Connect with us
Advertisement
Advertisement

News

Wetherspoon employee will be ‘dealt with’

Published

on

William OwenWETHERSPOON have confirmed they will deal with a member of staff who, it appears, acted in a manner the pub chain have referred to as ‘below the standards they expect’.

David Campbell, who works as a chef at the Haverfordwest pub, was accused by a customer of having responded poorly to a complaint of a twig being found in a meal. The Facebook page, ‘Spotted Haverfordwest’ carried the complaint by the anonymous customer in the form of a post that read: “The way I got treated in Wetherspoon in Haverfordwest today was disgusting. I am a student from Pembrokeshire College and me and two of my other friends from there went to Weatherspoon to have some lunch on our break. It was fine ordering my food and the food came out really quickly. However, I took a second bite from my wrap and there was something really hard in it, and as I took my mouth away and looked into the wrap there was a tree twig covered in dirt in it. The manager then came over after another 10 minutes of waiting and was very rude and made out that I had put the twig in the wrap, he then finally went to give me the refund but came back with £1.63 which was not the whole refund, so we were charged for the drink.”

The post, and complaint, was seen by the chef who responded to the criticism, placing his own post which read: “Stick that wrap up your ass you c***.”

The Pembrokeshire Herald contacted Mr Campbell, who attempted to explain himself and the post he had published: “Obviously that girl wrote a complaint about Wetherspoon and I commented on it. No one knew who I was until that boy commented on my status and then sent it through to Haverfordwest’s Spotted Mail. I know him, he’s not a friend. I’m going to lose my f*****g job, while people are on Facebook all day causing s**t where I work. Now I probably won’t have a job. What I said was taken out of context, people made it in to something big, my comment was like any other comment till that k**b said I worked there.”

Approached on the subject of an apology, he stated: “The twig was not in the wrap because it was made fresh, so no, I’m not sorry.”

Wetherspoon spokesperson, Eddie Gershon, said of the matter: “We are fully aware of the incident at the pub. Wetherspoon sets high standards and on this occasion the company’s staff fell below the standards expected. We regret that in the first instance the complaint was not dealt with in the manner we expect. Also, the comments made on Facebook by the member of staff were completely inappropriate and the matter is being dealt with internally. Our aim is to speak with the customer directly in order to apologise to her.”

2 Comments

2 Comments

  1. Foxtrot

    February 5, 2015 at 6:12 pm

    I think this story is terrible and I feel sorry for the chef.

    There is just no way that a twig, with dirt on it, would make its way inside a ‘wrap’ that he had just made fresh in the kitchen.

    May I suggest a more likely explanation is that the twig (if it ever existed at all) made its way into the ‘wrap’ after it left the kitchen, when she had it.

    Who could have put it there? Well, the ‘complainant’ is a college student who says she was eating with her friends, hint hint.

    If the chef loses his job over this unbelievable complaint, I think the Herald should employ him as a restaurant critic, they aren’t blameless, naming and shaming him like this.

    Then, when he’s an established critic he can go to McDonalds Merlins Bridge in a year’s time where he will probably meet that girl behind the counter, serving him (having reached her pinnacle).

    He can then go and write all about her, name and all, on social media and make her life hell!

  2. theone

    February 7, 2015 at 2:48 pm

    Foxtrot.
    The issue is not the complaint, its the disgraceful behaviour of the employee on social media.

Leave a Reply

Your email address will not be published. Required fields are marked *

Health

GP patient lists ‘generally sound’, audit finds

Published

on

Controls against list inflation appear effective, but some duplicates and deceased records remained

GP practice patient lists in Wales are in “good health overall”, with no immediate evidence of fraud found in a new data-matching exercise carried out with NHS Wales Shared Services Partnership (NWSSP), according to Audit Wales.

The pilot focused on two areas that can affect the accuracy of practice lists and, by extension, the way practices are funded: duplicate patient registrations and deceased individuals not being removed in a timely manner.

Audit Wales said the payment system for GP practices is complex, but patient numbers sit at the heart of it — creating an inherent risk that inflated lists could lead to incorrect payments. Accurate lists also support wider primary care management, including ensuring patients receive timely invitations for services such as screening and preventing people who should not be registered from blocking appointment invitations.

While auditors found no immediate evidence of fraud in the areas examined, a small number of errors were identified.

The exercise found 140 duplicate registrations to date, with a further 395 potential matches still under investigation. It also identified 15 cases where deceased individuals remained on GP patient lists, with some left on the lists for a significant period.

Audit Wales said these issues meant some GP funding had been allocated inaccurately, but the amount involved was low.

The findings suggest patient list inflation controls are generally sound in the areas covered by the pilot, though NWSSP is working to strengthen its central controls. Audit Wales also noted recent wider IT system changes affecting England, Wales and the Isle of Man.

Auditor General for Wales Adrian Crompton said data matching and other analytic techniques are becoming increasingly important as public bodies tackle risks around fraud and error.

He said: “The results from this exercise have not identified significant concerns about the accuracy of GP patient lists and that is a good thing. But there is no room for complacency. I therefore welcome the way in which NWSSP has taken forward learning from this exercise as part of wider improvements it has already made.”

The pilot compared certain personal details for permanently registered adult patients across GP lists in Wales and against UK Government death registration records. It identified just over 7,000 potential matches from around 2.7 million records processed, with most of the matches investigated by NWSSP found to be explainable false positives.

Audit Wales said the Auditor General is the independent statutory external auditor of the devolved Welsh public sector, responsible for the annual audit of the majority of public money spent in Wales.

Continue Reading

Crime

Drug dealer caught with £11,400 cocaine stash hidden in underwear

Published

on

Judge criticises “long and inexcusable delay” as Saundersfoot man is jailed for 27 months

A COCAINE dealer who tried to conceal drugs in his underwear was caught with a high-purity stash worth more than £11,000, a court heard.

Thomas Groves, 37, of Whitlow, Saundersfoot, was arrested after police stopped his car in Carmarthen on Friday, April 8, 2022.

Prosecutor Sian Cutter told Swansea Crown Court officers searched the vehicle and seized Groves’s phone. During a further search, police found a bag of white powder hidden in his underwear.

Testing showed it contained 19.5g of cocaine at 75% purity, with an estimated street value of £11,400.

Judge Paul Thomas KC criticised Dyfed-Powys Police for what he called a “long and inexcusable delay” in bringing the case to court.

The judge noted that part of the delay was caused by Groves refusing to provide the PIN for his phone, but said the police also bore responsibility because of their “tardiness”. Ms Cutter apologised to the court for the time the case had taken.

Groves pleaded guilty to possession with intent to supply cocaine. He has one previous conviction, for drink-driving in 2010.

Defence barrister Emily Bennett said Groves had recently become a father, after his partner gave birth two months ago. The court heard he was working as a supervisor at Hinkley Point nuclear power station in Somerset and was well regarded.

Ms Bennett said Groves was a cocaine user at the time of the offence and had been supplying friends. She added: “The defendant knows he faces a custodial sentence today… This will be his first experience of custody.”

Sentencing him, Judge Thomas said the delay would be reflected in the final term. Groves was jailed for 27 months and will serve half in custody before being released on licence.

He is due to face a proceeds of crime hearing in May.

Continue Reading

Education

Village school governors publish counter-proposal on first day of closure consultation

Published

on

GOVERNORS at Ysgol Meidrim in Carmarthenshire have published a counter-proposal to the council’s plan to close the village school, as the six-week public consultation gets underway today (Jan 16).

The start of the consultation had originally been scheduled for Tuesday (Jan 13) but was delayed after the council had not completed the Welsh-language translation of the consultation documents in time.

In a message to the Chair of Governors, Ann Jones, the council’s Chief Executive, Wendy Walters, confirmed the consultation period would begin today (Jan 16). It is expected that both the Welsh and English versions of the consultation document will appear on the council’s website.

In response, the school’s governors have released their own 73-page counter-proposal, developed since the cabinet decision in November to proceed to consultation.

The governors’ plan is to secure a viable long-term future for Ysgol Meidrim by developing the school, outside teaching hours, as a Community Hub. The document includes research and a cost-benefit analysis, along with a list of potential funding sources to support the project.

The proposal, however, depends on the school remaining open and based on the current premises, with governors arguing that the school is essential both as a focal point for young families and as a key part of the funding model.

Alongside the main document, the governors have also published a supplementary paper which sets out alternative savings the council could make — claiming it could reduce education spending by around a quarter of a million pounds without closing community schools.

Supporters say they now want the six-week consultation period to be used for detailed discussions between council officers and governors, with a view to reaching a positive outcome.

Speaking on behalf of the governors, Sian Straczek, of Meidrim, said: “As school governors at Ysgol Meidrim, we were very disappointed that we have not been given a proper chance to explore all future options for the school with council officers.

“The statutory code requires the council to have explored with us all options before proposing closure — otherwise the ‘presumption against closure’ of village schools becomes meaningless.

“We have worked hard on this carefully-costed counter-proposal to develop our school as a valuable community hub out of school hours, and hope that we will now be given the opportunity during the consultation period for practical discussions with officers in a spirit of co-operation.”

The governors have also launched a campaign logo — “Mlaen Meidrim” (“Forward Meidrim”) — as well as a campaign video highlighting the school’s importance to the local community.

On behalf of Cymdeithas yr Iaith in Sir Gâr, Ffred Ffransis said the council’s own figures suggested the financial case for closure was weak.

He said: “The council’s own figures show that there will be 39 pupils at Ysgol Meidrim in two years, and that the total saving from closing the school — after deducting additional school transport costs — is only claimed to be £13,000 a year.

“If such a school is closed, then 20 more rural Welsh-medium schools will be under threat, in a total annihilation of our rural communities.

“The governors at Meidrim, all volunteers, have produced an amazing document and deserve a proper hearing, not just the standard negative written responses. Their counter-proposal could be an exciting pilot project — both in community-based primary education and in the wider revival of Welsh-speaking rural communities.

“Over the last decade Carmarthenshire County Council has been far more open in its discussions than was previously the case, and our hope is that there will now be positive, two-way discussion rather than the usual sterile negative responses.”

Continue Reading

Education12 hours ago

Village school governors publish counter-proposal on first day of closure consultation

GOVERNORS at Ysgol Meidrim in Carmarthenshire have published a counter-proposal to the council’s plan to close the village school, as...

Local Government16 hours ago

Dramatic start to Neyland code hearing as town clerk gives evidence

Ombudsman-led proceedings heard at Haverfordwest County Court A HEARING to determine whether a Neyland town councillor breached the code of...

News2 days ago

MP presses Labour over Pembrokeshire ‘not-spots’ as Tenby misses on latest upgrades

MID and South Pembrokeshire MP Henry Tufnell has pressed the UK Government for action on poor mobile connectivity in Pembrokeshire...

Business2 days ago

Milford Haven’s offshore future in focus as floating wind project wins backing

Erebus scheme off Pembrokeshire coast backed in UK auction as Irish Sea port resilience plan published PEMBROKESHIRE’S role in the...

News2 days ago

Eluned Morgan: Wales ‘damn right’ to demand more rail cash from UK Government

FIRST MINISTER PUSHED ON “PALTRY” FUNDING AND HS2 FALL-OUT IN SENEDD EXCHANGE WALES’ First Minister Eluned Morgan has insisted it...

Crime3 days ago

Man jailed after samurai sword brandished in Pembroke Dock street brawl

15-month sentence after “ugly” disturbance left members of the public fearing for their safety MICHEL VALMONT has been jailed for...

Education4 days ago

Pembrokeshire Learning Centre placed in special measures following Estyn inspection

PEMBROKESHIRE LEARNING CENTRE has been placed in special measures after inspectors raised serious concerns about standards and leadership at the...

Crime4 days ago

Father jailed for 35 years after baby hurled at television

Court hears infant suffered catastrophic, life-changing injuries after violent attack in Ceredigion home A COURT has heard how a two-month-old...

News4 days ago

Former Tory chancellor Zahawi defects to Reform UK

NADHIM ZAHAWI has defected from the Conservative Party to Reform UK, becoming Nigel Farage’s highest-profile political recruit to date and...

News4 days ago

Ancient New Year celebrations still ring true in hidden corner of Pembrokeshire

WITH New Year celebrations safely packed away with the tinsels and baubles for another 12 months, a quiet corner of...

Popular This Week