Charity

How my life was saved by Wales Air Ambulance after garage roof fall

Published

1 year ago

September 2, 2024

A WEST WALES man has spoken out about the lifesaving care he received from the Welsh Air Ambulance after a terrifying accident at his home. Chris Heyns, who works for Utility Warehouse, shared his story in hopes of highlighting the vital service provided by the air ambulance team.

On 21st July, Mr Heyns, from Bridgend, suffered a serious accident when he fell from the roof of his garage, landing on the concrete floor below. The fall left him unconscious and, upon regaining consciousness, he was in excruciating pain. It was later revealed that he had shattered two vertebrae and sustained a bleed on the brain.

“My wife called 999, but unfortunately, the nearest ambulance wouldn’t arrive for around 80 minutes,” Mr Heyns recalled. “However, just five minutes later, she received a call saying the air ambulance would be with me in 15 minutes.”

The Welsh Air Ambulance team arrived swiftly and provided Mr Heyns with much-needed pain relief, helping to ease his suffering. His wife described the crew as “amazing and so professional” in their handling of the situation.

Mr Heyns was airlifted to Cardiff University Hospital, where he underwent spinal surgery the following day. After spending three weeks in hospital, he is now recovering at home, though he acknowledges that the road to full recovery will take time.

Reflecting on the ordeal, Mr Heyns expressed his deep gratitude for the air ambulance service. “I could not imagine what my wife and I would have had to endure if the Welsh Air Ambulance team hadn’t arrived so swiftly,” he said.

Although Mr Heyns admits that he had never previously donated to the air ambulance, his experience has prompted him to take action. “After my ordeal, I’m pledging to raise money next year to truly say a huge thank you for being there for all of us in times of need.”

Mr Heyns’ story serves as a powerful reminder of the critical role played by the Welsh Air Ambulance in saving lives across the region, often in the most challenging of circumstances.

The Welsh Air Ambulance Charity operates four helicopters, which are on standby 24 hours a day, 365 days a year, covering every corner of Wales. Each year, the service responds to approximately 3,500 missions, delivering advanced critical care to those in dire need, whether in remote rural areas, busy urban centres, or on major roads. The helicopters are equipped with state-of-the-art medical equipment, and the highly skilled crews include critical care practitioners, paramedics, and consultants.

Since its inception in 2001, the Welsh Air Ambulance has saved countless lives, providing a lifeline for patients who might otherwise face long waits for emergency treatment. The charity relies entirely on public donations to keep flying, with each mission costing an average of £1,500.

For many, like Mr Heyns, the Welsh Air Ambulance is not just a service but a literal lifesaver, making it an essential part of the emergency medical landscape in Wales. As Mr Heyns prepares to raise funds to support the charity, his story highlights the importance of sustaining this vital service for the benefit of all.

Charity

NSPCC Cymru launches Baby Steps scheme to support new parents across Wales

Published

5 days ago

January 28, 2026

Tom Sinclair

New perinatal service aims to help families cope with the pressures of early parenthood

NSPCC CYMRU has launched a new perinatal support programme aimed at helping expectant and new parents across Wales navigate the challenges of caring for a baby.

The Baby Steps service, a redeveloped early-intervention programme, is designed to give parents the tools, confidence and emotional support needed during pregnancy and in a child’s first months of life.

The service was officially launched this week at an event held at BT headquarters in London, attended by The Duchess of Edinburgh, who is a Patron of NSPCC, alongside childcare professionals and public figures.

Baby Steps will initially be piloted through three NSPCC hubs, including the Wales hub, placing Cymru at the forefront of the charity’s rollout of the service.

Carl Harris, Assistant Director for the NSPCC Wales hub, said the evidence-based programme could make a significant difference to families during a crucial stage of a child’s development.

He said: “The early stages of a baby’s life can feel daunting for parents, as they face new challenges every day while trying to give their child the best possible start.

“It is a critical time for a child’s development, and perinatal services like Baby Steps can offer enormous support to help parents through what is an exciting, but sometimes very difficult, period.

“NSPCC Cymru is proud to be leading the way in rolling out this service and supporting parents and children across Wales.”

Figures released alongside the launch highlight the scale of need. During 2024/25, the NSPCC Helpline referred more than 3,800 children under the age of two to external agencies across the UK, including police and social services. This represented almost one fifth (18%) of all referrals made by the Helpline on behalf of a child during the year.

One father who contacted the service described the pressures faced by new parents, saying: “We just can’t get our baby into a routine. It’s been eight weeks, we’re new to parenting and have different opinions, and then our friends all have different advice. It’s causing major arguments and nothing’s working.”

In addition to Baby Steps, the NSPCC website offers a wide range of guidance for parents and carers, including advice on bonding with babies and raising children safely.

Chris Sherwood, Chief Executive of the NSPCC, said the charity was pleased to mark the launch with a royal visit.

He said: “It’s always a privilege to be part of a Royal visit, and we were delighted that HRH The Duchess of Edinburgh was able to join us to celebrate our Baby Steps service.

“As our Helpline data shows, the first couple of years of a child’s life can be an extremely difficult time for parents. Our Helpline regularly hears from parents struggling with the pressures of a newborn, as well as from concerned members of the community.

“The Baby Steps service provides essential building blocks to help parents navigate the earliest stages of their child’s life and ensure they thrive. Any parent or carer who needs support or advice can always contact the NSPCC Helpline.”
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Charity

Milford Haven Round Table thanks town council for backing major community events

Published

7 days ago

January 26, 2026

Tom Sinclair

MILFORD HAVEN ROUND TABLE has formally thanked Milford Haven Town Council for its continued support, saying the council’s backing helps make some of the town’s biggest free events possible.

The group said the Town Council is a major supporter of its work in Milford Haven and plays a vital role in enabling community celebrations including the Milford Haven Carnival and the annual Fireworks Extravaganza, which draw thousands of people.

Representatives from the Round Table said it was “great to catch up” with the Mayor, Councillor William Elliott, at the Christmas Lights Switch On in December, where they presented a small token of thanks to mark another year of collaboration.

Milford Haven Round Table said it is proud to support the town through fundraising, volunteering and delivering events which create memories, raise money for local causes and strengthen community spirit.

The group added that none of its work would be possible without strong partnerships across Milford Haven, and thanked the Town Council for its “ongoing support, trust and commitment” to the town and its residents.

Charity

Local car enthusiast donates treasured classic to Paul Sartori Hospice at Home

Published

1 week ago

January 25, 2026

Tom Sinclair

THE PAUL SARTORI FOUNDATION is celebrating an act of generosity from local classic car enthusiast Roger Handcock, whose donation of a cherished Mazda MX5 has helped raise £5,500 plus Gift Aid for end-of-life care across Pembrokeshire.

Roger made the decision to donate his 1990 MX5 after a period of ill health over the summer meant the car was no longer being driven. He said he wanted it to be enjoyed — and properly cared for — by someone who would appreciate it as much as he had.

A long-standing member of the Pembrokeshire Classic Car Club, Roger said: “I was ill this summer and my 1990 MX5 was not getting any use, so I decided to part with it in the hope that it would bring some enjoyment and be maintained properly. However, I didn’t have the energy to try to sell it for the highest possible price.

“Being a member of Pembrokeshire Classic Car Club, I decided to donate the car to Paul Sartori Hospice at Home which is one of their favoured charities. In the end a great price was secured for the vehicle, and I am pleased to say that it will still be seen on Pembrokeshire’s roads.”

The Foundation said donations like Roger’s provide a vital source of income, helping to fund free hospice at home support for people nearing the end of life. The service enables patients to remain in the comfort of their own homes, supported by specialist equipment and professional care, while also offering help to families at an incredibly difficult time.

A spokesperson for the Paul Sartori Foundation said they were grateful for Roger’s kindness, adding that the impact of his gift would continue long after the MX5 begins its next chapter on Pembrokeshire’s roads.

Brave donation: Roger Handcock with Paul Sartori Events and Fundraising Officer Joanne Lutwyche (Pic: Paul Sartori Foundation).