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Lola report highlights systemic failures by council’s child protection services

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THE TRAGIC death of two-year-old Lola James has cast a harsh spotlight on the systemic failures of Pembrokeshire County Council’s child protection services.

A damning report released on Thursday (Aug 1) highlights significant lapses and procedural shortcomings that contributed to this devastating outcome. Lola, who suffered catastrophic brain injuries at the hands of her mother’s partner, Kyle Bevan, was failed by a series of critical missteps from the agencies meant to protect her. 

Bevan, described as a “monster” in court, moved into the family home in Haverfordwest just four months before the fatal attack. 

Despite prior incidents of domestic abuse and signs of escalating violence, the local authorities’ intervention remained insufficient and ineffective.

The report highlights the dire impact of staff shortages and excessive workloads within the child services department. 

Lola suffered catastrophic brain injuries at the hands of her mother’s partner, Kyle Bevan (Image: Herald)

Notably, an assessment crucial to Lola’s safety was closed prematurely by an overburdened team manager who was on sick leave without the assigned social worker’s input. This prevented a thorough evaluation of Lola’s circumstances and the necessary protective measures from being implemented.
Communication failures further compounded the issue. Information about domestic incidents and behavioural concerns was not adequately shared among agencies, leading to missed opportunities for timely intervention. 

Health visitors and social services did not maintain consistent follow-ups or escalate their concerns, even as Lola exhibited signs of distress and abuse.

The CYSUR report calls for urgent reforms, including better staff training, improved inter-agency communication, and addressing systemic workload issues. These changes are vital to prevent future tragedies and to ensure that vulnerable children in Pembrokeshire receive the protection they desperately need.

The scene of the incident back in 2020 (Pic: Herald)

In response to the report, Cllr Tessa Hodgson, Cabinet Member for Social Care and Safeguarding, issued a statement on behalf of Pembrokeshire County Council: “Pembrokeshire County Council would first like to convey their sincerest condolences to the family of Lola James and to all those who have been affected by her murder over four years ago.

“This review process, which we have fully and openly engaged with along with our multi-agency partners with whom we share safeguarding responsibilities, has been an opportunity for the local authority to reflect on its practice and to learn from the observations contained in the independent report. 

“We would like to recognise the significant commitment and input of those who have participated in the review process and who have been involved with the family over the last four years.

“The local authority takes its duties within the safeguarding arena extremely seriously and prioritises the protection and support of society’s most vulnerable. While we strive to demonstrate good practice, there is always room for improvement, and the opportunities this review has presented us with will allow us to improve how we work with vulnerable children and young people in the future.

“Ahead of today’s report’s publication, we developed an action plan to address the issues the review raised for us, and we have already made considerable progress against that plan. In addition, we have established a social care improvement board, which includes locally elected politicians, senior officers, and an external independent expert among its members. This board will oversee the delivery of the actions within that plan, with progress also being reported to local authority scrutiny committees and cabinet meetings. 

“We also hope that the report will contribute to wider ongoing learning and improvement in relation to a number of key safeguarding issues across all agencies with safeguarding responsibilities in the West Wales region and beyond. 

“It is imperative that we take all opportunities to improve our services and ensure that children and families receive the best quality of support available. Once again, Pembrokeshire County Council would like to extend its deepest sympathies to the family and all of those who knew Lola.”

Pembrokeshire County Council have issued a statement (Pic: Herald)

A joint statement from Pembrokeshire County Council, Hywel Dda University Health Board, and Dyfed Powys Police accompanied the publication of the report has been issued. 

It reads: “All agencies involved in this report wish to convey their sincerest condolences to the child’s family and to all those who have been affected by the murder of a child in such appalling circumstances. 

“This review has been an opportunity to reflect on and share learning amongst all partner organisations and practitioners on a multi-agency basis, and we acknowledge the commitment and contribution of those who have participated in the review process.

“All agencies take very seriously the opportunities presented by this review to consider our practice and improve how we protect vulnerable children. 

“We hope that the report will also contribute to wider ongoing learning and improvement in relation to a number of key safeguarding issues across all agencies with safeguarding responsibilities. 

“Lola’s case continues to reverberate throughout the community. Pembrokeshire County Council faces intense scrutiny and pressing demands to overhaul its child protection framework. 

The failure to safeguard Lola James stands as a stark reminder of the critical importance of effective, sufficiently resourced, and staffed child welfare services.

Responding to the news that a child practice review highlighted ‘missed opportunities’ to intervene before a toddler was murdered by her mum’s boyfriend, Dr Altaf Hussain MS, Welsh Conservative Shadow Minister for Social Care said: “This is a truly tragic case, that should not have been allowed to happen.

“Improving the safeguarding of children must be our top priority, but Labour in Wales are the only government in the UK to have not yet enacted a children’s services review.

“The Welsh Conservatives renew our calls for a Wales-wide children’s services review, involving every council, to improve outcomes and to avoid tragic cases such as Lola James’.”

Carl Harris, Assistant Director at NSPCC Cymru, said: “Lola deserved a happy and healthy future, but that was cruelly taken away by the horrendous actions of Kyle Bevan and the failure of her mother, Sinead James, to intervene.

“The findings in this report highlight yet again the need for greater investment in children’s services in Wales to provide comprehensive support to any child at risk of harm and to be better equipped to prevent a tragedy such as this happening again.

“It is time to make child protection a national priority. The Welsh Government has committed to transforming children’s social care, but we need to see more details on timescales, activity and progress.

“We need systemic changes that ensure children like Lola are better protected.

“We can all look out for children’s welfare, and anyone concerned about a child can call the NSPCC free helpline on 0808 800 5000, or email [email protected] . If a child is in immediate danger, please call 999.”

This report was filed by Tom Sinclair, with additional reporting by Jon Coles

News

Angle RNLI launch stood down after false distress beacon alert

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ANGLE RNLI were paged at 10:47am this morning after an EPIRB (Emergency Position Indicating Radio Beacon) was triggered on a local fishing vessel in the Dale Roads area.

Dale Coastguard Rescue Team was also tasked to investigate the alert.

As the lifeboat crew prepared to launch, further checks by HM Coastguard — along with direct contact from the vessel’s skipper — confirmed the beacon had been activated accidentally.

With no-one found to be in difficulty, the launch was cancelled.

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Business

Cardiff Airport announces special Air France flights for Six Nations

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Direct services to Paris-Charles de Gaulle launched to cater for Welsh supporters, French fans and couples planning a Valentine’s getaway

CARDIFF AIRPORT and Air France have unveiled a series of special direct flights between Cardiff (CWL) and Paris-Charles de Gaulle (CDG) scheduled for February 2026.

Timed to coincide with two major dates — the Wales v France Six Nations clash on Saturday 15 February and Valentine’s weekend — the flights are designed to offer supporters and holidaymakers an easy link between the two capitals.

For travelling French rugby fans, the services provide a straightforward route into Wales ahead of match day at the Principality Stadium, when Cardiff will once again be transformed by the colour, noise and passion that accompanies one of the tournament’s most eagerly awaited fixtures.

For Welsh passengers, the additional flights offer a seamless escape to Paris for Valentine’s Day, as well as opportunities for short breaks and onward travel via Air France’s wider global network.

Cardiff Airport CEO Jon Bridge said: “We’re thrilled to offer direct flights to such a vibrant and exciting city for Valentine’s weekend. Cardiff Airport is expanding its reach and giving customers fantastic travel options. We’ve listened to passenger demand and are delighted to make this opportunity possible. There is more to come from Cardiff.”

Tickets are already on sale via the Air France website and through travel agents.

Special flight schedule

Paris (CDG) → Cardiff (CWL):

  • 13 February 2026: AF4148 departs 17:00 (arrives 17:30)
  • 14 February 2026: AF4148 departs 14:00 (arrives 14:30)
  • 15 February 2026: AF4148 departs 08:00 (arrives 08:30)
  • 15 February 2026: AF4150 departs 19:40 (arrives 20:10)
  • 16 February 2026: AF4148 departs 08:00 (arrives 08:30)
  • 16 February 2026: AF4150 departs 16:30 (arrives 17:00)

Cardiff (CWL) → Paris (CDG):

  • 13 February 2026: AF4149 departs 18:20 (arrives 20:50)
  • 14 February 2026: AF4149 departs 15:20 (arrives 17:50)
  • 15 February 2026: AF4149 departs 09:20 (arrives 11:50)
  • 15 February 2026: AF4151 departs 21:00 (arrives 23:30)
  • 16 February 2026: AF4149 departs 09:20 (arrives 11:50)
  • 16 February 2026: AF4151 departs 17:50 (arrives 20:20)
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Crime

Mother admits “terrible idea” to let new partner change her baby’s nappies alone

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Court hears from timid mother who was barely audible in the witness box who said she carried out no checks to establish whether Phillips was safe to be around her child

A MOTHER who cannot be named for legal reasons gave evidence yesterday in the trial of Christopher Phillips, the man accused of physically and sexually assaulting her infant son – referred to as Baby C – and causing him life-changing injuries in January 2021.

Phillips, 37 at the time, had been in a relationship with the mother for only a few weeks when Baby C, then around 10 weeks old, suffered catastrophic anal injuries at a flat in Haverfordwest, Pembrokeshire. The child was rushed to Glangwili Hospital in the early hours of January 24 and survived, but the harm was permanent. Phillips denies 11 counts of sexual penetration of a child under 13, four counts of causing grievous bodily harm with intent, and one count of assault occasioning actual bodily harm, all between December 20, 2020, and January 25, 2021. The mother denies two charges of causing or allowing a child to suffer serious physical harm and two charges of child cruelty by neglect.

The prosecution alleges that Phillips deliberately inflicted the injuries while alone with the baby during nappy changes, using a finger coated in Sudocrem as lubricant on multiple occasions, leading to escalating harm including blood in the nappies and ultimately a massive tear and prolapse. A central part of their case is that the mother repeatedly allowed Phillips unsupervised access to her son – including taking him into another room to change his nappy and shut the door – despite knowing very little about him and despite behaviour that should have raised alarm, such as his insistence on privacy and her own unease.

Late on Thursday morning (Dec 4), under lengthy and forceful cross-examination by Caroline Rees KC, prosecuting, the mother appeared composed but spoke so quietly and timidly that people in court struggled to hear her answers. She conceded point after point:

  • She carried out no checks to establish whether Phillips was safe to be around her child.
  • She allowed him to be alone with Baby C from the very start of January 2021 (possibly even before 2 January).
  • She ignored her own concerns and permitted Phillips to shut the door while changing the baby’s nappy, telling her not to enter or accusing her of “micromanaging”.
  • She accepted that this had exposed her son to “a massive risk” and had been “a terrible idea”.

The mother explained that Phillips had said he wanted to learn nappy-changing because he “never got the chance” with his own child. She initially stayed in the room but soon permitted him to take Baby C into a separate room alone. She also recounted noticing odd details during changes, such as Phillips having Sudocrem around his finger “as if it had come from a pot” – despite her not owning a pot of the cream – and him leaving the room without putting the baby’s babygro back on after fastening the nappy, which immediately struck her as wrong. A few days earlier, she had discovered extensive bruising to the baby’s bottom, a swollen testicle and blood in his nappy, prompting her to confide in family and seek medical advice, though Phillips became angry when she mentioned the appointments.

Key moments from the cross-examination

Caroline Rees KC: “You took no steps whatsoever to keep Baby C safe, did you?” Mother (barely audible): “No.”

Caroline Rees KC: “You did absolutely nothing to keep him safe, did you?” Mother: “No.”

When His Honour Judge Paul Thomas KC asked her to clarify for the jury why she let Phillips change the baby alone, she confirmed:

“I wasn’t allowed in the room. If I tried to go in he would accuse me of micromanaging.”

She said this made her feel “annoyed”, but she “ignored it”.

Caroline Rees KC put it directly to the mother:

  • “The signs were all there, weren’t they?”
  • “It was a terrible idea, wasn’t it?”
  • “You could have stopped it at any time – by doing the changes yourself or by ending the relationship.”
  • “This man wanted to have your baby on his own more than is normal.”

The mother eventually accepted each proposition, agreeing that:

  • Allowing Phillips to change the baby alone had been “a terrible idea”;
  • The warning signs that she should have stopped it were present;
  • Phillips’ desire to be alone with her son was greater than normal.

She admitted she had been “keen to have company” and had tolerated behaviour she should never have accepted.

Legal matters will be dealt with tomorrow morning only. Closing speeches are expected to continue into Monday.

The trial continues.

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