News
Council service centre to open for pre-booked appointments
THE PEMBROKESHIRE COUNTY COUNCIL Customer Service Centre at North Wing, County Hall, Haverfordwest is to re-open next month on an appointment-only basis.
The Council’s Customer Service Centres (CSC) have been closed as a result of the Covid-19 pandemic since March 2020.
With limited resources available, CSC staff were redeployed to the Test, Trace and Protect team as part of the Covid-19 response.
That important work continues but is now possible to release some staff and North Wing Customer Service Centre will re-open on Monday September 6th for those who have received appointments for housing-related matters.
Customers who arrive in person to the CSC will only be able to enter if they have received a housing-related appointment or if:
- They are unable pay online or direct into a bank or post office
- They are vulnerable and in crisis
The CSC will operate between 9am and 12pm and 1pm to 4pm.
Anyone attending for a pre-booked appointment is asked to follow staff instructions and adhere to the Covid-19 measures in place at that time to keep visitors and staff safe.
Cllr Neil Prior, Cabinet Member for Transformation, said: “We are pleased to be able to introduce this appointment system at North Wing Customer Service Centre from Monday 6th September and be able to assist customers who have received an appointment from the Housing team.
“At this time our hard working Contact Centre staff remain very busy and I would like to remind customers who have queries about Council services or issues they are facing, that information can often be found on the Council’s website at https://www.pembrokeshire.gov.uk/
“If you have not already done so, joining the Council’s My Account service is easy to do and offers a wide range of services that can be accessed online. See https://myaccount.pembrokeshire.gov.uk/ for more information.”
No decision has yet been made on the re-opening of the CSC at Argyle Street.
Customers are reminded that there are a series of straightforward methods to pay Council bills available, including several options that do not require payments in person:
1. Set up a Direct Debit:
Direct debit is a simple, convenient and safe way of paying bills. You can set up a Direct Debit to pay your Council Tax online at www.pembrokeshire.gov.uk/direct-debit
To set up a Direct Debit for Council Tax over the phone contact Revenue Services on 01437 764551. Customers will need to be the bill payer and have their bank account details to hand.
2. Pay Online:
Paying online is quick, safe and secure and is available 24 hours a day, seven days a week. To pay Council bills online visit: https://www.pembrokeshire.gov.uk/make-a-payment
3. Call the Automated Telephone Payment Line:
Call the Council’s payment line on 01437 775164. This is an automated service, available 24 hours, seven days a week.
4. Speak to the Council on the Phone:
Call the Contact Centre on 01437 764551 to pay using a credit or debit card. The Contact Centre is open between 9am and 5pm from Monday to Friday.
Customers who are unable to pay using the above online or telephone options and wish to pay by cash can request a Post Office payment card to allow payment of Council Tax and rent at Post Offices.
These are available from the Council’s Revenues Team and can be accessed directly as outlined below:
Customers can contact the Council Tax team directly by dialling 01437 764551 and pressing option 1 for English; then option 2 in the next menu followed by option 4 for Council Tax. They will then be able to speak directly to a member of the Council Tax team to request a Post Office payment card. Alternatively, they can email [email protected] to request a payment card.
Customers can contact the Rent Team directly by dialling 01437 764551 and pressing option 1 for English; then option 2 followed by option 5 for Rents. They will then be able to speak directly to a member of the Rents team to request a Post Office payment card.
Alternatively, they can email [email protected] to request a payment card
Crime
Swansea man dies weeks after release from troubled HMP Parc: Investigation launched
A SWANSEA man has died just weeks after being released from HMP Parc, the Bridgend prison now at the centre of a national crisis over inmate deaths and post-release failures.
Darren Thomas, aged 52, died on 13 November 2025 — less than a month after leaving custody. The Prisons and Probation Ombudsman (PPO) has confirmed an independent investigation into his death, which is currently listed as “in progress”.
Born on 9 April 1973, Mr Thomas had been under post-release supervision following a period at HMP/YOI Parc, the G4S-run prison that recorded seventeen deaths in custody in 2024 — the highest in the UK.
His last known legal appearance was at Swansea Crown Court in October 2024, where he stood trial accused of making a threatening phone call and two counts of criminal damage. During the hearing, reported by The Pembrokeshire Herald at the time, the court heard he made threats during a heated call on 5 October 2023.
Mr Thomas denied the allegations but was found guilty on all counts. He was sentenced to a custodial term, which led to his imprisonment at HMP Parc.
Parc: A prison in breakdown
HMP Parc has faced sustained criticism throughout 2024 and 2025. A damning unannounced inspection in January found:
- Severe self-harm incidents up 190%
- Violence against staff up 109%
- Synthetic drugs “easily accessible” across wings
- Overcrowding at 108% capacity
In the first three months of 2024 alone, ten men died at Parc — part of a wider cluster of twenty PPO-investigated deaths since 2022. Six occurred within three weeks, all linked to synthetic drug use.
Leaked staff messages in 2025 exposed a culture of indifference, including one officer writing: “Let’s push him to go tomorrow so we can drop him.”
Six G4S employees have been arrested since 2023 in connection with alleged assaults and misconduct.
The danger after release
Deaths shortly after release from custody are a growing national concern. Ministry of Justice data shows 620 people died while under community supervision in 2024–2025, with 62 deaths occurring within 14 days of release.
Short sentences — common at Parc — leave little time for effective rehabilitation or release planning. Homelessness, loss of drug tolerance and untreated mental-health conditions create a high-risk environment for those newly released.
The PPO investigates all such deaths to determine whether prisons or probation failed in their duties. Reports often take 6–12 months and can lead to recommendations.
A system at breaking point
The crisis at Parc reflects wider failures across UK prisons and probation. A July 2025 House of Lords report described the service as “not fit for purpose”. More than 500 people die in custody annually, with campaigners warning that private prisons such as Parc prioritise cost-cutting over care.
The PPO investigation into the death of Darren Thomas continues.
Crime
Woman stabbed partner in Haverfordwest before handing herself in
A WOMAN who stabbed her partner during a drug-fuelled episode walked straight into Haverfordwest Police Station and told officers what she had done, Swansea Crown Court has heard.
Amy Woolston, 22, of Dartmouth Street in Milford Haven, arrived at the station at around 8:00pm on June 13 and said: “I stabbed my ex-partner earlier… he’s alright and he let me walk off,” prosecutor Tom Scapens told the court.
The pair had taken acid together earlier in the day, and Woolston claimed she believed she could feel “stab marks in her back” before the incident.
Police find victim with four wounds
Officers went to the victim’s home to check on him. He was not there at first, but returned shortly afterwards. He appeared sober and told police: “Just a couple of things,” before pointing to injuries on his back.
He had three stab or puncture wounds to his back and another to his bicep.
The victim said that when he arrived home from the shop, Woolston was acting “a bit shifty”. After asking if she was alright, she grabbed something from the windowsill — described as either a knife or a shard of glass — and stabbed him.
He told officers he had “had worse from her before”, did not support a prosecution, and refused to go to hospital.
Defendant has long history of violence
Woolston pleaded guilty to unlawful wounding. The court heard she had amassed 20 previous convictions from 10 court appearances, including assaults, battery, and offences against emergency workers.
Defending, Dyfed Thomas said Woolston had longstanding mental health problems and had been off medication prescribed for paranoid schizophrenia at the time.
“She’s had a difficult upbringing,” he added, saying she was remorseful and now compliant with treatment.
Woolston was jailed for 12 months, but the court heard she has already served the equivalent time on remand and will be released imminently on a 12-month licence.
News
BBC apologises to Herald’s editor for inaccurate story
THE BBC has issued a formal apology and amended a six-year-old article written by BBC Wales Business Correspondent Huw Thomas after its Executive Complaints Unit ruled that the original headline and wording gave an “incorrect impression” that Herald editor Tom Sinclair was personally liable for tens of thousands of pounds in debt.

The 2019 report, originally headlined “Herald newspaper editor Tom Sinclair has £70,000 debts”, has now been changed.
The ECU found: “The wording of the article and its headline could have led readers to form the incorrect impression that the debt was Mr Sinclair’s personal responsibility… In that respect the article failed to meet the BBC’s standards of due accuracy.”
Mr Sinclair said: “I’m grateful to the ECU for the apology and for correcting the personal-liability impression that caused real harm for six years. However, the article still links the debts to ‘the group which publishes The Herald’ when in fact they related to printing companies that were dissolved two years before the Herald was founded in 2013. I have asked the BBC to add that final clarification so the record is completely accurate.”
A formal apology and correction of this kind from the BBC is extremely rare, especially for a story more than six years old.
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