Concerns over access to hearing services in Wales

Published

2 years ago

February 13, 2024

CONCERNS have been raised about access to hearing services, with statistics showing the number of people on waiting lists for a hearing aid has ballooned by 150% in three years.

Janet Finch-Saunders told the Senedd that 527,100 adults – 17% of Wales’ population – have a degree of hearing loss that would benefit from treatment such as hearing aids.

She said that 4,000 people were waiting for a hearing aid appointment three years ago but by September 2023 that number had reached nearly 10,000.

Highlighting that Wales has the highest proportion of over-65s of any UK nation, she told the chamber it is imperative to develop the best hearing services possible.

She explained that incidence increases by about 1% per year of age, so 80% of 80-year-olds and 90% of 90-year-olds will have hearing loss.

The Aberconwy MS raised concerns about a “postcode lottery” in terms of waiting times.

She said only one patient waited longer than 14 weeks in Swansea, 583 in Hywel Dda and a staggering 1,674 in the Betsi Cadwaladr University Health Board area.

Ms Finch-Saunders pointed out there is also an inconsistent spread of audiologists employed by health boards with five in Powys and 65 in Betsi Cadwaladr.

Calling for greater collaboration with independent providers such as Boots and Specsavers, she argued it would help health boards add capacity and improve access.

She said the model, which is in use in England and Ireland, has provided services at a third of the per-patient cost compared to hospital services.

Ms Finch-Saunders highlighted that the National Deaf Children’s Society (NDCS) found that 26% of families were dissatisfied with waiting times for paediatric audiology.

She told MSs: “Health needs to work with education, which has seen a 17% reduction in teachers of the deaf in Wales since 2011.”

Ms Finch-Saunders added that NDCS has found that some children are being denied individual development plans under Wales’ new additional learning needs system.

She warned: “Hearing loss cuts people off from each other. This can increase the risk of social isolation, cognitive decline and other mental issues.

“And I’m given to understand that it can actually bring on early dementia and Alzheimer’s.

“Too often, deaf people who simply cannot hear quite often feel that they are referred to as ‘daft’ people – and that’s the stigma that we’ve got to get rid of.”

Mark Isherwood, who lost his hearing as a younger person, urged ministers to recognise that demand for audiology services is only going to increase.

He echoed calls for the NHS to work with community audiology service providers.

Natasha Asghar, a fellow Conservative, who represents South Wales East, highlighted a Senedd event on adult age-related hearing loss that she sponsored on Tuesday.

Joel James, who spoke about his own experiences of hearing loss at the event, said hearing impairment is linked to cognitive decline but when aids are fitted, it ceases immediately.

He said: “If we look at child development, we know of social isolation, the impact in terms of speech and language, and then also the social skills that can be impaired.

“And then if we look at when we become adults, in terms of the working environment, there are 4.4 million in the entire UK that have hearing difficulties.

“Many of them feel that they’re being discriminated against in the working environment.”

Russell George, the Conservatives’ shadow health minister, emphasised the need for early intervention and diagnosis, saying it can bring a saving down the line.

Responding to the short debate on February 7, Eluned Morgan recognised that hearing loss can be devastating at any age and can leave people feeling isolated.

The health minister said audiology services are delivered differently from the rest of the UK, arguing there is a stronger emphasis on primary and community care than elsewhere.

Baroness Morgan said she does not have any principled objection to exploring private sector options but the Welsh Government will prioritise public sector provision.

“If they can’t do it, then, obviously, let’s look at alternatives,” she told the chamber.

“But I would like to give this a fair wind, and I guess the health boards are on notice that they’ve got to deliver on what we’re asking them to deliver.”

She added: “Let’s stick to the plan, and, if they don’t deliver, then there’ll be ructions.”

School issues safeguarding alert over children’s use of Roblox

Published

5 minutes ago

December 15, 2025

Tom Sinclair

Ysgol Penrhyn Dewi warns parents about addictive gameplay, unsafe chat functions and scammers

YSGOL PENRHYN DEWI in St Davids has issued a safeguarding warning to parents after concerns were raised about children’s use of the popular online gaming platform Roblox.

In a letter sent to families today (Dec 15), Assistant Headteacher Louise Gray said the school had been made aware of a series of risks linked to the platform, which is widely used by children aged 8–13 – and in some cases younger.

Roblox allows users to create and play games developed by other players. However, the school says this user-generated model can expose children to inappropriate or harmful content depending on which games they access.

Range of risks highlighted

The letter sets out several specific safeguarding concerns, including:

Inappropriate content in user-created games
Highly addictive gameplay, with daily quests and reward systems designed to increase screen time
Easily changed parental controls, allowing children to adjust settings without verification
Chat features that expose younger players to inappropriate messages
Peer pressure from in-game ‘connections’, with children believing they know other users
Emotional dysregulation linked to heavy use of the platform
Scams, including fake offers of free Robux or cosmetic items

Parents are being urged to closely monitor how their children use the platform, who they interact with, and what content they can access.

Guidance available

The school has directed families to the Welsh Government’s Hwb website for further advice on parental controls and safe use of Roblox.

Community

Festive creativity shines as Kurtz MS meets card competition winner

Published

55 minutes ago

December 15, 2025

Tom Sinclair

SAMUEL KURTZ, Member of the Senedd for Carmarthen West and South Pembrokeshire, visited Pembroke Dock Community School on Friday 12th December to present a prize to the winner of this year’s Christmas Card Competition.

The competition invited pupils to design a festive Christmas card, with entries received from schools across the area. The standard of artwork was exceptionally high, showcasing the creativity, imagination and talent of young people in the community.

During the visit, Samuel Kurtz congratulated the winning pupil and thanked all those who took part, as well as the teachers and staff who supported the competition. Each child who entered also received a certificate in recognition of their hard work and effort.

Speaking after the presentation, Samuel said, “It was a real pleasure to visit Pembroke Dock Community School today and announce the winner of my Christmas Card competition. This year the winner is Mair Moseley, aged 10, and she designed a wonderful Santa image that really stood out. She has won a chocolate selection set and a £20 book token to enjoy over Christmas.”

He added, “ The creativity and enthusiasm shown by all the children was fantastic, and it made choosing a winner extremely difficult. I want to congratulate all the entrants and thank the staff for their ongoing support.”

Pembroke Dock Community School Headteacher, Mrs Katie Crockford-Morris, added, “We were delighted to welcome Samuel Kurtz MS to the school to present the prize. The children thoroughly enjoyed taking part in the competition, and they were incredibly proud to receive their certificates.”

The winning design will now be used as Samuel Kurtz’s official Christmas card this year, with one copy already on its way to His Majesty, King Charles.

Charity

Two Welsh families fund Childline across the UK on Christmas Day

Published

1 hour ago

December 15, 2025

Staff Writer

Joint £40,000 gift ensures vital support is available when children need it most

TWO Cardiff families have joined forces to fund the NSPCC’s Childline service across the whole of the UK on Christmas Day, ensuring children have somewhere to turn during one of the toughest times of the year.

The Peterson family and the Bowles family are each donating £20,000 as part of the charity’s One Unforgettable Day project. Their combined £40,000 contribution will cover the entire cost of running Childline for 24 hours on 25 December.

Childline operates 12 bases nationwide and offers a free, confidential service to anyone under 19, available day and night, 365 days a year. The festive period is often one of the most demanding for counsellors and volunteers; between 24 December 2024 and 4 January 2025, Childline delivered 4,261 counselling sessions.

Young people reach out to Childline for a range of reasons at Christmas, including mental health struggles, family tensions, financial worries, loneliness, and increased risks of abuse or domestic violence. With schools closed and regular support networks unavailable, demand for help typically rises.

Childline relies heavily on donations, fundraising and charitable partnerships. The support of Alan, Maggie and Hywel Peterson, and Nathan and Claire Bowles and their four children, will ensure counsellors are available throughout Christmas Day for any young person who needs them.

Hywel Peterson MBE, Chair of the NSPCC Cymru Fundraising Board, said:
“It’s an honour to help fund Childline across the whole of the UK this Christmas. This joint donation will ensure our dedicated staff and volunteers are there to support any child who needs us.”

Cardiff entrepreneur Nathan Bowles added:
“We know that Christmas can be a difficult time for some children, so our family is delighted to be joining forces with the Petersons this year to support this vital service.”

Louise Israel, Childline team manager at NSPCC Cymru’s Cardiff base, said:
“While children and young people need Childline all year round, we speak to many who find this time of year particularly difficult. It is only with the support of such generous people as the Peterson and Bowles families that our staff and volunteers can continue to be here throughout the Christmas holidays. This kindness will genuinely make a difference.”

Children can call Childline free on 0800 11 11 or visit www.childline.org.uk.
Anyone concerned about a child’s welfare can contact the NSPCC Helpline on 0808 800 5000 or visit www.nspcc.org.uk for advice.