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Davies: Work from home culture has worsened public services

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But unions say hybrid model boosts productivity and work-life balance

SOUTH WALES Central MS Andrew RT Davies has claimed that remote working across the Welsh public sector is contributing to a decline in the quality of key services, including the NHS.

His comments come after it was revealed that just 19% of Welsh Government staff attended the main Cardiff headquarters at Cathays Park on a daily basis in March. Attendance was even lower at some regional offices, including just 9% at Merthyr Tydfil, one of the government’s designated main hubs.

Mr Davies, the former leader of the Welsh Conservatives in the Senedd, said:

“While frontline workers have never been able to work from home, there’s been an increased prevalence since Covid of other highly paid staff, responsible for the administration of public services, failing to come into the office.

“This has without doubt led to a serious drop in output in our NHS and other public services – just look at waiting lists for one.

“The solution is not to sell off office space, but to use it.”

His remarks follow calls from a former senior civil servant to consider selling the Cardiff office, which is Grade II listed and costs millions annually to run.

Government and unions defend hybrid model

However, the Welsh Government has defended its approach, saying it encourages staff to be in the office at least 40% of the time and is actively reviewing office needs across its 20 sites.

First Minister Eluned Morgan told the Senedd: “We are encouraging people to come in… but clearly there will come a point where you have to say: if you don’t turn up, we cannot justify keeping this particular office open.”

Trade unions have strongly backed the hybrid model. Fran Heathcote, General Secretary of the Public and Commercial Services Union, said: “The current blended working arrangements at Welsh Government have been developed in social partnership, and we have no reason to believe they are not working.”

FDA national officer Jane Runeckles added: “Work is what you do, not where you do it. The world of work has changed, and Welsh Government should take pride in the fact it has taken a leading role in this.”

Steve Thomas of Prospect said staff “continue to deliver for the people of Wales, working productively by utilising the benefits of flexible working,” and urged the government to maintain strong engagement with unions if any policy shift occurs.

Tories promise change if elected

Welsh Conservative Senedd leader Darren Millar criticised what he called Labour’s “lax attitude to public money” and said his party would reverse the policy if it wins next year’s Senedd election.

“Back in March I pledged that a Welsh Conservative government would end unnecessary remote working and get people off their settees and back into their offices,” he said.

The government’s 2023–24 “State of the Estate” report confirmed offices remain underused and noted that “remote working practices have become more embedded.” However, it also highlighted efforts to share space with other public sector bodies and adjust office use based on changing needs.

A review of the government’s offices in Newtown and Llandrindod Wells is expected to conclude by September. The outcome may shape the future of government buildings across Wales.

Crime

Swansea man dies weeks after release from troubled HMP Parc: Investigation launched

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A SWANSEA man has died just weeks after being released from HMP Parc, the Bridgend prison now at the centre of a national crisis over inmate deaths and post-release failures.

Darren Thomas, aged 52, died on 13 November 2025 — less than a month after leaving custody. The Prisons and Probation Ombudsman (PPO) has confirmed an independent investigation into his death, which is currently listed as “in progress”.

Born on 9 April 1973, Mr Thomas had been under post-release supervision following a period at HMP/YOI Parc, the G4S-run prison that recorded seventeen deaths in custody in 2024 — the highest in the UK.

His last known legal appearance was at Swansea Crown Court in October 2024, where he stood trial accused of making a threatening phone call and two counts of criminal damage. During the hearing, reported by The Pembrokeshire Herald at the time, the court heard he made threats during a heated call on 5 October 2023.

Mr Thomas denied the allegations but was found guilty on all counts. He was sentenced to a custodial term, which led to his imprisonment at HMP Parc.

Parc: A prison in breakdown

HMP Parc has faced sustained criticism throughout 2024 and 2025. A damning unannounced inspection in January found:

  • Severe self-harm incidents up 190%
  • Violence against staff up 109%
  • Synthetic drugs “easily accessible” across wings
  • Overcrowding at 108% capacity

In the first three months of 2024 alone, ten men died at Parc — part of a wider cluster of twenty PPO-investigated deaths since 2022. Six occurred within three weeks, all linked to synthetic drug use.

Leaked staff messages in 2025 exposed a culture of indifference, including one officer writing: “Let’s push him to go tomorrow so we can drop him.”

Six G4S employees have been arrested since 2023 in connection with alleged assaults and misconduct.

The danger after release

Deaths shortly after release from custody are a growing national concern. Ministry of Justice data shows 620 people died while under community supervision in 2024–2025, with 62 deaths occurring within 14 days of release.

Short sentences — common at Parc — leave little time for effective rehabilitation or release planning. Homelessness, loss of drug tolerance and untreated mental-health conditions create a high-risk environment for those newly released.

The PPO investigates all such deaths to determine whether prisons or probation failed in their duties. Reports often take 6–12 months and can lead to recommendations.

A system at breaking point

The crisis at Parc reflects wider failures across UK prisons and probation. A July 2025 House of Lords report described the service as “not fit for purpose”. More than 500 people die in custody annually, with campaigners warning that private prisons such as Parc prioritise cost-cutting over care.

The PPO investigation into the death of Darren Thomas continues.

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Crime

Woman stabbed partner in Haverfordwest before handing herself in

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A WOMAN who stabbed her partner during a drug-fuelled episode walked straight into Haverfordwest Police Station and told officers what she had done, Swansea Crown Court has heard.

Amy Woolston, 22, of Dartmouth Street in Milford Haven, arrived at the station at around 8:00pm on June 13 and said: “I stabbed my ex-partner earlier… he’s alright and he let me walk off,” prosecutor Tom Scapens told the court.

The pair had taken acid together earlier in the day, and Woolston claimed she believed she could feel “stab marks in her back” before the incident.

Police find victim with four wounds

Officers went to the victim’s home to check on him. He was not there at first, but returned shortly afterwards. He appeared sober and told police: “Just a couple of things,” before pointing to injuries on his back.

He had three stab or puncture wounds to his back and another to his bicep.

The victim said that when he arrived home from the shop, Woolston was acting “a bit shifty”. After asking if she was alright, she grabbed something from the windowsill — described as either a knife or a shard of glass — and stabbed him.

He told officers he had “had worse from her before”, did not support a prosecution, and refused to go to hospital.

Defendant has long history of violence

Woolston pleaded guilty to unlawful wounding. The court heard she had amassed 20 previous convictions from 10 court appearances, including assaults, battery, and offences against emergency workers.

Defending, Dyfed Thomas said Woolston had longstanding mental health problems and had been off medication prescribed for paranoid schizophrenia at the time.
“She’s had a difficult upbringing,” he added, saying she was remorseful and now compliant with treatment.

Woolston was jailed for 12 months, but the court heard she has already served the equivalent time on remand and will be released imminently on a 12-month licence.

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News

BBC apologises to Herald’s editor for inaccurate story

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THE BBC has issued a formal apology and amended a six-year-old article written by BBC Wales Business Correspondent Huw Thomas after its Executive Complaints Unit ruled that the original headline and wording gave an “incorrect impression” that Herald editor Tom Sinclair was personally liable for tens of thousands of pounds in debt.

The 2019 report, originally headlined “Herald newspaper editor Tom Sinclair has £70,000 debts”, has now been changed.

The ECU found: “The wording of the article and its headline could have led readers to form the incorrect impression that the debt was Mr Sinclair’s personal responsibility… In that respect the article failed to meet the BBC’s standards of due accuracy.”

Mr Sinclair said: “I’m grateful to the ECU for the apology and for correcting the personal-liability impression that caused real harm for six years. However, the article still links the debts to ‘the group which publishes The Herald’ when in fact they related to printing companies that were dissolved two years before the Herald was founded in 2013. I have asked the BBC to add that final clarification so the record is completely accurate.”

A formal apology and correction of this kind from the BBC is extremely rare, especially for a story more than six years old. 

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