Community
Bailiffs enforcing in Milford Haven as more say they can’t afford council tax
Vulnerable residents left frightened as arrears reach £263 million
COUNCIL TAX debt in Wales has soared to £263 million, with Pembrokeshire now among the top ten counties for arrears per household. As enforcement agents were attending properties in Milford Haven last month, concerns are growing over the treatment of vulnerable residents.
Figures released by the Welsh Government show that arrears have risen by 139 per cent since before the pandemic. Of the total, £103 million relates to the most recent financial year, with a further £160 million carried forward from previous years.
In Pembrokeshire, the amount of unpaid council tax rose to £8.75 million by the end of March 2025—an increase of £370,000 on the previous year. With around 70,000 chargeable properties in the county, this equates to approximately £125 per household.
Across Wales, Gwynedd has the highest average arrears per household at £373, while Neath Port Talbot has the lowest at £64.
Magistrates issuing more liability orders
The Herald understands that magistrates in west Wales have been busy issuing liability orders to local residents who have fallen behind on payments. The lists of names appearing in court each month appear to be getting longer.
A liability order allows the council to pass a case to enforcement agents—commonly referred to as bailiffs—who are then authorised to recover the debt using statutory powers.
Woman left terrified after bailiff threat
A woman in Milford Haven contacted The Pembrokeshire Herald in tears after a bailiff from Excel Civil Enforcement Ltd told her he would break into her home if she did not pay £400 immediately.
The woman, who has asked not to be named, said she is currently under the care of the NHS Crisis Team following a recent domestic abuse incident. She offered to pay £150 on Tuesday, when she is next due to receive money, but the offer was allegedly refused.
She has since submitted a safeguarding referral to Pembrokeshire County Council and is receiving support from local services.
Allegations of misrepresentation
The Herald has seen evidence suggesting that misleading information has been given by enforcement agents operating in the county. In one case, a bailiff told a resident he could enforce a council tax debt by attending a business premises simply because the debtor was a company director. This is not legally correct.
There have also been concerns raised about the application of fees. In one case, a payment of £400 was taken before the resident was told that the enforcement fee had not been added—despite suggestions to the contrary during initial contact.
Calls for a more compassionate approach
The Welsh Government is currently consulting on proposals to reform the council tax enforcement system, including extending the period before a resident becomes liable for the entire year’s bill from two weeks to two months.
Finance Minister Mark Drakeford said the current enforcement rules were “too aggressive” and needed to change. A national revaluation of council tax bands—last reviewed in 2003—has also been delayed until 2028.
Council tax remains the largest source of locally raised income for Welsh local authorities. In Pembrokeshire, the council collected around £97 million in 2024–25, but rising arrears have placed increasing reliance on enforcement action.
What residents should know
Council tax is a priority debt and cannot be ignored. However, residents are entitled to help and advice. Pembrokeshire County Council offers payment plans and reduction schemes for those on low incomes. Debt charities including Citizens Advice and StepChange also provide free confidential support.
If a resident is vulnerable—due to health, disability, or mental distress—they can request that the council pause enforcement and handle the matter directly.
Bailiff rules: Know your rights
Bailiffs cannot simply break into a home to collect unpaid council tax. They may only enter through an unlocked door and cannot use force unless they have a court-issued warrant and have previously gained peaceful entry. Even then, strict rules apply.
If no entry has previously been made, bailiffs must not threaten forced entry. Residents who feel intimidated or are misled by enforcement agents should report the matter to the council and the enforcement firm involved.
If you have been treated unfairly by a bailiff in Pembrokeshire, contact us on [email protected]
Your information will be treated confidentially.
Community
Kurtz welcomes £4.3m National Lottery boost for local communities
SAMUEL Kurtz MS has welcomed more than £4.3 million in National Lottery funding awarded to community projects across Carmarthen West and South Pembrokeshire since 2021.
Figures released by The National Lottery Community Fund show that £4,318,484 has been distributed through 122 grants in the constituency since the 2021/22 financial year, the same year Mr Kurtz was elected.
The funding has supported a wide range of grassroots charities, voluntary organisations and community groups through programmes including National Lottery Awards for All, offering grants of up to £20,000, and People and Places, which provides larger awards of up to £500,000.
Projects backed locally include mental health support for young people, environmental and sustainability initiatives, community workshops, outdoor wellbeing activities, support for vulnerable adults, and programmes aimed at building skills and confidence.
Among the organisations to benefit is Pembrokeshire Coast National Park Authority, which received £343,584 for its Routes to Discovery project, helping improve mental and physical wellbeing through accessible outdoor activities.
St Davids Diocesan Council for Social Responsibility was awarded £398,078 to deliver its Plant Dewi: Strengthening our Communities initiative, supporting families and local groups.
Other recipients include The VC Gallery, Redberth Croft CIC, The Tenby Project CIC and Neptune’s Army of Rubbish Cleaners, with funding supporting projects ranging from food initiatives and nature-based wellbeing to volunteering and environmental action.
Mr Kurtz said: “Community groups and charities across Carmarthen West and South Pembrokeshire do incredible work supporting people and strengthening local communities.
“It is fantastic to see more than £4.3 million of National Lottery funding invested in projects that are improving wellbeing, tackling isolation and creating opportunities for people of all ages during my time in office.
“The voluntary sector plays a vital role in our area, and this funding is helping organisations deliver projects that bring people together and make a real difference to people’s lives.”
The National Lottery Community Fund is the largest funder of community activity in Wales, supporting initiatives that bring communities together, promote environmental sustainability, help children and young people thrive, and improve health and wellbeing.
Organisations across Wales can apply for funding through the Awards for All and People and Places programmes to support projects that matter most to their communities.
Further information is available on The National Lottery Community Fund website.
Community
Former Neyland police officer Louis Knight dies aged 83
Tributes pour in for former Neyland officer remembered as a “true gentleman” and “local legend”
A FORMER Neyland police officer remembered as a “true gentleman” and “local legend” has died at the age of 83, prompting an outpouring of tributes from across Pembrokeshire.
Louis Knight, of Neyland Hill, Neyland, passed away peacefully at Withybush Hospital, Haverfordwest on Thursday (Mar 5).
Mr Knight, who served as a police officer in the area for many years, was a familiar and respected figure in Neyland and beyond. In the hours following the announcement of his death, hundreds of messages flooded social media, painting a picture of a man whose impact stretched far beyond his time in uniform.
Many described him simply as “one of the best,” while others called him “a proper local legend” and “a tremendous police officer.”
One resident wrote: “A face and name I will never forget from my youth.”
Another said: “He was a tremendous police officer… a kick up the backside and a word was enough. It stayed with you.”
Others remembered his warmth and humour away from policing.
“He always had a story to tell on the way home in the taxi,” one tribute read, while another added: “Every time you asked him how he was, the answer was always ‘bloody marvellous.’”
Many spoke of his kindness and the time he gave to people.
“Louis was one of the most kindest gentlemen around. Always made time to chat,” one message said.
Another added: “Neyland won’t be the same again.”
While some reflected fondly on a different era of policing, what came through most strongly was the respect Mr Knight earned within his community — something repeatedly highlighted in tributes from those who knew him as children, neighbours, and later as adults.
Mr Knight was the beloved husband of the late Angela, devoted father of Andrew and Alison, and adored father-in-law of Frank. He was also a loving grandfather to Michelle and Laura, and a cherished brother of Jennifer, Charles and Richard.
His family said he was loved dearly and will be greatly missed by all who knew him.
The funeral service will take place on Wednesday (Apr 1) at 11:30am at Parc Gwyn Crematorium, Narberth.
Family flowers only. Donations in memory of Louis, if desired, are for Ward 8 at Withybush Hospital and may be sent directly to the ward at SA61 2PZ.
All enquiries to Tom Newing & Sons Ltd, Funeral Directors, Dartmouth Street, Milford Haven (01646 693180).
Photo caption:
PC Louis Knight pictured during a Royal Visit, engaging with local children — a familiar sight in Neyland for many years (Pic: Supplied).
Community
Banking hub plans gather pace in Pembroke Dock
PLANS to deliver a new Banking Hub in Pembroke Dock are moving forward, following a key meeting between local representatives and Cash Access UK.
Samuel Kurtz MS met with Cash Access UK Regional Manager Debbie Crow on Wednesday (Mar 19), alongside community representatives, to discuss the next steps after confirmation last week that the campaign for a hub had been successful.
The new facility is expected to be up and running within 12 weeks, providing vital access to banking services for residents, businesses and community groups across Pembroke Dock and the wider South Pembrokeshire area.

Banking Hubs offer a shared space where customers can carry out everyday transactions such as cash withdrawals and deposits, as well as access face-to-face support from individual banks on designated days.
The development follows the closure of the last bank branch in Pembroke Dock, which had raised concerns about access to essential financial services in the area. Samuel Kurtz has been working with LINK, local businesses and community groups to secure the new hub.
Discussions at the meeting focused on identifying a suitable location and ensuring the service meets the needs of those who continue to rely heavily on cash.
Following strong public interest in the project, Mr Kurtz has confirmed he will hold a series of drop-in sessions in Pembroke and Pembroke Dock to update residents and answer questions.
Samuel Kurtz MS said: “Last week’s news that the campaign for a Banking Hub in Pembroke Dock had been successful was incredibly welcome for our community.
“Access to cash and face-to-face banking services remains vital for many residents, charities and local businesses across the area. I have already been inundated with questions from people wanting to know what happens next.
“That’s why I will be holding drop-in sessions in both Pembroke and Pembroke Dock so residents and businesses can come along, ask questions and hear the latest updates.
“I was pleased to meet with Cash Access UK’s Regional Manager to discuss the next steps, and I will continue working closely with local stakeholders to help ensure the hub is delivered as quickly as possible.”
Further details about the drop-in sessions are expected to be announced shortly.
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