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Rogue trader sentenced

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Swansea crown court (1)A DOORSTEP trader, who ‘bullied and intimidated his victims’ while offering replacement guttering and roofing services has been given a suspended sentence for breaching the terms of an Enforcement Order.

The sentence was issued to David John Hanford, director of One Call Repair Ltd, by Swansea County Court on Friday (9th January).

The action was brought by Pembrokeshire County Council Public Protection’s Trading Standards Section under the Enterprise Act 2002.

Hanford, currently residing in Swansea, was issued with the enforcement order in December 2012.

It was issued for continually breaching consumer protection legislation including failing to issue cancellation notices, failing to honour refunds, conducting substandard work and making false claims of association with local authorities.

At the time he was based in Pembrokeshire but operating across South Wales.

Hanford did not attend the hearing and sent a letter to the Court requesting an adjournment. The matter went ahead in his absence before his Honour Judge Vosper, who heard evidence of numerous complaints against Mr Hanford and his business.

The Judge heard that many of the complainants were elderly and reported feeling bullied and intimidated by David John Hanford’s behaviour.

He usually presented himself as ‘John’ an employee of the business and inferred that ‘David’ was the owner. He masqueraded between the two, to mislead consumers and avoid liability.

Some consumers were persuaded to have work which was not necessary. Typically work commenced following payment of a deposit. Existing guttering or roof tiles would be removed, prior to demands for more money to buy materials. If consumers refused to pay by a specified period they were threatened with “walking off the job and court action”.

Even when money was paid Mr Hanford was usually never seen again to complete the work. Any work he did was to a very poor standard.

Evidence was also presented that one consumer was left with all the roof tiles removed from the rear of her property.

Another was pressurised to rent his caravan to Hanford’s family, only to have Hanford later demand a refund of the money paid. The complainant was taken to the post office by Hanford to withdraw the money.

Other traders also lost money for non payment of goods or services.

Judge Vosper was satisfied that the Enforcement Order had been breached several times by Hanford. If evidence is received of a new breach after January 9, Hanford will receive a six month custodial sentence.

Cllr Huw George, Cabinet Member for Environmental and Regulatory Services, said he welcomed the Judge’s decision.

He urged members of the public to be wary of businesses cold calling.

“While some doorstep sellers are perfectly legitimate and offer honest and reliable customer service, there are salespeople who take advantage of people through pressurised selling,” he said.

“It’s vital that homeowners take the time to consider their decisions carefully, with the support of family and friends.”

Anyone wishing to report a complaint should contact the Citizens Advice Consumer Service on 0345 4 04 05 06 / 0345 4 04 05 05 (Welsh speaker).

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Ambulance terror response fears in Wales over hospital delays

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Liam Randall, Local Democracy Reporter

AMBULANCE chiefs in Wales say they may not be able to respond properly to terror attacks because of hospital handover delays.

It follows a report highlighting the risk of “catastrophic harm” to the public if crews are busy at A&E departments during major incidents – this includes concerns about the availability of ambulances following a fire on a ferry heading to Fishguard last year.

The Welsh Ambulance Service service raised concerns after a mass-casualty simulation found it would have failed to provide an adequate response three out of four times.

The Welsh government said it expected health boards to prioritise cutting handover delays.

The tests were conducted after the Manchester Arena bombing public inquiry.

That found a host of failings by emergency services in the attack’s aftermath.

The warning follows the service’s claims some medics could not to respond to an explosion at Treforest Industrial Estate, in Rhondda Cynon Taf, in December 2023 because they were stuck outside Morriston Hospital, Swansea.

A major incident was declared after the blast in which a woman died.

Next week a report will be given to the ambulance service board alleging hospital officials failed to release crews from the hospital site.

Swansea Bay University Health Board denied this, saying ambulances were freed.

The ambulance service has questioned the effectiveness of release procedures.

Chief executive Jason Killens has written to Welsh health boards for assurances.

It fears it may not be able to respond to them properly because of hospital handover delays
The ambulance service fears: It may not be able to respond properly because of hospital handover delays

The ambulance report said if a major incident was declared there was a risk an “effective, timely, or safe response” may not happen.

“(This would result in) catastrophic harm (death) and a breach of the trust’s legal obligation,” it said.

The main reason for this was “lost capacity due to hospital handover delays”, over which, it said, it had no control.

It added it was not assured hospitals had plans to release ambulances effectively.

Welsh Ambulance Service operations chief Lee Brooks said it had plans to deliver an effective response to major incidents.

He recognised handover delays were a problem.

“Our ability to send a large-scale response to an incident may be hindered if our people and vehicles are not immediately released by emergency departments,” Mr Brooks said.

The report also highlighted two other occasions where the service had been concerned about ambulances not being released.

These included the fire on the Fishguard in 2023 ferry as well as a gas explosion in Swansea the month after.

Swansea Bay health board said it took its responsibilities seriously and had major incident plans.

Jason Killens
Welsh Ambulance Service boss Jason Killens says as many as 30,000 hours are lost each month due to waits to transfer patients to hospital

“These include agreed protocols to enable the rapid release of ambulances from the emergency department in the event that a major incident is declared,” it said.

“We can confirm that on the evening of the Treforest Industrial Estate fire our major incident plan was invoked and that we did release ambulances.”

Handover delays were raised in the Senedd last week after the health committee was told ambulance crews often see only one patient a shift.

Mr Killens said as much as 30,000 hours were lost monthly in Wales due to waiting to transfer patients to hospital.

Patient safety was at risk, he said, with handover times averaging more than two hours. The target is 15 minutes.

Sam Rowlands MS, Welsh Conservative Shadow Health Minister said: “It’s not good enough for the Labour Welsh Government to just ‘expect’ Health Boards to solve handover delays.

“We need substantial reform of the entire health system to clear the backlogs of getting patients out of hospital as well as in.

“Our Welsh Conservative plan of NHS reservists, along with care hospitals will deliver that immediate support needed to enable the Ambulance Service to save lives.”

The Welsh government said it expected health boards to cut patient handover delays as a priority over the next six months.

It said this year it was investing an extra £180m to help health boards and regional partnership boards manage more people in the community and avoid ambulances and hospital admission.

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Joy as St Davids Cathedral Music Festival gets into full swing

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THE ST DAVIDS Cathedral Festival is in full swing, offering a captivating array of performances that have enthralled audiences and celebrated the rich tradition of music in the historic setting of St Davids Cathedral. The event bring world-class musicians in Britain’s smallest city, running from 24th-29th May.

The programme of events kicked off on Friday, May 24, with The Children’s Chorus and Band, and Vox Angelica, Vicars Choral and Choral Scholars by Candlelight.

On Saturday night, May 25, festival-goers were treated to a truly stunning performance by the BBC National Orchestra of Wales (BBC NOW) under the baton of renowned conductor Martyn Brabbins. The evening’s programme featured masterful renditions of works by Brahms, Sibelius, and Mathias, with the extraordinary violinist Inmo Yang delivering a particularly unforgettable performance.

Audience members and performers alike expressed their appreciation for the concert, with many calling it an evening to remember.

Photographer Chris Limbert captured the essence of the night, showcasing the cathedral’s breathtaking atmosphere and the musicians’ passion.

Earlier that same day, one of the festival’s most anticipated events took place: the ‘Choristers Unplugged’ concert.

This event, a favourite among the choristers, saw the young singers performing to a packed audience.

The concert featured a delightful and whimsical pink theme, with choristers donning costumes inspired by ‘Wonka’, ‘Barbie’, ‘Six’, and other popular themes.

The performance was a resounding success, demonstrating the choristers’ versatility and love for music of all genres. Special recognition was given to the Head Chorister, who was praised for expertly curating the programme.

Festival attendees Laurence and his companion expressed their joy at being part of the event, noting how the concert’s atmosphere allowed them to share in the choristers’ enthusiasm and appreciation for a wide variety of music.

The St Davids Cathedral Festival continues to be a highlight in the regional cultural calendar, bringing together talented musicians and appreciative audiences in one of the country’s most iconic and spiritually significant venues.

As the festival progresses, it promises more remarkable performances and memorable experiences for all who attend.

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Injured climber rescued from cliffs near St Govan’s Head

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AN INJURED climber was rescued from the cliffs near St Govan’s Head on Friday afternoon, May 24, in a dramatic operation involving multiple agencies. The climber found themselves stranded on the perilous rocks, prompting a swift response from coastguard rescue teams and an RNLI lifeboat.

At approximately 3.50pm, HM Coastguard Dale, St Govans, and Tenby teams, along with the Angle RNLI lifeboat, were paged to assist in the rescue. The lifeboat was the first to reach the climber, providing immediate casualty care. However, due to the climber’s precarious position, evacuation by boat was deemed impossible.

In a statement on their Facebook page, HM Coastguard Dale praised the collaboration, stating, “This was another great example of multiple agencies working together for a positive outcome.”

The coastguard teams then initiated a rope rescue operation. Using a rope rescue stretcher, they successfully extracted the injured climber to the top of the cliff. The climber’s partner, who was also on the cliffs, was safely recovered during the operation.

Once the casualty was safely at the top, paramedics took over, providing necessary medical care. The coastguard teams were subsequently stood down, concluding a successful multi-agency rescue effort.

The quick and efficient response highlights the vital role of coordinated efforts in emergency situations, ensuring the safety and well-being of those in perilous conditions.

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