News

Compensation available for train delays of 15 minutes and more

Published

7 years ago

January 31, 2019

FOR the first time ever, rail customers on the Wales and Borders network can claim for delays of just 15 minutes.

The move follows the successful introduction of the Delay Repay system in late 2018 and will mean customers will be compensated if they reach their final destination 15 minutes later than expected, regardless of the reason.

Customers are now able to claim 25% of the cost of the single fare or 25% of the cost of the relevant leg of a return ticket for delays of between 15 and 29 minutes.

Delay Repay offers a wider choice of repayment options, including bank transfer, Paypal and charity donation to the Railway Children, a charity fighting for street children.

Head of Customer Experience for Transport for Wales, Barry Lloyd, described the change as “a huge benefit” for customers.

He said: “We’re committed to delivering a punctual service that our customers can be proud of.

“A 15 minute delay is a big deal to our customers so this will be a huge benefit to them and shows our recognition of that. We’ve already moved to the Delay Repay system which makes claiming easier for customers and extending that to 15 minutes puts customers rightly at the forefront of our thinking.

“By offering customers compensation for delays of 15 minutes, we are setting ourselves a challenging goal in terms of our performance as we aim to be the best train operator in Britain.”

Delay Repay gives customers a quicker response to their claim, as claims will now start to be processed within 48 hours of receipt. A system providing online access to customers’ individual claim history will allow customers to know exactly what’s happening with their claim and when it is complete. Customers must retain their tickets in order to claim.

James Price, CEO of Transport for Wales added: “The introduction of this compensation scheme further highlights how we are putting the customer first in our plans to transform transport in Wales. We want to deliver a world class train service that works for the passenger and this is just one step we are taking to help ensure this.

“We are really pleased to be delivering one of the key commitments as set out in our announcements at the launch of our 15 year programme to create a transport network that people can be proud of.”

Customers can claim by completing one of our claim forms or online https://tfwrail.wales/delay-repay-compensation

Crime

Haverfordwest man denies historic rape charges involving underage girl

Published

37 minutes ago

December 17, 2025

Luke Sinclair

Trial listed at Cardiff Crown Court for 2027

A HAVERFORDWEST man has denied a series of historic sexual offences against an underage girl and is due to stand trial at Cardiff Crown Court in 2027.

Lee Mahagan, aged 52, of High Street, Haverfordwest, has pleaded not guilty to four counts of rape and two counts of engaging in penetrative sexual activity with a child.

The charges relate to allegations involving a girl aged between 13 and 15, which are said to have occurred in Cardiff between 2009 and 2010.

The court was told that the case is expected to take around five days when it goes before a jury. A trial date has been set for January 25, 2027.

Mahagan was granted conditional bail by Judge Hywel James following a hearing at Cardiff Crown Court.

The defendant is represented by David Pinnell, while Daniel Jones is appearing for the prosecution.

Crime

Teenager charged following rape allegation at Saundersfoot nightclub

Published

3 hours ago

December 17, 2025

Staff Writer

Incident reported at Sands Nightclub in early hours of Sunday

DYFED-POWYS POLICE is investigating an allegation of rape following an incident reported at Sands Nightclub in Saundersfoot in the early hours of Sunday (Dec 14).

An 18-year-old man was arrested after officers were called to the venue, which is a popular late-night spot in the seaside village. The allegation relates to events said to have taken place during the early hours of the morning.

Joshua Probert, aged 18, has since been charged with one count of rape. He has been remanded in custody and is due to appear before Swansea Crown Court on Thursday (Dec 18).

The complainant is entitled to lifelong anonymity under law, and no further details about the allegation can be reported at this stage.

Dyfed-Powys Police confirmed that enquiries are ongoing. Officers are understood to have carried out initial investigative work shortly after the report was made, including speaking to witnesses.

Anyone with information that may assist the investigation is urged to contact Dyfed-Powys Police.

Anyone affected by sexual assault or rape can contact the 24/7 Rape & Sexual Abuse Support Line, run by Rape Crisis England & Wales, on 0808 500 2222. Calls are free and confidential.

Local Government

Mayor visits Milford Haven Library Christmas event

Published

4 hours ago

December 17, 2025

Tom Sinclair

THE MAYOR of Milford Haven, Cllr William Elliott, paid a visit to Milford Haven Library on Tuesday morning to attend its festive Mince Pie and a Cuppa event.

The event brought together library staff and local residents, with the Mayor thanking staff for their work supporting the community throughout the year. During the visit, Cllr Elliott also spent time speaking with residents who had come along to the event or were visiting the library to borrow books.

Milford Haven Library is part of the Pembrokeshire Libraries service, which provides access to books, information, and community activities across the county.

The Mayor wished residents a Merry Christmas at the close of his visit.