Health
Welsh Ambulance Service tightens eligibility checks for patient transport service
THE WELSH AMBULANCE SERVICE has announced changes to the way it assesses eligibility for its Non-Emergency Patient Transport Service (NEPTS), saying the move is needed to cope with increasing demand and ensure support is available for those who need it most.
The service, which provides transport to and from healthcare appointments for patients who are unable to travel independently because of their medical condition or mobility needs, is introducing a more consistent approach to applying Welsh Government eligibility criteria.
In a statement released on Tuesday (July 1), the trust said it was also improving the way patient journeys are planned and managed, with the aim of reducing short-notice cancellations and making the service more reliable for eligible patients.
The announcement comes just days after the Welsh Ambulance Service declared a critical incident following a significant rise in demand across its emergency services, highlighting the wider pressures facing healthcare transport across Wales.
The trust said the eligibility criteria themselves are not changing, but assessments will be carried out more consistently to ensure limited resources are directed towards patients with the greatest need.
A spokesperson said: “We’re strengthening how we assess eligibility for our non-emergency patient transport to help ensure support is available for those who need it most.
“Due to increasing demand, we are applying Welsh Government eligibility criteria more consistently and improving how journeys are planned and managed. Our aim is to reduce short-notice cancellations and provide a more reliable service for eligible patients.”
Patients who currently use the service may notice additional questions or checks when transport is booked or reviewed.
The Non-Emergency Patient Transport Service is separate from the 999 ambulance service and is primarily used by patients attending regular hospital appointments, dialysis, cancer treatment and other healthcare services where independent travel is not possible.
The Welsh Ambulance Service is encouraging anyone concerned about their eligibility or transport arrangements to contact the service for further information.
The changes are expected to be rolled out across Wales over the coming months.
Health
Wales’ only specialist eye hospitals strengthen senior team
WALES’ only specialist eye-care hospital, Sana Private Health, has expanded its senior team to welcome Francesca Oak as a new Business Relationships Manager.
Aiming to increase Sana’s optometry network across Wales, Francesca’s appointment represents the Cataract Centres of Excellence’s approach to enhanced patient care, particularly for those with complex eye health conditions.
The new role has been created as demand for specialist eye care continues to grow across Wales, with increasing numbers of patients seeking treatment for age-related eye conditions including cataracts, glaucoma and macular degeneration.
The appointment will see Francesca, who holds extensive experience in optometry practice, provide expert consultation for optometrists. Advising on bespoke treatment options available for patients, Francesca will also take feedback from optometrists to shape Sana’s future planning based on patient needs.
It is the first time the hospital has brought in a specialist in relationship management, demonstrating Sana’s commitment to improving patient pathways to care. Coupled with the recent investment in renovating its Bridgend hospital, the new role highlights Sana’s continued growth.
Speaking of her appointment, Francesca Oak said: “I’m delighted to join the team at Sana Private Health at this exciting time for the hospital. We are seeing real growth and investment in cutting-edge technologies which will enhance patient care, and I’m looking forward to working with optometrists across Wales to shape our approach to care.”
With hospitals in Swansea and Bridgend, Sana Private Health was established in March 2023 by world-leading ophthalmologists Mr Luke Anderson and Mr Mario Saldanha.
The private healthcare centre offers treatment for glaucoma, retinal disorders, macular degeneration, cornea conditions, refractive lens exchange, laser vision correction, and is a leading specialist centre for cataract removal.
Mr Luke Anderson, Founding Director and Ophthalmic Surgeon at Sana Private Health, said: “Bringing Fran into the team represents our commitment to excellence, strengthening our relationships with optometrists across the country.
“Patients need to feel confident that, when they speak to their optometrists, they’ll be able to access the right treatment in outstanding facilities. By bringing Francesca on-board, we’re improving our outreach to optometry practices and ensuring patients have an efficient, practical and tailored referrals process, so they can be seen by a specialist quicker and get back to the life they love.”
To find out more, visit https://www.sana-health.co.uk/
Health
Stroke services consultation reaches halfway point as public urged to have say
HYWEL DDA University Health Board is urging people to take part in its consultation on the future of stroke services, as the process reaches the halfway point.
The second phase of the eight-week consultation began on May 28 and will remain open until July 26.
The health board is seeking views from patients, carers, staff, local communities and stakeholders on its preferred option for stroke services across Carmarthenshire, Pembrokeshire and Ceredigion.
Under the preferred option, a 24-hour acute stroke and rehabilitation unit would be based at Glangwili Hospital, with a stroke rehabilitation unit at Bronglais Hospital. Treat-and-transfer services would continue at Bronglais, Prince Philip and Withybush hospitals.
Stroke services are currently provided at all four main Hywel Dda hospitals, namely Bronglais, Glangwili, Prince Philip and Withybush. However, the health board says services do not consistently meet national clinical standards and that specialist stroke cover is not available 24 hours a day, seven days a week.
More than 1,700 people have already taken part in the second phase of consultation, either through public events or by completing the questionnaire.
Mark Henwood, Hywel Dda University Health Board’s Executive Medical Director, said: “We know how important stroke services are to members of our communities and to our staff.
“Providing timely, high-quality specialist care for people who experience a stroke is critical. Stroke care has advanced significantly, and evidence shows that patients have better outcomes in specialist units with access to expert teams and equipment around the clock.
“We are listening carefully to what people are telling us, and this feedback is important in helping us understand what matters most to our communities. Thank you to everyone who has already attended our engagement events, both in person and online. We look forward to speaking to more people before the consultation ends on July 26.”
Lee Davies, Executive Director of Strategy and Planning, said the health board had been meeting staff and communities across the three counties, as well as representatives from neighbouring health board areas.
He said people had raised questions about where they would go for diagnosis and treatment, how transfers between hospitals would work, and why stroke services could not continue as they are across all four hospital sites.
Mr Davies said: “It’s important to reassure people that, now and in the future, if you think someone is having a stroke, you should seek immediate help by calling 999.
“As happens today, and with any future option, they will be taken to the nearest appropriate hospital for assessment and initial treatment. If specialist treatment such as a thrombectomy is needed, patients would continue to be transferred to specialist centres in Bristol or Cardiff.
“Throughout this process we are working with the Welsh Ambulance Services University NHS Trust, and other providers such as the Adult Critical Care Transfer Service and national commissioners.
“Once an option for the future of stroke services is chosen, detailed modelling will take place to understand what dedicated transport arrangements will be needed, so this would not impact on emergency ambulance availability.
“We need to make changes to ensure we meet national standards and can provide safe, sustainable, accessible and kind services. We need to give people the best possible chance of recovery after the devastating effects of a stroke.”
The remaining public drop-in events are:
- Tuesday, June 30, 2pm to 7pm, Y Plas, Machynlleth, SY20 8ER
- Monday, July 6, 2pm to 7pm, Canolfan Creuddyn, Lampeter, SA48 7BN
- Wednesday, July 8, 2pm to 7pm, Pater Hall, Pembroke Dock, SA72 6DD
- Tuesday, July 14, 2pm to 7pm, Ivy Bush Royal Hotel, Carmarthen, SA31 1LG
- An online session will also be held on Tuesday, July 7, at 6:30pm.
Everyone is welcome to attend to find out more, ask questions and share their views.
The health board says all feedback received during this phase of consultation, along with views gathered in 2025 and the latest evidence, will be considered before a final decision is made later this year.
Further information, including the questionnaire, is available on the Hywel Dda stroke consultation website.
People can also contact the engagement team by emailing [email protected] or by calling 0300 303 8322, option 5.
Health
Welsh Ambulance Service stands down critical incident after heatwave pressure
THE WELSH AMBULANCE SERVICE has stood down the critical incident declared on 26 June following three days of sustained pressure linked to the extreme heat.
The service said demand has now begun to reduce, although it remains under significant pressure.
Members of the public are still being urged to call 999 only in serious or life-threatening emergencies.
For less urgent health concerns, people are being asked to use NHS 111 Wales or the online Albot service for advice and support.
The Trust thanked staff, volunteers, partner organisations and the public for their patience, professionalism and support during what it described as an exceptionally challenging period.
-
Crime6 days agoPolice appeal after reported rape at Young Farmers rally
-
Crime4 days agoDyfed-Powys Police rated only ‘Adequate’ in organised crime inspection
-
News2 days agoBiker dies and woman seriously injured in Black Mountain crash
-
Entertainment5 days agoTorch cuts children’s cinema tickets to £5.25 for summer
-
Farming6 days agoFarmers urged to protect themselves as heatwave brings health risks
-
Farming6 days agoRural Wales ‘left out’ of net zero debate, warns carbon entrepreneur
-
News5 days agoReform MS: ‘I felt like shouting get out of the water’
-
Climate5 days agoWelsh waters, Westminster profits: Crown Estate row reignited in Wales





