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Welsh Water bill increase remains at or below inflation for twelfth year

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THE average water and sewerage bill is set to fall by 2% in 2021-22 the only not-for-profit water company in England and Wales has announced.

Welsh Water, which serves most of Wales, Herefordshire and parts of Deeside, has confirmed that the average household bill will be lower in real terms than in the previous year despite the additional financial pressures placed on it during the COVID-19 pandemic. The company has invested an extra £20million responding to the pandemic.

The average bill for 2021 – 2022 will be £446.82 and represents the twelfth consecutive year the company has kept the increase at or below the rate of inflation – the only water company in England and Wales to have achieved this. The new bill will be £96 lower in real terms compared to the 2009 – 2010 bill.

The company, providing water and wastewater services to over three million customers, has played a key role in protecting public health during the pandemic with operational colleagues maintaining its vast water and wastewater networks. It also further ramped up support for customers by arranging flexible payment plans for household customers struggling to pay their water bills. As a result, the company is now supporting 139,000 customers through its range of affordability tariffs – which is more than any other water company.

Furthermore, it temporarily added an additional 330,00 customers to its Priority Services Register. The company also recognised the impact of the pandemic on its business customers and temporarily suspended charges to around 45,000 businesses affected by the first UK lockdown.

Welsh Water has also provided £300,000 to community projects through its Community Fund, including £106,000 to 106 food banks (through the Trussell Trust), 105 community projects and other partnerships with BITC Cymru, Community Foundation Wales and Prince’s Trust Cymru.

In response to the pandemic, Welsh Water rapidly expanded its remote working technology to allow its entire contact centre to move to home working in March, and also started “virtual inspections” to support customers to resolve issues without needing to go to their property. These new ways of working have enabled the company to retain its position as the only water company to appear in the top 50 companies of the Institute of Customer service’s UK Customer Satisfaction Index.

The company has also continued with its commitment to invest in new talent. This has included recruiting over 30 new apprentices over the year with this set to continue over the coming years.

Welsh Water’s Chief Executive Peter Perry said: “Despite what can probably best be described as the most challenging years we have faced, I’m proud that we’ve been able to continue with our record of keeping price increases for the average household bill below the rate of inflation. It also reflects the strength and benefit of our operating model which means we are able to meet these kinds of challenges while at the same time keeping bills affordable for customers. We’ve also been able to continue with our planned investment programme and over the course of the year we will have invested £346 million improving services to customers and protecting our valuable environment. We are also expecting to invest £367 million in the coming year.

“We do appreciate however that the great economic uncertainty the pandemic has brought with it and that there undoubtedly will be tough times ahead. That is why we already offer a range of assistance tariffs for anyone genuinely struggling to pay and I would urge anyone worried about paying their bill to get in touch so we can see what assistance can be provided”.

Rhodri Williams, Chair of CCW Wales, said: “It will come as a relief to struggling households that the average bill will fall but we must not lose sight of the fact that many customers are still missing out on financial assistance that could help see them through Covid-19.”

“Water is often overlooked when it comes to saving money but trialling a water meter for up to two years or seeing if you’re eligible for Welsh Water’s HelpU tariff if you’re on a low income could potentially shave hundreds of pounds off your annual bill.”

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Pembroke Dock: Two in hospital following Fort Road car accident

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EMERGENCY SERVICES dealt with what has been described by a witness as a “horrific car accident” in the Pembroke Dock area on Wednesday night (Jun 12).

A 23-year-old woman, driving a black BMW, travelled down Fort Road at speed, hit a low wall, catapulting the vehicle some considerable distance across a picnic area. The vehicle ended up irreparably damaged on the beach – which was luckily not in use at the time – landing next to the old Cambridge Gun Tower.

No other vehicles seem to have been involved, police said.

The driver has been arrested but remains in hospital, one passenger is in a critical but stable condition, in Cardiff, and a second passenger sustained only minor injuries.

A spokesperson for Welsh Ambulance Service spokesperson said: “We were called at 10.45pm on Wednesday night (Jun 23), to reports of a road traffic accident near the Fort Road car park in Pembroke Dock.

“We attended the scene with one rapid response vehicle, two emergency ambulances and our Emergency Medical Retrieval and Transfer Service.

“Two people were taken to University Hospital Wales, Cardiff for further treatment.”

The police are appealing in the media for information following the crash.

An official statement from the police reads as follows: “We were called to Fort Road, Pembroke Dock, at around 10.45pm on Wednesday night to reports of a single-vehicle collision. Ambulance and fire service also attended.

“A 19-year-old man was taken to the Heath Hospital in Cardiff and remains in a critical but stable condition.

“A second passenger attended hospital for minor injuries but has since been discharged. A 23-year-old woman was arrested, and currently remains in hospital.

“Anyone who witnessed the collision but who has not yet spoken to us should get in touch by emailing 101@dyfed-powys.pnn.police.uk, visiting our website, or calling 101.

UPDATE: 24.06.2021, 15:47HRS

On Thursday (Jun 24) said that the female who was arrested was de-arrested because of the need for medical treatment, and is “no longer under arrest at this time.”

The police also added that their investigation was “still active”.

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Pembrokeshire call handler helps deliver Llanelli couple’s new baby

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A 999 CALL HANDLER from Pembrokeshire has helped deliver a Llanelli couple’s baby.

Father-of-two Chris Bassett, from Hook, answered the call from the Trust’s Clinical Contact Centre in Carmarthen, and whose instructions on loudspeaker enabled the pair to deliver their 8lb 1oz new arrival safely.

Thanks to Chris, Troy Smith, 34, and partner Abigail Jones, 33, delivered baby Arabella Dilys Smith in the bedroom of their Llanelli home.

Troy said: “I’ve never felt adrenaline like it but I knew I had to focus on the situation for Abigail and the baby’s sake.

“It all happened so quickly, but Chris’ voice on the other end of the phone kept us calm.”

Abigail, a teacher at Ysgol Carreg Hir in Briton Ferry, went into labour at around 10.00pm on Thursday, June 3, and made a trip to hospital, where nurses confirmed she was in the early stages.

The couple returned to their Pwll home, but their soon-to-be daughter had other ideas.

Troy said: “At around 4.30am, Abigail developed a lot of pain and said she had an urge to push.

“I thought, ‘Right, this is happening’ and phoned an ambulance because I knew I’d be delivering the baby right there and then.”

It was Chris, a former RAF Aerospace Systems Operator, who picked up the call in the early hours of Friday, June 4.

The 29-year-old, who has been with the Welsh Ambulance Service for 18 months, said: “As soon as I answered the call, it was obvious that Troy and Abigail were in distress, as anyone would be in that situation.

“The priority was to get Abigail in a comfortable position to deliver the baby safely.

“For me, it was about giving them clear instructions while trying to keep them both calm.”

Troy added: “I just did what came naturally. When you’re in that situation, you just do it.

“As soon as Arabella came, I felt this wave of relief and I just couldn’t believe how gorgeous she was.

“Chris was so professional and handled the situation really well.

“He gave us all the information and kept us calm.”

Ambulance crews arrived soon after, and took Abigail to Carmarthen’s Glangwili General Hospital, where she was treated for shock before being discharged the following day.

Abigail said: “The whole thing was petrifying because I just never expected to be having the baby at home, but we’re so grateful to Chris for helping us to deliver Arabella safely.”

Chris added: “In your role as a 999 call handler, you’re helping people in their darkest hour, but I’m just glad this call had a happy ending.

“This is the third baby I’ve helped to deliver during my time at the ambulance service, but the first one I’ve had the pleasure of meeting.”

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Covid causes partial school closure at Haverfordwest High VC

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A PARTIAL school closure is in force today at Haverfordwest High VC school after a pupil in year 9 has tested positive for coronavirus.

All students in year 9 must stay at home , isolate and await further instruction while the school completes all of the necessary Track and Trace processes.

In a statement released by the school, they said: “We have been informed that a Year 9 pupil has tested positive for COVID-19.

“We wish them a speedy recovery.

“As a precautionary measure and to enable us to complete all of the necessary Track and Trace processes, the school will be closed to Year 9 Pupils today.

“The school remains open to all other year groups.

“Until further notice, Year 9 students should stay at home and isolate until further instructions are given. Lessons for all other year groups will continue as usual. Unless your child is in Year 9 they should attend school.”

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