Community

The life of a crime scene cleaner: Ben Giles shares his harrowing experiences

Published

10 months ago

February 17, 2025

SOME of the images that Ben Giles has confronted over the past three decades have been stomach-churning.

He’s seen the brutality of murders, corpses left to rot for weeks on end, young children who have been mauled to death by dogs, victims of fatal car crashes, and an ever-increasing number of tragic suicides.

As he tackled each new scene as founder and director of Ultima Cleaning, Ben’s sole focus was on ensuring that the job was executed professionally. But it was only when he began working on his recently published book The Life of a Crime Scene Cleaner, that the true extent of those harrowing experiences began to hit home.

“Arriving at a crime scene, my main drive was to get the job done properly, but this meant not really thinking about what had happened,” Ben told The Pembrokeshire Herald.

“It was only when I began working on the book and started going over some of the scenes I’d confronted that I began to realise what some of those families had gone through.

“Yes, some of the things I’ve seen have been horrific.”

One image that will never leave Ben is that of a middle-aged woman who had been bludgeoned to death by her husband at their home in Birmingham.

“It made me realise that people sometimes die in ways that we don’t think possible,” he said. “I’d recently got married, and I just couldn’t accept how anything like this could happen between a husband and his wife.”

The woman had survived for three days on the kitchen floor but sadly died as she was being taken to hospital by ambulance. The entire room in which she’d been murdered was covered by a fine mist of blood, and bloody handprints and fingerprints were all over the kitchen units. The drawers had blood inside them and their runners, while the washing machine had so much blood on it that it had seeped into the door and into the seal.

“In a few hours, we’d completely cleaned the room and were travelling back home to our own wives and families. But the emotion that we were all feeling as a team will never leave me.”

Dealing with the unimaginable

On another occasion, Ben and his team were asked to attend a property in Penrhiwllan, near Newcastle Emlyn, where a man had lain dead for eight weeks.

“The smell was horrendous,” recalls Ben. “His face and legs had been eaten by his dog, and the man had begun decomposing through the carpet. His body fat had gone into the concrete. There were swarms of bluebottles everywhere.

“This was one of the very first biohazard cleaning jobs I’d ever done, so obviously the expectations were considerable. And in those days, we didn’t have Google to refer to, so it was a question of using our own knowledge and initiative to ensure the job was done well.”

Building a business from scratch

In many ways, this strong sense of self-belief has been the undercurrent of Ben’s life journey.

He left school at the age of 16 with a handful of GCSEs and no inclination to pursue further education.

“I knew I wanted to carry on living here in west Wales but I also knew that the qualifications I had weren’t going to get me the job or the salary I wanted,” explains Ben.

And so he set up his own window cleaning business.

“I managed to make a success of it,” he explains. “By the time I was 17, I was earning more money than my schoolteachers, and when I was 18, I was able to buy my first house and car.”

That same year, Ben decided to diversify into different methods of cleaning, focusing on offices and schools. By the time he was 23, he had a workforce of 20 people.

His first job came courtesy of a client who worked with the Aberystwyth branch of Age Concern.

“She told me that a warden-assisted flat hadn’t been cleaned for ten years. The bath was full to the brim with human faeces, as was the toilet, and the place was crawling with flies. Both the flats on either side were empty because of the smell.

“We cleaned the property that same day for a fee of £2,000, and I knew that by deodorising it and doing everything possible to clean it, we’d created an opportunity for the other flats to be let out too.”

A business built on expertise

Under Ben’s directorship, Ultima has been split into three categories:

Ultima Cleaning, specialising in crime scene and biohazard cleaning;
Ultima Academy, which offers specialist biohazard training to organisations such as police and prison officers, British Aerospace, and immigration officers;
Ultima’s Environmental Network, facilitated by some 400 operatives throughout the UK.

The company has also worked closely with leading pharmaceutical companies to develop pioneering cleaning materials for severe cleanup operations, while a mental health specialist is always on hand to support any staff members affected by their work.

Ultima remains the sole British company that can offer a two-hour call-out, operating from its centre in Newport, Gwent.

Selling Ultima Cleaning

In 2022, Ben made the difficult decision to sell Ultima Cleaning.

“When COVID hit, I was going to bed at 3am and waking up at 6, when there’d be 20 jobs already in, waiting to be sanitised. We were absolutely everywhere, and it nearly exhausted me and the team.

“So I suppose it was this that made me take stock of where I am today.

“Over the years, it’s become obvious that people love hearing about the work we do as loads of people love crime, and the most popular question I get asked has to be ‘What’s the worst thing you’ve ever had to clean up?’

“But people are also interested in my own personal journey.

“And this is why I decided to write the book. OK, so I’m a much better cleaner than I am a writer, but I’ve always kept a diary of my jobs, and this has helped me to select between 30 and 40 of the most interesting ones for the book.

“At the end of the day, I’m a normal guy from Cardigan who’s worked hard, who’s had a firm belief in everything I’ve done, and who’s succeeded.

“But the business has made me appreciate my life, my family, the wonderful people around me, and my home near Cardigan.

“Ultima has taught me a great deal about life, but perhaps the greatest thing is to forget the word ‘no’. If I’d said no to so many of those jobs over the years, there’s no way I’d be where I am today.”

The Life of a Crime Scene Cleaner is available from Amazon on Kindle (£7.99) and paperback (£15.99).

Community

Pembrokeshire council tax rates could go up in 2026

Published

5 minutes ago

December 19, 2025

Bruce Sinclair - Local Democracy Reporter

THERE’S just a few days left to have your say on Pembrokeshire’s budget setting for the next financial year, which includes the potential for huge increases in council tax.

Pembrokeshire’s financial situation for next year is some £4m better off after a higher settlement from the Welsh Government, but the council still faces difficult decisions.

While council tax makes up a proportion of the council’s annual revenue, a crucial area of funding is the Aggregate External Finance (AEF) rate from Welsh Government.

Pembrokeshire was to receive a 2.3 per cent increase on its settlement, a total of £244,318,000, amounting to an extra £5,493,000, placing it at joint 13th of the 22 local authorities in Wales.

Now, following a Welsh Government and Plaid Cymru agreement, local authorities including Pembrokeshire have received a better financial settlement.

Speaking at the December meeting of Pembrokeshire County Council, while presenting a report on the outline draft medium term financial plan (MTFP) 2026-27 to 2028-29, Cabinet member for finance Cllr Alistair Cameron said the recent rise in the financial settlement from the Welsh Government had decreased the expected funding gap for the next financial year for the county from £17.7m to £13.6m, but stressed: “There are still increased pressures we are going to have to face.”

The closing date for completed responses to the public consultation is January 4.

The council, in its online consultation, says there are limited ways that the funding gap can be met:

Increase the rate of council tax charged (each one per cent increase generates approximately £907,000 of additional income).
Change the way services are provided and delivered – (efficiency gains, reduce what council does etc).
Increase the amount charged for some services

Cllr Alistair Cameron, Cabinet Member for Corporate Finance and Efficiencies, has said: “It is vitally important that we get the views of as many members of the public as possible to help shape our future proposals with your priorities at the forefront.

“Everyone will be aware that it is increasingly difficult to balance the growing demands on the council but we are determined to put together a budget that enables us to continue to provide essential services for the people of Pembrokeshire.”

The actual setting of the budget and related council tax level along with any potential savings and cuts, will be decided at a later date, with committee scrutiny ahead of Cabinet considering a revised draft budget on February 9, before it is recommended to full council on February 20.

Community

Future of Milford Haven Library set to be secured by agreement

Published

30 minutes ago

December 19, 2025

Bruce Sinclair - Local Democracy Reporter

A CALL to residents for a potential £3.35 annual contribution to help support a town library has been overwhelmingly supported, councillors heard.

In a submitted question to Cabinet Member for Residents’ Services Cllr Rhys Sinnett, heard at the December meeting of Pembrokeshire County Council, fellow Milford Haven councillor Cllr Alan Dennison asked: “I and many residents of Milford are deeply concerned about the drastic cut in funding for the Milford library, which has hindered its ability to function effectively, especially given its lack of a permanent location since its sale years ago.

“Many residents have voiced their dissatisfaction with the request for over £3 weekly contributions to keep the library operational for another year, particularly while we see ongoing financial support for Haverfordwest.

“As a councillor for Milford and responsible cabinet member, you are aware of the PCC’s plans for the Haverfordwest library.

“Are you not concerned, as your constituents are, about the insufficient investment in our town’s library, especially in light of the seemingly unlimited funds directed towards Haverfordwest and can you identify what plans are in place to support Milford library going forward?”

Cllr Sinnett responded by saying the county council was working in partnership with the town council and Milford Haven Port Authority to consider options to improve the financial sustainability of the library.

Milford Haven’s library has been based at the town’s Cedar Court for the past 16 years, with its lease running up to 2034, members heard.

He said the cost referred to were a town council survey of residents to see if they were willing to contribute, through the town council part of the overall council tax bill, towards the library, at a cost of £3.35 per year, with more than 89 per cent of responses favourable.

He said Haverfordwest was “not immune” from any potential cuts and cost savings, but funding had been secured to address antisocial behaviour at that library.

Charity

Welsh opticians raise £1,600 for people experiencing homelessness

Published

6 hours ago

December 19, 2025

Tom Sinclair

SPECSAVERS Pembroke Dock has helped raise £1,600 to support people experiencing homelessness this winter, with all funds going to The Wallich’s winter appeal.

Thirteen stores from North, South and West Wales donated £1 for every customer feedback form completed during November to help The Wallich, Wales’ largest homelessness and rough sleeping charity, continue its vital work.

Supporting more than 8,000 people experiencing or at risk of homelessness across the nation each year, The Wallich runs around 100 diverse projects across 20 local authorities to provide hope, support and solutions to end homelessness.

Funds raised by Specsavers will go directly to the Wallich’s Flexible Assistance Fund, which provides small but vital emergency grants. The grants support people at crucial turning points, helping cover essential costs such as phone credit, rent or food shops.

This initiative is a continuation of Specsavers’ wider homelessness programme, which sees over a hundred Specsavers stores and Home Visits services hold out-of-hours or pop-up clinics and invite people affected by forms of homelessness to use their services for free.

Specsavers’ North Wales regional relationship manager, Martin Lawrence, who helped organise the fundraiser, says: ‘We’re really proud to be supporting The Wallich’s winter appeal at a time when support is needed most.

‘Homelessness affects people in every community and as locally owned and run businesses, Specsavers stores are committed to raising awareness of the issue and supporting people through their toughest moments.

‘We’re excited to build on the success of this fundraiser and strengthen our partnership with The Wallich in the new year.’

Louisa Turner, head of fundraising at The Wallich, adds: ‘Winter can be an incredibly difficult time for people experiencing homelessness and this support from Specsavers will make a real difference.

‘The funds raised will help provide emergency grants at critical moments – whether that’s putting food on the table, helping someone stay connected with their loved ones or preventing someone from losing a safe place to live.

‘This kind of support creates vital turning points and helps people move towards a safer, more secure future.’

Specsavers works year-round with homelessness charities including Crisis, Vision Care and The Big Issue, to improve access to healthcare and advocate for policy change – ensuring people experiencing homelessness can receive free eye tests, glasses and hearing checks.

To find out more about Specsavers or to book an appointment at your local store, visit: https://www.specsavers.co.uk/stores.