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Adult care report slates Council

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Accepts reports findings: Cllr Simon Hancock

A DAMNING report from Wales’s Social Services Inspectorate (CSSIW) and the Healthcare Inspectorate Wales (HIW) has exposed a series of scandalous and substantial shortcomings in the way Pembrokeshire County Council deals with people with learning disabilities, The Herald can reveal. 

The report’s authors conclude that there is a series of significant failings in the way the Council delivers its services for vulnerable adults with learning disabilities, and says that plans for improving the service are ‘aspirational or embryonic’.

The report goes on to say that some measures taken with the aim of improving the authority’s performance are ‘less effective than they could be because of the absence of an overarching strategy that drives improvement across all aspects of care and support for people with learning disabilities’.

While failings are noted at the front line of service delivery, the publication does not hold back in identifying those at fault, stating that ‘senior managers and other leaders must also accept final responsibility for the deficits in performance at the front line’.

The report finds that, while there have been historical issues about competence and performance in the Community Team for Learning Disability (CTLD), it would be a mistake for the authority to conclude that this is the main reason for the deficits in performance. Rather, inspectors concluded that care managers and others have not been well served by systems, processes and leadership in recent years.

The distinction between ‘senior management’ and ‘leadership’ is particularly telling for the authority and firmly points the finger at those considerably higher up the political and executive food chain.

The report criticised the absence of an explicit accommodation strategy for people with learning disabilities and found that there was ‘little sense that the local authority has effective processes in place that will enable it to predict demand, plan for the future and deliver sustainable and preventative solutions’.

Noting that the Health Collaborative, of which the Council is part, and its regional statement of intent have ‘the potential to provide a sound basis for progress’, inspectors found that it had ‘only marginal impact in Pembrokeshire’.

The deficiencies in the Council’s approach to dealing with the learning disabled appear to be systemic and widespread, to the extent that even fundamental care issues are not being addressed appropriately.

The inspectors note a ‘lack of any case file audit process’ and that ‘language and communication needs were not well-represented in the files examined by inspectors’. In one case, a learning disabled Welsh-speaker was compelled to communicate in English because no carer could be found who spoke Welsh.

As of September 30, 2015, there were 129 reviews that were overdue, i.e. outstanding for a year or more. This amounts to 35% of the cases that were described by the authority as either ‘active’, ‘review only’, or ‘open to review.’

In one case, there was no assessment of need or care plan on file, but there was reference to a plan having been completed FIVE years previously. In another instance, the care and support provided for a service user had not been reviewed by the authority for more than TWO years between 2013 (when a major adult protection incident was investigated) and July 2015.

It can scarcely be surprising, therefore, that the report’s authors found that: ‘The authority is not delivering information, advice, assistance and care planning to a consistently acceptable standard. Consequently it cannot be confident about the quality of outcomes for people… Most of the case files examined showed at least some aspects of practice that was either poor or required improvement’.

Pembrokeshire County Council’s Cabinet Member for Adult Services, Health and Well-Being and Equalities, Simon Hancock, told us: “We accept the findings in the inspection report which we acknowledge revealed a need for significant improvement.

“Indeed, prior to the inspection last December, we undertook a self-assessment of Learning Disability Services and identified a number of areas which required attention.

“As a result of that awareness, the management team drew up a comprehensive improvement plan which they and the staff have been following since the beginning of the year in order to ensure that the necessary improvements are put in place.”

Among the actions identified in the improvement plan was to appoint a Champion for Learning Disabilities services in Pembrokeshire, and Councillor Hancock took up this position in January.

In order to ensure service users and carers are involved in agreeing priorities and are helping shape the service, a Learning Disability Partnership Board has been set up and a number of engagement events with service users and carers have also been held so that the voice of the customer is heard.

Councillor Hancock added: “The improvement plan will not only help ensure that the recommendations from the CSSIW inspection process are met, but that service improvement is sustained.

“I am passionate in my role of Learning Disabilities Champion for Pembrokeshire and am satisfied that we are on target to deliver the changes required.”

 

3 Comments

3 Comments

  1. Tomos

    July 26, 2016 at 9:47 pm

    Is it going to make any difference to PCC? they don’t give a flying ****

  2. flash bang

    July 27, 2016 at 9:35 am

    ” In one case, a learning disabled Welsh-speaker was compelled to communicate in English because no carer could be found who spoke Welsh.” Is that such a hardship to speak in English? Be thankful a carer was available.

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    January 28, 2026 at 6:24 pm

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Kurtz says he is “still fighting” as election approaches

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Local MS speaks about pressure of politics in major newspaper interview

SAMUEL KURTZ has said he remains determined to retain his Senedd seat despite growing political uncertainty, following a prominent double-page interview published ahead of the Welsh Parliament election in May.

The Carmarthen West and South Pembrokeshire MS spoke candidly about the pressures of public life, the challenges facing his party, and the personal toll of political scrutiny, while insisting he remains focused on local campaigning.

Mr Kurtz said: “We’re working hard for the win, but the world’s not going to end on May 8 if I don’t get re-elected.”

The comments reflect what political observers describe as a realistic assessment of the electoral environment facing the Conservatives across Wales ahead of polling day on Thursday, May 7.

Pressure of public life

In the Western Mail article, Mr Kurtz discussed the intensity of modern politics, including criticism on social media and the impact on family life. He suggested resilience was essential for anyone working in public office, describing politics as demanding but worthwhile.

The MS also highlighted his rural upbringing and agricultural background, emphasising his connection to farming communities and countryside issues — a key theme likely to feature heavily in his re-election campaign across rural parts of the constituency.

Local record under scrutiny

Mr Kurtz has represented Carmarthen West and South Pembrokeshire since being elected to the Senedd in 2021.

During that time he has spoken on issues including agriculture policy, rural economic development, and healthcare pressures, often criticising Welsh Government performance on NHS waiting times and public services.

However, with the election approaching, local voters are expected to judge candidates primarily on issues affecting daily life in Pembrokeshire, including GP access, hospital waiting lists, transport infrastructure, employment opportunities, and the cost of living.

Political landscape changing

The upcoming election will take place under new Senedd arrangements, with boundary and voting system reforms expected to alter the political landscape across Wales.

The constituency has historically been competitive, with support shifting between Conservatives, Labour and Plaid Cymru in different elections. Analysts suggest the result in May could be influenced both by national political trends and local campaigning strength.

Campaign period begins

While Mr Kurtz has not yet formally launched his constituency campaign, activity from all parties is expected to increase significantly in the coming weeks.

The Herald will be speaking to voters and candidates across Pembrokeshire as part of its continuing coverage of the Senedd election campaign.

 

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Sea Empress: 30 years since the grounding that transformed safety in Milford Haven

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Human error, storm conditions and salvage decisions combined in one of Britain’s worst maritime disasters

THIRTY years ago this week, the oil tanker Sea Empress ran aground while entering Milford Haven, triggering a maritime emergency that would ultimately reshape safety procedures in one of the UK’s most important ports.

On the evening of February 15, 1996, the Liberian-registered tanker was inbound to the Texaco refinery carrying approximately 130,000 tonnes of North Sea crude oil when it struck rocks at the entrance to the Haven.

What followed was a complex and dangerous salvage operation carried out in severe weather, repeated groundings, and eventually the release of more than 70,000 tonnes of oil into the sea — making it one of the worst environmental disasters in British waters.

What actually went wrong

The Marine Accident Investigation Branch later concluded that the grounding was primarily caused by human and operational error rather than mechanical failure.

The tanker’s steering gear and propulsion systems were found to be functioning normally.

Investigators identified a sequence of navigational decisions and communication issues between the ship’s master and harbour pilot that led the vessel too close to the rocks while manoeuvring into the channel.

Strong tidal conditions and environmental factors then compounded the situation once the vessel was aground.

In simple terms, the ship was not where it should have been.

A salvage operation under pressure

Initial efforts focused on stabilising the vessel and preventing further oil loss, but worsening weather quickly made operations far more dangerous.

Tugs worked in gale-force winds attempting to pull the tanker clear.

During one critical phase, a tow line parted under extreme tension, allowing the ship to ground again and spill additional oil.

At the same time, fears grew that vapours from the cargo could ignite, prompting evacuations near St Ann’s Head.

Aircraft sprayed dispersants over the spreading slick while emergency services prepared for a potential explosion scenario.

The priority at that stage was to prevent the vessel breaking apart completely.

Eventually, after several days of effort, salvage crews succeeded in refloating the tanker and moving it to a safer position where the remaining cargo could be removed.

Who was blamed

Responsibility for the disaster became the subject of legal and regulatory scrutiny.

The official investigation placed primary fault on navigational decisions during the vessel’s approach rather than any equipment failure.

The ship’s master and pilot both faced criticism over judgement and coordination, though the complex operational environment was also acknowledged.

In subsequent legal proceedings, liability for the spill was largely addressed through civil compensation mechanisms involving the ship owners and insurers under international maritime conventions.

There was no single individual publicly identified as solely responsible for the scale of the environmental damage.

However, the incident exposed weaknesses in escort tug arrangements, navigation procedures and emergency response planning.

Impact on Milford Haven operations

One of the most significant long-term outcomes was the strengthening of escort tug requirements for large vessels entering the Haven.

Navigation procedures were reviewed and risk management protocols improved.

Emergency pollution response capability across the UK was also reassessed.

For the port itself, the disaster became a turning point.

Milford Haven continued operating as a major energy hub, but with tighter safety controls and increased scrutiny.

Environmental and community consequences

Oil contamination spread across miles of coastline, affecting wildlife habitats, fisheries and tourism.

Thousands of volunteers joined military personnel and contractors in an enormous cleanup effort that lasted months.

While environmental recovery has been substantial over the decades, the psychological impact on coastal communities and those directly involved in the response remains part of local memory.

Maritime lessons that endure

Today, the Sea Empress is widely viewed within the maritime industry as a case study in how small navigational errors can escalate into major incidents when combined with environmental pressures.

The disaster reinforced the importance of escort towing, pilotage coordination and emergency planning in high-risk ports.

Thirty years on, the Haven remains one of the UK’s busiest energy ports — operating under safety frameworks shaped directly by the events of February 1996.

 

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Local faces appear on BBC Countryfile marking Sea Empress anniversary

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Programme revisits Milford Haven 30 years after oil spill disaster

TWO well-known Pembrokeshire figures appeared on BBC television on Sunday (Feb 15) as Countryfile marked the 30th anniversary of the Sea Empress oil spill.

Phil Thompson, former public relations manager at the Texaco refinery, and Martin Cavaney, a freelance photographer who regularly works with The Herald, were among those featured during the programme, which looked back at the disaster and its lasting impact on the county.

Presenters Datshiane Navanayagam and Hamza Yassin visited Milford Haven to explore how the area has recovered three decades after the tanker ran aground at the entrance to the waterway while carrying crude oil to the refinery.

The grounding of the Sea Empress on February 15, 1996 resulted in tens of thousands of tonnes of oil being spilled into the sea, contaminating large sections of the Pembrokeshire coastline and becoming one of Britain’s worst environmental disasters.

The programme also featured Mike Ryan, Harbourmaster at the Port of Milford Haven, who explained how the incident led to significant improvements in marine safety.

Ryan, who served for around 30 years in the Royal Navy before joining the port, said the disaster remains part of the waterway’s history and helped focus attention on the need for stronger procedures. This ultimately contributed to the development of modern safety systems, including the Port Marine Safety Code introduced in 2000.

Countryfile also examined the environmental recovery that has taken place since the spill, including work by scientists and conservationists to protect wildlife across Pembrokeshire’s coastline.

The Sea Empress disaster prompted one of the largest clean-up operations ever seen in Wales, involving salvage crews, emergency responders, volunteers and environmental organisations.

The anniversary remains a significant milestone for communities around Milford Haven, where memories of oil-covered beaches and wildlife continue to resonate 30 years on.

The programme is available to watch on BBC iPlayer.

 

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