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Health

State of the NHS in Wales: Balancing challenges and progress

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THE NHS in Wales continues to navigate a complex landscape of challenges and achievements as it strives to deliver quality healthcare to its population.

Recent reports highlight both the pressures faced by the system and the initiatives underway to address them.

Healthcare professionals across Wales have expressed concerns over increasing workloads and resource constraints. Hospitals are grappling with high patient numbers, leading to extended waiting times for elective surgeries and specialist consultations. According to figures released by NHS Wales in September 2023, the number of patients waiting for treatment exceeded 750,000—a record high.

Emergency departments have reported surges in attendance, putting additional strain on staff and facilities. In August 2023, A&E departments across Wales recorded their busiest summer on record. Dr. Rachel Davies, an A&E consultant at the University Hospital of Wales in Cardiff, commented, “We’ve seen unprecedented numbers of patients this year. Our staff are working tirelessly, but the demand is overwhelming.”

In rural areas like Pembrokeshire, the situation is compounded by geographical hurdles. This newspaper has recently highlighted concerns over ambulance response times in the county, noting that residents in remote locations often face longer waits for emergency services. Local resident Sarah Jenkins shared her experience: “When my mother fell ill, it took over an hour for the ambulance to arrive. In critical situations, every minute counts.”

A shortage of medical personnel remains a significant issue. Recruitment and retention of doctors, nurses, and allied health professionals are ongoing concerns. The Royal College of Nursing Wales reported in October 2023 that there are over 1,800 nursing vacancies across the country. Many professionals cite burnout and limited resources as factors influencing their decision to leave or avoid joining the NHS workforce in Wales.

Eluned Morgan, the Welsh Minister for Health and Social Services, acknowledged these challenges during a recent Senedd debate. “We are acutely aware of the staffing shortages and the immense pressure our healthcare workers are under,” she said. “Addressing these issues is a top priority for the government. We’re investing in training and recruitment to bolster our workforce.”

Opposition parties have called for more decisive action. Plaid Cymru’s health spokesperson, Rhun ap Iorwerth, stated, “The staffing crisis in our NHS is not just a numbers problem; it’s about the wellbeing of those who dedicate their lives to caring for others. We need urgent measures to support and retain our healthcare professionals.”

In response to the mounting pressures, the Welsh Government has increased funding for the NHS, aiming to improve infrastructure and service delivery. The 2023 budget included an additional £425 million allocated to health and social services. Investments are being made in modernising hospitals, expanding digital healthcare services, and streamlining patient care pathways.

The then First Minister Mark Drakeford addressed the situation during a press briefing in September 2023: “Our commitment to the NHS is unwavering. We are working closely with health boards to tackle waiting times and ensure that everyone in Wales has access to the care they need.”

The government has also launched targeted recruitment campaigns and enhanced training opportunities to bolster staffing levels. “We are investing in our future workforce,” Eluned Morgan added. “By supporting education and providing incentives, we aim to attract new talent to the NHS and retain our valued staff.”

Despite the hurdles, there are success stories emerging within the NHS in Wales. Community-based health programmes are making strides in preventive care, focusing on wellness and early intervention to reduce the burden on hospitals. For instance, the “Healthy Pembrokeshire” initiative aims to promote healthy lifestyles through local events and education.

Telemedicine initiatives have been accelerated, particularly in response to the COVID-19 pandemic, enhancing access to care for those in remote areas. Dr. Gareth Thomas, a GP in Ceredigion, noted, “Virtual consultations have been a game-changer for patients who live miles away from the nearest clinic. It has significantly improved access to care and reduced travel times.”

Healthcare professionals are also embracing collaborative approaches, with multidisciplinary teams working together to provide comprehensive care. These efforts aim to improve patient outcomes and increase efficiency within the system.

Patients have offered mixed feedback on the state of the NHS in Wales. While many praise the dedication of healthcare workers and the quality of care received, others express frustration over delays and difficulties in accessing services.

John Evans, a patient awaiting hip surgery, shared his experience with Wales Online: “I’ve been on the waiting list for over 18 months. The pain limits my mobility, and it’s affecting my quality of life. I understand the pressures the NHS is under, but the delays are disheartening.”

Advocacy groups are calling for increased transparency and patient involvement in decision-making processes. The Patients Association Wales has urged the government to “prioritise patient voices in policy development and healthcare planning.”

The Welsh Conservative health spokesperson, Russell George, commented, “Patients are bearing the brunt of systemic failures. The Welsh Government must take responsibility and implement effective strategies to reduce waiting times and improve service delivery.”

The NHS in Wales stands at a critical juncture. Balancing immediate demands with long-term strategic planning is essential to address the systemic issues at hand. Continued investment, innovative solutions, and collaborative efforts between the government, healthcare providers, and communities are key to strengthening the NHS for future generations.

As the nation navigates these challenges, the resilience and commitment of its healthcare professionals remain a beacon of hope. The path forward will require concerted efforts to ensure that the NHS can continue to uphold its founding principles of providing comprehensive, accessible healthcare to all.

Health

Early intervention ‘key to preventing mental health crises’, says Minister

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MENTAL HEALTH Minister Sarah Murphy has praised the impact of early support services for young people after visiting The Hangout youth mental health hub in Barry.

The Minister toured the facilities on Thursday and met young people who have used the service, which currently runs an Alternative to Admission pilot funded by Welsh Government. The scheme aims to prevent children and teenagers from reaching crisis point by giving them immediate access to mental health and well being support without the need for a referral.

The Hangout offers a safe space where young people aged eleven to eighteen can seek help, take part in group sessions, connect with others, or spend time away from difficult home or school situations.

Speaking after the visit, Sarah Murphy said: “It was inspiring to visit The Hangout and meet the young people and staff who are making such a positive difference to mental health support in Barry.

“This service exemplifies the vision set out in our ten-year Mental Health and Wellbeing Strategy – providing open-access, same-day support without barriers or lengthy waits.
Early intervention can stop young people reaching crisis point with their mental health, and this kind of open access support is exactly what we want to see across Wales.”

One young person who uses the service said they valued being able to access help whenever they need it: “I really appreciate how I can get unlimited support here and that there’s no set number of sessions. The vibe is very nice, I feel comfortable and not judged. One day I’d like to work somewhere like this because of how helpful it has been.”

Sarah Hamilton, Head of Service for Children and Young People at Platfform, welcomed the Minister’s visit, saying the hub is providing “vital support to young people at times when they need it most.”

The Welsh Government’s Mental Health and Wellbeing Strategy, published earlier this year, places prevention, early intervention, and open-access support at the centre of future mental healthcare. The Hangout, delivered in partnership with Platfform, provides drop-in sessions, wellbeing activities and volunteering opportunities for local young people without any requirement for a referral.

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Health

Welsh Ambulance Service to host open Board meeting

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THE WELSH AMBULANCE SERVICE will hold its next public Board meeting on Thursday, November 27, with members of the public invited to join online.

The bi-monthly meeting, which begins at 9:30am and will be streamed via Microsoft Teams, will include an update from the organisation’s new Chief Executive, Emma Wood, and a discussion on ongoing work to reduce patient harm across Wales.

Board members will also hear from Graduate Management Trainee Rusna Begum, who will speak about her experience working within the Trust.

Colin Dennis, Chair of the Welsh Ambulance Service, said the meetings were essential for maintaining accountability: “Our Board meetings play a vital role in ensuring transparency and openness in everything we do. They offer a valuable opportunity for people to stay informed about the progress we are making and the challenges we face, and they also give the public a direct route to put questions to our decision-makers.”

The meeting link will go live ten minutes before the start time. Questions for the Board can be submitted in advance by emailing [email protected] before Wednesday, November 26.

The agenda will be published on the Trust’s website in the days leading up to the meeting.

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Health

Public urged to have final say on Hywel Dda’s long-term health strategy

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Engagement enters final weeks

HYWEL DDA University Health Board is urging people across west Wales to take part in the final weeks of its public engagement on a refreshed long-term health and well-being strategy.

The nine-week programme, which began on September 26 (2025), has gathered feedback from hundreds of residents in Carmarthenshire, Ceredigion and Pembrokeshire. The aim is to update the Health Board’s “A Healthier Mid and West Wales” strategy so it reflects the changing needs and priorities of local communities.

Listening to local concerns

People taking part have been asked 11 questions about staying well, accessing care, and what improvements they would like to see in local services, NHS buildings and digital healthcare.

Common themes emerging include:

  • The importance of strong communities, family networks and volunteer support.
  • A clear desire for improved access to GP appointments.
  • Concerns about long travel distances for rural patients and limited public transport options.
  • Interest in more convenient digital support, including wider use of the NHS Wales app, alongside better help for people with poor connectivity or low digital confidence.
  • The value of local facilities such as gyms, sports clubs and social groups in keeping people healthy.

Some residents have suggested expanding volunteer driver schemes to help people in isolated areas who struggle to reach appointments.

Health Board: ‘Your feedback shapes our future’

Professor Philip Kloer, Chief Executive of Hywel Dda University Health Board, thanked those who had contributed so far and encouraged others to do the same before the deadline.

He said the insights gathered will help ensure future plans “continue to reflect the needs and priorities of the people we serve.”

How to take part

The Health Board has made several ways available for people to share their views:

  • Visit the engagement platform.
  • Email or telephone the engagement team.
  • Invite Health Board staff to your community group meeting.
  • Write to FREEPOST HYWEL DDA HEALTH BOARD.
  • Respond to posts on Facebook and Instagram.

The closing date for comments is Friday, November 28, 2025.

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