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West Wales residents put caring staff at top of their hospital wish list

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caring staffPEOPLE across West Wales have voted ‘caring staff’ as the most important element when staying in hospital. A new survey, conducted by BMI Werndale Hospital in West Wales, focused on attitude towards caring for others and how people view professions that deliver care.

The survey also indicates how social media is fast becoming the most popular way to stay in touch with people.

With just days until Christmas, the ‘Care’ survey revealed there is plenty to be cheery about as we head into the season of good will, as resident across West Wales believe people would be prepared to perform a selfless act to help someone else.

Of those surveyed 67% believed most people would help someone who had fallen in the street. It seems there are some favourite ways for people in West Wales to reach out to someone to show they care. 13% said they would ‘ask someone if they were ok or how they were feeling’, 13% said they would be a good listener, but it was giving someone a hug that came out on top with 27%.

The survey highlighted how we look to certain professions to deliver care when it is needed. Nursing proved to be the profession that is most associated with care 53%, with other caring professions including fire-fighters (20%) and paramedics (6.7%).

Director of Nursing at BMI Werndale Hospital, Gaynor Llewelyn said:

“The survey reveals some reassuring information about the community where we live and work. It is good to know that residents across West Wales believe reaching out to others is still an important part of their busy lives.”

Those who responded to the survey were very clear about the most important requirement during a stay in hospital.

Whilst 20% said they would look for clean facilities, 80% said it was the caring staff that was their most important requirement.

Something 76 year-old Elaine Rees from Llanelli can relate to during her recent stay at BMI Werndale Hospital. Having been admitted for a total hip replacement operation, Elaine was so impressed with the care received, she wanted to show some appreciation so wrote to the team to say thank you: “I was so impressed with how I was looked after, it really was incredible. The staff throughout the hospital put me at my ease and made my stay at BMI Werndale Hospital extremely comfortable and as worry free as a stay in hospital can be. It was so important to my recovery following the operation; I can’t thank the team enough.”

Gaynor Llewellyn said: “It is always such an amazing gesture for a patient like Elaine to take the time to say thank you to our staff. We never take thank you letters for granted. Everyone in the hospital is made aware of the kind words people express.”

Gaynor added: “It has to be recognised that although our nurses are incredibly caring, the care delivered to our patients is extended throughout the hospital by ALL of our staff. From our receptionists who greet our patients through to the catering staff; everybody here at BMI Werndale Hospital is passionate about care and goes above and beyond to try and make every patient’s stay here as comfortable as possible.

The latest patient survey results for BMI Werndale Hospital speak for themselves with 97% of patients rating the nursing care received at the hospital as either excellent or very good.

Executive Director, Caroline Daymond said:

“The patient survey stands as a great insight into how we all perform. We are very proud of our hospital and we make it our priority to work as hard as possible to make each patient’s journey through the hospital as smooth and as compassionate as possible. The results around care are an important indicator of how well we perform across the hospital and we monitor the results very closely. I would like to thank the team for the continued hard work and for the energy they give. It is also important to realise the need to build on this, which is something we’ll be aiming to do throughout 2014.”

With Christmas fast approaching, it seems the spirit of good will is alive and well in West Wales. The survey revealed when it comes to donating to charity there were multiple ways people donate with 73% of responders saying they would give money. Other ways of donating included:

Time (13%)

Unwanted items (73%)

It seems people across West Wales also believe Wales is the most caring region in the UK with 73%.

The survey revealed how modern forms of communication are becoming ever more important in our lives with 60% saying they are aware if people are struggling or need help through social media. 27% of people chose to stay in touch with friends and neighbours by mobile telephone.

Others included:

Popping around for a chat (33%)

Text / What’s App (26%)

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Charity

Kurtz goes Jurassic as Pantosaurus visits Senedd NSPCC Campaign

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THIS WEEK, the NSPCC’s annual campaign to safeguard children from sexual abuse reached the steps of the Senedd.

Pantosaurus, the friendly mascot of the NSPCC’s PANTS campaign, appeared to raise awareness among Members of the Senedd and the wider public about the vital importance of child safety. The campaign encourages parents and carers to talk openly with young children about risks and protective measures.

The PANTS campaign is built around five key child protection messages:

  1. Privates are private.
  2. Always remember your body belongs to you.
  3. No means no.
  4. Talk about secrets that upset you.
  5. Speak up; someone can help.

After meeting Pantosaurus, Samuel Kurtz MS, Member of the Senedd for Carmarthen West and South Pembrokeshire, expressed his support for the campaign

He said: “I wholeheartedly support this important NSPCC initiative. Since its launch in 2013, it has empowered over six million families to discuss this sensitive subject.

“This issue affects communities across Wales, so promoting the five principles of PANTS is essential for everyone in Pembrokeshire and beyond.”

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Community

Crowdfunding drive launched for documentary on forgotten 1967 football match

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A CROWDFUNDING campaign has launched to support a new documentary capturing a nearly forgotten piece of football history—a 1967 charity match in Liverpool featuring Hungarian football icon Ferenc Puskás, alongside British legends Billy Liddell and John Charles.

Daniel Metcalf, director of the film and grandson of Chester FC striker Mike Metcalf, who played in the match, describes the film as “a love letter to the beautiful game,” aiming to highlight community spirit and the unity of sport. “Through personal stories, historic footage, and expert insights, we’ll revisit this unique game and explore 1960s football’s influence over the decades,” he said.

The project has attracted substantial backing, including collaboration with Chester FC, endorsements from notable players like Neville Southall, and the involvement of a skilled production team with narration by broadcaster Kim Thomas.

Supporters can choose from various funding tiers, with contributions starting at £10 for acknowledgments and extending to £5,000 Producer credits. Rewards range from film credits to signed memorabilia and invitations to the UK premiere. The funding target of £3,300 aims to cover initial production costs, with stretch goals set to enhance production quality.

Filming will commence in Chester in May 2025, with the documentary slated for release in early 2026 for the festival circuit.

For more information or to support the project, visit Kickstarter.

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Community

Carew Castle triumphs again as Visitor Attraction of the Year at Croeso Awards

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CAREW Castle, one of Pembrokeshire’s most treasured landmarks, has once again been named Visitor Attraction of the Year at the prestigious Visit Pembrokeshire Croeso Awards, cementing its place as a top destination for visitors to the region.

The award, presented during a grand ceremony at Pembrokeshire College, recognises the Castle’s ongoing dedication to providing an exceptional visitor experience. This second consecutive win underscores Carew Castle’s commitment to excellence, from its welcoming guides to its expertly preserved grounds and engaging events, drawing visitors year-round.

Daisy Hughes, Manager of Carew Castle, expressed gratitude for the continued recognition: “Winning this award two years in a row is a testament to everyone involved in bringing Carew Castle to life – from the knowledgeable guides to the conservationists, dedicated team of volunteers, and our hardworking tearoom team. It’s truly a group effort, and we’re honoured to be recognised once more as one of Pembrokeshire’s premier attractions.”

The Castle has become a hub of excitement year-round, with special charm during the quieter winter months. Seasonal events like Glow, an enchanting Christmas light display, featuring rooms of the Castle dressed for the festivities and live musical performances, draw visitors of all ages. This festive season also includes Santa’s Grotto, a Christmas Needle Felting Workshop, and children’s Christmas Craft Workshops – ensuring there’s something for everyone to enjoy as the nights draw in.

Carew Castle is open daily from 11am to 3pm throughout the winter, with extended hours on Fridays through Sundays when Glow and Santa’s Grotto are in full swing.

For a full schedule of upcoming events and activities at Carew Castle, visit www.carewcastle.com.

Pictured: Carew Castle is celebrating its second consecutive win as Visitor Attraction of the Year at the Croeso Awards, recognised for its exceptional visitor experience and engaging year-round events.

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