News
Mother-of-two died ‘because ambulance didn’t get to her on time’, says family
A FAMILY has been left grieving after a 40-year-old woman died on New Year’s Eve despite repeated attempts by her 15-year-old daughter to call medical assistance.
Mother-of-two Charlotte Burston knew that her health was rapidly deteriorating on Christmas morning when she began experiencing severe tingling sensations in one of her arms.
But despite repeated attempts to call urgent medical assistance, Charlotte’s daughter’s requests remained unanswered.

Eventually, as Charlotte’s condition continued to deteriorate, another family member decided to drive to Charlotte’s property in Llanteg and convey her to Withybush General Hospital by car. But shortly after commencing their journey, Charlotte Burston suffered a major heart attack from which she never gained consciousness.
On New Year’s Eve, Charlotte Burston was pronounced dead.
A post mortem concluded that the cause of her death was hypoxic brain injury, which is a lack of oxygen to the brain.
“If an ambulance had got to Charlotte within 15 minutes of Ella’s first call, she’d still be with us today,”said Vincent Laye, the father of Charlotte’s daughters.
“The pain and the grief that this has left us with is beyond explanation.
“Our girls have lost a mother who they relied on and who was their best friend, and the community around Llanteg has lost a woman who was greatly loved. This was shown earlier this week when over 150 people turned out for her funeral.
“The bottom line is that the NHS has failed in providing the care that everyone pays for and that every one of us deserves.”
Charlotte began feeling unwell at around 7am on Christmas Day.
“I called 111 at 8.19am, the call lasted 53 seconds so I hung up because it was taking too long,” explained 15-year-old Ella Laye.
“I then called 999 at 8.29am and the call lasted 41 minutes. The woman I spoke to refused to tell me how long an ambulance would take, but just said that one would be arranged.”
Realising that her mother’s condition was getting worse and worse, Ella then rang her grandfather, who lives in Clynderwen.
“He managed to drive over within around 20 minutes but by now Charlotte was drifting in and out of consciousness,” continued Vincent.
“He managed to get Charlotte into his car and began driving to Withybush. But as they approached Robeston Wathen, he heard her make a gurgling sound and from then on, Charlotte never regained consciousness.”
When they reached Withybush, Charlotte was put onto a life-support system and conveyed to Morriston Hospital. Sadly, she never recovered.
“Just because all this took place on Christmas Day, does it mean that people like Charlotte should be deprived of the medical care they deserve?” continued Vince Laye.
“Our girls have lost a mother who was with them and who cared for them 24/7. Yes, their schools are doing everything they can to help them through this and we’re visiting the Sandy Bear Children’s Bereavement Charity, but absolutely no support is being shown to us by any other authority.
“All I can do is take things hour by hour because I truly believe that this awful death could have been prevented. I really do.
“I don’t know the state of affairs in the NHS across Wales last Christmas morning but if they were severely understaffed through their own mismanagement, then someone has to be held accountable for Charlotte’s death.
“We’ve since discovered that the heart attack was caused by a blood clot that had moved to Charlotte’s heart, but we were also told that the damage this caused could have been treated with medication. What took her life was the lack of oxygen to her brain…in other words, the length of time in which she was left untreated.
“Charlotte has lost her life and the girls have lost their mother. But this isn’t about the pain that we’re currently going through…this is going to continue for years.
“It’s about every other person out there who deserves to be looked after when they are most in need.
“The NHS and the local authority have failed us in a way that’s going to change our lives for ever, and I’m refusing to allow this to be brushed aside. Somebody needs to be held accountable for what’s happened, to prevent this from happening to somebody else.”
Liam Williams, Executive Director of Quality and Nursing at the Welsh Ambulance Service, said: “We were deeply sorry to hear about Ms Burston’s passing and would like to extend our thoughts and condolences to her family on their sad loss.
“A thorough investigation has begun, and we will be contacting Ms Burston’s family to invite them to participate in this process and share their experience, which no doubt will have been traumatic for all involved.
“On behalf of the Welsh Ambulance Service, I would once again like to extend my sympathies to Ms Burston’s family.”
Speaking about delays to patient care earlier this week, The Welsh Ambulance Service’s assistant director of operations Sonia Thompson said: “Our ambulance service is under extreme and well-documented pressure as a result of wider system pressures across the NHS.
“The service is looking at solutions as the current situation is untenable for patients and staff across health and social care.
“As an ambulance service, we’re thinking very differently about the way we deliver services in future, and we are already testing some new ways of working across Wales to understand how we can relieve some of the pressure,” she added.
The Welsh Government has said recently that despite budget pressures, it was investing in same-day emergency care, extra community beds and social care services to improve patient flow through hospitals.

Community
Lottery boost for HMS Erebus exhibition in Pembroke Dock
Heritage Centre secures £57,015 to mark 200 years since famous polar exploration ship was built in the town
THE PEMBROKE DOCK HERITAGE CENTRE has secured £57,015 from The National Lottery Heritage Fund to create a major new exhibition celebrating the extraordinary story of HMS Erebus, one of the most famous exploration vessels ever built in Wales.
The exhibition, titled HMS Erebus: From Dockyard to Discovery, will open to the public on Monday 8 June 2026, marking exactly 200 years since the ship was launched at Pembroke Dock’s Royal Dockyard.
Constructed in 1826 by local shipwrights, Erebus stands as a powerful symbol of the town’s maritime heritage and the exceptional craftsmanship that once made Pembroke Dock a centre of naval excellence. From its origins in a small Welsh dockyard, the vessel went on to play a central role in some of the most significant expeditions of the nineteenth century.
She later served on the pioneering Ross Antarctic expedition before joining Sir John Franklin’s ill-fated Arctic voyage, where both ships and crew were lost. The dramatic rediscovery of the wreck beneath Arctic waters in 2014 reignited global interest in one of exploration’s greatest mysteries.
For the first time, rare artefacts recovered from the wreck — on loan from the Royal Navy Museum — will be displayed to the British public, offering visitors a direct and tangible connection to life on board and the harsh realities of polar exploration.
The new exhibition will also place Erebus within the wider story of the Georgian dockyard community that built her, highlighting Pembroke Dock’s role in Britain’s naval expansion and the skilled workforce that shaped its history.
Visitors can expect bilingual interpretation, digital interactives, an immersive Arctic diorama with a scale model of the ship, and dramatic underwater footage of the wreck site provided by Parks Canada. The displays will also link historic exploration with modern conversations about climate change and the fragility of polar environments.
Community engagement is central to the project. Local schools will help co-produce elements of the exhibition, while oral histories and shared memories will ensure the story reflects both the past and the present community.
Andrew White, Director of The National Lottery Heritage Fund – Wales, said: “This project will help people better understand Pembroke Dock’s vital role in maritime history while creating new opportunities for communities to engage with their heritage in meaningful and inspiring ways. Thanks to National Lottery players, this exhibition will bring an internationally significant story back to the place where it began, ensuring it is shared with future generations.”
John Evans, Patron of Pembroke Dock Heritage Centre, said: “We are thrilled to receive this support. Thanks to National Lottery players, we can preserve and celebrate a story of national and international importance, while re-establishing Pembroke Dock as a place of discovery, craftsmanship and exploration. By reconnecting HMS Erebus with the community that built her, we hope to inspire pride, learning and long-term cultural and economic benefit for the town.”
HMS Erebus: From Dockyard to Discovery opens on Monday 8 June 2026.
News
Tributes paid to Pembroke Dock Councillor and former Mayor Pamela George
It is with great sadness that the Pembroke Dock community mourns the passing of Councillor Pamela George.
Pamela, affectionately known as Pam, dedicated many years to public service, passionately representing her constituents and contributing to the life of the town. She also served as Mayor, where her commitment to the community was widely recognised and appreciated.
“Pam was incredibly passionate in her role as Councillor and Mayor, and she will be sorely missed,” said a spokesperson from Pembroke Dock Town Council. “Her dedication to the town and its residents was remarkable, and her legacy will live on in the many projects and initiatives she supported.”
During her tenure, Pam was involved in numerous community groups and local committees, playing an active role in initiatives such as the Pater Hall Community Trust and Friends of Memorial Park. She was known for her warm personality, steadfast dedication, and willingness to champion causes that benefited the town and its people.
Councillors, colleagues, and residents alike have expressed their condolences, praising her tireless work and commitment to Pembroke Dock.
A book of condolences has been opened at Pembroke Dock Town Council for residents wishing to pay their respects.
MORE TO FOLLOW
Community
New parking rules spark concern at Dew Street site
Residents question phone-only payments, rising permit costs and future of former library building
RESIDENTS in Haverfordwest’s upper town say new parking rules behind the former County Library on Dew Street risk excluding older and less tech-savvy drivers, as concerns grow over both rising permit prices and the uncertain future of the prominent community building.
The car park is owned by Ateb Group, which allowed free public use over Christmas. However, signs installed this week state that drivers must pay either by phone or online.
Campaigners say both options effectively require a smartphone or internet access, leaving some motorists without a practical way to pay.
Mike Daffern, acting secretary of the Dew Street Campaign, told The Herald: “Realistically these are the same method. Both depend on a phone. For many older people, or anyone without mobile data, that simply isn’t accessible.
“Government guidance says there should be more than one way to pay. Most car parks still offer cash or card. We feel this discriminates against some of the very people who rely most on town centre parking.”

Permit prices questioned
Residents also say they were previously informed that Ateb intended to mirror the charging structure used by Pembrokeshire County Council.
They expected this would reduce the cost of residential permits. Instead, several have reported being quoted figures more than four times higher than equivalent council permits, alongside what they describe as a 30 per cent rise on last year.
One nearby resident, who did not wish to be named, said: “We were told it would be in line with the council. When the price came through it was nowhere near. For some households it just isn’t affordable.”
The Herald has approached Ateb for clarification on its pricing structure and the choice of payment systems.
Building left in limbo

Beyond parking, frustration is mounting about the long-term future of the former library itself.
Planning permission to refurbish the site was granted in 2023, but residents say little visible progress has been made. There is speculation the housing association may instead base operations in Milford Haven following the closure of Meyler House.
Campaigners argue that if the building is no longer required for offices, alternative community uses should be explored rather than allowing further deterioration.
A petition signed by ninety-five locals has been submitted to Cadw requesting the structure be considered for listing.
The request is backed by Royal Commission on the Ancient and Historical Monuments of Wales and The Twentieth Century Society, both of which recognise its architectural significance as an example of late 20th-century civic design. The building also features in Simon Phipps’ book Brutal Wales / Cymru Friwtalaidd, which celebrates modernist architecture across Wales.
Mr Daffern said: “It’s part of Haverfordwest’s story. Even people who don’t love the look of it accept it’s an important public building. Leaving it empty helps no one.”

Temporary arrangement
Public use of the car park may only ever be short-term. The 3.5-acre site, including the former library, was sold by the council for £250,000 in 2022.
A consultation held in early 2024 on potential redevelopment proposals drew criticism, with some residents describing suggested housing plans as “cut-price” and out of keeping with the conservation area surrounding the historic upper town.
No formal planning application has yet been submitted.
Residents say clearer communication is needed on both the future of the land and day-to-day parking arrangements.
Mr Daffern added: “People understand the site will change one day. But while it’s open, it should be fair and accessible. All we’re asking for is common sense and proper engagement with the community.”
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