News
Pembrokeshire County Council housing services update
FOLLOWING the most recent Government guidance, Pembrokeshire County Council’s housing department has had to cut back on all face-to-face meetings and home visits.
Staff are still working to support tenants, those who are homeless and those who are on the Choice Homes waiting list but they have had to make changes to some of those services.
Choice Homes Allocation Scheme
• allocations under the Choice Homes Scheme have now been suspended for the time being. Instead the focus will be on working with the Housing Associations and businesses to identify, match and prepare properties for those in an emergency situation. This includes the suspension of Mutual Exchanges and Transfers.
• customers can still complete housing applications but there may be a delay in these being responded to as the Council prioritises other areas. If customers wish to discuss their housing application they should call: 01437764551 or email: [email protected]
• if customers have any information to add to their housing application, they are asked to email a picture or a scanned copy of it to: [email protected] and where possible avoid sending anything in the post.
Homelessness
Staff are available to give advice and assistance over the telephone to those who may be at risk of becoming homeless in the near future.
Demand remains high for this service and given the current circumstances and any landlords who are interested in working with the Housing Department to supply accommodation for those in an emergency situation are asked to get in touch.
Accommodation will need to be fully self-contained and furnished to include cooking and washing facilities in order for people to self-isolate where necessary. To enquire, please email: [email protected]
Emergency Legislation has been introduced which bans both social and private landlords from starting possession proceedings to evict tenants for at least the next three months.
Support has also been introduced to home owners and landlords in the form of a three-month mortgage payment holiday if they are struggling to meet payments as a result of COVID-19 outbreak.
If you are homeless and need advice, contact the duty team by emailing: [email protected] or phoning: 01437 764551 and asking for the housing advice team.
Current Tenants
The housing department will continue to provide advice and support to tenants by telephone for emergency tenancy issues only.
It is in the process of identifying tenants who may be vulnerable and in need of additional support during this time. If you are a tenant who may need additional support, please let us know so that we can link you in with the essential services that you need.
You can also access the Community Hub on: https://www.pembrokeshire.gov.uk/coronavirus-covid-19-communityinformation/i-need-some-help or call: 01437 776301
Housing staff is also asking tenants to let them know if they are in self-isolation or displaying any symptoms so that we can ensure staff safety in the event of an emergency.
Please email: [email protected] or call 01437 764551 and ask to speak to the Tenancy Management Team.
Sheltered Housing Schemes
The department has taken several measures to support and comply with the Government guidance for self-isolation and social distancing within our Sheltered Housing schemes.
• communal lounges have been closed
• tenants have been advised that they must socially isolate themselves.
• wardens are available via phone or email to support tenants and ensure they have access to food, medication and essential services
• tenants are advised to only allow essential visitors to their property (or example to deliver food, medication etc)
• always keep two metres separation from people
The Council is concerned that some residents and visitors are not adhering to the strict government guidance and would plead to keep themselves and others safe by maintaining isolation during this period.
Anyone who is a Sheltered Housing tenant, or concerned about a Sheltered Housing tenant who may need help and assistance during this time, can contact the warden for the scheme or call: 01437 764551 and ask to speak to the Housing Customer Liaison team.
Building Maintenance Service
Our Maintenance teams are working hard to make sure we can respond to emergency repairs only, which should be reported as normal. All other repairs that involve social contact have been suspended.
All customers reporting repairs are asked to inform the department if they are self-isolating or showing symptoms of the virus so that staff and customers alike can be protected
We will keep you updated in the coming weeks as we react to the evolving situation.
Paying Rent
It is important that tenants continue paying their rent where possible, either via the automated phone line on 01437 775164 or by paying online through: https://myaccount.pembrokeshire.gov.uk
If customers need advice or assistance regarding paying their rent, they can email: [email protected]
For tenants who are worried about paying their rent or who are in financial difficulty, they may be entitled to help to pay their housing costs through Universal Credit or Housing Benefit depending on their circumstances. To find out about the financial support available, go to: www.GOV.UK or for Housing Benefit and Council Tax enquiries, email: [email protected]
If customers require additional support with this, Citizens Advice are continuing to support customers online and via telephone. Local Advice line number is: 01437 806070.
Opening times are: Tuesday and Thursday: 10 am to 5 pm and Wednesday: 10 am to 5.30 pm. Further information is available at: www.pembscab.org
Health
NHS Wales users share mental health support stories
Two Welsh patients say free online programmes helped them manage anxiety and stress
TWO people who transformed their mental wellbeing with the help of NHS Wales’ online support services are encouraging others to seek help during Mental Health Awareness Week.
Kate, 39, from Cardiff, and George Ryley, 27, from Aberystwyth, both say free online self-help programmes helped them regain control during difficult periods in their lives.
The pair were supported through SilverCloud Wales, a suite of digital mental health programmes based on Cognitive Behavioural Therapy, managed by Powys Teaching Health Board.
The stories are being highlighted as part of Mental Health Awareness Week, which this year focuses on the theme of “Action”.
Parental anxiety
Kate sought help after her young son began suffering febrile seizures, triggering severe anxiety that quickly escalated.
“My chest would tighten and I’d get this feeling like a wave of nausea,” she said. “I couldn’t eat, couldn’t focus.”
She described becoming consumed by fear, constantly checking on her son and worrying about possible seizure triggers.
“I was so distracted at work that I had to stay behind after hours, and at home I didn’t feel I was always present with my son in the right way,” she said.
After speaking with her GP, Kate was diagnosed with parental anxiety and referred to SilverCloud’s “Space from Anxiety” programme.
She said the flexibility of the online course made it easier to fit around family life.
“I could do it in the evening when my son had gone to sleep, or during breaks in the day. It worked around me,” she said.
Kate says she still regularly uses mindfulness, breathing exercises and writing techniques she learned through the programme.
“I haven’t had a single anxiety attack since I started it,” she added. “I’ve not looked back.”
Stress and illness
Meanwhile, Aberystwyth resident George Ryley turned to the service after work pressures and illness left him physically and mentally exhausted.
“I was used to being busy and active,” he said. “Then suddenly, even having a shower would sap all my energy for the day.”
George said a period of poor health linked to mould toxicity left him bed-bound for several weeks and badly affected his mental wellbeing.
After contacting his GP, he was referred for counselling and encouraged to try SilverCloud’s “Space from Stress” programme.
“I didn’t have the most positive mindset at first,” he said. “But as I worked through it, I was amazed at how effective it was.”
Each SilverCloud user is assigned a dedicated supporter who provides encouragement and advice throughout the course.
“Having such lovely feedback on my progress was really motivating,” George said.
“I’ve recommended SilverCloud to so many people who I know have been struggling with stress.”
Taking the first step
Fionnuala Clayton, project manager for NHS Wales’ Online CBT Service, said the stories showed how small actions could make a major difference.
“This Mental Health Awareness Week reminds us that action doesn’t have to be dramatic or overwhelming – sometimes it’s simply about taking that first step to seek support,” she said.
“SilverCloud Wales gives people the tools to understand their thoughts, manage anxiety and stress, and build resilience in a way that fits around busy working and family lives.”
SilverCloud Wales is free to access through NHS Wales and can be used on phones, tablets or laptops.
The service is not intended as a crisis support platform or for those requiring high levels of intervention.
People can sign up at nhswales.silvercloudhealth.com/signup.
Community
Fishguard RNLI volunteers respond after yacht runs aground
SOLO SAILOR HELPED TO SAFETY BY COASTGUARD CREWS
FISHGUARD RNLI volunteers were paged on Saturday evening (May 9) after a 26ft yacht broke free from its mooring and ran aground near Fishguard Lower Town quay.
The charity’s D-class inshore lifeboat, Edward Arthur Richardson, was launched at 7:56pm following a request from HM Coastguard.
Information received was that the yacht, with one person on board, had grounded on the seaward side of the quay.
When the lifeboat arrived, the helm assessed the situation and sea conditions. Swells were lifting the yacht before dropping it back onto rocks below the surface.
Because of the yacht’s position and the weather conditions, it was decided that the safest way to assist the sailor was from the shore. Fishguard Coastguard officers, who were already on the quay side, helped the casualty from the vessel and back up the steps on the quay wall.
The lifeboat remained on standby while coastguard crews assessed the situation. During that time, the helm kept the inshore lifeboat facing into the conditions to ensure the safety of those on board.
Once it was confirmed that the sailor, members of the public and coastguard officers were safely away from the water, the lifeboat was stood down and returned to station.
‘Not viable to tow’
Fishguard RNLI volunteer Lifeboat Press Officer, Cedwyn Rogers said: “Fishguard’s volunteer crew responded to a request from HM Coastguard to attend a yacht with one person on board that was being pushed onto rocks by the weather.
“Once on scene, the helm made an assessment and it was determined that, given the proximity to the quay and accessibility of the casualty vessel from shore, the most appropriate way in which to preserve life was for the casualty to be assisted from the yacht by coastguards.
“With the vessel already aground and the nature of the surf due to the northerly winds, it was not viable to attempt a tow without presenting further unnecessary risks to the lifeboat crew and casualty.
“Once a vessel has grounded, the structural integrity and stability of a vessel is unknown, and to tow it off could compromise that further. In these situations, other means of assisting a casualty will be utilised.
“With the casualty sailor safe with HM Coastguard and no further persons near the water’s edge, the lifeboat returned to station.”
The RNLI added that anyone who is in trouble at sea, or who believes someone else may be in difficulty, should call 999 or 112 and ask for the Coastguard.
Pic: RNLI/Rhodri Pugh-Dungey.
Business
Caws Cenarth celebrates growing success with Tesco partnership
WEST WALES cheesemaker Caws Cenarth is celebrating a successful first few months in Tesco stores after its artisan cheeses were launched into the retailer’s Grab and Go range.
The award-winning family business, based in Carmarthenshire, says strong customer demand has followed the launch in selected large Tesco stores across Wales.
The range includes Thelma’s Original Caerffili PGI, Perl Wen, Cenarth Brie and Perl Las, which have proved popular with shoppers looking for high-quality Welsh produce in a convenient format.

Business growth
The success has marked a significant step forward for Caws Cenarth, which has expanded its team and appointed Paul Garnish as Commercial Director to support continued growth.
He will work on strengthening retail partnerships, identifying new opportunities and building on the momentum created by the Tesco launch.
Founded in West Wales, Caws Cenarth has built a reputation for producing artisan cheeses using locally sourced milk and traditional cheesemaking techniques.
The company says the Tesco partnership reflects growing appetite among customers for premium Welsh produce that combines quality, convenience and strong local provenance.
Tesco praise
Tesco Wales buyer Nathan Edwards said: “We’re delighted to see Caws Cenarth go from strength to strength with their artisan cheeses in our Grab and Go range.
“Customers are increasingly looking for high-quality, locally sourced options, and this success is a fantastic example of how Welsh suppliers like Caws Cenarth are meeting these needs.
“Caws Cenarth’s commitment to craftsmanship and quality really stands out, and we’re proud to support their continued growth.”

‘Just the beginning’
Caws Cenarth Managing Director Carwyn Adams said: “We’re absolutely delighted with how our cheeses have been received by Tesco customers.
“It’s incredibly rewarding to see more people enjoying what we do, especially as a family business rooted in West Wales.
“We’ve always believed in making cheese the right way – with care, quality ingredients and respect for tradition – and it’s exciting to be able to share that with a wider audience.
“This is just the beginning, and we’re looking forward to building on this momentum.”
The partnership forms part of Tesco’s wider commitment to supporting local suppliers and bringing regional produce to customers across the UK.

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