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Launch of a new helpful app for train users with hearing loss in Wales

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TRANSPORT FOR WALES (TfW) has trialled a new onboard digital service providing passengers with hearing loss with personalised journey information announcements.

The Hearing Enhanced Audio Relay (HEAR) application was successfully tested on TfW trains on the Rhymney – Penarth route for two months, with the aim of improving the journeys of passengers with hearing loss.

The application enables passengers connected to the onboard Wi-Fi to receive personalised journey announcements to their smart devices in real-time. These notifications can be specifically tailored to passengers’ preferences, for example only informing them of announcements relating to their destination, in both audible and readable formats. HEAR was funded by the Department for Transport through its £9m ‘First of a Kind 2021’ competition, delivered by Innovate UK (part of UKRI).

New train app to assist travellers with hearing loss in Wales

Michael Davies, Insight and Innovation Manager at Transport for Wales, said: “We are committed to making our network as accessible as possible. Working with GoMedia on HEAR has given us the opportunity to test a solution that could provide huge benefits to customers and encourage people to choose rail.”

It is estimated one in six people in the UK adult population is affected by hearing loss[1] and by 2031, 14.5 million people, approximately 20% of the UK population, will suffer from some form of hearing loss[2]. Over 60% of passengers with accessibility needs struggle to make their journeys independently, making it more important than ever for public transport to be more accessible for all passengers.

Roger Matthews, GoMedia’s Managing Director, added: “HEAR offers a more versatile and cost-efficient solution to installing expensive hearing loops on trains. The benefits of the solution also extend beyond improving accessibility for passengers with hearing loss – The app itself is customisable, supports multiple languages, and can give passengers an overview of previously made announcements and delay information updates, making it a useful tool for all passengers, where they are visiting from abroad, or would just like to relax on their journey without having to worry about listening out for announcements.”

GoMedia – a subsidiary of Icomera and of EQUANS – developed the technology with support from charities Hearing Link and Hearing Dogs with the aim of alleviating the difficulties passengers with accessibility needs face, using purpose-designed technology powered by real-time information.

A survey of 58 people with hearing loss conducted by charities Hearing Link and Hearing Dogs found that 96% would love to have a solution like HEAR implemented on public transport as currently, only 7% were somewhat confident that they would be made aware of changes and disruptions during their journey, while only 16% felt they were treated equally compared to people without hearing loss.

Community

Mid and West Wales Fire Service backs Register My Appliance Week

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MID and West Wales Fire and Rescue Service (MAWWFRS) is supporting Register My Appliance Week (January 20–26) to help households stay informed about appliance safety and product recalls.

Millions of UK households are unaware of critical safety updates for their appliances, with over 40 million large appliances still unregistered. From brand-new purchases to second-hand machines, registering appliances ensures owners are alerted to any safety issues, extending their safe usage.

In the past year, MAWWFRS responded to 163 incidents involving white goods. Home Fire Safety Manager Wayne Thomas said:

“We all value how appliances have transformed our lives, but it’s essential to register them. Doing so is quick, free, and ensures you’re informed if a safety repair is needed. Just a few minutes spent registering can help you enjoy your appliances safely.”

The Register My Appliance portal, run by AMDEA, connects users with over 70 leading brands and accepts registrations for both new and older appliances.

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Community

Young Musician Competition: Winners shine in prestigious event

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SIX talented young musicians showcased their skills during the first round of the 2025 Young Musician competition, held at Bethesda Chapel in Narberth on Wednesday, January 15. The event, organized by the Narberth & Whitland Rotary Club, highlighted the exceptional abilities of these enthusiastic performers.

The evening’s instrumental category winner was harpist Alaw Elisa, representing Ysgol Bro Preseli. The vocalist winner, Max Morris, also represented Ysgol Bro Preseli, impressing the audience and judges alike with his outstanding performance.

Certificates were presented to the winners by Rotary Club President Paul, who expressed his gratitude to everyone involved. “A heartfelt thank you to the competitors, their teachers, parents, and the dedicated volunteers at Bethesda Chapel who made this event a success,” he said.

The Rotary Club looks forward to seeing these young musicians continue to excel as they progress to the next stages of the competition.

Talented winners: Alaw Elisa (Harp) and Max Morris (Vocalist) proudly represent Ysgol Bro Preseli. (Pic: Narberth & Whitland Rotary)

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Community

Church in Wales grant sparks revival in youth ministryFor immediate release

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AN INNOVATIVE church project, funded by the Church in Wales, has sparked extraordinary growth in youth ministry, engaging more than 160 children across three coastal parishes. Just a year ago, only two children were involved.

The Faith Alive project from Bro Dwylan Ministry Area in the Diocese of Bangor combines regular family-friendly worship with hands-on activities for children and young people. A monthly Kids Club meets at the local community centre, offering Bible stories, arts and crafts, games, and a delicious picnic lunch provided by volunteers.

Alongside regular activities, the project runs seasonal events to involve people who may be new to church. Activities include summer rock-pooling sessions exploring God’s creation, led by Revd Andy Broadbent, who is also a marine biologist, Halloween celebrations focusing on Christian traditions, and interactive Christmas activities including nativity displays and craft workshops.

Funding has also enabled the creation of a welcoming family space at St Mary and Christ Church in Llanfairfechan, complete with comfortable seating, a Lego table, children’s toys, library, and art area.

The impact has been significant. Where previously only two children attended, the Ministry Area now regularly engages with over 160 children through its events, with additional hundreds reached through joint community initiatives. Several new families have become regular worship attendees.

Revd Andy says, “We wanted to create options for those new or familiar with church to join in as much or as little as they want while helping them to develop their faith. Thanks to Church in Wales funding families can now attend services that include easy-to-understand theology, and family-friendly worship with modern music and technology.

“It has given the congregation a real boost seeing that change is possible and that decline need not be the future. Our success story shows how targeted funding for innovative local ministry can revitalise rural churches and create more opportunities for young people to come to faith.”

Archbishop of Wales Andrew John says, “The success of Faith Alive shows what’s possible when we reimagine how we serve our communities. Bro Dwylan’s creative approach to ministry shows that churches can thrive through innovation and genuine engagement with families. This is exactly what Church in Wales funding aims to achieve – locally-grown initiatives that can inspire similar growth across Wales.”

Bishop of Bardsey David Morris says, “It has been wonderful to hear how the Faith Alive initiative, pioneered by the clergy and people of Bro Dwylan, has touched the lives of so many young people in local communities. We are hopeful the project will continue to grow in strength and impact, nurturing and deepening faith in the next generation.”

The Church in Wales’s Tier One funding stream provides grants of up to £10,000 for innovative local projects that can be replicated nationally, supporting the wider church’s mission to engage with modern communities.

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