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TV series reveals the demand police face from missing people

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EVERY year, thousands of people are reported missing to Dyfed-Powys Police, and a new TV series is about to showcase the hard work and determination that goes in to finding them.

From people going missing under tragic circumstances, and those intent on not being found, to children skipping school, and even those who don’t realise they are missing – a range of cases will be featured in S4C series Ar Goll.

Handler at Force Control Centre

The series follows the work of call handlers and incident managers who deal with the initial response to missing people reports, to the policing teams that do all they can to find them and ensure they are safe.

Temporary Deputy Chief Constable Richard Lewis said: “The work that goes on to find missing people is a huge demand on the force, and not one that many people are aware of.

A lot of the enquiries our staff and officers undertake go on behind the scenes, and there are a huge number of missing people who are found very quickly without the need for a public appeal for information.

“It is only in five per cent of all cases that we ask for the public’s help in locating someone who has been reported missing, so it is impossible for the public to truly comprehend how much of our resources are tied up looking for missing people.”

In 2018, call handlers in the force control centre took 3,030 calls from people reporting their family members, friends, colleagues and pupils missing. Many were found within minutes, while in other cases searches lasted days, weeks, and even months.

During the six-part series, ITV Wales’s production team was given access to different stages of missing people enquiries, shadowing police search advisor (POLSA) officers, dog handlers, NPAS helicopters, the marine unit and partner organisations including Coastguard, Mid and West Wales Fire and Rescue Service, and mountain rescue teams.

Police tape at scene

During the first episode, a rare insight is given into the workings of the control room at Dyfed-Powys Police headquarters in Carmarthen, where staff respond to 999 and 101 calls 24 hours a day, seven days a week.

Film crews followed call handlers, dispatchers and incident managers as they directed policing teams to find two missing 10-year-old schoolboys in Llanelli. Last year, 185 young people were reported missing from education premises, and FCC staff admitted tensions were always high when children were missing.

Speaking in the first episode, Force Incident Manager Chief Inspector Dyfed Bolton said: “We have just had a call from a school in the Llanelli area to say that two pupils have jumped over the fence and have disappeared.

“With any call about a missing child, we need to look at their age – we are dealing with something different if it is a 15-year-old or an eight-year-old. Younger children might not realise how busy the roads can be, they might not know who they can trust to speak to, and they don’t always look at the risks when they are playing with no adults around.”

As time goes on, with no sign of the children, resources are drafted in from other areas, and the risk grading to the children is elevated to high. Concern rises for control room staff.

“The risk is that these children could become injured or come to some harm,” Chief Inspector Bolton said. “They could head somewhere to cool down, like a pond, so I’m asking officers to check those areas.

“It is always a tense time when young children are missing.”

From young people to the elderly, the series also follows the search for an 80-year-old woman with dementia who went missing from her home in Carmarthenshire, as well as enquiries lasting more than two weeks to trace a man who disappeared after getting on a bus.

Over six weeks, viewers will be taken through fast-pace searches, high-pressured decision-making, and will witness the frustration, relief and tragedy officers and staff are faced with daily.

Hearing from family members and even the people reported missing themselves, viewers will gain an understanding of the factors that lead people to disappear and the impact this has on their loved ones.

Ar Goll episode one will air on S4C at 9pm on Wednesday, February 27.

 

Education

Leadership questions raised after Milford Haven school stabbing

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Headteacher absent as council confirms support plan and oversight visits

CONCERNS have been raised about leadership and staffing at Milford Haven Comprehensive School following last week’s alleged stabbing of a teacher on site.

The Herald has been contacted by a member of teaching staff who described the school as “rudderless” in the days after the incident and questioned whether enough senior management support was in place.

The teacher, who asked not to be named, said staff morale had been affected and claimed there had been little direct communication from the headteacher, who has been absent due to injury.

They said: “We teachers are all saying the same thing. The school feels rudderless. This is a time when a leader needs to step up and let us know they’re still in charge and concerned.”

Concerns were also raised about administrative capacity, with the business manager role reportedly unfilled.

A spokesperson for Pembrokeshire County Council confirmed the current arrangements.

The council said headteacher Ms C. A. Morris remains in post but is currently absent, with deputy headteacher Mr Daryl John deputising.

It added that the business manager position is a matter for the school.

Additional support has been put in place for staff and pupils, including the Education Psychology team on site, access to counselling services and an increased presence from the School Police Liaison Officer throughout the week.

The authority also said the Director of Education is in daily contact with the deputy head.

In terms of oversight, the council confirmed Steven Richards-Downes, Director of Education, has visited the school 35 times and met staff on two occasions. Cllr Guy Woodham, Cabinet Member for Education and Welsh Language, has made eight visits since taking up the role in May 2019.

Last week’s incident saw a 15-year-old male charged grievous bodily harm with intent and possession of a bladed article.

At an initial hearing it was explained that the teacher, who was named as Vicky Williams, has since been discharged from hospital.

The prosecution explained to the court that the boy attacked Williams with a kitchen knife.

The case has been sent to Swansea Crown Court.

 

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Community

Facebook ‘news’ site targeting Herald editor collapses after community backlash

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Page disappears hours after offensive post sparks outrage across Pembrokeshire

A FACEBOOK page that presented itself as a local news outlet but repeatedly targeted The Pembrokeshire Herald and its editor has disappeared following a wave of public criticism from residents and charity workers.

Big ambition: Clear Line News statement in December 2025

The page, operating most recently under the name Clear Line News, published a lengthy post on Sunday (Feb 9) describing Pembrokeshire in highly offensive terms and mocking community groups, volunteers and local reporting.

Within hours, the post triggered widespread condemnation online.

By the end of the day, users reported the page had changed its name to “The Devil’s Feed” before becoming unavailable altogether.

Criticism arose after Marty Jones, PR manager for Sandy Bear Children’s Bereavement Charity, shared a screenshot of the post on his personal Facebook page and questioned its tone.

Dozens of residents replied, describing the language as “vile”, “nasty” and “beyond comprehension”.

Several said they had been blocked by the page after challenging it.

Others expressed particular anger at comments they said were directed towards a bereaved mother connected to a local fundraiser.

One commenter wrote: “How they can speak to a bereaved mother that way is beyond my comprehension.”

Name change and closure

As criticism mounted, users reported the page had been renamed before disappearing completely.

By Monday morning, it could no longer be accessed.

Earlier identity

The page’s history has also drawn scrutiny.

Before operating as Clear Line News, the account previously used the name “Dyfed-Powys Neighbourhood Watch”, presenting itself in a way that some residents believed suggested an official or community safety organisation.

Ajay Owen: Admitted previously controlling the Clear Line News page

A company using a similar name — GWARCHOD Y GYMDOGAETH DYFED-POWYS NEIGHBOURHOOD WATCH LIMITED — was incorporated on Nov 4, 2024, according to Companies House records.

The filing listed the director as Ajay Owen, recorded as “Lord Ajay Owen”, with a correspondence address in Llanfyrnach.

The company’s stated activities included public relations, communications and public order and safety functions.

Companies House records show the company was dissolved on Feb 18, 2025.

During the period when the page appeared to carry Neighbourhood Watch-style branding, it accumulated more than 1,000 followers, including engagement from public bodies such as Mid and West Wales Fire and Rescue Service.

After several rebrands, the page later emerged as Clear Line News in late 2025, adopting the look of a local news site.

Much of its content, however, focused on opinion pieces and attacks on local institutions and individuals.

Distancing statement

Following Sunday’s controversy, Mr Owen posted a statement saying he previously owned the page but no longer controlled it and had requested its removal.

Shortly afterwards, the account disappeared.

He told The Herald in December that he had sold the page for £10 within days of relaunching it under the new name. The purported new owner could not be contacted and no independent details confirming the transfer were provided.

Community response

While Pembrokeshire residents accept robust debate and scrutiny, many said they rejected what they saw as inflammatory or abusive social media content masquerading as journalism.

One resident wrote: “We should be grateful for where we live and try to make it better, not tear it down.”

Whether the page returns under another name remains unclear.

For now, it appears a site that set out to criticise the community ended up undone by that same community’s response.

 

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Community

Nacro grant boosts neurodiverse support in Carmarthen

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A £1,000 grant from Nacro is set to strengthen grassroots support for neurodivergent children, young people and adults across Carmarthenshire.

CANDO (Carmarthen Aberystwyth Neurodiverse Outreach Group) has secured the funding through the Connecting Carmarthenshire Preventative Service, enabling the volunteer-led organisation to expand its practical, person-centred work with local families.

Operating under the message “We see your future whatever the past”, CANDO supports people who often struggle to access the right help, feel heard, or find stability in everyday life. The new funding will increase capacity, provide resources for inclusive sessions, and improve access to early support for those who might otherwise slip through the net.

https://choosewhere.com/public/images/_m7jA6G/shutterstock_1564082023.webp

The group works closely with individuals and families to reduce barriers and build confidence — whether through education guidance, wellbeing support, advocacy, or help navigating local services. Leaders say the grant will allow them to respond more quickly to growing demand and keep sessions welcoming, accessible and consistent.

A CANDO spokesperson said: “This grant is amazing news for our community. Neurodivergent people can face extra pressures — from isolation and anxiety to difficulties being understood in education and services. This support will help us reach more people, provide practical help, and keep showing up for those who need someone on their side.”

Nacro’s wider mission mirrors that approach. The charity works across education, housing, justice, health and wellbeing, providing tailored support to help people build independence and move forward. Alongside frontline services, it also campaigns to remove systemic barriers and give disadvantaged people a stronger voice.

For CANDO, that bigger picture is felt locally. Families often face complicated pathways, long waits and fragmented services, and need clear guidance and community-based help that understands neurodiversity. By intervening early — before challenges escalate — the group believes it can improve mental health, education outcomes and overall wellbeing.

The £1,000 grant will fund additional outreach, materials and practical resources, helping more people feel safer, more confident and better equipped to move forward.

CANDO added: “We’re proud to work alongside Nacro’s vision of a society where everyone has the chance to succeed. This funding will do real good — right here in Carmarthen and beyond — and we’re grateful for the belief it shows in our community.”

 

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