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Wetherspoon employee will be ‘dealt with’

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William OwenWETHERSPOON have confirmed they will deal with a member of staff who, it appears, acted in a manner the pub chain have referred to as ‘below the standards they expect’.

David Campbell, who works as a chef at the Haverfordwest pub, was accused by a customer of having responded poorly to a complaint of a twig being found in a meal. The Facebook page, ‘Spotted Haverfordwest’ carried the complaint by the anonymous customer in the form of a post that read: “The way I got treated in Wetherspoon in Haverfordwest today was disgusting. I am a student from Pembrokeshire College and me and two of my other friends from there went to Weatherspoon to have some lunch on our break. It was fine ordering my food and the food came out really quickly. However, I took a second bite from my wrap and there was something really hard in it, and as I took my mouth away and looked into the wrap there was a tree twig covered in dirt in it. The manager then came over after another 10 minutes of waiting and was very rude and made out that I had put the twig in the wrap, he then finally went to give me the refund but came back with £1.63 which was not the whole refund, so we were charged for the drink.”

The post, and complaint, was seen by the chef who responded to the criticism, placing his own post which read: “Stick that wrap up your ass you c***.”

The Pembrokeshire Herald contacted Mr Campbell, who attempted to explain himself and the post he had published: “Obviously that girl wrote a complaint about Wetherspoon and I commented on it. No one knew who I was until that boy commented on my status and then sent it through to Haverfordwest’s Spotted Mail. I know him, he’s not a friend. I’m going to lose my f*****g job, while people are on Facebook all day causing s**t where I work. Now I probably won’t have a job. What I said was taken out of context, people made it in to something big, my comment was like any other comment till that k**b said I worked there.”

Approached on the subject of an apology, he stated: “The twig was not in the wrap because it was made fresh, so no, I’m not sorry.”

Wetherspoon spokesperson, Eddie Gershon, said of the matter: “We are fully aware of the incident at the pub. Wetherspoon sets high standards and on this occasion the company’s staff fell below the standards expected. We regret that in the first instance the complaint was not dealt with in the manner we expect. Also, the comments made on Facebook by the member of staff were completely inappropriate and the matter is being dealt with internally. Our aim is to speak with the customer directly in order to apologise to her.”

2 Comments

2 Comments

  1. Foxtrot

    February 5, 2015 at 6:12 pm

    I think this story is terrible and I feel sorry for the chef.

    There is just no way that a twig, with dirt on it, would make its way inside a ‘wrap’ that he had just made fresh in the kitchen.

    May I suggest a more likely explanation is that the twig (if it ever existed at all) made its way into the ‘wrap’ after it left the kitchen, when she had it.

    Who could have put it there? Well, the ‘complainant’ is a college student who says she was eating with her friends, hint hint.

    If the chef loses his job over this unbelievable complaint, I think the Herald should employ him as a restaurant critic, they aren’t blameless, naming and shaming him like this.

    Then, when he’s an established critic he can go to McDonalds Merlins Bridge in a year’s time where he will probably meet that girl behind the counter, serving him (having reached her pinnacle).

    He can then go and write all about her, name and all, on social media and make her life hell!

  2. theone

    February 7, 2015 at 2:48 pm

    Foxtrot.
    The issue is not the complaint, its the disgraceful behaviour of the employee on social media.

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South Pembrokeshire Short Mat Bowls Association – Final Table 2024/25

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All matches complete as season concludes

THE 2024/25 season of the South Pembrokeshire Short Mat Bowls Association – known as The Friendly League – has now officially concluded, with all clubs completing their outstanding fixtures.

The past few weeks saw the following catch-up matches played:

  • Carew 8–2 Llanteg
  • St Johns 8–2 Cosheston
  • Hundleton 8–2 Reynalton
  • Reynalton 9–1 Lamphey
  • Cosheston 10–0 Kilgetty
  • East Williamston 9–1 Kilgetty

Final League Table (2024/25 Season)

PositionClubPlayedWonDrawnLostS/DPoints
1East Williamston201802313158
2St Johns201406111122
=3Carew201118105111
=3Cosheston20120877111
5Reynalton20110928104
6Hundleton2090117497
7Llanteg207112-7192
8St Twynnells208111-9789
9Badgers206113-2282
=10Lamphey206014-17967
=10Kilgetty206014-26267

Congratulations to East Williamston, who finish the season as clear champions with an impressive 158 points and a shot difference of +313.

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Search continues for man overboard from UK yacht in Irish Sea

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A MAJOR search and rescue operation is under way in the Irish Sea after a man went overboard from a UK-registered yacht late on Saturday night (Apr 19).

The vessel, which was sailing from Brighton to Swansea via Falmouth, sent a 999 call to the Irish Coast Guard at approximately 10:55pm. The distress call was made by another person on board the yacht, who reported the man missing around 16 nautical miles south of Dunmore East, County Waterford.

The incident initially led to some confusion about the vessel’s position, but authorities later confirmed the yacht was off the coast of Ceann Heilbhic, near Dunmore East, rather than near Swansea.

The Irish Coast Guard launched an immediate multi-agency search operation, with extensive resources deployed overnight and into Sunday morning.

Rescue helicopters R117 from Waterford and R116 from Dublin were scrambled alongside a fixed-wing aircraft from HM Coastguard in the UK. RNLI lifeboats from Dunmore East, Kilmore Quay, and Ballycotton were also launched to join the search.

Weather conditions in the area have been described as calm, which is aiding the ongoing efforts.

The individual who raised the alarm has since been brought safely ashore. However, there has been no confirmed sighting of the missing man, whose identity has not yet been released.

A spokesperson for the Irish Coast Guard confirmed that the Dublin-based Maritime Rescue Coordination Centre is continuing to lead the operation and is coordinating all available assets.

As of Sunday afternoon (Apr 20), the man had not been located and the search remains active.

The Herald understands that further updates will be issued as the situation develops.

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Business

Calls for urgent sale of Oakwood site amid trespasser fears

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CONCERNS have been raised about trespassers entering the closed Oakwood theme park, prompting calls for a swift sale of the site.

The once-popular attraction near Narberth has become a hotspot for urban explorers and thrill-seekers, with social media videos emerging of people wandering around the abandoned rides and infrastructure.

Since Oakwood shut its gates last month, following a decision by Spanish owners Aspro Parks to cease operations due to falling visitor numbers, locals have raised concerns about safety and the risk of vandalism.

Sam Kurtz MS, who represents Carmarthen West and South Pembrokeshire, said a speedy sale was now vital to prevent further deterioration and potential criminal activity.

“The longer it remains empty, the greater the risk of problems – from trespassing to the site falling into disrepair,” said Mr Kurtz. “There’s also a real risk to health and safety if people are entering unsupervised.”

Mr Kurtz called on Aspro to actively work with the Welsh Government, local businesses, and other stakeholders to secure a new future for the site.

“This is a valuable asset,” he said. “There’s been a lot of interest from businesses already, and I urge Aspro to engage with us so we can get the ball rolling.”

Dyfed-Powys Police confirmed they have received multiple reports of trespassing and possible criminal offences at the site since its closure.

The BBC have reported that Economics expert Professor Calvin Jones, of Cardiff University, was less optimistic about Oakwood’s chances of reopening as a theme park.

“If the existing operator – who’s invested tens of millions – can’t make it viable, it’s unlikely a new operator would be able to,” he said.

Instead, Prof Jones suggested the land might lend itself better to other recreational activities, such as adventure tourism, mountain biking, or zipline attractions, depending on what planning authorities allow.

“Ultimately, the future use of the site will come down to planning permission,” he said. “It may become something entirely different.”

Bluestone National Park Resort, which neighbours Oakwood and employs around 700 people, declined to comment on whether it would consider buying the land. Prof Jones noted that Bluestone has historically expanded cautiously and would likely only consider purchasing the site if the price was low.

The Welsh Government said that it “continues to engage” with Aspro Parks and recognised the former theme park’s importance to the local economy.

A spokesperson said: “We are hopeful a buyer will come forward to ensure this site can continue contributing to tourism in the area.”

Pembrokeshire County Council has confirmed it has not yet held any discussions with Aspro.

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