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Digital public services not working for visually impaired Welsh speakers

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Blind Welsh speaker calls out digital inequality at Eisteddfod panel event

DIGITAL public services are failing visually impaired users who want to access them in the Welsh language. This was the powerful message from Rob Williams during a panel event at the National Eisteddfod this week.

Hosted on the Welsh Government stand at the Eisteddfod, the event marked the launch of Access for All – a new book from the Centre for Digital Public Services (CDPS) and Cardiff University. The publication brings together real-life stories, global best practice, and practical guidance to support more accessible digital design in Wales.

Rob, from Wrexham, is registered blind and a first language Welsh speaker. He acknowledged improvements in digital accessibility in recent years but said the lack of suitable Welsh-language screen reader technology continues to shut people like him out of essential services.

He highlighted that very few people can afford to buy braille displays, which allow users to read on-screen content in braille. He also noted that Welsh screen readers currently available can only be used for reading long texts or stories, as they’re not suitable for essential day-to-day digital tasks.

“Government websites in English are generally accessible if they follow digital standards. But I’ve never been able to use public services in Welsh,” he said. “There’s no suitable Welsh-language technology that I’m aware of to help me navigate them, so I don’t know what’s available or how usable those services are. I can’t even text my family in Welsh, which is frustrating and makes me sad, as I’ve spoken Welsh to them all my life”

Rob added: “The feeling of relying on someone else to complete a simple task, not because of your disability but because it hasn’t been adapted, is horrible. It could mean missing out on vital support or benefits.”

As a Digital Skills Officer for Vision Support, Rob regularly works with older Welsh speakers who struggle with digital services, sometimes due to low digital literacy, but often because of language barriers. “Welsh-language helplines are often unavailable or just not to the same standard as the English ones,” he said. “We’re encouraged to go digital, but until accessible Welsh-language screen readers are developed, offline services must remain properly available.”

Welsh Language Commissioner Efa Gruffudd Jones was on the panel during the discussion at the Eisteddfod. Efa said: “It’s important to acknowledge that progress is being made in this field. The Language Technologies Unit at Canolfan Bedwyr, for example, is undertaking excellent work – leading the way in research and development in both text and speech technologies.

“That said, Rob’s story is a powerful reminder that there is much still to do. If we are to ensure that Welsh speakers can fully benefit from language technology, further investment and work is needed.”

CDPS recently ran a research project exploring the state of digital accessibility in Welsh public services. The research found some good practice, but also highlighted major challenges – including unclear enforcement of standards, a lack of in-house skills, and poor accessibility in many third-party supplier products.

Joanna Goodwin, Head of User Centered Design at CDPS, said: “Behind every product, every service, and every policy, there are real people affected by the decisions we make. The stories in our book, as well as Rob’s, challenge us to think differently, to listen more closely, and to design with empathy.

“When we do that, something remarkable happens. Take video captions. Originally designed for people with hearing impairments, they’re now used by anyone watching videos in noisy places, quiet offices, or while learning a new language. Designing for people with access needs improves the experience for everyone.

“The Digital Service Standard for Wales demands that we make sure everyone can use our services. This isn’t just policy, it’s a moral imperative rooted in the Well-being of Future Generations Act. Our new book, launching today with Cardiff University, is more than guidance – it’s a call to action.”

 

Community

Kurtz welcomes £4.3m National Lottery boost for local communities

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SAMUEL Kurtz MS has welcomed more than £4.3 million in National Lottery funding awarded to community projects across Carmarthen West and South Pembrokeshire since 2021.

Figures released by The National Lottery Community Fund show that £4,318,484 has been distributed through 122 grants in the constituency since the 2021/22 financial year, the same year Mr Kurtz was elected.

The funding has supported a wide range of grassroots charities, voluntary organisations and community groups through programmes including National Lottery Awards for All, offering grants of up to £20,000, and People and Places, which provides larger awards of up to £500,000.

Projects backed locally include mental health support for young people, environmental and sustainability initiatives, community workshops, outdoor wellbeing activities, support for vulnerable adults, and programmes aimed at building skills and confidence.

Among the organisations to benefit is Pembrokeshire Coast National Park Authority, which received £343,584 for its Routes to Discovery project, helping improve mental and physical wellbeing through accessible outdoor activities.

St Davids Diocesan Council for Social Responsibility was awarded £398,078 to deliver its Plant Dewi: Strengthening our Communities initiative, supporting families and local groups.

Other recipients include The VC Gallery, Redberth Croft CIC, The Tenby Project CIC and Neptune’s Army of Rubbish Cleaners, with funding supporting projects ranging from food initiatives and nature-based wellbeing to volunteering and environmental action.

Mr Kurtz said: “Community groups and charities across Carmarthen West and South Pembrokeshire do incredible work supporting people and strengthening local communities.

“It is fantastic to see more than £4.3 million of National Lottery funding invested in projects that are improving wellbeing, tackling isolation and creating opportunities for people of all ages during my time in office.

“The voluntary sector plays a vital role in our area, and this funding is helping organisations deliver projects that bring people together and make a real difference to people’s lives.”

The National Lottery Community Fund is the largest funder of community activity in Wales, supporting initiatives that bring communities together, promote environmental sustainability, help children and young people thrive, and improve health and wellbeing.

Organisations across Wales can apply for funding through the Awards for All and People and Places programmes to support projects that matter most to their communities.

Further information is available on The National Lottery Community Fund website.

 

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Community

Former Neyland police officer Louis Knight dies aged 83

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Tributes pour in for former Neyland officer remembered as a “true gentleman” and “local legend”

A FORMER Neyland police officer remembered as a “true gentleman” and “local legend” has died at the age of 83, prompting an outpouring of tributes from across Pembrokeshire.

Louis Knight, of Neyland Hill, Neyland, passed away peacefully at Withybush Hospital, Haverfordwest on Thursday (Mar 5).

Mr Knight, who served as a police officer in the area for many years, was a familiar and respected figure in Neyland and beyond. In the hours following the announcement of his death, hundreds of messages flooded social media, painting a picture of a man whose impact stretched far beyond his time in uniform.

Many described him simply as “one of the best,” while others called him “a proper local legend” and “a tremendous police officer.”

One resident wrote: “A face and name I will never forget from my youth.”

Another said: “He was a tremendous police officer… a kick up the backside and a word was enough. It stayed with you.”

Others remembered his warmth and humour away from policing.

“He always had a story to tell on the way home in the taxi,” one tribute read, while another added: “Every time you asked him how he was, the answer was always ‘bloody marvellous.’”

Many spoke of his kindness and the time he gave to people.

“Louis was one of the most kindest gentlemen around. Always made time to chat,” one message said.

Another added: “Neyland won’t be the same again.”

While some reflected fondly on a different era of policing, what came through most strongly was the respect Mr Knight earned within his community — something repeatedly highlighted in tributes from those who knew him as children, neighbours, and later as adults.

Mr Knight was the beloved husband of the late Angela, devoted father of Andrew and Alison, and adored father-in-law of Frank. He was also a loving grandfather to Michelle and Laura, and a cherished brother of Jennifer, Charles and Richard.

His family said he was loved dearly and will be greatly missed by all who knew him.

The funeral service will take place on Wednesday (Apr 1) at 11:30am at Parc Gwyn Crematorium, Narberth.

Family flowers only. Donations in memory of Louis, if desired, are for Ward 8 at Withybush Hospital and may be sent directly to the ward at SA61 2PZ.

All enquiries to Tom Newing & Sons Ltd, Funeral Directors, Dartmouth Street, Milford Haven (01646 693180).

Photo caption:

PC Louis Knight pictured during a Royal Visit, engaging with local children — a familiar sight in Neyland for many years (Pic: Supplied).

 

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Community

Banking hub plans gather pace in Pembroke Dock

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PLANS to deliver a new Banking Hub in Pembroke Dock are moving forward, following a key meeting between local representatives and Cash Access UK.

Samuel Kurtz MS met with Cash Access UK Regional Manager Debbie Crow on Wednesday (Mar 19), alongside community representatives, to discuss the next steps after confirmation last week that the campaign for a hub had been successful.

The new facility is expected to be up and running within 12 weeks, providing vital access to banking services for residents, businesses and community groups across Pembroke Dock and the wider South Pembrokeshire area.

Samuel Kurtz MS: “Access to cash and face-to-face banking services remains vital for many residents, charities and local businesses across the area”

Banking Hubs offer a shared space where customers can carry out everyday transactions such as cash withdrawals and deposits, as well as access face-to-face support from individual banks on designated days.

The development follows the closure of the last bank branch in Pembroke Dock, which had raised concerns about access to essential financial services in the area. Samuel Kurtz has been working with LINK, local businesses and community groups to secure the new hub.

Discussions at the meeting focused on identifying a suitable location and ensuring the service meets the needs of those who continue to rely heavily on cash.

Following strong public interest in the project, Mr Kurtz has confirmed he will hold a series of drop-in sessions in Pembroke and Pembroke Dock to update residents and answer questions.

Samuel Kurtz MS said: “Last week’s news that the campaign for a Banking Hub in Pembroke Dock had been successful was incredibly welcome for our community.

“Access to cash and face-to-face banking services remains vital for many residents, charities and local businesses across the area. I have already been inundated with questions from people wanting to know what happens next.

“That’s why I will be holding drop-in sessions in both Pembroke and Pembroke Dock so residents and businesses can come along, ask questions and hear the latest updates.

“I was pleased to meet with Cash Access UK’s Regional Manager to discuss the next steps, and I will continue working closely with local stakeholders to help ensure the hub is delivered as quickly as possible.”

Further details about the drop-in sessions are expected to be announced shortly.

 

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