Local Government
Clerk blasts Neyland councillors over lack of action in leaked email
Leaked correspondence lays bare growing rift at Neyland Town Council
A LEAKED internal email has exposed deep divisions within Neyland Town Council, with the Town Clerk accusing councillors of failing to take responsibility for community projects and leaving her to shoulder the workload alone.

The message, written by Town Clerk and Responsible Finance Officer Libby Matthews, was sent on September 30 ahead of the council’s October 6 meeting. It has since circulated among councillors and former members, prompting sharp criticism and renewed scrutiny of relations inside the authority.
‘An impossible standard’
In the leaked email, obtained by The Herald, Ms Matthews apologised if her tone seemed “harsh” but said there was “no other way to really say it”.
She wrote: “I find it quite disappointing that there have only been suggestions given from two Members of Council – being Councillors, there should be ideas flowing on how to help our community.”
“It is an impossible standard,” she continued, “to agree for multiple projects to be voted through and then landed on my desk to lead them all, on top of my already heavy workload and many projects, events, accounts, legal and training I am already undertaking.”
The clerk reminded members that by signing their Acceptance of Office “you are making a commitment to be proactive in our community.”
“A Clerk works in the background and completes management, legalities, administration, advertising, accounting, accountability etc,” she added. “It should not be expected of me to lead, handle and complete every project the Council agrees on, independently.”
Few ideas submitted
The email accompanied a document titled Council Suggestions for a 12-Month Plan, listing only six proposals — three from Cllr Mike Harry and three from Cllr Ashleigh Phelan.
Ideas included creating an allotments committee, improving social-media use, building stronger links with the police and county council, running a public priorities survey, improving signage, and reviving Neyland’s market day or Brunel Festival.
No other councillors had submitted contributions.
Ms Matthews contrasted Neyland’s approach with nearby councils.
She wrote: “Speaking to surrounding Clerks, Council members from neighbouring authorities are incredibly proactive within their communities. Examples being: Llanstadwell Councillors on rotation cleaning and maintaining their park equipment, Milford Haven Councillors maintaining the Rath pool, and Haverfordwest Town Councillors creating their own projects and leading with them.”
She added: “Thus far, as a whole (aside from Cllr Hay), all decisions are made within Council and then passed along to my desk, with no further input or assistance. I’m desperately trying to push Council forward, but I cannot do it alone.”
A history of conflict
Neyland Town Council has seen a steady stream of complaints, resignations and procedural rows in recent years.
Meetings are frequently described by attendees as tense and unproductive, with arguments over minutes, votes and code-of-conduct issues often overshadowing ordinary business.
One former councillor told The Herald: “Neyland has so many people who care deeply about the town, but the council’s reputation has been badly damaged. Everything seems to end in confrontation.”
The latest row follows years of tension and disciplinary issues within Neyland Town Council.
Earlier this year, The Herald reported that an Ombudsman investigation into alleged bullying of the clerk was discontinued after the councillor concerned resigned. The Ombudsman’s report cited “poor behaviour over a substantial period of time”.
Two other former councillors members – Cllr Brian Rothero and Cllr David Devauden – are currently before the Adjudication Panel for Wales over alleged breaches of the Code of Conduct, including failure to show respect and bringing the council into disrepute. A hearing date has not yet been confirmed.
Residents have repeatedly told The Herald they are concerned about “constant disputes” and a lack of progress on projects.
The clerk’s role
Under local-government law, a town-council clerk is the statutory officer responsible for implementing decisions, managing finances and ensuring legal compliance – but not normally expected to lead community projects.
Ms Matthews’ email suggests she believes councillors have blurred that line, leaving her to handle both administration and project leadership.
Her call for members to form working groups mirrors the approach taken by other town councils, where councillors themselves lead initiatives under the clerk’s guidance.
The Herald understands some councillors have privately suggested bringing in external mediation to rebuild trust.
One senior figure familiar with the situation said: “There’s been a breakdown on both sides. The clerk feels undermined; some councillors feel lectured. It’s not sustainable.”
The same source said the leak may prompt formal discussion about conduct and confidentiality.
Public frustration
Residents told The Herald they are weary of the infighting.
At last year’s public meeting about the town’s events calendar, several attendees asked why plans for new signage, environmental clean-ups and the Brunel Festival revival had stalled.
One resident said: “All we ever hear about are rows and resignations. What we want is a council that gets things done.”
While Neyland Town Council regularly posts community updates online, it provides little detail about internal disputes or ongoing investigations.
Neighbouring authorities such as Milford Haven and Haverfordwest routinely publish project reports and minutes within days of meetings – a contrast noted by Ms Matthews in her email.
The council is due to meet on Monday (Oct 6) to discuss the 12-month plan and members’ responsibilities.
The Herald understands the agenda includes an item titled Council Work Plan and Member Responsibilities, reflecting the clerk’s request for councillors to take ownership of projects.
It remains unclear whether the email leak itself will be addressed.
A pattern of strained relations
This is not the first controversy to hit Neyland Town Council. In 2023, members clashed over communications policy and community-hub bookings, leading to a temporary halt on events. The clerk also took a period of stress-related leave that year before returning to post.
Observers say the repeated disputes have left the small authority struggling to maintain focus.
Under the Local Government Act 1972 and the Model Code of Conduct for Wales, councillors must treat others with respect and uphold the reputation of their office. Clerks, meanwhile, must ensure proper governance and provide impartial advice.
Guidance from One Voice Wales urges councils to “foster a culture of shared ownership” where elected members and staff “work collaboratively, recognising distinct but complementary responsibilities.”
What happens next
The outcome of Monday’s meeting may determine whether Neyland Town Council can move forward or faces further instability.
If councillors back the clerk’s call for more engagement, attention will turn to whether members deliver on their promises. If not, there could be renewed calls for external oversight.
Either way, the leak has reignited debate about transparency, accountability, and leadership in Neyland’s local government.
While the correspondence was intended as an internal management note, its contents highlight long-standing concerns about the council’s effectiveness and culture.
Repeated conduct complaints, resignations and the absence of a clear long-term plan suggest deeper governance issues.
As one observer told The Herald: “Neyland deserves better. The town needs leadership, not another row about who’s to blame.”
For now, the question posed by the clerk still stands: who will take responsibility for getting things done?
Local Government
Sewage leak at Pembroke Commons prompts urgent clean-up works
Council pollution officers say they have no enforcement powers over Welsh Water infrastructure
SEWAGE contamination on the Commons in Pembroke has prompted an urgent response from pollution officers, after a leak was reported by a member of the public on Tuesday.
Pembrokeshire County Council’s Pollution Control Team confirmed they were alerted yesterday afternoon to sewage surrounding a manhole cover on the site. The Herald understands that officers immediately notified Welsh Water (DCWW) network technicians to investigate the incident “as a matter of urgency”.
County councillor Jonathan Grimes, who represents Pembroke St Mary South and Monkton, said the authority had been clear that it holds no enforcement powers over Welsh Water assets.
“Whilst we work constructively with Welsh Water, we have no authority to intervene on their apparatus or to carry out enforcement action against them for such pollution incidents,” the Pollution Control Team said in a statement shared with the councillor.
Urgent works underway
Council officers visited the site on Wednesday morning alongside contractors and Welsh Water technicians to assess clean-up options. According to the team, works will include cleaning the contaminated ground in and around the manhole cover and fencing off the affected area “until safe”.
Cllr Grimes said officers would return to the scene on Thursday to check on progress and ensure the area is properly secured.
Residents who notice any further issues have been urged to contact the Pollution Control Team directly.
Further updates are expected later this week.
Local Government
Pembrokeshire Council faces backlash over £3.5m housing ‘buying spree’
Critics say policy inflates numbers while new-build programme stalls
PEMBROKESHIRE COUNTY COUNCIL is under growing pressure over its multi-million-pound programme of buying back former council houses, with critics warning that the strategy gives the illusion of progress while long-promised new-builds remain stuck on the drawing board.
The latest criticism comes from Milford Haven councillor Mike Stoddart, who has accused the authority of “standing still” by funnelling Housing Revenue Account (HRA) cash into purchasing properties that were once part of the council’s own stock.
Stoddart said the council’s approach “doesn’t increase the housing stock – it merely moves people from the private sector into the public sector”.
He added: “It would be much better if the money was spent on building anew.”
A temporary fix that became permanent
The buy-back scheme began in 2017 when the council adopted a new inflation-linked rent regime that delivered sizeable HRA surpluses. At the time, officers described buying ex-council homes on the open market as a “stop-gap” measure until the new-build programme ramped up.
But that programme has repeatedly faltered. Major schemes in Johnston and Tiers Cross have been hit by cost overruns of around 66%. In Milford Haven, new flats on Charles Street are costing close to £300,000 each for a one- or two-bed unit, before adding land costs, architects’ fees and planning expenses.

Stoddart said the pattern amounted to a “disaster”, arguing that buying existing homes had become the authority’s default option. “It gives the impression of making progress while actually standing still,” he said.
Brownfield sites left idle
In Stoddart’s own ward, three former school sites have stood empty since 2018. Their redevelopment is not expected to begin until 2027 or 2028. Meanwhile, the council’s purchasing programme has accelerated.
A Cabinet report for late 2025 shows more than £3.5 million spent on acquisitions in just the first half of the year.
The most striking deal was a bulk purchase of five homes in Harcourt Close, Hook, for £1.851 million — almost £400,000 each. Stoddart said the developer would think “all his birthdays have come at once”, with the council avoiding estate agents’ fees, reducing legal costs and allowing the seller to immediately stop paying interest to the bank.
Thirteen high-value purchases
All properties were bought for over £100,000 and moved into the council’s HRA stock:
| Address | Location | Price | Completion |
|---|---|---|---|
| 32 Southdown Close | Pembroke | £115,000 | 29/07/2025 |
| 8 Hyfrydle | Letterston | £115,000 | 01/08/2025 |
| 6 Precelly Place | Milford Haven | £120,000 | 22/09/2025 |
| 50 Heywood Court | Tenby | £125,000 | 02/10/2025 |
| 33 Croft Avenue | Hakin, Milford Haven | £130,000 | 20/10/2025 |
| 7 Hyfrydle | Letterston | £135,000 | 05/09/2025 |
| 18 St Clements Park | Freystrop | £140,000 | 14/07/2025 |
| 55 College Park | Neyland | £140,000 | 28/10/2025 |
| 26 Baring Gould Way | Haverfordwest | £146,000 | 15/08/2025 |
| 25 Station Road | Letterston | £170,000 | 10/10/2025 |
| 16 Woodlands Crescent | Milford Haven | £283,000 | 31/10/2025 |
| 26 & 27 Harcourt Close | Hook | £744,000 | 22/10/2025 |
| 23, 24 & 25 Harcourt Close | Hook | £1,107,000 | 30/07/2025 |
All purchases were made from HRA reserves with no borrowing, a point the council highlights as prudent financial management.
Fears over market distortion
Stoddart also warned that the authority’s deep pockets may be pricing out young families by outbidding first-time buyers for entry-level homes. “If classical economic theory is to be believed, it’s forcing up the price,” he said.
House prices in Pembrokeshire have risen around 15% in the past year, according to recent ONS data. Local estate agents, speaking anonymously, told this newspaper that council intervention “definitely nudges prices upward” in hotspots like Hook, Neyland and Milford Haven.
Council defends strategy
A council spokesperson said the approach was necessary to deliver homes “immediately” amid chronic shortages.
“Acquiring existing properties allows us to respond quickly to housing need,” they said. “New-builds remain a priority, but delays in planning, construction and funding mean we must use all available tools to meet demand. All purchases represent value for money and are compliant with our HRA strategy.”
Housing charity Shelter Cymru took a different view, arguing that “recycling stock is not a substitute for expansion”. The charity says Pembrokeshire needs around 500 new affordable homes a year to meet demand.
‘Residents deserve homes, not headaches’
Social housing waiting lists in Pembrokeshire now exceed 2,000 applicants. With another Cabinet briefing due later this month, Stoddart says he will push for a fundamental rethink.
“It’s time to stop standing still,” he told this newspaper. “Our residents deserve homes, not headaches.”
Business
Cwm Deri Vineyard Martletwy holiday lets plans deferred
CALLS to convert a former vineyard restaurant in rural Pembrokeshire which had been recommended for refusal has been given a breathing space by planners.
In an application recommended for refusal at the December meeting of Pembrokeshire County Council’s planning committee, Barry Cadogan sought permission for a farm diversification and expansion of an existing holiday operation through the conversion of the redundant former Cwm Deri vineyard production base and restaurant to three holiday lets at Oaklea, Martletwy.
It was recommended for refusal on the grounds of the open countryside location being contrary to planning policy and there was no evidence submitted that the application would not increase foul flows and that nutrient neutrality in the Pembrokeshire Marine SAC would be achieved within this catchment.
An officer report said that, while the scheme was suggested as a form of farm diversification, no detail had been provided in the form of a business case.
Speaking at the meeting, agent Andrew Vaughan-Harries of Hayston Developments & Planning Ltd, after the committee had enjoyed a seasonal break for mince pies, said of the recommendation for refusal: “I’m a bit grumpy over this one; the client has done everything right, he has talked with the authority and it’s not in retrospect but has had a negative report from your officers.”

He said the former Cwm Deri vineyard had been a very successful business, with a shop and a restaurant catering for ‘100 covers’ before it closed two three years ago when the original owner relocated to Carmarthenshire.
He said Mr Cadogan then bought the site, farming over 36 acres and running a small campsite of 20 spaces, but didn’t wish to run a café or a wine shop; arguing the “beautiful kitchen” and facilities would easily convert to holiday let use.
He said a “common sense approach” showed a septic tank that could cope with a restaurant of “100 covers” could cope with three holiday lets, describing the nitrates issue as “a red herring”.
He suggested a deferral for further information to be provided by the applicant, adding: “This is a big, missed opportunity if we just kick this out today, there’s a building sitting there not creating any jobs.”
On the ‘open countryside’ argument, he said that while many viewed Martletwy as “a little bit in the sticks” there was already permission for the campsite, and the restaurant, and the Bluestone holiday park and the Wild Lakes water park were roughly a mile or so away.
He said converting the former restaurant would “be an asset to bring it over to tourism,” adding: “We don’t all want to stay in Tenby or the Ty Hotel in Milford Haven.”
While Cllr Nick Neuman felt the nutrients issue could be overcome, Cllr Michael Williams warned the application was “clearly outside policy,” recommending it be refused.
A counter-proposal, by Cllr Tony Wilcox, called for a site visit before any decision was made, the application returning to a future committee; members voting seven to three in favour of that.
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