Connect with us
Advertisement
Advertisement

News

Residents help improve police complaints service

Published

on

Tony Richards (Residents’ Panel chair): Reassured by improvements.

Tony Richards (Residents’
Panel chair): Reassured by
improvements.

A REVIEW by local residents shows that the way Dyfed-Powys Police handle public complaints is improving.

The independent review of the force’s complaints process showed an improvement in the quality of complaint files and complaint responses.

The work, carried out by a volunteer residents’ panel, suggests that correspondence was better written, more thorough and more sympathetic than files reviewed six months earlier.

The volunteer panel, formed by the Police and Crime Commissioner Christopher Salmon last year, also praised the continued improvement in the timeliness of complaint responses.

Panel chair Tony Richards said: “It’s reassuring to see that our recommendations for improvement are being accepted by the police; their implementation is evident. The panel provides completely independent scrutiny of the way in which Dyfed-Powys Police manages complaints. This is good news for the wider community and the police as it identifies areas for improvement and existing good practice.”

Mr Salmon said: “It’s encouraging to know that policing is being improved by the residents of Carmarthenshire, Ceredigion, Pembrokeshire and Powys. I want to thank them for all of their hard work, and want to see this improvement continue.”

The panel highlighted areas for future learning including the need to ensure care and clarity in correspondence to complainants.

Superintendent Richard Lewis, head of the force complaints team, said: “We thank the Residents Panel for their feedback. We’re eager to improve and will keep working closely with the volunteers.”

Dyfed-Powys Police received 276 formal complaints in 2014 (with 580 issues being raised in these), 290 compliments and 1,652 expressions of concern.

The residents’ panel is next expected to report in April. Anyone interested in knowing more about the panel, or who would like to volunteer, can find out more here or get in touch with the office on 01267 226440.

Continue Reading
Click to comment

Leave a Reply

Your email address will not be published.

Business

Castell Howell Foods highlights sector concerns over Covid recovery

Published

on

THE HOSPITALITY sector may be opening up, but transport and supply issues are hampering the industry’s recovery – according to Castell Howell Foods.

One of the UK’s largest independent food wholesalers, Castell Howell, has taken the step of contacting customers to highlight the significant challenges faced by the sector as it recovers from the pandemic.

While there is relief at easing lockdown and optimism for a busy summer with bookings for UK ‘staycations’ and leisure activities, pressing issues remain.

Shortages of key staff and problems faced by some suppliers have resulted in the Welsh wholesaler being forced to make some “uncomfortable” decisions and changes to its operation, including having to pass on some supply chain price increases.

In particular, a shortage of qualified delivery drivers has meant the Cross Hands based business has had to be resourceful to maintain its delivery frequency to its customers. To help bridge the gap in the short term, other Castell Howell staff who hold an HGV licence have been temporarily redeployed to the transport department. Among them are area sales managers.

Castell Howell Sales Director, Kathryn Jones, said “Unfortunately, due to the drastic reduction in sales in 2020, our workforce decreased by over 100 colleagues. Whilst we now need most to return to the workplace, many have found alternative employment; this is a common theme across the supply chain.

“We have been actively advertising and recruiting for several months. However, as highlighted in the press, there are over 75,000 vacancies across the UK for HGV drivers alone.

“We too are currently short of drivers, especially Class 2 HGV. Driving a multi-drop vehicle for Castell Howell is a very different proposition to driving a limited drop schedule. Consequently, as you can imagine, it has been challenging to fill these vacancies.”
Stock availability is also an issue, as some suppliers struggle to manufacture under new social distancing rules. Delivery to Castell Howell from suppliers is also being affected by the UK-wide shortage of haulage drivers.

Kathryn Jones said, “To build up buffer stocks, we are increasing our volume of orders, especially for commodity lines. We aim to mitigate future stock shortages the best we can. We are constantly seeking substitute products from manufacturers who have the capacity to deliver. However, this is becoming increasingly more difficult.”

Castell Howell has made changes to its ordering process to improve its own deliveries, with earlier cut-off times.

“These changes go against the grain and were extremely difficult decisions to take. However, it is imperative to implement these in order to continue operating under these difficult circumstances whilst still maintaining a high level of service. We are very grateful to our customers for their support, patience and understanding.”

For Castell Howell, the difficulties arising from the pandemic were exacerbated by the loss of business with SA Brain & Co. This loss occurred following the Welsh company’s deal with brewery giant Marston’s to operate SA Brains pubs from January 2021.

Before that date, Castell Howell had been the sole supplier to SA Brain since 2008, including supplying 80 of the Welsh brewery’s managed public houses.

Kathryn Jones said, “However, despite the challenges in the supply chain and deliveries, we remain optimistic that the sector in the UK will work together to navigate through these unprecedented times and have a successful summer.”

Continue Reading

News

Port boss: Pembroke Dock development full permission an ‘important step’

Published

on

THE CHIEF EXECUTIVE of the Port of Milford Haven has welcomed a decision of “non-intervention” by the Welsh Government over plans to re-vamp Pembroke Dock’s historic port facilities.

The redevelopment scheme, approved by Pembrokeshire County Council’s Planning Committee in May, will see some areas such as a dock covered with sand and “infilled”.

Plans also include the demolishing of some buildings, erection of buildings and ancillary works.
Despite planning being granted at council level, full authorisation to go ahead with the development was not to be issued until the Welsh Government made its decision regards the matter.

More about the planning application can be read here: https://www.herald.wales/west-wales/pembrokeshire/major-marine-project-causes-concern-about-visual-impact-and-heritage-loss/

Now that the Welsh Government has decided not to interfere with Pembrokeshire County Council’s grant of planning permission, the Port’s boss, Andy Jones, expressed his delight, saying: “This marks an important step forward in the development of Wales’ clean energy centre at Pembroke Dock.

“It will provide sustainable opportunities for the many people who rely on the activity along the Milford Haven Waterway for employment.

CEO: Port Authority’s Andy Jones (Pic MHPA)

“Pembroke Dock Marine will unlock new opportunities for young people to enter the maritime, renewable and engineering sectors, build resilience within Pembrokeshire’s business community, and make a positive contribution to our natural environment as we transition to a low carbon energy generation.”

Tim James, head of commercial and energy at the Port of Milford Haven called the project a “once in a generation opportunity to improve Pembrokeshire’s economy for years to come”.

Objectors had complained that the plans were too large and would damage the historic dockyard, as well as having a visual impact on the dock.

The was opposition from local heritage campaigners, with complaints over the size of two huge proposed hangars which the project’s critics said would impact adversely the landscape.

The economic benefits of the £60 million marine energy “far outweigh” any impact on the historic environment, a report earlier this year to council planners said.

Continue Reading

News

Medical evacuation from LPG tanker off St Ann’s Head

Published

on

ANGLE Lifeboat was launched on service at 12:59pm on Thursday afternoon (Jun 10) to assist in a medical evacuation from a LPG tanker 13 miles SSW off St Ann’s Head.

The coastguard helicopter from Newquay in Cornwall was also on route. With the poor visibility due to fog, Angle all-weather lifeboat was to stand by the vessel to provide an alternative route for evacuation if needed.

After a choppy route in the poor visibility the RNLI volunteers arrived on scene at 2:07pm.

At the time of their arrival, the paramedic from the coastguard helicopter was aboard the vessel preparing the casualty to be winched to the helicopter.

In less than ten minutes the casualty was winched up to the helicopter and flown to hospital, at which point the lifeboat and crews were stood down and headed back to the station.

After rehousing shortly after 3:30pm the lifeboat was washed fuelled and made ready for service shortly after.

Continue Reading
Business8 hours ago

Castell Howell Foods highlights sector concerns over Covid recovery

THE HOSPITALITY sector may be opening up, but transport and supply issues are hampering the industry’s recovery – according to...

News2 days ago

Port boss: Pembroke Dock development full permission an ‘important step’

THE CHIEF EXECUTIVE of the Port of Milford Haven has welcomed a decision of “non-intervention” by the Welsh Government over...

News2 days ago

Medical evacuation from LPG tanker off St Ann’s Head

ANGLE Lifeboat was launched on service at 12:59pm on Thursday afternoon (Jun 10) to assist in a medical evacuation from...

News3 days ago

Milford Haven child sex offender Colin Sharpe jailed for 10 years

A MILFORD HAVEN child abuser sat crying in court as details of his four-year long abuse of a schoolgirl were...

News5 days ago

Police on patrol near key industry infrastructure

OPERATION SERVATOR patrols were carried out on Wednesday morning (Jun )  with the Joint Firearms Unit and the roads policing...

News5 days ago

Paul Davies raises marina hotel development in Senedd chamber

A NEW hotel development in Milford Haven has been raised in the Senedd Chamber by local Member Paul Davies. Mr...

News5 days ago

Police looking for missing Pembrokeshire teenager [Update: Girl has been found]

DYFED-POWYS POLICE is appealing for help to find 15-year-old Rosie Suvarna-Umeanozie who is missing after travelling from Tenby to London...

News6 days ago

Coronavirus cases in Wales still lowest in UK says Health Minister

WALES continues to have the lowest rate of coronavirus cases in the UK, Welsh Health Minister Eluned Morgan said today. ...

Sport6 days ago

Welsh Government pilot test event confirmed for North Pembs

THE Wales Triathlon will take place in Fishguard on Saturday (12 June) as part of the Welsh Government’s series of pilot...

News6 days ago

Herald lodges application to overturn reporting restriction at the Court of Appeal

THE PEMBROKESHIRE HERALD has applied to the Court of Appeal to overturn the press gagging order which prevented the defence...

Popular This Week