Health
State of the NHS in Wales: Balancing challenges and progress

THE NHS in Wales continues to navigate a complex landscape of challenges and achievements as it strives to deliver quality healthcare to its population.
Recent reports highlight both the pressures faced by the system and the initiatives underway to address them.
Healthcare professionals across Wales have expressed concerns over increasing workloads and resource constraints. Hospitals are grappling with high patient numbers, leading to extended waiting times for elective surgeries and specialist consultations. According to figures released by NHS Wales in September 2023, the number of patients waiting for treatment exceeded 750,000—a record high.
Emergency departments have reported surges in attendance, putting additional strain on staff and facilities. In August 2023, A&E departments across Wales recorded their busiest summer on record. Dr. Rachel Davies, an A&E consultant at the University Hospital of Wales in Cardiff, commented, “We’ve seen unprecedented numbers of patients this year. Our staff are working tirelessly, but the demand is overwhelming.”
In rural areas like Pembrokeshire, the situation is compounded by geographical hurdles. This newspaper has recently highlighted concerns over ambulance response times in the county, noting that residents in remote locations often face longer waits for emergency services. Local resident Sarah Jenkins shared her experience: “When my mother fell ill, it took over an hour for the ambulance to arrive. In critical situations, every minute counts.”
A shortage of medical personnel remains a significant issue. Recruitment and retention of doctors, nurses, and allied health professionals are ongoing concerns. The Royal College of Nursing Wales reported in October 2023 that there are over 1,800 nursing vacancies across the country. Many professionals cite burnout and limited resources as factors influencing their decision to leave or avoid joining the NHS workforce in Wales.
Eluned Morgan, the Welsh Minister for Health and Social Services, acknowledged these challenges during a recent Senedd debate. “We are acutely aware of the staffing shortages and the immense pressure our healthcare workers are under,” she said. “Addressing these issues is a top priority for the government. We’re investing in training and recruitment to bolster our workforce.”
Opposition parties have called for more decisive action. Plaid Cymru’s health spokesperson, Rhun ap Iorwerth, stated, “The staffing crisis in our NHS is not just a numbers problem; it’s about the wellbeing of those who dedicate their lives to caring for others. We need urgent measures to support and retain our healthcare professionals.”
In response to the mounting pressures, the Welsh Government has increased funding for the NHS, aiming to improve infrastructure and service delivery. The 2023 budget included an additional £425 million allocated to health and social services. Investments are being made in modernising hospitals, expanding digital healthcare services, and streamlining patient care pathways.
The then First Minister Mark Drakeford addressed the situation during a press briefing in September 2023: “Our commitment to the NHS is unwavering. We are working closely with health boards to tackle waiting times and ensure that everyone in Wales has access to the care they need.”
The government has also launched targeted recruitment campaigns and enhanced training opportunities to bolster staffing levels. “We are investing in our future workforce,” Eluned Morgan added. “By supporting education and providing incentives, we aim to attract new talent to the NHS and retain our valued staff.”
Despite the hurdles, there are success stories emerging within the NHS in Wales. Community-based health programmes are making strides in preventive care, focusing on wellness and early intervention to reduce the burden on hospitals. For instance, the “Healthy Pembrokeshire” initiative aims to promote healthy lifestyles through local events and education.
Telemedicine initiatives have been accelerated, particularly in response to the COVID-19 pandemic, enhancing access to care for those in remote areas. Dr. Gareth Thomas, a GP in Ceredigion, noted, “Virtual consultations have been a game-changer for patients who live miles away from the nearest clinic. It has significantly improved access to care and reduced travel times.”
Healthcare professionals are also embracing collaborative approaches, with multidisciplinary teams working together to provide comprehensive care. These efforts aim to improve patient outcomes and increase efficiency within the system.
Patients have offered mixed feedback on the state of the NHS in Wales. While many praise the dedication of healthcare workers and the quality of care received, others express frustration over delays and difficulties in accessing services.
John Evans, a patient awaiting hip surgery, shared his experience with Wales Online: “I’ve been on the waiting list for over 18 months. The pain limits my mobility, and it’s affecting my quality of life. I understand the pressures the NHS is under, but the delays are disheartening.”
Advocacy groups are calling for increased transparency and patient involvement in decision-making processes. The Patients Association Wales has urged the government to “prioritise patient voices in policy development and healthcare planning.”
The Welsh Conservative health spokesperson, Russell George, commented, “Patients are bearing the brunt of systemic failures. The Welsh Government must take responsibility and implement effective strategies to reduce waiting times and improve service delivery.”
The NHS in Wales stands at a critical juncture. Balancing immediate demands with long-term strategic planning is essential to address the systemic issues at hand. Continued investment, innovative solutions, and collaborative efforts between the government, healthcare providers, and communities are key to strengthening the NHS for future generations.
As the nation navigates these challenges, the resilience and commitment of its healthcare professionals remain a beacon of hope. The path forward will require concerted efforts to ensure that the NHS can continue to uphold its founding principles of providing comprehensive, accessible healthcare to all.
Health
Eye care services ‘woefully under-resourced’

TENS OF thousands of people at the greatest risk of irreversible sight loss are languishing on waiting lists for too long, with services woefully under-resourced, a committee heard.
The Senedd’s health committee took evidence from clinicians, charities and patients as part of a short inquiry into ophthalmology in Wales on March 20.
More than 80,000 patient “pathways” – which include those waiting for multiple treatments – were waiting too long for sight-saving treatment in January, according to the latest data.
Russell George, who chairs the health committee, asked about prevention given half of all sight loss is avoidable with early detection and timely treatment.
Ansley Workman, director of the Royal National Institute of Blind People (RNIB) Cymru, welcomed a new national clinical strategy but warned of a lack of commitment.
“There’s no investment, there’s no timeline,” she said: “And that timeline needs to be at pace and the reason for that is people are going blind in Wales now, so it is a matter of urgency.”
In its written evidence, RNIB Cymru voiced concerns about the lack of a significant investment and direction from ministers in Cardiff Bay.
The charity warned: “Without this, Wales’ eye care waiting lists will continue to rise as will the number of patients … needlessly losing their sight while waiting for NHS treatment.”
Ms Workman raised underreporting of the scale of harm befalling patients in Wales, with “shockingly low” reports despite 80,000 patient pathways being over their clinical target.
Senedd Members heard powerful stories from patients who shared their frightening experiences of living in constant fear of losing their sight.
Rhianon Reynolds, clinical lead for ophthalmology within the NHS Wales Executive, pointed to the development of the national strategy but warned of a lack of support to drive change.
The consultant ophthalmologist said: “We can put the blueprint in place but without investment … it’s going to be difficult to show significant change.”
Ms Reynolds, who is president of the Royal College of Ophthalmologists in Wales, told Senedd Members that ophthalmology is the biggest outpatient speciality in the NHS.
But she said: “We are often perceived as a small speciality because we don’t have inpatients, so … we’re often not overly prioritised in terms of how we are funded.”
Ms Reynolds warned: “In terms of consultant ophthalmologists we are woefully under-resourced in Wales right across the board. Some areas are like a desert.”
She added: “Even if we had more secondary care clinicians, we don’t have the space.”
Ms Reynolds, who works at Aneurin Bevan health board, raised “fundamental problems” with the estate, citing examples of ceilings falling in and plants growing through the walls.
On the £8.5m roll-out of the OpenEyes patient record system, which began in 2021, she explained that Digital Health and Care Wales (DHCW) is responsible for the project.
She told the committee: “We don’t have it across all the health boards, it’s available in Cardiff, it’s potentially being rolled out to other health boards.”
Last week, health secretary Jeremy Miles escalated intervention arrangements at DHCW due to serious concerns about its ability to deliver major programmes.
Asked if roll-out of OpenEyes is being prioritised, Ms Reynolds said: “No, I don’t think it is.”
She told the committee a digital transformation is required, saying: “It’s a huge area of frustration for us,” with services still receiving letters rather than digital referrals.
Ms Reynolds said Wales is well below the Royal College’s recommendation of 3.2 ophthalmologists per 100,000 people, with around 1.9.
“In terms of the consultant workforce, we’re extremely under-resourced,” she warned, adding that there is not a much-needed workforce plan in place.
Wales has the lowest numbers of consultant ophthalmologists of any part of the UK and, across Europe, only North Macedonia has fewer, according to the RNIB’s evidence.
Owain Mealing, chair of Optometry Wales, warned of “clunky” integration between primary optometry and hospital services, with fax machines and paper records still in use.
Andrew Pyott, a consultant ophthalmologist at NHS Highland, undertook a 2021 review on eye care services in Wales which described the situation as serious and fragile.
He said: “The biggest driver is for cataracts services, that’s what patients often see as a priority for them – many who are languishing on long waiting lists, with an impact on their daily lives because they can no longer drive or, in some cases, keep down employment.”
Asked about agreements for patients to be treated in England, he told the committee that Welsh taxpayers are effectively subsidising Bristol’s training programme.
Prof Pyott said: “It would be much better for the Welsh taxpayer to be preparing the next generation of vitreoretinal surgeons for your country.”
Health
Ministers at odds with dentists over ‘biggest reforms in decades’

WALES’ health secretary set out plans for the biggest changes to NHS dentistry services in almost two decades despite still being at loggerheads with the profession.
Jeremy Miles said the Welsh Government will launch a consultation on dentistry reforms, which will mark a significant change to the old 2006 contract, by the end of the month.
In a statement on March 18, Mr Miles told the Senedd the new general dental services contract will be implemented rom April 2026.
Describing the reforms as the biggest in nearly 20 years, the health secretary said the central aim will be to make it easier to access NHS dentistry.
But, in an open letter last month, the British Dental Association (BDA) accused the Welsh Government of “spin, half-truths or doublespeak” on the future of dental services.
Mr Miles warned of issues with the current model, which is based on the “treadmill” of units of dental activity, saying substantive contract reform is required.
He said instead of recalling everyone every six months for a routine check-up, the new contract will be based on prevention and needs-based provision of treatment.
Negotiations between ministers, the NHS and the BDA over more than a year to design and develop the new contract ended without full agreement.
Mr Miles told Senedd members: “As is the case in all negotiations, there are aspects that all parties can readily agree on; there are some points that may be more contentious. Not everyone gets everything that they want but it is an improvement for everyone.”
He said key aspects of the reforms include:
- creating a single route of entry for people to access NHS services;
- implementing a ‘fairer, more transparent’ remuneration system;
- disincentivising unnecessary routine examinations;
- adjusting patient charges; and
- making changes to terms and conditions, such as around parental leave.
Urging people to have their say as part of the consultation, which he suggested will open next week, Mr Miles said: “It’s one of the biggest changes, probably the biggest change in dentistry within the NHS in coming up to close to a quarter of a century.”
James Evans, the Conservatives’ shadow health secretary, told the Senedd that 189 NHS dentists, or about 13% of the workforce, have left the service in Wales since 2022.

He said the BDA has warned 2025 could see the largest number of contracts handed back in history, with more dentists reducing NHS commitments due to financial pressures.
Mr Evans compared a 6% contract uplift, which the BDA has described as a real-terms cut following the “flawed” negotiations, with an 11% increase for GPs.
“NHS dentistry is in crisis,” he said. “Patients are paying more while receiving less. Dentists are leaving in record numbers and practices are struggling to stay afloat.”
Mr Miles claimed the reforms have been broadly backed by the profession, with eight in 10 practices taking up the offer of a contract variation since 2022.
He said he was not prepared to wait any longer after talks broke down, taking a unilateral decision earlier this year to implement the 6% increase to contract payments.
Mabon ap Gwynfor raised the BDA’s warning of a dental desert spreading across the country, with a rise in so-called DIY dentistry and an increasingly disaffected workforce.

The Plaid Cymru politician accused the Welsh Government of ploughing ahead on a road to ruin and turning a blind eye to a rapidly unfolding crisis in the sector.
Warning dentists have been kept in the dark since September, Mr ap Gwynfor said: “On the one hand, this government says that it is unlocking hundreds of thousands of extra appointments but the BDA accuses them of cooking the books.”
Health
RCN demands Cardiff University protect nursing education

Don’t scrap top-ranked nursing degree, union urges
RCN WALES has strongly opposed Cardiff University’s proposal to close its School of Nursing, warning of serious consequences for students, staff, and patient care.
The Royal College of Nursing (RCN) expressed deep concern in its formal response to the university’s internal consultation, criticising the lack of prior engagement before the announcement. The union described the proposal as a threat to nurse academics, student members, and the wider public.
A petition urging the Senedd to intervene and preserve the university’s nursing courses has already gathered over 7,300 signatures from across Wales. The potential closure comes as Wales faces a critical shortage of nurses, with around 2,000 NHS vacancies and an increasing reliance on corridor care, where patients are treated in unsuitable and sometimes unsafe areas. The RCN warns that shutting down the programme would worsen these challenges and put patient safety at risk.
The move would also damage Cardiff’s reputation as a centre of excellence for nursing education. The university has provided nurse training since 1972 and is ranked 1st in Wales, 5th in the UK, and 51st globally for nursing. As a member of the prestigious Russell Group, Cardiff plays a vital role in developing Wales’ healthcare workforce.
Helen Whyley, Executive Director of RCN Wales, said: “This proposal is profoundly alarming. Either Cardiff University’s leadership does not recognise its proud legacy in nurse education or believes this is a price worth paying.
“How Cardiff University can claim that its nursing programmes are unsustainable when they are funded by the Welsh Government is baffling. The university should immediately withdraw these proposals, commit to no compulsory redundancies, and instead work with key stakeholders, including the RCN, to find a solution that safeguards nursing students, academic staff, and patients.”
She added: “We remain committed to working with Cardiff University to secure the future of nurse education in Wales.”
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