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Whistleblower says capacity test was used to silence him after media exposure

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Jacob Robertson claims Swansea Bay Health Board ordered unlawful mental health assessment the day after his story appeared online

A YOUNG patient receiving care under Swansea Bay University Health Board says he was subjected to a sudden and unlawful mental capacity assessment as retaliation for going public with concerns about his treatment.

Jacob Robertson, 19, has accused the Health Board of attempting to silence him using what he describes as “a misuse of clinical tools for non-clinical purposes” following the publication of his story by Wales Online in May.

The following day, he says he was unexpectedly summoned into a room at Cefn Coed Hospital where two doctors and a nurse were waiting — with a capacity assessment form already prepared.

“There was no warning, no advocate, no explanation,” said Mr Robertson. “The doctor literally said, ‘Don’t know why to be honest… I was just told to do it.’ That’s not how lawful assessments work. It was clearly ordered from above — an abuse of power to intimidate me.”

Mr Robertson was ultimately found to have capacity, but says the process itself breached guidance under the Mental Capacity Act 2005, and occurred without proper notice, consent, or justification. He has submitted a formal complaint and says he intends to escalate the matter to the Public Services Ombudsman for Wales.

He alleges this is part of a wider pattern of harmful decision-making within the Health Board, including failures in risk management, denial of access to NICE-recommended therapies, and what he describes as “institutional attempts to discredit or silence whistleblowers.”

Mr Robertson is diagnosed with Emotionally Unstable Personality Disorder (EUPD). Despite multiple consultant psychiatrists and AMHP social workers recommending Dialectical Behaviour Therapy (DBT), he says the service refused to offer the therapy on age-related grounds — a reason he claims breaches national guidance.

In addition, he has raised safety concerns after being hospitalised following an anaphylactic reaction to Brazil nuts, despite his known allergy being recorded. He says no follow-up was undertaken, and that nurses had dismissed his earlier complaints as “attention seeking.”

In correspondence seen by The Herald, Mr Robertson also challenges inaccurate medical records, including a diagnosis of autism spectrum disorder (ASD) that he says was ruled out by internal assessments but continued to appear in his clinical notes.

His online petition calling for a public investigation into Swansea Bay mental health services has now gathered over 3,000 signatures. In the petition, he draws attention to multiple deaths associated with Ward F at Cefn Coed Hospital, including those of Andrew Davies, Jean Pike, and Nicolas Harrison — each the subject of a coroner’s Prevention of Future Deaths report.

“The truth is I wouldn’t still be here if I hadn’t fought this hard,” he told The Herald. “But I shouldn’t have to. The way I’ve been treated for raising genuine, fact-based concerns has been nothing short of hostile.”

HEALTH BOARD DECLINES TO COMMENT ON INDIVIDUAL CASE

When approached for comment, Swansea Bay University Health Board issued the following statement: “Strict confidentiality rules mean we are unable to comment on individual patients in our care and therefore cannot comment on the claims being made. However, we can confirm we are aware of the patient’s concerns, and we are working to better understand and hopefully resolve them. We actively encourage patients to always let us know if they have any concerns.”

COMPLAINTS ESCALATING

The capacity assessment complaint is now one of several issues Mr Robertson is pursuing. He has submitted three formal complaints, and has pledged to bring matters to the ombudsman if the Health Board does not take meaningful action.

A video recorded by Mr Robertson outlining the capacity assessment incident is available on YouTube and includes audio excerpts he says prove the process was conducted improperly.

The Herald understands Mr Robertson has the backing of both his mental health advocate and legal support in asserting that the capacity assessment lacked lawful basis.

CALLS FOR TRANSPARENCY AND REFORM

Jacob Robertson’s case is now one of the most high-profile patient-led campaigns to emerge from Swansea Bay’s mental health system in recent years. His detailed documentation, willingness to speak publicly, and insistence on accountability reflect growing frustration among service users across Wales.

While the Health Board says it is “working to better understand” the issues raised, campaigners argue that deeper cultural change is required.

“The problem isn’t that they don’t know,” said Mr Robertson. “It’s that they don’t want to admit what they already know. And until they do, people will continue to be harmed — or worse.”

His fight for answers — and for access to safe, appropriate care — continues.


If you or someone you know has been affected by mental health care failings at Swansea Bay University Health Board, contact us in confidence at [email protected]

Health

Major investment confirmed for GP services in Wales

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Government unveils £41m boost, but practices warn pressures remain acute

MORE than £41m in extra funding will go into general practice in Wales this year following a new agreement between the Welsh Government, NHS Wales and GP leaders. Ministers say the deal provides stability at a time of rising demand — but the settlement comes against a backdrop of sustained pressures, recruitment challenges and concerns over patient access.

The package includes a 4% uplift to the General Medical Services (GMS) contract for 2025-26, in line with independent DDRB pay recommendations, and a guaranteed 5.8% recurrent uplift from 2026-27. The Welsh Government says the multi-year commitment will allow practices to plan ahead, modernise systems and strengthen community-based services.

Health Secretary Jeremy Miles said the investment showed an “unwavering commitment” to general practice, adding: “The 4% pay uplift ensures fair recognition for GPs and practice staff who work tirelessly to deliver care for communities across our country. Multi-year funding gives practices the confidence to invest in the transformation primary care needs.”

However, the announcement comes at a time when many Welsh practices continue to report severe workforce pressures, rising demand, and longstanding challenges in recruiting new partners. GP numbers have fallen over the past decade, with some practices handing back contracts or operating list closures because of unsustainable workloads. Patient satisfaction with access has also declined, according to the latest Welsh GP Patient Survey.

What the deal includes

The settlement for 2025-26 comprises £37.9m of new investment and £4m in re-invested capacity funding, with the key elements including:

  • A 1.77% uplift in expenses, intended to help practices manage inflationary pressures in energy, staffing and running costs.
  • A recurrent £20m stabilisation fund to support practices facing immediate operational pressures and to prepare for wider reform under the incoming Sustainable Farming Scheme model for health.
  • An increased partnership premium, aimed at retaining experienced GPs and encouraging new partners into a model that some say has become less attractive due to financial and regulatory risk.
  • A full review of the GMS allocation formula — the first in more than 20 years — which determines how funding is distributed between practices. Some rural and deprived communities have long argued the current system does not reflect the complexity of local health needs.

Wider context

General practice remains the foundation of the NHS, accounting for around 90% of patient contacts, yet it receives a proportionally small share of the overall health budget compared with hospital services. Both the Welsh NHS Confederation and GPC Wales have repeatedly warned that without sustained investment, primary care risks being unable to meet increasing demand from ageing populations and rising chronic illness.

The Welsh Government’s own “community-by-design” programme relies on shifting more care closer to home, reducing pressure on emergency departments and supporting earlier intervention. For that to be achieved, GP leaders say investment needs to be matched with workforce expansion, improved digital systems, and clear strategies to retain experienced clinicians.

Working groups will now be set up to examine access standards, diabetes prevention and new service models.

Mr Miles said he was pleased that GPs would be “actively contributing to creating innovative care models that enhance access, improve outcomes and deliver care locally.”

GP representatives broadly welcomed the deal but have stressed that it is only one step in addressing the scale of challenge across primary care.

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Health

Welsh NHS leaders hail GP contract deal as “vital step” in strengthening primary care

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Agreement secures investment, digital upgrades and better patient pathways

WELSH NHS leaders have welcomed the successful conclusion of the new General Medical Services (GMS) contract for 2025-26 — and key elements of 2026-27 — describing it as a “positive example of social partnership” at a pivotal moment for general practice.

The deal, negotiated between Welsh Government, the Welsh NHS Confederation and GP representatives, sets out new investment and commitments for frontline primary care, including accelerated digital transformation through the NHS Wales App and strengthened support for population-level health management.

Darren Hughes, director of the Welsh NHS Confederation, said the agreement comes at a crucial time for GP services across Wales.

He said: “NHS leaders welcome this agreement as a positive example of social partnership in action. We also welcome the commitment to accelerating digital transformation for patients through the NHS Wales App and the measures agreed in the contract to enable enhanced population health management, such as diabetes management.”

Mr Hughes added that GPs and their multidisciplinary teams remain “the front door to the NHS,” and stressed that investment in general practice is essential if Wales is to treat more people closer to home.

“Evidence shows investing in primary and community care reduces demand on hospitals and emergency care and delivers returns of £14 for every £1 invested. To enable this shift ‘upstream’ from hospital-centred care to integrated services in the community, we must develop care pathways and joint performance measures that address the full needs of individuals,” he said.

Background: Why the GP contract matters

General practice forms the foundation of the Welsh NHS, handling millions of patient contacts every year. According to the latest official figures for 2023-24:

  • Over 29 million calls were received by GP practices
  • 18 million appointments took place
  • 11 million of these were face-to-face
  • More than 200,000 home visits were carried out
  • 78 million prescriptions were dispensed
  • Over 14,000 medication reviews took place

Demand has continued to rise while GP numbers have come under sustained pressure, particularly in rural areas such as Pembrokeshire, Ceredigion and Powys, where recruitment remains a long-running challenge. Practices in West Wales have repeatedly reported difficulties filling vacancies and increasing reliance on multidisciplinary teams, including nurse practitioners, pharmacists and physiotherapists.

The new GMS contract is therefore seen as a key mechanism for stabilising the sector, supporting digital access, improving chronic disease management, and helping to deliver the Welsh Government’s community-by-design programme, which aims to shift care away from hospitals and into community settings.

A recent survey by the Welsh NHS Confederation found that 74 per cent of NHS leaders support moving resources from acute hospital services into primary care, community-based services, mental health and social care, reflecting growing consensus around early intervention and prevention.

What comes next

The Welsh Government is expected to outline further detail in the coming months on how investment will be delivered at practice level, including support for digital tools, workforce development and shared performance measures with health boards.

With winter pressures mounting and hospitals facing record demand, NHS leaders say the success of the new GP contract will be central to improving access, reducing waiting times and ensuring patients in communities such as Pembrokeshire, Carmarthenshire and Ceredigion can receive timely, local care before conditions escalate.

The Welsh NHS Confederation represents all seven local health boards, the three NHS trusts, Health Education and Improvement Wales, and Digital Health and Care Wales.

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Charity

Motorcycle fundraisers transform children’s play area at Glangwili Hospital

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Long-running 3 Amigos and Dollies group marks 25 years of support

THANKS to outstanding fundraising by the Pembrokeshire-based 3 Amigos and Dollies Motorcycle Group, Hywel Dda Health Charities has funded a major improvement of the outdoor play area at Cilgerran children’s ward in Glangwili Hospital — a project costing more than £15,000.

The 3 Amigos and Dollies have supported Hywel Dda University Health Board’s children’s services for twenty-five years, with their Easter and Christmas toy runs becoming landmark dates in the local calendar, drawing hundreds of bikers and supporters from across west Wales.

The latest funding has delivered a full transformation of the ward’s outdoor space, including a re-sprayed graffiti wall, new toys and play equipment, a summer house, improved storage, and a moveable ramp to make the area more accessible for young patients. Members of the group even volunteered to help paint and refresh the space themselves.

Paula Goode, Service Director for Planned and Specialist Care, said: **“We are so grateful to the 3 Amigos and Dollies Motorcycle Group for their amazing support. Not only have they raised an incredible amount for the ward, but they have given their time to help make the outdoor space as special as possible.

“Outdoor play greatly reduces stress and anxiety for children, and it provides a vital opportunity to meet other young people going through similar experiences. It benefits both their physical and mental wellbeing, so we couldn’t be happier with the transformation.”

Tobi Evans, a volunteer with the fundraising group, said: “Because of the generosity of everyone who donates, we are able to give thousands each year. We are always humbled by how much people give, and it’s thanks to them that we’ve reached our 25th year.”

Katie Hancock, Fundraising Officer for Hywel Dda Health Charities, added: “We can’t thank the 3 Amigos and Dollies enough for their support for Cilgerran ward. You have put a smile on so many faces. Diolch yn fawr!”

Hywel Dda Health Charities funds items, equipment and activities that go beyond core NHS funding, making a meaningful difference to children and families across mid and west Wales.

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