Connect with us
Advertisement
Advertisement

News

Council’s building maintenance teams to resume non-emergency responsive repairs

Published

on

THE HOUSING Building Maintenance teams within Pembrokeshire County Council are now able to re-commence non-emergency responsive repairs to customers’ homes around the County.

Lockdown has prevented tradesmen and women from entering homes to carry out anything other than emergency repairs for many months but the PCC Contact Centre is now able to take calls from customers to request a non-emergency service in their homes once more.

The Contact Centre receives around 38,000 building maintenance related service requests each year and even throughout lockdown Building Maintenance have proudly maintained a 99.2% success rate in responding to emergency repairs within 24hours since restrictions came into force.

Covid has caused a large disruption to the service and while the authority is now in a position to re-open phone lines to routine responsive repairs, a delay in providing that service is inevitable as the backlog is worked through but the authority is working hard to meet the demand.

Backlog is likely to take several months and is dependent on a number of factors including the numbers of repair requests received, availability of materials and contractors.

PCC currently employs 64 tradesmen and women directly and has a considerable number of contractors on its framework to undertake a wide range of maintenance works and Building Maintenance are in the process of tendering a New Minor Works Framework.

All maintenance employees and contractors will continue to work under strict guidelines in people’s homes to ensure that all safety and social distancing measures are adhered to.

The Housing Building Maintenance service is also in the final stages of implementing ‘Repair Finder’ which will enable Contact Centre staff to diagnose the faults in customer’s homes far quicker and more accurately than before, which will in turn ensure that Building Maintenance are better informed and resourced ahead of arriving at the property to carry out the repair.

This is expected to reduce the length of calls to the Contact Centre and subsequently reduce call-waiting times.

The ‘Repair Finder’ tool is expected to be available later in the year and will soon offer residents direct access to an online version which will enable them to report responsive repairs themselves.

Once trialled and released, service requests can be logged by the tenant via the Council’s ‘Housing Online’ portal.

When residents report a problem within their home via the Call Centre or ‘Repair Finder’, they will receive text message alerts informing them of the timescales within which they can expect the repair to be made.

Cabinet member for Housing, Cllr Michelle Bateman said: “We’re under no illusion that lockdown measures have caused a major disruption to the building maintenance service.

“We’re receiving new requests now on top of those that have been on standby during the Covid restrictions. Pembrokeshire residents have shown tremendous patience and understanding of services that have been stretched throughout the crisis so we’re counting on their ongoing support and we hope they appreciate that it will take a period of time to get back to where we were.

“People can be assured that we are working very hard to bring back the outstanding levels of service we provided before Covid and it’s things like ‘Repair Finder’ that will help make this possible going forward.

“With one in every six employed people in Pembrokeshire working for the local authority, it’s important to remember that we are very much in this together”.

If you wish to report a repair to your home you can call the Contact Centre on 01437 764551.

 

Climate

Blue sea creatures wash up on Welsh beaches including Tenby

Published

on

VISITORS to Welsh beaches have been warned not to touch unusual blue sea creatures which have washed ashore along parts of the coastline.

Hundreds of velella velella, commonly known as by-the-wind sailors, have been reported on beaches in Anglesey, Gwynedd and Tenby.

The small, bright blue marine creatures are free-floating hydrozoans and are related to Portuguese man o’ war, sea anemones and corals.

They get their name from a small sail-like structure on their body, which catches the wind and carries them across the surface of the sea.

One was spotted on Tenby South Beach on Tuesday (Jun 16), where beachgoer Maxine Allinson described it as “fantastic” and “like a crystal”.

Marine experts say the creatures are often seen after changes in currents or stormy weather, which can push large numbers ashore at the same time.

Although they are much smaller and less dangerous than Portuguese man o’ war, they do have stinging cells.

Their sting is usually mild, but people are being advised not to pick them up, especially as contact with the face, lips or sensitive skin could cause pain or tingling.

Experts also warn that the stinging cells can remain active even after the creatures appear to be dead on the beach.

The advice is to admire them from a safe distance and leave them where they are.

Caption: Maxine Allinson spotted a velella velella on Tenby South beach Tuesday

 

Continue Reading

Local Government

Mayor to hold drop-in session for Haverfordwest residents

Published

on

HAVERFORDWEST residents will have the chance to raise ideas, concerns and local issues directly with the town’s mayor this week.

Cllr Randell Izaiah Thomas-Turner will hold a Talk to Your Mayor session on Thursday, from 12:00pm until 2:00pm.

The initiative is aimed at giving residents an opportunity to speak directly with the mayor about matters affecting the town and wider community.

Cllr Thomas-Turner said communication and engagement were “vital”, adding that the session was about listening to local people, working together, and ensuring every voice had the opportunity to be heard.

Anyone wishing to book an appointment is asked to contact the Haverfordwest Town Council town clerk.

The mayor said: “Together, we can continue building a stronger and more connected community. Together we can make Haverfordwest the best in the west.”

 

Continue Reading

News

Senedd rejects Reform call to end Welsh Government international spending

Published

on

THE SENEDD has rejected a Reform UK motion calling for an end to all Welsh Government international spending, after a heated debate which saw several Members walk out of the chamber.

The motion, tabled by Reform MS Llŷr Powell, was defeated by 48 votes to 37 on Wednesday (Jun 17).

An amended motion, backing Wales’ reputation as an “internationalist, tolerant and outward-looking nation”, was then passed by the same margin.

The debate followed warnings from Hub Cymru Africa and other campaigners that ending international spending would damage Wales’ global reputation and undermine projects linking Welsh communities with partners overseas.

Reform argued that Welsh Government money should be focused on domestic pressures, including the NHS, schools, transport and the cost of living.

Welsh Conservative leader Darren Millar backed the Reform motion, saying foreign relations and international development were matters for the UK Government rather than Cardiff Bay.

But Plaid Cymru and Welsh Government speakers rejected that argument, saying Wales’ international work supported trade, public services, education, health partnerships and the country’s reputation abroad.

The debate became heated after comments by Reform MS Joe Martin, who criticised overseas schemes including beekeeping and tree-planting projects in Uganda.

Several MSs left the Siambr during his contribution, with the Llywydd later urging Members to reflect on the tone of the debate.

Hub Cymru Africa had said before the vote that Wales’ international solidarity budget represented a tiny fraction of overall spending and helped deliver work in public health, climate action, women’s empowerment and sustainable development.

The organisation said the vote was an opportunity for the Senedd to reaffirm Wales’ place in the world.

 

Continue Reading

News7 hours ago

Long Course Weekend set to bring thousands to Pembrokeshire

Three days of swimming, cycling and running will once again transform Tenby into one of the UK’s biggest endurance sporting...

Community14 hours ago

The gentle giant behind the tattoos

Pembrokeshire security worker Josh Davies praised for professionalism, kindness and proving first impressions can be wrong JOSH Davies is hard...

Charity2 days ago

Toy Story fans fill charity toy box at Haverfordwest cinema

Donations pour in for SNAP Specialist Play as families embrace Toy Story 5 launch A TOY STORY-themed charity appeal at...

Community2 days ago

Lord Rhys emerges from the mist in St Davids

Giant puppet begins historic journey marking 850 years since the first Eisteddfod MIST swirled around St Davids Cathedral on Friday...

News3 days ago

Tragic tribute paid to Haverfordwest man after A4075 collision

FAMILY REMEMBERS “KIND AND LOVING” CALLUM HANSON THE FAMILY of a 22-year-old man from Haverfordwest who died following a road...

News4 days ago

Motorcyclist, 22, dies in A4075 crash in Pembrokeshire

A 22-year-old woman remains in hospital after two-vehicle collision A MOTORCYCLIST has died following a serious two-vehicle crash on the...

Community4 days ago

Why police will be visiting every home in Pembrokeshire

New operation aims to knock on more than 257,000 doors across Dyfed-Powys over the next three years DYFED-POWYS POLICE has...

Crime4 days ago

Prisons at breaking point: MPs warn Wales is paying the price of a failing system

Frozen healthcare budgets, overcrowded jails, homelessness on release and mounting pressure on staff are undermining rehabilitation across Wales, according to...

News4 days ago

Brexit at 10: How Britain was sold a dream that cost us dearly

A decade after the referendum, the promised benefits remain hard to find while the economic costs are increasingly difficult to...

Crime4 days ago

Worcestershire man jailed after violent attack on woman in Tenby

Defendant was already serving a suspended sentence when serious assault took place A WORCESTERSHIRE man has been jailed for more...

Popular This Week