News

Dŵr Cymru loses 251 million litres each day due to leaks

Published

10 months ago

April 22, 2025

Welsh Lib Dems slam water firms as millions of litres leaked daily

WELSH Liberal Democrats have criticised Dŵr Cymru and Hafren Dyfrdwy after new figures revealed widespread water wastage due to leaking infrastructure, with Dŵr Cymru alone losing an average of 251 million litres every day.

Research from the House of Commons Library, commissioned by the Liberal Democrats, shows that between 2020/21 and 2022/23, an average of 3 billion litres of water were lost daily across England and Wales — the equivalent of 1,200 Olympic-sized swimming pools.

Dŵr Cymru was the worst offender, leaking 171 litres per property per day — the highest in England and Wales. Hafren Dyfrdwy, which supplies Montgomeryshire, Wrexham, and parts of Radnorshire, ranked second worst, leaking 154 litres per property per day, or 16.4 million litres in total.

The Liberal Democrats estimate the annual cost of water leakage to customers at around £396 million.

Despite Dŵr Cymru’s not-for-profit model, the party has long raised concerns over executive pay, environmental failings, and high household bills. Water bills in Wales remain the highest in the UK, despite some of the lowest household incomes. Hafren Dyfrdwy bills are set to rise by 32% in 2025, with average charges increasing from £447 to £590.

Apology and acknowledgement of misreporting

In March 2024, Dŵr Cymru Welsh Water issued a public apology after it was found to have misreported leakage and per capita consumption figures over a number of years. An Ofwat investigation concluded that the company significantly understated the extent of its water losses, prompting accusations of misleading customers and regulators.

The company admitted to failures in governance and management oversight and agreed to a redress package worth £39.4 million, including a £10 rebate for every customer.

Chief Executive Pete Perry said: “We are very sorry that this happened. We proactively brought this issue to Ofwat’s attention… Our review identified governance and management oversight failures that led to the issues identified which have now been addressed. Achieving the planned reduction in leakage will be challenging, but we have committed a substantial increase in expenditure in this area and strengthened the relevant operational teams to recover performance.”

Welsh Water also pledged to invest an additional £59 million during the current 2020–25 price review period to tackle leakage and reduce consumption.

Ofwat Chief Executive David Black condemned the misreporting: “For five years, Welsh Water misled customers and regulators on its record of tackling leakage and saving water. It is simply indefensible, and that is why we are making Welsh Water pay this £40 million to benefit its customers.”

The findings sparked renewed criticism from campaigners and politicians alike, who say the apology and investment commitments are long overdue and insufficient given the environmental damage and costs to consumers.

Political pressure mounting

Welsh Liberal Democrats are now calling for the abolition of Ofwat, arguing that the regulator has failed to hold water companies properly to account. They propose the creation of a new, more powerful watchdog.

Their demands include:

A single social water tariff to protect vulnerable customers
A ban on executive bonuses at failing water companies
Stronger environmental oversight from the Welsh Government, particularly regarding Dŵr Cymru

David Chadwick, Liberal Democrat MP for Brecon, Radnor and Cwm Tawe, said: “It’s scandalous that Dŵr Cymru is wasting millions of litres of water every year, while customers are saddled with sky-high bills. The government cannot sit idly by as water companies exploit the system.

“Ofwat must be replaced with a regulator that will hold these polluters to account. The Liberal Democrats will continue to stand up for customers who have been taken for granted for far too long.”

Glyn Preston, Senedd candidate for Gwynedd Maldwyn and Llanidloes County Councillor, added: “Communities across Gwynedd and Montgomeryshire are being failed by a system that rewards mismanagement and punishes ordinary people.

“When companies like Hafren Dyfrdwy waste millions of litres daily, it’s not only an environmental catastrophe but a betrayal of public trust.

“We need urgent reform to fix our broken water system, protect the environment, and ensure no one is forced to pay through the nose for such poor service.”

Despite recent commitments, campaigners argue that water companies in Wales continue to fall short on both environmental and consumer expectations. Critics say tougher regulation and greater transparency are essential to restore public confidence.

A Welsh Water spokesperson said: “Our performance on leakage when measured per property isn’t a true reflection of the overall situation, due to the sparse population we serve in rural areas and the length of our pipe network.

“Welsh Water is close to the industry average when measured on leakage per kilometre of pipe and this remains a more relevant comparison.

“However, leakage performance is not where we want it to be and we have invested an additional £54m over the past two years above what was planned to identify and reduce leakage as quickly as possible to improve our performance further.

“This has meant that we have made significant improvements in performance, and we expect this to be evident in our figures for 2024/25 that will be released in a few weeks’ time.

“Our aim is to continue this improvement over the next five years where we will reduce leakage by a further 25% with considerable investment planned in pipe replacement and leakage repairs.”

News

Political leaders and unions react to Milford Haven school assault

Published

3 hours ago

February 6, 2026

Tom Sinclair

First Minister, MP, MS and teaching unions call for safety and support for staff

POLITICAL leaders and teaching unions across Wales have spoken out following Thursday’s assault on a teacher at Milford Haven School, which led to a lockdown, a major police response and the arrest of a 15-year-old boy on suspicion of attempted murder.

The First Minister Eluned Morgan said she was “deeply concerned” by the incident and stressed that violence had no place in Welsh schools.

***Police at Milford Haven School on May 5 (Pic: Herald)***

Her comments come just days after she visited the Milford Haven campus following the school being placed into special measures by Estyn, where she met leaders to discuss improvement plans and support arrangements.

She said her thoughts were with the injured teacher, their family and the wider school community, and praised the swift response of staff and emergency services.

Local MP Henry Tufnell, who represents Carmarthen West and South Pembrokeshire, described the incident as deeply upsetting for what he called a close-knit community.

He said he was thinking of the teacher and pupils affected and thanked Dyfed-Powys Police and ambulance crews for their professionalism.

Meanwhile Senedd Member Samuel Kurtz said: “Deeply concerning news across the water in Milford Haven.

“Sadly, violence in our schools is becoming all too common, and thanks must go to the emergency services for their timely response. Thoughts are with the injured teacher, their family and the wider school community.”

Leader of the Welsh Conservatives Andrew RT Davies said teachers must feel safe at work and called for continued support for school staff.

Teaching unions also responded.

NASUWT said teachers “deserve to feel safe in their workplace” and that any violence against staff must be taken seriously, while National Education Union said schools must remain safe spaces for both pupils and staff and urged continued focus on safeguarding and behaviour support.

All said support would be offered to the Milford Haven school community in the days ahead as police investigations continue.

Crime

Teacher discharged as police step back from Milford Haven school after assault

Published

5 hours ago

February 5, 2026

Tom Sinclair

Teenager remains in custody as school closes and patrols increased to reassure community

POLICE have confirmed they are no longer stationed at Milford Haven School after a teacher was assaulted by a pupil on Thursday afternoon (Feb 5), as the injured member of staff has now been discharged from hospital.

In a joint statement issued by Dyfed-Powys Police, Pembrokeshire County Council and Hywel Dda University Health Board, Superintendent Chris Neve said swift action had been taken to protect pupils and staff.

He said: “Police are no longer in attendance at Milford Haven Comprehensive School, following a report of the assault of a teacher at approx. 3.20pm this afternoon.

“I would like to reassure parents, and the wider community, that swift action was taken to both safeguard pupils and teachers, and to trace the suspect as soon as this report was received.

“The teacher has now been discharged from hospital and is being supported by specialist officers. All pupils at the location were safe, and all returned home unharmed. A 15-year-old boy has been arrested and remains in police custody as enquiries continue.

“You will see a higher than usual police presence in the area over the coming days – these will be dedicated patrols to provide further reassurance.”

The injured teacher was earlier taken to hospital by road ambulance.

An immediate lockdown was put in place at the school while emergency services responded. Most pupils had already left for the day, but those still on site were secured inside classrooms and offices as a precaution.

School closed on Friday

Council leader Cllr Jon Harvey said the school would be closed to pupils on Friday to allow support and safety measures to continue.

He said: “We would like to thank staff and pupils at Milford Haven School for implementing a swift and effective lockdown in response to this incident.

“While the school will be closed to pupils tomorrow, if there are any learners who require additional support they are welcome to attend and there will also be support for staff on site.

“We’d like to reassure learners and parents, along with the wider community, that all measures to ensure safety are being taken.”

The health board added that anyone needing urgent mental health support can call NHS 111 and press option 2 for 24-hour assistance.

National spotlight

The incident has drawn national media attention.

BBC News broadcast live from the school gates during its Ten O’Clock News bulletin, while ITV News and several national titles also covered developments.

Journalists from a number of UK outlets, including The Sun, contacted The Herald as events unfolded, with several Welsh and national publishers using photographs first taken by Herald reporters.

Residents said the scale of coverage was unprecedented for the normally quiet port town.

Police enquiries are continuing.

Photo caption:

Police outside Milford Haven School following Thursday’s incident (Pics: Herald).

Health

Health board targets rise in steroid and gym drug use across west Wales

Published

9 hours ago

February 5, 2026

Tom Sinclair

THE LOCAL health board has launched new targeted measures after recording a sharp rise in the use of steroids and other image-enhancing drugs across the region.

Hywel Dda University Health Board says needle exchange figures show significant growth over the past two years in people seeking support related to Image and Performance Enhancing Drugs (IPEDs), including anabolic steroids and so-called Selective Androgen Receptor Modulators (SARMs).

SARMs, while marketed online as safer alternatives to steroids, are illegal to sell in the UK and health professionals warn they carry serious and largely unknown risks.

The health board has now teamed up with Dyfed Drug and Alcohol Service (DDAS) and Choices, a young people’s substance use service, to tackle what officials describe as an “emerging public health challenge”.

Workshops and outreach

Two key initiatives have been introduced.

Educational workshops are being delivered to young people, focusing on the risks of using performance-enhancing substances during physical development and the potential long-term effects on hormones, mental health and fertility.

At the same time, enhanced support is being offered to people already involved in gym and fitness culture, with harm-reduction advice, health monitoring and confidential drop-in services.

Support includes testosterone testing, blood checks, cycle provision kits and discreet one-to-one consultations.

One service user described the programme as “quick, professional and non-judgemental”.

They said: “The drop-in clinic for my blood test was really convenient. I was seen quickly and given a full run-down of the services available. The staff made me feel comfortable the whole time and I got my results back faster than expected.”

Taking support into the community

The team has also worked directly with local gyms, leisure centres and sports venues, speaking to more than 100 people during five outreach sessions.

Twelve DDAS staff members have completed specialist IPED training delivered by Public Health Wales to strengthen expertise within the service.

Rachel Wilson, Resilient Families Manager at Choices, said the aim is to reduce stigma.

She said: “We’re proud to work alongside Hywel Dda to ensure people who use IPEDs are met with understanding, not judgement. These initiatives are helping us reach individuals who may not have previously considered accessing support.”

Craig Jones, Prevention and Population Health Improvement Manager, added: “This work is about meeting people where they are. By listening and responding with compassion and evidence-based care, we’re making a real difference.”

Dr Ardiana Gjini, Executive Director of Public Health, said the approach showed the board’s commitment to early intervention.

She said: “These initiatives reflect a proactive, collaborative response to emerging health challenges and demonstrate our dedication to protecting the health of our communities.”

Anyone seeking confidential advice or support can contact DDAS on 03303 639997 to book an appointment.