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Launch of a new helpful app for train users with hearing loss in Wales

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TRANSPORT FOR WALES (TfW) has trialled a new onboard digital service providing passengers with hearing loss with personalised journey information announcements.

The Hearing Enhanced Audio Relay (HEAR) application was successfully tested on TfW trains on the Rhymney – Penarth route for two months, with the aim of improving the journeys of passengers with hearing loss.

The application enables passengers connected to the onboard Wi-Fi to receive personalised journey announcements to their smart devices in real-time. These notifications can be specifically tailored to passengers’ preferences, for example only informing them of announcements relating to their destination, in both audible and readable formats. HEAR was funded by the Department for Transport through its £9m ‘First of a Kind 2021’ competition, delivered by Innovate UK (part of UKRI).

New train app to assist travellers with hearing loss in Wales

Michael Davies, Insight and Innovation Manager at Transport for Wales, said: “We are committed to making our network as accessible as possible. Working with GoMedia on HEAR has given us the opportunity to test a solution that could provide huge benefits to customers and encourage people to choose rail.”

It is estimated one in six people in the UK adult population is affected by hearing loss[1] and by 2031, 14.5 million people, approximately 20% of the UK population, will suffer from some form of hearing loss[2]. Over 60% of passengers with accessibility needs struggle to make their journeys independently, making it more important than ever for public transport to be more accessible for all passengers.

Roger Matthews, GoMedia’s Managing Director, added: “HEAR offers a more versatile and cost-efficient solution to installing expensive hearing loops on trains. The benefits of the solution also extend beyond improving accessibility for passengers with hearing loss – The app itself is customisable, supports multiple languages, and can give passengers an overview of previously made announcements and delay information updates, making it a useful tool for all passengers, where they are visiting from abroad, or would just like to relax on their journey without having to worry about listening out for announcements.”

GoMedia – a subsidiary of Icomera and of EQUANS – developed the technology with support from charities Hearing Link and Hearing Dogs with the aim of alleviating the difficulties passengers with accessibility needs face, using purpose-designed technology powered by real-time information.

A survey of 58 people with hearing loss conducted by charities Hearing Link and Hearing Dogs found that 96% would love to have a solution like HEAR implemented on public transport as currently, only 7% were somewhat confident that they would be made aware of changes and disruptions during their journey, while only 16% felt they were treated equally compared to people without hearing loss.

Business

St Davids HSBC building to be transformed into ‘welcoming social space’ café

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A CALL to convert vacant office space, which was once an HSBC bank, to a ‘welcoming social space’ café in the centre of Pembrokeshire’s only city has been approved.

In an application to Pembrokeshire Coast National Park, Rhiannon Barwick sought permission for a change of use of Old Bank House, 18a Cross Square, St Davids to a café, including the installation of a new side accessible access door and ramp, and creation of outdoor seating area to the rear of the building.

The office space in St Davids’ conservation area has been vacant since the 2022; a 2013 application change for a change of use from the former bank approved previously, the last use of the building as a holiday cottage agency.

A supporting statement accompanying the application said: “The premises has remained vacant and is located within the defined Retail Centre of St Davids. As local people ourselves, we’re passionate about supporting the St Davids community in every way we can — not just by offering a welcoming social space, but by getting involved and hosting activities like a run club.

“We understand what St Davids’ needs to thrive, and we’re committed to being an active, positive part of that.  We’d like to open from 7.30am, as there are currently no other cafés open at that time, and it offers a great opportunity to support early commuters.

“We plan to serve homemade pastries, offering a treat that no other café in St Davids currently provides. We plan to stay open until around 3pm, with additional evening events to host and support local clubs and community activities.”

It added: “In the central area of St Davids, there are currently only two active sit-in cafés, with all others operating on a takeaway-only basis — highlighting a clear need for a welcoming, community-focused space like ours.

“While most other cafes in St Davids are focused on the tourism trade, we would like to focus on both the tourism trade and the growing St Davids Community, by staying open all year round.”

The application was supported by St Davids City Council.

An officer report recommending approval said: “There are no concerns in relation to the impact upon the special qualities of the Park, nor in relation to the character or appearance of the conservation area, or nearby listed buildings. The recommendation is to grant permission subject to suitably worded conditions.”

The application was conditionally approved.

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Community

A generous character remembered after death of scaffolding boss Jozef Polak

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TRIBUTES have poured in for Pembrokeshire scaffolding company boss Jozef Polak following news of his death.

Jozef, who ran the firm JP, is remembered as a warm-hearted, larger-than-life character in the community. Those who knew him said he was the sort of person who would step in to help without hesitation — and who brought humour and energy wherever he went.

On social media, messages quickly filled with heartbreak and affection. “My best mate… taken too soon,” wrote Adam Rogers. Timothy Jones added: “Sad news. RIP mate,” while Gareth Williams said: “RIP Joe thoughts with all the family”.

Several people spoke about his personality and generosity. Ginge Davies said: “Rip JP truly a great guy… a complete nutter with a heart of gold… he was such a good laugh,” adding his thoughts were with Jozef’s family, friends and Johnston FC.

Others remembered him from childhood as kind and well mannered. Simon Narbett wrote: “Spent many weekends around our house as a kid in Johnston… always very polite and well mannered boy, nice family too. RIP Jozef.”

The sense of shock was clear in many posts. “Shocked hear this news tonight r.i.p mate,” wrote Adrian Griffiths, while Stephen Evans said: “Really shocked to hear this tonight RIP JP.” Rob Griff added: “So sad to hear this, life can be so cruel… He sure was a Character!!”

Jozef was also a long-standing supporter of The Pembrokeshire Herald, advertising regularly and remaining a valued customer for 13 years. The Herald team worked with him on a number of stories over that period, including the controversial collapse of Mustang Marine, which left a number of contractors out of pocket.

Johnston Football Club said Jozef was central to the life of the club and the wider village, describing him as a “club legend” whose backing helped shape one of the most successful periods in its history.

The club said his association began at the start of the century through his father’s sponsorship, with Jozef stepping up his involvement around 2012 — a period that culminated in Johnston lifting the West Wales Cup.

They said his support was constant and practical, helping fund more than 20 senior team kits along with junior and minis kits, balls, training tops, tracksuits and other essentials. His generosity also extended to bailing the club out with work needed on the changing rooms, adding: “We never had to ask twice.”

In recent years, Johnston said, it became almost routine to ring him when something needed doing. “He’d simply ask, ‘How much do you want?’” the club said.

They ended their tribute: “RIP to a true legend of the club.”

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Community

Calls for Wales to establish financial support fund for struggling older people

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THE OLDER People’s Commissioner for Wales has urged the Welsh Government to create a dedicated support scheme for households in financial hardship, warning that older people are being left behind by existing initiatives.

Responding to the announcement of a new Crisis and Resilience Fund in England worth £1bn a year from April, Commissioner Rhian Bowen-Davies said Wales should use any consequential funding to establish a similar scheme here.

She said: “With the announcement that a new Crisis and Resilience fund worth £1bn a year is set to be launched in England from April to provide financial support to households that are struggling, there is an opportunity to use consequential funding to establish a similar scheme here in Wales.

“This is something I have been calling for, including in my recently published Priorities for the Next Welsh Government paper, as the criteria used by existing initiatives often leaves older people who are struggling financially excluded from being able to access vital support.”

The Commissioner said financial hardship carries a heavy cost, not only for individuals but also for public services.

“We know that financial hardship has a significant cost – both in terms of the impact on people’s health and well-being, and the subsequent increased pressures on public services,” she said.

“Investing in tackling these issues would help to prevent people from reaching crisis point, reducing costs and pressures while also – importantly – improving people’s quality of life and supporting them to age well.

“That’s why establishing a Resilience fund must be a priority here in Wales.”

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