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COVID-19: Cancellations and refunds advice for business and consumers

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In Pembrokeshire, the restrictions on non-essential travel, the
mandatory closure of many businesses including holiday
accommodation and the cancellation of events has prompted
enquiries from business and consumers seeking clarification as to
their rights and obligations in relation to forced cancellations.
Detailed guidance for both Pembrokeshire businesses and
consumers is available on the Pembrokeshire County Council website
at: https://www.pembrokeshire.gov.uk/Coronavirus-Advice-and-
Guidance

The outbreak of Coronavirus (Covid-19) is an unprecedented and
rapidly evolving challenge that has impacted upon every business
sector.

While the guide sets out the rights and obligations of the parties,
together with opinion from the regulatory body the Competition and
Markets Authority, the County Council encourages consumers and
businesses to reach a voluntary agreement to resolve disputes, rather
than resort to civil redress through the courts.

 For consumer advice call the Citizens Advice Consumer
Service on 0808 223 1133 or 0808 2233 1144 for Welsh
speakers. Anyone affected by unfair cancellation terms in the
wake of Covid-19, can report it to the CMA using the online
form.

Community

Former Port Chair Dr Chris Martin Awarded OBE in New Year Honours

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DR CHRIS MARTIN, former Chair of the Port of Milford Haven and a proud Pembrokeshire native, has been awarded an OBE in The King’s New Year Honours list for his outstanding contribution to the maritime and ports sector.

Dr Martin’s leadership journey at the Port began in August 2017, following his appointment as Chair by the Secretary of State for Transport.

Prior to this, he had served as Vice Chair for four and a half years, bringing with him a wealth of experience from a successful entrepreneurial career.

Having built and sold pharmacy chains across South West England and Pembrokeshire, he transitioned into leadership roles across healthcare and advisory boards. Between 2009 and 2014, he was the lead Chair for all health organisations in Wales, demonstrating a strong commitment to public service.

During his tenure at the Port of Milford Haven, Dr Martin played a pivotal role in steering the organisation through a significant period of change and diversification.

His strategic vision ensured the Port maintained its position as the UK’s leading energy port and a cornerstone of Pembrokeshire’s economy, supporting thousands of jobs and attracting inward investment.

Beyond the Port, Dr Martin’s dedication to public service extended to a variety of leadership roles.

He served as Deputy Lieutenant, Chair of Life Sciences Hub Wales, Trustee of Marie Curie UK, Governor at Pembrokeshire College, Co-Chair of the Bevan Commission, and Vice Chair of St John Ambulance Cymru.

Each role reflects his deep commitment to improving the lives of people across Wales and beyond.

This recognition is a moment of immense pride for the Port of Milford Haven, Dr Martin, and his family.

Congratulations, Dr Chris Martin, on this well-deserved honour, and thank you for your tireless dedication and service.

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Health

Critical incident declared by Welsh Ambulance Service due to demand

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A “CRITICAL INCIDENT” was declared by the Welsh Ambulance Service on Monday (Dec 30) evening due to significantly increased demand and extensive handover delays.

The service, which covers more than three million people across Wales, reported over 340 calls waiting to be answered at the time the incident was declared.

More than half of the ambulance vehicles were stuck outside hospitals waiting to hand over patients, resulting in some people waiting “many hours” for an ambulance and delays in answering emergency calls.

Ambulances outside Withybush Hospital in Haverfordwest (Image: Herald)

Welsh Conservative Shadow Cabinet Secretary for Health and Social Care, James Evans MS, said: “Another critical incident declared by the Welsh Ambulance Service with over 340 calls waiting, ambulances stuck outside hospitals, and patients waiting hours for care.

“This is not just a winter crisis, it is a symptom of long-term failures in Labour-run Wales. Patients and frontline workers deserve better.

“It’s time for real leadership to fix this problem once and for all.”

The public has been urged to call 999 only in the event of serious emergencies.

The Welsh Ambulance Services University NHS Trust said it had implemented additional measures to ensure services could continue.

Stephen Sheldon, Head of Service, said: “It is very rare that we declare a critical incident, but with significant demand on our service and more than 90 ambulances waiting to hand over patients outside of hospital, our ability to help patients has been impacted.

“Regrettably, this means that some patients will wait longer for an ambulance to arrive and for their calls to be answered.

“For that, we are very sorry because this is not the level of service we want to provide.

“We understand that this is frustrating for patients, but can assure them that we are doing everything we can to relieve the pressure on our service.”

A critical incident is the highest alert level used by the NHS, allowing management to take immediate steps to create capacity.

Sheldon added: “The public can help by only calling 999 in the event of a life-threatening emergency – that’s a cardiac arrest, chest pain, breathing difficulties, loss of consciousness, choking, or catastrophic bleeding.

“If it’s not a life-threatening emergency, then it’s important you use one of the many alternatives to 999, starting with the symptom checkers on our NHS 111 Wales website, as well as your GP, pharmacist, and minor injuries unit.”

Earlier on Monday, Walsall Healthcare NHS Trust, which operates Walsall Manor Hospital, also declared a critical incident due to rising numbers of people needing urgent and emergency hospital care, predominantly for respiratory conditions.

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News

Pembrokeshire County Councillor Andrew Edwards resigns suddenly

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THE CHIEF EXECUTIVE of PembroTHE CHIEF executive of Pembrokeshire County Council, Will Bramble, has released a statement announcing that Cllr Andrew Edwards has resigned for personal reasons. A notice of a casual vacancy will be published today (Dec 30).

The Pembrokeshire Herald contacted Cllr Edwards, who issued the following statement:

“Family matters have made my position as a county councillor untenable.

“I have therefore decided to resign from the council, as I feel unable to carry out my duties to the standard I would wish at this time.

“I would like to extend my heartfelt thanks to all the staff and fellow councillors who have supported me during my tenure.

“I wish the very best to my successor, who I am confident will serve the community with dedication.

“This has not been an easy decision, but I believe it is in the best interests of those I represent.”

Edwards, a barber, has served on the council since May 2022.

In April 2023, the Conservative councillor referred himself to the Public Services Ombudsman following the emergence of a recording in which he appeared to make offensive remarks suggesting all white men should have a black slave. However, it was later suggested that the recording may have been artificially generated using AI to discredit him.

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