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Critical care crisis: Why Pembrokeshire patients are at risk as Llanelli ICU downgraded

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Prince Philip Hospital whistleblower warns of regional impact as Glangwili faces ICU overflow

A SPECIALIST nurse has spoken out as critical care services at Prince Philip Hospital in Llanelli are quietly scaled back ahead of a public consultation — with direct implications for Pembrokeshire patients who rely on Glangwili Hospital for intensive care.

Hywel Dda University Health Board is preparing to launch a consultation on its Clinical Services Plan, which includes a proposal to formally downgrade the Intensive Care Unit (ICU) at Prince Philip Hospital and replace it with an Enhanced Care Unit (ECU).

However, the transition has already begun. The Herald understands that ICU staff are being reassigned, and patients requiring high-level intensive care are being routinely transferred to Glangwili Hospital in Carmarthen — nearly 24 miles away — despite no final decision having been made.

One senior nurse at the hospital told The Herald: “Staff are being moved off the unit. There are people who need ICU beds but have to wait, as there are none now here. Everyone who needs one has to be transferred to Glangwili.”

The ICU at Glangwili is under significant pressure (Image: File)

She continued: “They could have bleeds, they are not stable. Not only that, but if they need to be transferred between hospitals, that is done by a specialist NHS service based in Cardiff – the Adult Critical Care Transfer Service (ACCTS), part of EMRTS Cymru. We call them ACCTS. When we sign the paperwork, we can see the Health Board is paying around £6,000 per patient for each transfer. The transport is carried out in a specialist ambulance, including an anaesthetist, doctor, and critical care team, to ensure patient stability during transfer. It’s not cheap.”

The nurse also claimed that there are enough skilled staff locally to continue providing intensive care, but the team is being broken up. “We are a specialised team, and we are being dispersed. The people of Llanelli are being put at risk. For what? To save money.”

She said patients from Llanelli were now overwhelming beds in Carmarthen, leaving Glangwili Hospital with little capacity for new cases. “Everyone now down at Glangwili are people with Llanelli area postcodes. They should be being treated here near their family, loved ones. And now down in Carmarthen they are chocker – no room to accept new patients, which is going to impact on patients further west into Pembrokeshire.”

This concern is echoed in Pembrokeshire, where Withybush General Hospital still technically retains seven ICU beds. However, ongoing staff shortages and the discovery of unsafe RAAC concrete have meant that many patients requiring critical care from Pembrokeshire are already being transferred to Glangwili. Now, with Llanelli patients added to the demand, access to critical care is under further pressure across the region.

Costly specialist ambulances from Cardiff are used to transport ICU patients between Llanelli and Carmarthen hospitals (Image: NHS)

Hywel Dda University Health Board is expected to launch a 12-week public consultation on its Clinical Services Plan this week, with options that could lead to permanent reconfiguration of hospital services across Carmarthenshire, Pembrokeshire, and Ceredigion. However, documents seen by The Herald confirm that changes such as the ICU downgrade may proceed before consultation results are finalised.

Appendix 7.55 of the Clinical Services Plan states: “We recognise that the need to respond to service fragility may mean some service change and investment decisions are required ahead of any final reconfiguration, and these will be developed with service, operational and executive leadership.”

Another section of the Plan notes: “Due to the nature of service provision across Mid and West Wales, it is recognised that a wide range of services have some fragilities. This was a key driver behind the development of the Health Board’s strategy which seeks to reduce, if not eliminate, the risks to sustainable service provision.”

Hywel Dda University Health Board’s Medical Director: Mark Henwood (Image: HDUHB)

Commenting directly, Hywel Dda University Health Board’s Medical Director, Mark Henwood, said: “There has been a temporary change in place for critical care services at Prince Philip Hospital since July 2022. This was approved by the Board because of an inability to safely staff two critical care units with Consultant staff in Carmarthenshire providing care to the most unwell patients. This has meant that the sickest patients have been stabilised and transferred mostly to the Critical Care Unit at Glangwili Hospital.

“The temporary change was needed to improve our ability to safely deliver our critical care services in Carmarthenshire with the staffing available.

“We launched our Clinical Services Plan consultation at our Board Meeting today and Critical Care is one of the services which we will be looking at.

“In the consultation, options A and B propose having fewer intensive care units, and Option C proposes maintaining the current temporary arrangement at Prince Philip Hospital, where the sickest patients are transferred to Glangwili intensive care unit.

“In all options, bringing specialist critical care consultants together onto fewer sites would make the service more sustainable, improve safety, and help meet quality standards for our patients.”

However, critics argue that the Health Board’s response amounts to a technocratic justification that fails to meaningfully address community impact, consultation integrity, or patient safety.

Lee Waters MS: “You can’t run a consultation while services are being stripped away”

Lee Waters MS: The people of Llanelli deserve proper, local access to intensive care

Commenting, Llanelli’s Member of the Senedd, Lee Waters, told The Herald: “It looks very much like decisions about critical care at Prince Philip Hospital are being made before the public’s had a real say—just like we saw with the overnight closure of the Minor Injuries Unit. That’s not how you build trust. The people of Llanelli deserve proper, local access to intensive care, and I’m not convinced the Health Board has a credible plan to deliver that. I’ve always tried to be reasonable about change, but in this case the case simply hasn’t been made. You can’t run a meaningful consultation while services are being quietly stripped away.”

Dame Nia Griffith MP: “This erosion of services by the backdoor has got to stop”

Commenting, Llanelli’s MP, Dame Nia Griffith, said: “I am extremely concerned to hear reports of intensive care services at Prince Philip Hospital being scaled back, because people in Llanelli should be able to access this care here, and not see loved ones taken all the way to Glangwili for services that have hitherto been provided in Llanelli.

“Moreover, the fact that this is happening without there having been any consultation, or even any mention of this, completely undermines trust in the Health Board. I will be seeking an urgent meeting with Hywel Dda health board bosses to seek clarification, and make it absolutely clear to them that they must recognise the need for these services in Llanelli and design their staffing model accordingly, with full teams of appropriately qualified staff based here.

“Everyone knows that they are already struggling for space in Glangwili so it makes no sense to be sending more Llanelli patients up there, and on top of that, there is the cost of transporting patients, the discomfort for the patients and the anxiety and inconvenience for the family. This erosion of services by the backdoor has got to stop.”

Welsh Conservatives: “Declare a health emergency”

Commenting, a Welsh Conservative spokesperson said: “The downgrading of ICU services at Prince Philip Hospital before public consultation is unacceptable and undermines trust in the health system.

“The Welsh NHS is in crisis under Labour, with over 10,000 patients waiting more than 12 hours in A&E and two-year waits still unacceptably high, the Welsh Labour Government continues to fail our communities.

“The Welsh Conservatives would declare a health emergency, directing the resources and the entire apparatus of government at the health service, ensuring timely access to care and restoring faith in our Welsh NHS.”

Sam Kurtz, Senedd Member for Carmarthen West and South Pembrokeshire added: “If any decisions are taken before the consultation has concluded, then both the Health Board and the Welsh Labour Government must be prepared to justify them to a deeply concerned public.

“Recruitment has long been a challenge, one that has only worsened under the shadow cast by ongoing uncertainty over the future of healthcare in West Wales.

“That uncertainty stems from the Welsh Labour Government’s continued drive to centralise services, often to the detriment of rural communities.”

Kurtz added: “Access to critical healthcare should never be a postcode lottery.”

Campaigners: ‘Not acceptable – and a shock’

Shocked: Hospital campaigner Cllr Deryk Cundy was not consulted, he said (Image: BBC)

Chair of the SOSPPAN campaign group, Councillor Deryk Cundy, told The Herald that they had raised concerns with Hywel Dda over “rumours from a separate source” suggesting changes to intensive care were already under way — before any formal decision by the Health Board.

“We have not been directly contacted about these changes,” he said. “SOSPPAN has been working closely with Hywel Dda trying to find a way forward — recommending a merger of the Minor Injuries Unit and Same Day Emergency Care, operating 16 hours per day, with increased mental health cover available in Llanelli 24/7.”

He said that when combined with the existing 24-hour Acute Medical Assessment Unit, this could improve service delivery in Llanelli and reduce pressure on Glangwili Hospital. However, he described the ICU downgrade as “a shock” and “not acceptable”.

“For too long, Hywel Dda management have said departments are unsafe and instead of making them safe, they shut them down — only to reopen them 20 miles away. We will be asking for an early meeting with the Health Board, and if these proposals are confirmed, we will express our determination to prevent any further reductions in service at Prince Philip Hospital.”

 

Health

Doctor struck off after sexual misconduct findings at Withybush Hospital

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Tribunal history reveals medic was removed in 2012 for dishonesty before being allowed back to practise

A DOCTOR accused of sexually harassing junior colleagues while working at Withybush Hospital had previously been struck off the medical register for lying about his qualifications, the Herald can reveal.

Dr Velmurugan Kuppuswamy is currently at the centre of fitness-to-practise proceedings after allegations he made sexually inappropriate comments and subjected two female doctors to unwanted physical contact during his time as a locum consultant in Haverfordwest.

But records show this is not the first time his conduct has come before regulators.

In 2012, an independent tribunal found he had been dishonest during an application and interview for a postgraduate cardiology training post at an NHS deanery in England.

The panel heard he falsely claimed to have submitted a Doctor of Medicine thesis, said he was a member of the Royal College of Physicians and stated he had passed a practical clinical skills assessment.

He initially admitted misleading information before later retracting parts of his account. The tribunal concluded he had “maintained his dishonest accounts” and had wrongly accused a witness of giving misleading evidence.

He was erased from the register and returned to India, where he later worked in a cardiac hospital.

In 2020, he applied to be restored to the UK medical register.

The General Medical Council investigated and opposed the application, arguing his expressions of remorse had come years late and raising concerns about a lack of independent evidence regarding his work overseas, as well as the absence of relevant ethics training.

However, an independent Medical Practitioners Tribunal at the Medical Practitioners Tribunal Service accepted his assurances that he had changed. His evidence was described as “compelling, heartfelt and genuine”, and the panel decided a well-informed member of the public would not be concerned about his return to practise.

His name was restored to the register.

Shortly afterwards, he began working shifts as a locum consultant at Withybush Hospital, which is run by Hywel Dda University Health Board.

Within months, fresh allegations emerged.

A tribunal has heard claims that between August and September 2021 he hugged junior colleagues without consent, touched their backs and waists, squeezed their wrists and arms and made sexually suggestive remarks at a staff social event.

On two occasions, he is alleged to have gripped one doctor so tightly it caused pain and ignored her requests to stop. He is also accused of staring at female colleagues, following groups of women around the venue, making comments about their bodies and placing a hand high on one doctor’s thigh.

Further allegations relate to behaviour at work, including sitting extremely close to a colleague, draping an arm behind her on a sofa and grabbing her arm while whispering comments.

According to the charges, his conduct created “an intimidating, hostile, degrading, humiliating or offensive environment” and amounted to a sexually motivated abuse of his senior position.

Dr Kuppuswamy denies wrongdoing.

Following the investigation, the case was referred to a tribunal by the General Medical Council. The decision on his fitness to practise was made independently by a Medical Practitioners Tribunal at the Medical Practitioners Tribunal Service.

The tribunal determined his behaviour amounted to serious professional misconduct and ordered that he be erased from the medical register.

Asked whether the doctor remains employed, the health board said it does not comment on individual staffing matters.

Medical director Mark Henwood said: “We have robust policies and procedures in place to ensure the safety of both staff and patients in our care and we take seriously our responsibility for their wellbeing. We are committed to providing a safe, supportive environment where patients and staff can be confident that best practice is being followed at all times.”

 

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Health

‘Parking fine or miss my appointment’ say patients pressure mounts at hospitals

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From sleeping on chairs to parking fines, patients say everyday barriers are pushing the NHS to breaking point

PATIENTS across West Wales are describing a health service under such strain that some say they now expect to be penalised simply for trying to access care.

At Glangwili Hospital, stories of patients sleeping on chairs for days due to a lack of beds have been accompanied by growing frustration over issues that begin long before anyone reaches a ward — including parking, access, and the sheer difficulty of getting through the hospital doors.

One disabled patient said they had resigned themselves to receiving a £25 parking fine in order to attend hospital appointments.

“I now accept I will be fined,” they said. “Parking is impossible, but it’s that or miss my appointment. I am too disabled to park miles away and the disabled spaces are always full.”

Others have described spending days in A&E or side rooms, unable to lie down, while waiting for a bed to become available. One patient admitted on New Year’s Day with pneumonia said they slept in a chair for four nights without a pillow or blanket before being moved, only to later discover they also had flu and should have been isolated sooner.

Across social media and in correspondence with the Herald, patients and families repeatedly stress that frontline NHS staff are not to blame — instead pointing to a system that they say is buckling under years of structural strain.

Glangwili, the largest hospital managed by Hywel Dda University Health Board, serves Carmarthenshire and is home to the county’s only accident and emergency department following the closure of A&E at Prince Philip Hospital. That closure, along with reductions in services elsewhere, is frequently cited by patients as a turning point.

Several people said the loss of local A&E and cottage hospitals has forced more patients into already stretched units, increasing ambulance reliance and long-distance travel — particularly difficult in a largely rural region.

Further west, uncertainty over services at Withybush Hospital continues to fuel anxiety, especially given the scale of reinforced autoclaved aerated concrete (RAAC) identified across the site.

Hywel Dda has acknowledged that almost 90% of Withybush is affected by RAAC, while Glangwili itself is the oldest acute hospital in Wales. The health board says more than £50 million has been spent on the two hospitals in recent years, largely to address critical safety and infrastructure risks rather than expand capacity.

Patients, however, question where that money is felt on the ground.

Some have criticised NHS procurement and management structures, while others point to social care as the missing piece. Repeated comments highlight the lack of care packages and closed care homes, which many believe are leaving medically fit patients unable to be discharged — effectively blocking beds and creating bottlenecks throughout the system.

“There’s nowhere for people to go,” one reader said. “Until social care is sorted, nothing will change.”

Concerns have also been raised about staff morale, with some alleging bullying cultures and burnout contributing to recruitment and retention problems. Again, blame is consistently directed upward rather than at nurses, doctors or porters.

Behind it all looms the long-promised new ‘super hospital’ for Carmarthenshire — first discussed in 2006 and formally launched in 2018. Eight years on, construction has yet to begin, and public confidence in the project is fading.

While Hywel Dda and the Welsh Government insist improvements are under way — including additional funding to expand capacity at Glangwili and improvements to patient experience — many patients say their reality feels far removed from official assurances.

For those attending appointments, sleeping in chairs, or weighing up a parking fine against missing care, the crisis is no longer abstract.

“It’s not politics,” one patient said. “It’s whether you get treated — and how.”

 

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Health

Consultation reveals lack of public trust in health board

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EARLIER this week, Hywel Dda UHB published the results of a consultation into the future configuration of its clinical services.

It is widely accepted that the current provision of clinical services is unsustainable. The Board cannot recruit enough staff to fill vacancies, particularly in rural areas, despite the existing staff shortages there. Only Prince Philip Hospital in Llanelli, situated close to the medical faculty and research facilities in Swansea, experiences relatively little difficulty recruiting and retaining staff.

A QUESTION OF TRUST

Public reactions online to the publication of the results, particularly in Pembrokeshire, were plentiful and mostly negative. Those initial reactions were predictable, even where the report’s details had not been read. However, an examination of the consultation’s findings paints a troubling picture for the Board.

Many of the approximately 4,000 respondents to the consultation said they understood the practical difficulties of delivering healthcare across rural Wales with limited resources. However, many also said they did not expect the Health Board to act in good faith upon its findings. Using the definition of ‘many’ adopted by ORS, a slight majority of respondents to the consultation said, in terms, that they did not trust their local health board.

We asked the Health Board to respond to those findings.

The Board told us: “We hope that by giving the people and communities in Hywel Dda the chance to share their views, we can work together on planning for the future of health care that is safe, accessible, sustainable and kind. More than 4,000 people engaged with us by attending our events, held throughout the Hywel Dda area, neighbouring Health Boards, and online.

“At the Extraordinary Board meeting on the 18 and 19 February, the Board will be considering 48 options across the nine services, 22 of which are alternative options generated directly through staff, public and stakeholder feedback during the consultation process. This reflects our genuine commitment to listening to our communities. There are no preferred options.”

The A&E at Withybush Hospital has been under immense pressure (Pic Herald)

THE ROAD AHEAD

The consultation report included a large range of responses expressing serious concerns about access to services close to home. Respondents aired even stronger misgivings about the linked issue of transport for those attending hospital appointments. Simply put, options that proposed centralising services in one centre or another met with almost universal short shrift from the public.

The options proposed by the Board contained no hint of a transport assessment if key services were centralised, particularly from rural areas. Concerns about transport links, a bugbear for respondents from Pembrokeshire, were expressed by members of the public living in Ceredigion, in rural Carmarthenshire east and north of the M4 and A40.

Without a massive investment in patient transport services or a massively expanded public transport system, it is difficult to see how the Board could reasonably expect a patient with a debilitating condition to reach an appointment many miles away. Therefore, we asked the Board what transport it had commissioned to justify and underpin the options in the consultation.

The Board said: “We carried out Equality Impact Assessment (EqIA) and Quality Impact Assessment (QIA) during options development. Alongside this, there is a dedicated Patient and Travel Insights assessment to explore how changes could affect journeys and access to care. This includes analysis of travel times, transport patterns and the potential effects on different groups.

“We have carefully considered how proposed changes to healthcare services could impact travel and transport for patients, loved ones, and our staff. Some options may involve longer travel times for some people to ensure they can access better-quality care. We have worked with partners such as the Welsh Ambulance Service, the University NHS Trust, and the Adult Critical Care Transfer Service to ensure appropriate transport arrangements have been considered.

“We will continue to work with partners to understand how we can reduce the impact of any changes on travel and transport.”

A DIGITAL FUTURE?

This is at least the fourth consultation this reporter has reported on in the last eleven years. Each has suggested the future provision of healthcare services through technological solutions.

If patients must travel further for appointments, many of which will be clinically routine, remote medical appointments would go some way to addressing that issue. On the surface, it’s a win-win.

Progress has been slow. The technical demands of remote consultation and creaking IT infrastructure have delayed rollout. The risks attendant upon assessing a patient’s condition over a videolink remain undiminished. Moreover, a significant number of older patients either cannot or will not access services online. Rural broadband roll-out, which remains piecemeal, has not been the cure-all previously imagined.

We asked how the options accounted for the factors listed above.

The Board’s response stated that: “Digital is increasingly becoming the means by which we all interact with each other and with everything around us. However, we understand that some members of our Hywel Dda population cannot always access services online, or prefer not to, and we will support them in accessing healthcare in the way that is most convenient for them.”

The problems west Wales has in attracting and retaining healthcare staff are well known

FINDING (AND KEEPING) STAFF

The problems west Wales has in attracting and retaining healthcare staff are well known. They are chronic and, despite numerous initiatives, have not gone away. Rural areas are a hard sell to young professionals, especially those ambitious to specialise in cutting-edge practice areas. All principal research centres are based in or close to cities. In South Wales, that means Swansea, Cardiff, and Bristol. It follows that the more distant a post is from those centres, the less likely an early-career professional will apply for it.

Meanwhile, working conditions, shift patterns, and travel times to and from workplaces, often miles from home, mean that agency working (less secure, but better paid and more flexible) is an attractive alternative to direct employment. Despite Welsh Government diktats to cut the use of agency staff, healthcare delivery operates in the real world.

The Board told us: “Staff recruitment and retention are challenges across the NHS, especially in rural areas. We continue to recruit staff by offering them competitive remuneration packages and excellent opportunities to work, train and progress in our hospitals and health sites.

“An important motivation for the CSP programme was the expectation that more sustainable, higher-quality services would be more attractive to staff, helping with both retention and recruitment.

“Some options seek to recruit more substantive staff rather than temporary staff, which will be better for our clinical teams and improve patient care. Some options provide current staff with chances to work more closely together in teams and offer more training opportunities.”

There have been many protests as services have been salami-sliced away at Pembrokeshire’s main hospital (Pic: Herald)

PEMBROKESHIRE FIGHTS FOR WITHYBUSH

Opposition to the options proposed by the Health Board was predictably strongest when it came to removing services from local hospitals. In Ceredigion, a 16,000-signature petition opposed the removal or reduction of stroke services at Bronglais. In Llanelli, an option to close the Emergency Care Unit drew a negative reaction. In Llandovery, the loss of radiology services garnered a similarly trenchant response. In particular, a large majority of responses rejected proposals to introduce a treat-and-transfer system.

Against that background, it is hardly surprising that Pembrokeshire respondents stood firmly against any further reduction in services provided in the county, and particularly at Withybush. Having experienced the salami-slicing of services away from Haverfordwest, and in the face of repeatedly broken assurances regarding the return of services ‘temporarily’ removed, those reactions are unsurprising. Those feelings are not limited to the public. One staff member was directly quoted in the consultation report claiming that cuts to Withybush were baked into the options the Board presented.

We asked the Board to provide specific reassurance about maintaining current service provision at Withybush and other Pembrokeshire hospitals.

Whether the Board’s response addresses that question, the reader can decide.

“Withybush Hospital will have an important role to play in the health care of the region, and our long-term plan for our hospital sites has been set out in our A Healthier Mid and West Wales strategy. In the interim, our CSP consultation has included our thinking on the role of each of our acute sites. For example, we anticipate that Withybush Hospital will provide more planned care, and initial access to acute care would remain on site, with transfers to Glangwili Hospital for patients with the highest needs.”

Tory Senedd Members Samuel Kurtz and Paul Davies have been fighting for the services to be retained at Withybush Hospital (Pic: Supplied)

PEMBROKESHIRE MSs RESPOND

Local Welsh Conservative Senedd Members Paul Davies MS and Samuel Kurtz MS have warned that any decision which undermines the future of A&E services at Withybush Hospital would be “wholly unacceptable”, ahead of a crucial Hywel Dda University Health Board meeting in February.

Paul Davies MS, joined by fellow Welsh Conservative Senedd Member Samuel Kurtz MS, said Withybush Hospital must be protected as a vital lifeline for Pembrokeshire, and that communities are deeply concerned about the potential consequences of the Health Board’s proposals.

Paul Davies MS said: “People in Pembrokeshire are deeply worried about what these proposals could mean for Withybush Hospital. Over many years, we have seen a gradual erosion of services, and communities are understandably anxious that this process will continue.

“Withybush Hospital is not a ‘nice to have’ — it is a vital lifeline for a large, rural population. Any changes must strengthen services in Pembrokeshire, not weaken them. I will not support decisions that place patients at greater risk or force them to travel unreasonable distances for essential care.”

The loss of the special care baby unit at Withybush Hospital was a major blow for Pembrokeshire (Pic: File)

Samuel Kurtz MS added, “People in Pembrokeshire have heard this story before. Time and again, we are told services are fragile, and the result is that Withybush loses out.

“The loss of SCBU, consultant-led maternity and children’s A&E is still deeply felt locally. Removing one service often makes others unviable, and that is exactly what people are worried about now.

“Any decision that threatens the long-term viability of A&E at Withybush Hospital is a red line. It would be wholly unacceptable and would be met with fierce opposition from the community.”

Mr Kurtz also stressed that rurality, transport challenges and ambulance pressures must be central to decision-making, not treated as secondary considerations.

“Pembrokeshire is a rural county. Asking patients to travel further for emergency or urgent care is not a theoretical issue — it affects safety, outcomes, families and staff.

He continued: “There is also deep frustration that these decisions continue to be made in the shadow of the so-called ‘super hospital’ elsewhere in west Wales, which has never come to fruition. Pembrokeshire cannot be left with a slow erosion of services while waiting for something that may not materialise for a decade or more.”

Both Senedd members have written to Hywel Dda University Health Board and the Welsh Government ahead of the February meeting.

Paul Davies MS concluded: “We will be watching the outcome of this meeting very closely. Withybush Hospital is vital to Pembrokeshire. It must be properly supported, not hollowed out.”

 

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