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Wetherspoon employee will be ‘dealt with’

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William OwenWETHERSPOON have confirmed they will deal with a member of staff who, it appears, acted in a manner the pub chain have referred to as ‘below the standards they expect’.

David Campbell, who works as a chef at the Haverfordwest pub, was accused by a customer of having responded poorly to a complaint of a twig being found in a meal. The Facebook page, ‘Spotted Haverfordwest’ carried the complaint by the anonymous customer in the form of a post that read: “The way I got treated in Wetherspoon in Haverfordwest today was disgusting. I am a student from Pembrokeshire College and me and two of my other friends from there went to Weatherspoon to have some lunch on our break. It was fine ordering my food and the food came out really quickly. However, I took a second bite from my wrap and there was something really hard in it, and as I took my mouth away and looked into the wrap there was a tree twig covered in dirt in it. The manager then came over after another 10 minutes of waiting and was very rude and made out that I had put the twig in the wrap, he then finally went to give me the refund but came back with £1.63 which was not the whole refund, so we were charged for the drink.”

The post, and complaint, was seen by the chef who responded to the criticism, placing his own post which read: “Stick that wrap up your ass you c***.”

The Pembrokeshire Herald contacted Mr Campbell, who attempted to explain himself and the post he had published: “Obviously that girl wrote a complaint about Wetherspoon and I commented on it. No one knew who I was until that boy commented on my status and then sent it through to Haverfordwest’s Spotted Mail. I know him, he’s not a friend. I’m going to lose my f*****g job, while people are on Facebook all day causing s**t where I work. Now I probably won’t have a job. What I said was taken out of context, people made it in to something big, my comment was like any other comment till that k**b said I worked there.”

Approached on the subject of an apology, he stated: “The twig was not in the wrap because it was made fresh, so no, I’m not sorry.”

Wetherspoon spokesperson, Eddie Gershon, said of the matter: “We are fully aware of the incident at the pub. Wetherspoon sets high standards and on this occasion the company’s staff fell below the standards expected. We regret that in the first instance the complaint was not dealt with in the manner we expect. Also, the comments made on Facebook by the member of staff were completely inappropriate and the matter is being dealt with internally. Our aim is to speak with the customer directly in order to apologise to her.”

2 Comments

2 Comments

  1. Foxtrot

    February 5, 2015 at 6:12 pm

    I think this story is terrible and I feel sorry for the chef.

    There is just no way that a twig, with dirt on it, would make its way inside a ‘wrap’ that he had just made fresh in the kitchen.

    May I suggest a more likely explanation is that the twig (if it ever existed at all) made its way into the ‘wrap’ after it left the kitchen, when she had it.

    Who could have put it there? Well, the ‘complainant’ is a college student who says she was eating with her friends, hint hint.

    If the chef loses his job over this unbelievable complaint, I think the Herald should employ him as a restaurant critic, they aren’t blameless, naming and shaming him like this.

    Then, when he’s an established critic he can go to McDonalds Merlins Bridge in a year’s time where he will probably meet that girl behind the counter, serving him (having reached her pinnacle).

    He can then go and write all about her, name and all, on social media and make her life hell!

  2. theone

    February 7, 2015 at 2:48 pm

    Foxtrot.
    The issue is not the complaint, its the disgraceful behaviour of the employee on social media.

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Crime

Drug dealers caught trafficking cocaine worth £2,000 to Steynton addict

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A COURT has heard how two drug dealers were caught trafficking cocaine with a street value of up to £2,000 to an addict in Steynton.

On the morning of July 31, 2024, officers stopped a silver Mercedes on the A477 westbound as it travelled from Swansea into Pembrokeshire. The vehicle was driven by Leslie Thomas, 65, with dealer Adam Idris, 42, in the passenger seat.

A search of the car uncovered 13.6 grams of cocaine, with a purity of 74%, wrapped in small plastic bags. The drugs, hidden in a compartment under the driver’s seat, had an estimated street value of £1,360 to £1,700 in the Dyfed-Powys Police division area.

Officers also discovered a handwritten note containing the address of Jessie Thompson, a 30-year-old addict, who was expecting the delivery at her home in Plas Peregrine, Steynton. When police visited the property, Thompson was described as “noncompliant and intoxicated through drugs.”

Surveillance and phone evidence

Further investigations revealed that Thomas’ silver Mercedes had made two return trips between Swansea and Milford Haven on July 2 and July 24. Automatic Number Plate Recognition (ANPR) checks also linked the car to journeys to Haverfordwest and Thompson’s home.

Mobile phone analyses showed 105 calls between Idris and Thompson from June 21 to June 30, with the last call made the day before the arrest. During the call, Idris asked if Thompson would be “about.” A map application on Thomas’ phone confirmed visits to Thompson’s address on July 24.

A search of Thompson’s property uncovered drug paraphernalia, including crack foil, several snap bags, and digital scales containing cocaine residue.

Debt and coercion

During a police interview, Thompson claimed she was contacted by an unidentified caller, later identified as Idris, who asked her to sell drugs.

“He’d heard that [Thompson] could shift drugs,” said prosecutor James Hartson. “She was told she didn’t have to pay up front and could sell the drugs on credit. Her debt eventually reached £6,000, which she tried to clear by selling drugs to fund her addiction. She kept a baseball bat at her home for protection.”

Sentences handed down

Idris and Thompson both pleaded guilty to being concerned in the supply of cocaine and cocaine possession. Idris also admitted possession with intent to supply cocaine. Thomas, of George Street, Neath, pleaded guilty to cocaine possession.

Idris was sentenced to 50 months in custody. Thomas received 29 months. Thompson was handed a 20-month sentence, suspended for 24 months. She was also ordered to complete 30 rehabilitation activity requirement days and 150 hours of unpaid work.

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Crime

Cardiff-born teenager admits to triple murder at Southport dance party

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A CARDIFF-BORN teenager has admitted to the brutal murders of three young girls during a Taylor Swift-themed dance party in Southport. Axel Rudakubana, aged 18, pleaded guilty to three counts of murder and 10 counts of attempted murder at Liverpool Crown Court on Monday (Jan 19).

The tragic incident took place on July 29 last year at the Hart Space venue, where six-year-old Bebe King, seven-year-old Elsie Dot Stancombe, and nine-year-old Alice da Silva Aguiar were fatally stabbed. The party, meant to be a joyful celebration, descended into horror as Rudakubana unleashed a violent attack.

Bebe King, six, Elsie Dot Stancombe, seven and Alice da Silva Aguiar, nine, who died after a mass stabbing at a Taylor Swift-themed dance class

Rudakubana, originally from Cardiff but residing in Banks, Lancashire, also admitted to possessing a bladed article, namely a kitchen knife with a curved blade. Further charges included the production of a biological toxin, ricin, and possession of a terrorist training manual, highlighting the shocking extent of his criminal activity.

Troubled past

The court heard that Rudakubana, diagnosed with autism spectrum disorder, had a history of violent behaviour. Concerns about his conduct had been raised during his school years. He was excluded from Range High School in Formby after an incident involving a hockey stick and later attended a specialist school within Sefton borough, where staff remained alarmed by his aggression.

Prosecutor Deanna Heer KC told the court that Rudakubana had become increasingly withdrawn and refused to engage with psychiatrists following his arrest. While no mental health condition requiring hospitalisation was identified, his behaviour remained erratic. At court appearances, he refused to speak, often covering his face, and was seen smiling at the press before hiding behind his sweatshirt.

Family background

Rudakubana is the youngest son of a family who moved from Cardiff to Banks in 2013. His father, Alphonse Rudakubana, originally from Rwanda, relocated to the UK in 2002 following the country’s genocide. A profile of Mr Rudakubana in 2015 described him as a martial arts enthusiast and dedicated family man. Neighbours recalled the family as a “lovely couple” with two active young sons.

Despite a seemingly ordinary upbringing, Axel’s early years showed glimpses of promise. At 11 years old, he appeared in a BBC Children in Need advert, dressed as Doctor Who. The now-deleted footage showed him emerging from the Tardis in a trench coat, mimicking actor David Tennant.

Sentencing ahead

Rudakubana will be sentenced on Thursday. Mr Justice Goose informed him that a “life sentence equivalent” would be imposed for the murders. The case has left the community of Southport reeling and brought heartbreak to the families of the victims, who continue to mourn the devastating loss of their young daughters.

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Health

Tufnell talks tough on health care following ‘in-depth survey’

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TOP Hywel Dda health board officials are turning a blind eye to its escalating health care failings despite pocketing six-figure salaries.

So says Mid and South Pembrokeshire MP Henry Tufnell who is calling for an urgent meeting with Hywel Dda’s chief executive, Phil Kloer.

“The Hywel Dda Health Board needs to recognise that there’s a problem with health care outcomes and care delivery, but what is it going to take for them to recognise that?” Henry Tufnell commented this week.

His comments followed an in-depth survey of 1,000 people living in Pembrokeshire which confirmed that a staggering 62% have to wait more than a week for a GP appointment.  43% have cited a lack of available appointments as their biggest challenge, while no fewer than 87% claim healthcare services have worsened in recent years.

“But it’s the real stories that show the scale of the crisis,” continued Henry Tufnell.

“I know of a cancer diagnosis that has been delayed by over a year, while ambulance waiting times can be more than 13 hours, even for urgent cases.  Critical care needs are going unmet and this is forcing patients to seek private treatment.”

Tufnell has now submitted a Freedom of Information (FOI) request to Hywel Dda University Health Board demanding greater transparency on waiting times, service provision and a plan strategy to fix the crisis.

“Despite all the latest evidence, in addition to everything we gathered during the election campaign, there’s still no acceptance by the Board that there’s a problem,” he said.

“But it’s their responsibility to deliver health care within this county, and they’re failing.  The management is failing us here in Pembrokeshire and there’s a complete lack of transparency and accountability.  All these people sitting in management roles are being paid huge amounts of money, some bringing in six figure salaries.  But they’re failing.”

Mr Tufnell has now requested an urgent meeting with Hywel Dda chief executive Phil Kloer which is expected to take place on February 14.

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