News
Mother-of-two died ‘because ambulance didn’t get to her on time’, says family
A FAMILY has been left grieving after a 40-year-old woman died on New Year’s Eve despite repeated attempts by her 15-year-old daughter to call medical assistance.
Mother-of-two Charlotte Burston knew that her health was rapidly deteriorating on Christmas morning when she began experiencing severe tingling sensations in one of her arms.
But despite repeated attempts to call urgent medical assistance, Charlotte’s daughter’s requests remained unanswered.
Eventually, as Charlotte’s condition continued to deteriorate, another family member decided to drive to Charlotte’s property in Llanteg and convey her to Withybush General Hospital by car. But shortly after commencing their journey, Charlotte Burston suffered a major heart attack from which she never gained consciousness.
On New Year’s Eve, Charlotte Burston was pronounced dead.
A post mortem concluded that the cause of her death was hypoxic brain injury, which is a lack of oxygen to the brain.
“If an ambulance had got to Charlotte within 15 minutes of Ella’s first call, she’d still be with us today,”said Vincent Laye, the father of Charlotte’s daughters.
“The pain and the grief that this has left us with is beyond explanation.
“Our girls have lost a mother who they relied on and who was their best friend, and the community around Llanteg has lost a woman who was greatly loved. This was shown earlier this week when over 150 people turned out for her funeral.
“The bottom line is that the NHS has failed in providing the care that everyone pays for and that every one of us deserves.”
Charlotte began feeling unwell at around 7am on Christmas Day.
“I called 111 at 8.19am, the call lasted 53 seconds so I hung up because it was taking too long,” explained 15-year-old Ella Laye.
“I then called 999 at 8.29am and the call lasted 41 minutes. The woman I spoke to refused to tell me how long an ambulance would take, but just said that one would be arranged.”
Realising that her mother’s condition was getting worse and worse, Ella then rang her grandfather, who lives in Clynderwen.
“He managed to drive over within around 20 minutes but by now Charlotte was drifting in and out of consciousness,” continued Vincent.
“He managed to get Charlotte into his car and began driving to Withybush. But as they approached Robeston Wathen, he heard her make a gurgling sound and from then on, Charlotte never regained consciousness.”
When they reached Withybush, Charlotte was put onto a life-support system and conveyed to Morriston Hospital. Sadly, she never recovered.
“Just because all this took place on Christmas Day, does it mean that people like Charlotte should be deprived of the medical care they deserve?” continued Vince Laye.
“Our girls have lost a mother who was with them and who cared for them 24/7. Yes, their schools are doing everything they can to help them through this and we’re visiting the Sandy Bear Children’s Bereavement Charity, but absolutely no support is being shown to us by any other authority.
“All I can do is take things hour by hour because I truly believe that this awful death could have been prevented. I really do.
“I don’t know the state of affairs in the NHS across Wales last Christmas morning but if they were severely understaffed through their own mismanagement, then someone has to be held accountable for Charlotte’s death.
“We’ve since discovered that the heart attack was caused by a blood clot that had moved to Charlotte’s heart, but we were also told that the damage this caused could have been treated with medication. What took her life was the lack of oxygen to her brain…in other words, the length of time in which she was left untreated.
“Charlotte has lost her life and the girls have lost their mother. But this isn’t about the pain that we’re currently going through…this is going to continue for years.
“It’s about every other person out there who deserves to be looked after when they are most in need.
“The NHS and the local authority have failed us in a way that’s going to change our lives for ever, and I’m refusing to allow this to be brushed aside. Somebody needs to be held accountable for what’s happened, to prevent this from happening to somebody else.”
Liam Williams, Executive Director of Quality and Nursing at the Welsh Ambulance Service, said: “We were deeply sorry to hear about Ms Burston’s passing and would like to extend our thoughts and condolences to her family on their sad loss.
“A thorough investigation has begun, and we will be contacting Ms Burston’s family to invite them to participate in this process and share their experience, which no doubt will have been traumatic for all involved.
“On behalf of the Welsh Ambulance Service, I would once again like to extend my sympathies to Ms Burston’s family.”
Speaking about delays to patient care earlier this week, The Welsh Ambulance Service’s assistant director of operations Sonia Thompson said: “Our ambulance service is under extreme and well-documented pressure as a result of wider system pressures across the NHS.
“The service is looking at solutions as the current situation is untenable for patients and staff across health and social care.
“As an ambulance service, we’re thinking very differently about the way we deliver services in future, and we are already testing some new ways of working across Wales to understand how we can relieve some of the pressure,” she added.
The Welsh Government has said recently that despite budget pressures, it was investing in same-day emergency care, extra community beds and social care services to improve patient flow through hospitals.
Community
Officials announced for 2026 Eisteddfod in Pembrokeshire
THE NATIONAL EISTEDDFOD returns to Pembrokeshire in 2026, and organisers have named the officials who will steer this major cultural event over the next year and a half.
With the artistic and local committees already established, meetings to finalise competitions and adjudicators are underway to ensure the List of Competitions is ready by spring. Committee members have also been voting over the past weeks to elect key officials for the Executive Committee.
John Davies, former leader of Pembrokeshire County Council, has been appointed Chair of the Executive Committee. Known for his deep connection to Pembrokeshire and extensive experience with national organisations, Davies aims to make the Eisteddfod a true community event, welcoming involvement from all corners of the region.
Tegryn Jones, Chief Executive of Pembrokeshire Coast National Park, takes on the role of Deputy Chair (Strategy). With a strong passion for Welsh culture and language, Jones brings a wealth of experience working with local communities, visitors, and volunteers across three counties.
Deputy Chair (Culture) is Carys Ifan, Director of Canolfan Egin and a seasoned cultural organiser. Based in Llangrannog and originally from Llandudoch, Ifan has led numerous artistic and community projects across the region.
Cris Tomos, a community development veteran with over 30 years of experience, will lead the 2026 Eisteddfod Local Fund. Working with PLANED, a community development charity, Tomos has supported countless community enterprises and co-operatives in Pembrokeshire, Ceredigion, and Carmarthenshire.
Non Davies, recently elected as Executive Committee Secretary, brings extensive cultural management expertise as Ceredigion County Council’s Corporate Manager for Culture. Having chaired the Cardigan Local Fund Committee for the 2022 Ceredigion Eisteddfod, Davies is well-versed in managing cultural projects.
National Eisteddfod Chief Executive, Betsan Moses, said: “We’re looking forward to working with John and the team over the next few months as we prepare for the 2026 Eisteddfod.
“There’s almost a quarter of a century since the Eisteddfod was last held in Pembrokeshire, and we’re very much looking forward to returning to the area. 2026 is an important year for us as we celebrate 850 years since the first Eisteddfod was held in Cardigan Castle in 1176.
“We’re looking forward to working in a new way within a catchment area which includes parts of another two counties, which is, of course, a chance to work with local people in Ceredigion and Carmarthenshire again.”
Further announcements are expected in the coming weeks, including the sale of competition prizes and opportunities to donate the Crown and the Chair.
The National Eisteddfod will be held in Llantood from August 1–8, 2026.
News
Campaigners urge Welsh Government to adopt proportional representation for Local Elections
CAMPAIGNERS are calling on the Welsh Government to introduce the Single Transferable Vote (STV) system for local elections, following moves by two councils to shift away from the First Past the Post (FPTP) system being blocked on technical grounds.
Yesterday (Nov 14), Ceredigion Council voted narrowly, with an 18 to 17 majority, in favor of adopting STV. This follows Gwynedd Council’s decision last month, where 65% of councillors backed the move. However, both councils have been prevented from implementing STV due to a requirement for a two-thirds majority under the Local Government and Elections (Wales) Act 2021.
In recent consultations, public support for STV has been overwhelming, with over 70% in Gwynedd and 67% in Ceredigion favoring the change. Only Powys Council rejected the proposal, despite 60.5% of its respondents supporting STV. Campaigners argue that the current system deprives voters of representation, citing that over 100,000 people were denied a vote in the 2022 elections due to uncontested seats.
The Electoral Reform Society Cymru (ERS Cymru) highlights the contrast with Scotland, where the introduction of STV for local elections in 2007 has significantly reduced uncontested seats. According to ERS Cymru, Scotland has had fewer uncontested seats in the last four elections combined than Gwynedd Council recorded alone in 2022.
Jess Blair, Director of ERS Cymru, said:
“Decisions made in council chambers affect everyone in those areas, so every vote should count. It’s absurd that councils choosing STV are blocked by a technicality, leaving them stuck with an outdated system that denies representation to thousands. The Welsh Government must act to avoid repeating the undemocratic outcomes of the last elections.”
Campaigners are now calling on the Welsh Government to introduce STV across all councils in Wales, ensuring representation that reflects the electorate’s wishes.
Business
Upgrades completed at Port of Milford Haven’s simulator suite
UPGRADES have been completed to state-of-the-art equipment within the Port of Milford Haven’s navigation simulator suite at Milford Waterfront enabling marine professionals to receive bespoke specialist training. The virtual reality simulation system can safely replicate a range of scenarios that seafarers may experience in real world situations such as extreme weather conditions, emergency situations and escort tug work.
The upgrades provided by Netherlands-based company MARIN contain the latest hardware in terms of processing power and graphics, as well as upgrades to MARIN’s ‘Dolphin’ software, increasing the capability to create scenarios. These are complemented with new 4k visuals on 75” screens which increase the depth and field of vision, adding to the realism.
Recently, a training day was led by Training Pilot Captain Mark Johnson, assisted by ex-Pilot Andy Hillier, involving members of the Svitzer team as well as Pilots Matt Roberts and Ian Coombes. As part of the scenario, they were faced with a loss of engine power and steering along with worsening weather and sea conditions. The Pilots had to communicate with Svitzer in order to successfully instruct them on how to tow and direct a drifting tanker. While scenarios like these are uncommon within port operations, it is important to rehearse procedures that would be implemented if they are required and enhances participants’ skill sets.
Marine Pilot and Simulator Instructor, Captain Ewan McNicoll, said “This simulator suite has future proofed our training capabilities, both internally for Pilots and marine staff, but also externally for clients wishing to use the facility, be it for training purposes or research and development. We can create any type of scenario with any type of ship, ranging from practicing ship handling manoeuvres to emergency situations, it really is game changing! Working with our partners at MARIN has been a complete success and I am very proud of our new facility.”
For more information about training at the navigation simulation suite please contact the Port of Milford Haven at [email protected] or 01646 696100.
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