire and Pembrokeshire County Councils for comment. This article will be updated if and when responses are received.

News

Emergency services respond to person in water at Milford Haven

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EMERGENCY services were called to Milford Haven in the early hours of Friday morning (May 24) after reports of a person in difficulty in the water near Smokehouse Quay.

The incident was reported at around 12:50am, with the individual said to be floating on their back approximately 50 metres from the quay wall. Police officers were first on the scene and began efforts to reach the person.

Angle RNLI was tasked and the crew were preparing to launch when a stand-down message was received just eight minutes later, confirming that the individual had been successfully recovered and was in the care of police officers.

Dale Coastguard Rescue Team also attended the incident. No further assistance was required and the RNLI crew returned to station shortly after 1:15am.

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Community

Public invited to explore Pembroke Port at Open Day and Stakeholder Meeting

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MEMBERS of the public are being invited to go behind the scenes at Pembroke Port as part of a special Open Day and Annual Stakeholder Meeting hosted by the Port of Milford Haven.

The event will take place on Wednesday, 18 June, at Catalina House, Pembroke Dock (SA72 6JD), offering a unique opportunity to discover the inner workings of one of Wales’ busiest ports.

Running from 2:00pm to 6:00pm, the Open Day will include guided bus tours around the site, giving visitors a rare, close-up look at port operations and activities across the facility. Port staff, local business representatives, and partners from across the supply chain will also be on hand to discuss their work and answer questions.

From 6:00pm to 7:30pm, the Port’s Annual Stakeholder Meeting will be held, where attendees will hear updates from the Chair and Chief Executive, meet members of the Board and senior management, and take part in a Q&A session. Questions can be submitted in advance via email to [email protected].

Throughout the day, visitors can explore the wide-ranging roles of the Port of Milford Haven – from commercial marine services and energy sector support to community initiatives and leisure activities. A number of external organisations will also be present, including emergency services, marine experts, and conservation groups highlighting Pembrokeshire’s diverse wildlife.

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Crime

Milford Haven mother sentenced over shocking neglect case

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Faeces on walls, maggots in bedding: Judge brands home a pigsty’

A PEMBROKESHIRE mother has avoided an immediate prison sentence after admitting to neglecting her children in a home described by a judge as “appalling”.

The woman – who cannot be named to protect the identity of her children – appeared before Swansea Crown Court on two counts of wilful child neglect. The court heard that the conditions inside the family’s Milford Haven property were so dire that social services deemed it unfit for habitation.

The case came to light after repeated concerns were raised by the children’s schools, who had flagged ongoing issues with hygiene and wellbeing dating back to 2019. Prosecutor Ryan Bowen told the court that teachers noted a persistent foul smell, dirty fingernails, unwashed lunchboxes, and children frequently arriving at school tired and without sufficient food.

In one disturbing incident, a child told a teacher they were unable to sleep due to maggots in their bed. Another was seen using a mouldy towel after swimming lessons. When asked to describe their home, the children said their mother could not enter their bedrooms because of the mess.

On June 14 last year, officers from Pembrokeshire County Council visited the property following a school referral. What they discovered was described as appalling: faeces smeared on walls and floors upstairs, rubbish and flies in the children’s rooms, and a fridge full of expired food. A broken washing machine blocked the dining room.

Social workers instructed the family to temporarily move in with relatives. However, a follow-up inspection revealed little had changed, and the mother was subsequently arrested.

During police interview, she admitted the situation had deteriorated, claiming she had become “nose-blind” to the smell and had “put her head in the sand like an ostrich”.

Hannah George, defending, said her client was deeply ashamed and had taken steps to improve her situation following the loss of a close family member. The court was told the mother, who is in her thirties and has no previous convictions, had engaged with social services, mental health teams, and completed several parenting courses.

Although she no longer has custody of her children, social services are planning a phased return under supervision.

Judge Paul Thomas KC condemned the conditions as “a pigsty” and handed the woman a 21-month sentence, suspended for two years. She must also complete 150 hours of unpaid work and attend 30 rehabilitation activity requirement (RAR) days.

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