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Care company criticises Council

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Care provision: Prestige Care is asking “Is it an even playing field?”

Care provision: Prestige Care is asking “Is it an even playing field?”

A PEMBROKE DOCK business has expressed concerns regarding how Pembrokeshire County Council (PCC) operates its tender process for Care provision companies. Martyn Shipton of Prestige Care, told The Herald that he is struggling to compete with another local company who are offering higher pay rates and a £200 signing on bonus for staff that join them, something he says he is unable to afford to do. Prestige Care was set up in 2012 and employs 22 care staff that provide domiciliary care in the community.

He explained that over 90% of his clients come through the Council, rather than from private sources. He went on to say that his company are paid £13.84 an hour from the county and therefore are forced to offer staff between £7 and and £7.70 an hour. In contrast, his competitor are offering a minimum of £7.75 an hour, along with the £200 joining bonus. Mr Shipton went on to express his frustration, saying: “I’d like to ask the Council, if they are offering more money (to other providers), why? We went in at £14 an hour and were told it was too much, so we had to go down.

Why are we (care companies) not all getting paid the same? We do exactly the same things, have to follow the same standards and we have had excellent recent inspections. I want to pay my staff more, but I just can’t. With staff leaving, it means my existing staff are overworked.” The Herald asked PCC why care companies, that are all supposed to provide a uniform service, are being paid at different rates. A spokesperson for Pembrokeshire County Council told The Herald: “In line with most other public sector organisations, Pembrokeshire County Council undertakes its tender process on a Most Economically Advantageous Tender basis.

This involves allocating both quality (compliance with Care Standards – CSSIW requirements) and price scores to a tenderer’s bid with the aim of appointing providers who are able to meet the service requirements by providing the highest quality at the most competitive price. The recent tender was for a Framework Agreement and 20 providers were successful in gaining a place on the Framework. Each provider submitted their required rate and quality offering, with all tender submissions being evaluated to determine the order of ranking.Tenderers will score higher points for better quality, and equally, higher points for a competitive rate.

Hourly rates charged by each provider are commercial and in confidence and as such are not disclosed. Care Standards (CSSIW) is the organisation which determines the standards of care that agencies should work to and who provide registration accordingly, without which providers would be unable to operate. The Council thereafter monitors provider compliance with the contract.” In response to the Council’s comments, Prestige care said: “Our inspection reports from CSSIW are very good, and our feedback on the homecare.co.uk website is also very good. We are number 15 on the tender list, and a lot of the companies that have been awarded higher than us are more expensive. The council are saying that our quality of care is poorer than others, if so how? We are not asking for a higher rate, we just want fairness, but how can it be fair when another care company advertise for staff and state that they are the only care company in Wales to pay a living wage and other care companies should follow suit, we would like nothing more than to be able to do this, and if we were paid the same as this company we would be able to, if not bring their rate down so everybody is on the same playing field.”

 

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Charity

Drive care forward: Help keep end-of-life care moving in Pembrokeshire

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PAUL SARTORI Hospice at Home is calling on the community to help keep end-of-life care moving across Pembrokeshire as it launches an urgent appeal to fund a replacement for its essential Equipment Loan Van.

The appeal, which went live on Friday, April 10, 2026, will run until December 1, 2026, with the aim of raising £40,000 to replace the vital vehicle and safeguard the future of the service.

Every day, families across the county face some of the hardest moments of their lives while living with terminal illness or saying goodbye to a loved one. Paul Sartori Hospice at Home believes everyone deserves dignity, comfort and choice at the end of life, and its Equipment Loan Service plays a crucial role in making that possible.

At the heart of this service is the charity’s van, which delivers essential equipment free of charge directly to people’s homes. From hospital-style beds and wheelchairs to commodes and pressure-relieving mattresses, these items enable patients to remain in familiar surroundings, close to the people they love.

The service often responds on the same day, ensuring urgent needs are met quickly. By providing the right equipment at the right time, the team helps prevent unnecessary hospital admissions and supports faster hospital discharges, giving people the chance to spend precious time at home.

Beyond deliveries, the team also shows families how to use the equipment, supports safe transfers where needed, and fills critical gaps that statutory services are unable to meet. For many people, this service provides something truly invaluable: dignity, independence and comfort during end-of-life care.

However, the current Equipment Loan Van is now reaching the end of its working life, putting this lifeline service at risk. To continue operating safely and efficiently across Pembrokeshire, the charity urgently needs to replace it with a reliable, roadworthy vehicle.

Pat Coombs, Clinical Coordinator and Equipment Facilitator at Paul Sartori Hospice at Home, said: “This van is essential to the care we provide. Every day, we see the difference it makes, helping people return home from hospital, supporting families to care for loved ones, and making sure patients can remain where they feel most comfortable.

“It is not just about delivering equipment; it is about delivering dignity and choice at the end of life. Without a reliable van, we simply cannot respond as quickly or effectively as people need us to.”

The charity is encouraging individuals, businesses and community groups to get involved and support the appeal. Donations of all sizes will help ensure that no one in Pembrokeshire has to face the end of life without the care and equipment they need.

To support the campaign and help fund a new Equipment Loan Van, visit: www.justgiving.com/campaign/equipmentloanvan

 

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Community

Police intervene after post raises fears of planned Pembroke Dock fight

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Extra patrols launched after social media alert in aftermath of Tenby stabbings

POLICE intervened after an online warning raised fears of a planned fight involving young people in Pembroke Dock.

The development came in the immediate aftermath of the shocking stabbings of four youths at Tenby railway station on Tuesday night, which have caused serious concern across Pembrokeshire.

Pembroke Dock and Pembroke Police said they were made aware of social media posts suggesting a fight had been arranged for Friday afternoon (Apr 10), and that the reports were treated with “the utmost seriousness”.

The Herald understands concerns were flagged directly to Dyfed-Powys Police after troubling material was seen online, including a post warning parents about an alleged planned fight in Memorial Park, Pembroke Dock.

The post urged parents to check their children’s phones and referred to claims that children as young as nine could be involved, with allegations that knives were being discussed in group chats on social media.

In a statement, BCU Commander for Pembrokeshire, Superintendent Louise Harries said: “These reports have been treated with the utmost seriousness, and our priority is to ensure the safety of residents in this area, as well as disrupting any kind of violent or anti-social behaviour that occurs.

“Today, our officers have taken proactive measures to identify those involved in the planned activity, and have spoken to each young person, along with their parents and guardians.

“I’d like to thank the young people involved for co-operating with our officers and for their understanding of the potential dangers and risks posed by planning such an event.

“To provide further reassurance, officers and Neighbourhood Policing Teams will carry out patrols of the area and will be happy to speak with any members of the community about any concerns they may have.

“As we come to the end of the Easter holidays, I continue to urge parents, carers, and guardians to be aware of their children’s whereabouts.”

Police said neighbourhood officers would carry out extra patrols in the area to provide reassurance and deter any further anti-social or violent behaviour.

The latest development is likely to deepen fears of further youth disorder following the serious violence in Tenby earlier this week.

Anyone with concerns or information is asked to contact Dyfed-Powys Police via 101 or online. In an emergency, always dial 999.

 

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News

Student nurses fear unemployment as jobs crisis hits Wales

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FINAL-YEAR student nurses training in west Wales say they are facing the “very real possibility” of unemployment after being told a key recruitment process has been delayed because of a shortage of available posts.

Members of the S23 Adult Nursing cohort based in Carmarthen have written to The Herald describing growing alarm and frustration after being informed that streamlining, the process used to match newly qualified nurses to jobs, had been postponed for a second time.

The cohort said the delay had left students fearing they could complete three years of demanding training only to find there were no jobs waiting for them in the NHS in Wales.

In a letter sent to The Herald, the students said: “We are not writing this letter out of anger, but out of deep desperation and disappointment. After all our hard work, we are now being faced with the very real possibility of unemployment.”

The students said they had spent the past three years training and working across hospital and community settings, carrying out the full range of duties expected of nursing staff while completing the 2,300 hours required to qualify.

They said that had meant working days, nights, weekends and holidays, missing important family events, and taking on emotionally and physically demanding duties without pay.

The cohort wrote: “We have cleaned bodily fluids, administered medication, witnessed and assisted in surgical procedures, dressed wounds, rehabilitated patients and performed CPR. We have supported patients and families across all stages of life, from supporting new mothers to holding a patient’s hand as they take their last breaths.”

They added: “We have done all this, without salaries, driven by the belief in our NHS, our desire to serve our wider community, and our understanding that we, as nurses, are in high demand.”

However, students say that confidence has now been shaken.

They told The Herald that on Monday, April 7, many were preparing to enter streamlining the following day when they received an email stating that the planned date of April 8 would no longer go ahead.

Instead, the process has been pushed back until May 11 because the number of available roles is said to be significantly lower than the number of graduating students.

Students say they have been warned that even with the delay, the problem is not expected to be resolved.

There are 23 student nurses in the Carmarthen adult nursing cohort alone. One student told The Herald the issue is likely to affect far more people across Wales, including students on adult, paediatric, mental health and learning disability pathways.

She said there are an estimated 130 adult nursing students across Carmarthen and Swansea campuses, although the full number affected across all courses and universities is not yet known.

The students said they are now facing uncertainty over how they will support themselves once student funding comes to an end.

They wrote: “We have spent three years being unable to take on regular work, in order to prioritise our studies. When our student funding ends, how will we survive? How will we support our families?

“How have we been able to train for jobs that don’t exist?”

The cohort said they had been led to believe that training as nurses would provide a clear path into employment, particularly as those receiving NHS bursary support are expected to work in Wales for two years after qualifying.

Although the Royal College of Nursing has reportedly indicated that students who fail to secure a role would not be required to repay their funding, the cohort says this does not address the wider problem.

They stressed that they do not blame their university, which they said had been “honest, transparent and supportive” throughout the course, but said urgent action was now needed.

The students are calling for answers on why there was so little warning, whether newly qualified nurses will be allowed to seek work outside Wales if no posts are available, and why so many students continue to be recruited into nursing courses if there are not enough jobs at the end of training.

One student told The Herald she was willing to speak publicly about the issue. She said the cohort has already sent its letter to members of Hywel Dda University Health Board and is in the process of sending it to others across Wales, including the university, the Welsh Government and the RCN.

So far, she said, only the RCN has responded.

The Herald has approached Hywel Dda University Health Board, Health Education and Improvement Wales, the Welsh Government and the Royal College of Nursing for comment.

 

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