Business
Wales & West Utilities report highlights positive impact to most in need customers

A REPORT detailing the impact of Wales & West Utilities collaboration with partners through the Vulnerability and Carbon Monoxide Allowance (VCMA) fund has demonstrated vast benefit to customers from across Wales and south west of England.
The fund is centred around projects that help customers stay safe and warm in their own homes, and its annual report 22-23 details that such initiatives have allowed customers to save over £5.3m, whilst the gas emergency and pipeline service has doubled its spend during this second year of delivery, rising to the challenge of reaching those most in need and helping them to navigate the cost-of-living crisis.
With the company reporting a significant rise in customers seeking advice and support in terms of energy affordability, Wales & West Utilities has, this year, placed emphasis on continued work with partners to help keep customers safe and warm in their own homes during this challenging time.
The report also highlighted that 24 projects have been delivered across the company’s operating area, directly reaching more than 48,000 customers. Whilst more than 14,000 referrals have been made to the Priority Services Register (PSR) and nearly 8,000 carbon monoxide alarms have been distributed.
VCMA was initiated as a result of stakeholder feedback, recognising the position of Gas Distribution Networks (GDN’s) to support customers above and beyond licence obligations. Ofgem created a £60m pot (2018/19 prices) covering a five-year period, to deliver VCMA projects focusing on vulnerability and carbon monoxide (CO) initiatives relating to energy safeguarding and raising awareness of the dangers of CO.
Between April 2021 to March 2026, Wales & West Utilities has £7m, which with current inflation is £8.55m in real terms, to spend on projects which support consumers in vulnerable situations and raise awareness of the dangers of carbon monoxide and keep people safe from the ‘silent killer’.
Sophie Shorney, Vulnerability & Carbon Monoxide Allowance Manager at Wales & West Utilities, said:
“This year we invested a total of £1.991m in supporting partnership organisations across our network and in collaborating with the other GDNs to raise awareness of the Priority Services Register, the dangers of carbon monoxide and supporting people to access services such as benefit entitlement checks, tariff switching and energy efficiency advice.
“We know just how challenging things are at the moment and this VCMA fund is designed to deliver impact to our customers who need it the most.
“As we go into the third year of delivery of the fund, we’ll be looking to further our partnerships and get into the heart of communities. We want to prioritise working with project partners to ensure there is a consistent coverage across our entire network and identifying potential projects that can be expanded nationally.”
Wales & West Utilities has partnered organisations including:
Maggie’s Cancer Trust to reduce fuel poverty and maximized household income for people with cancer
Schools to help raise carbon monoxide awareness alongside gas and site safety to primary school children
Warm Wales / National Energy Action on a gas appliance repair and replacement scheme, as well as more localised, discrete projects
Funding is made from the Vulnerability and Carbon Monoxide Allowance (VCMA), and 75% of the money will be spent on projects relevant to Wales and south west England only, while 25% will be spent on collaborative projects with the other gas networks across the whole of the UK.
If you have a project that you think Wales & West Utilities could support, either individually or collaboratively with other gas networks, then contact Wales & West Utilities at [email protected].
Wales & West Utilities, the gas emergency and pipeline service, brings energy to 7.5m people across the south west of England and Wales. If you smell gas, or suspect the presence of carbon monoxide, call us on 0800 111 999 straight away, and our engineers will be there to help any time of day or night.
Business
Celebration event marks 65 years of progress at Wales’ largest port

OVER 200 guests, including the First Minister, the Welsh Secretary, and the Chair of the Welsh Select Committee, came together at a gala dinner to mark the 65th anniversary of the creation of the Port of Milford Haven.
Representatives from the Port’s broad stakeholder base including clients, business and community partners, and current and future generations, attended the celebration which provided a moment to pause and reflect but also, importantly, to look forward.
During the evening, a short film was launched which captures the organisation’s rich history, alongside a glimpse into the promising future that lies ahead, rooted in the evolution of the nationally critical assets along the Milford Haven Waterway and green industries
Milford Haven is a major trust port, the largest port in Wales and the third biggest port in the UK. It plays a critical strategic role in supplying the country with fuel, gas and electricity, with major multi-million investments underway to create a green future.
The Port also plays a fundamental role in attracting tourists to Pembrokeshire, while promoting enduring partnerships with many youth, community and environmental groups.

An impressive line-up of speakers set out a clear vision for the Waterway, for Pembrokeshire, and for the region as Wales embraces the opportunities created by a Net Zero future.
“From humble beginnings, the Port has been on a remarkable journey,” reflected Tom Sawyer, CEO of Port of Milford Haven, while expressing his gratitude to all those who have contributed to the journey at the special evening.
He added: “As we embark on the next leg of our journey, the gala dinner was an opportunity to pause, reflect and look to the future. Over the past 65 years, we’ve gone from a bustling naval dockyard and fishing port, to become the country’s premier energy port.
“With our local and global partners, the future is bright: rooted in cleaner fuels, cleaner energy and innovation, with the Haven Waterway acting as green centre for excellence.
“The century ahead promises a bright future for the generations ahead, based upon fulfilling employment and a just transition to a cleaner future.”
First Minister Mark Drakeford said: “As the UK’s leading energy port, Milford Haven waterway’s contribution to Wales’s economy, and the UK’s energy security, cannot be overstated. Milford Haven Port
has been the foundation for so much of the region’s economic prosperity, with thousands of local people providing the skills to support our natural gas and petrochemical industries.
“Congratulations to everyone involved on the anniversary and I look forward to many more decades of the Port’s contribution to Wales.”
Welsh Secretary David TC Davies said: “I was delighted to attend this celebration of 65 years of the success for the Port of Milford Haven. It’s now the foremost energy port in the UK – a remarkable achievement.
“And it was great to hear about the bright future for the Port as it continues to develop. I had the opportunity to set out the UK Government’s ambition for developing floating offshore wind the in Celtic sea, and the investments that we are making to support that vision.
“Of course the Port of Milford Haven will have a vital role to play in that future and I’d like to thank them for their continued hard work and investment in Wales.”
Rt Hon Stephen Crabb MP, said: “The Port is not just a part of Milford Haven; it is the beating heart of Milford Haven. It provides an identity and character to the town that is very special indeed.
But it’s also a source of jobs and prosperity for the whole County of Pembrokeshire.
“So it is right that we celebrate this important milestone, while also looking ahead to the new opportunities that green energy will bring to the Haven. With the world once again facing a period of enormous economic and industrial change, the Port of Milford Haven is well placed to capture a new generation of investment and opportunities that will benefit local people.”

Business
Shocking report reveals toxic infighting at S4C

THE FORMER Chief Executive of Welsh language broadcaster S4C created an atmosphere of fear at the channel, bullied staff and behaved “like a dictator”.
Those are the findings of an explosive report prepared for S4C by Capital Law, the Cardiff-based legal team hired to investigate misconduct allegations. S4C has around 120 employees; 92 spoke to Capital Law during its investigation.
A CULTURE OF FEAR
The report outlines several recurring complaints about Sian Doyle, who was sacked as S4C’s Chief Executive last week. Participants reported that Sian Doyle’s leadership style was: “dictatorial, creating a culture of fear”.
The report also records incidents when the former CEO spoke in a foul-mouthed and derogatory way about on-screen and backroom staff, belittled those who raised questions, and belittled staff in meetings.
Her “confrontational” behaviour reduced some to tears, caused others to suffer adversely with their mental health, and contributed towards staff leaving S4C.
One employee reported suffering “a major health event” at a management away day meeting in Llangrannog.
The employee described an animated conversation involving the Chief Executive and other senior staff members about the level of change required at S4C.
The conversation spoke about replacing many staff who were described as: “not worth worrying about” and that the Chief Executive suggested a lot of the staff at S4C did not have the skills or knowledge to justify being in their jobs. Sian Doyle reportedly suggested losing: “at least 50 of them”.
Conversely, several participants recognised that change is needed within S4C and that the general strategic direction Sian Doyle was working towards was positive. Investigators also heard from staff who spoke positively about her and described her conduct towards them as “supportive”.

STAFF IN THE CROSSFIRE
Making recommendations about S4C’s future broadcasting and commissioning strategy was far beyond the report’s remit. However, it is clear from the issues in the report that there is considerable tension within the organisation over its direction.
The report’s content permits the inference that different parts of S4C management were engaged in guerilla warfare against each other, and staff were caught in the crossfire between the rival camps.
That inference is strongly supported by a statement by the S4C Authority that said, “Participants recognised that change is needed at S4C and that the senior management team were intent on delivering an ambitious vision for the channel’s future.
“It appears, however, that the way some shared this with staff and the approach to managing change across the organisation was insensitive. “This often led to conflict and insecurity rather than creativity and a positive, inclusive transformation. It is clear that many S4C staff have been unhappy at work and that our organisation did not seem to have appropriate working practices to deal openly and appropriately with staff concerns.”
CHANNEL SAYS SORRY
The S4C Authority issued a statement: “The report paints a picture of a very difficult working environment for many at S4C. Participants described an unsettling workplace, with some individual members of the senior management team behaving inappropriately and with an approach that directly impacted the well-being of staff.
“As members of the S4C Authority, we would like to say sorry to those who have had to tolerate unacceptable behaviours in the workplace and for the upset that this has caused. We would like to thank you for your openness and honesty in sharing your experiences, enabling the failings highlighted in today’s report to be identified.”
The statement continued: “The S4C Authority is committed to ensuring that S4C is a place where our colleagues are happy and safe – a place where they feel able to perform at their best and thrive. We recognise that significant work is required to implement new working methods that will allow S4C to build a positive future with a supported and creative workforce.
“To do that, we need to restore confidence and trust amongst our staff, who have a crucial role in the organisation’s future success. Integral to that success is leadership focussed on collaboration and communication. As an Authority, we decided this would require new leadership at S4C, and we will shortly make further announcements about that process.”
SENEDD SUMMONS FOR S4C
The Senedd’s Culture Committee has called members of the S4C Board to give evidence on Thursday, December 14.
Delyth Jewell MS, Chair of the Senedd’s Culture, Communications, Welsh Language, Sport and International Relations Committee, said:
“The continued allegations in the media related to S4C are deeply worrying.
“With rumours and speculation circulating, the Committee is keen for these questions to be answered publicly.
“We are inviting the Chair and a member of S4C’s Board to give evidence next week to bring clarity for the people of Wales.
“To restore public trust in the broadcaster, it is essential that they are open and transparent in this process.
“To this end, we welcome the report’s publication and will consider its contents before speaking to S4C next week.
“We know how important the success of S4C is for the Welsh language and Wales as a country and we will be doing all we can to get answers from the channel’s leadership over the coming weeks.”
Business
British Business Bank announces changes to the delivery of Start Up Loans in Wales

THE BRITISH BUSINESS BANK has announced changes to the future delivery of its Start Up Loans programme for businesses in Wales.
From 24 February 2024, working in partnership with Business in Focus as an affiliate of the Start Up Loans programme, the Bank will be providing pre-loan support directly to Welsh businesses.
This initiative brings together Business in Focus’ extensive experience and networks with the Bank’s direct partnerships within the Welsh business support ecosystem. The initiative will combine these relationships with an internal British Business Bank team of Business Advisors who will be dedicated to furthering Wales’ dynamic business economy by supporting and increasing the number of startup businesses accessing early-stage funding.
Where recruitment opportunities for the programme become available, the Bank will seek to draw from a pool of candidates that include Welsh-speaking Business Advisors and Loan Approvers.
Richard Bearman, Managing Director, Small Business Lending at the British Business Bank said, “I would like to thank Business in Focus for successfully delivering the service in Wales for the past ten years, and am grateful for their support going forward. We are looking forward to building on their work to deliver vital startup capital and support to Welsh businesses through our programme over the coming months.”
Phil Jones, Chief Executive, Business in Focus, said “In partnership with the British Business Bank and The Start-Up Loans Company, Business in Focus has delivered the Start Up Loans programme in Wales for over 10 years. Over that time, the more than £47.2m loaned to Welsh businesses has helped many to grow, to diversify and to transform their prospects of success. We are now working with the British Business Bank on a re-designed model of delivery – one that matches the changing needs of our client base and is relevant for the next 10 years.
“We are extremely proud of what the Start Up Loans programme has achieved. I would like to thank all the brilliant Business in Focus experts who have delivered this transformational service and the more than 4,600 entrepreneurs who put their faith in us to help them succeed and to release their entrepreneurial potential through the programme.”
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