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Council’s building maintenance teams to resume non-emergency responsive repairs

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THE HOUSING Building Maintenance teams within Pembrokeshire County Council are now able to re-commence non-emergency responsive repairs to customers’ homes around the County.

Lockdown has prevented tradesmen and women from entering homes to carry out anything other than emergency repairs for many months but the PCC Contact Centre is now able to take calls from customers to request a non-emergency service in their homes once more.

The Contact Centre receives around 38,000 building maintenance related service requests each year and even throughout lockdown Building Maintenance have proudly maintained a 99.2% success rate in responding to emergency repairs within 24hours since restrictions came into force.

Covid has caused a large disruption to the service and while the authority is now in a position to re-open phone lines to routine responsive repairs, a delay in providing that service is inevitable as the backlog is worked through but the authority is working hard to meet the demand.

Backlog is likely to take several months and is dependent on a number of factors including the numbers of repair requests received, availability of materials and contractors.

PCC currently employs 64 tradesmen and women directly and has a considerable number of contractors on its framework to undertake a wide range of maintenance works and Building Maintenance are in the process of tendering a New Minor Works Framework.

All maintenance employees and contractors will continue to work under strict guidelines in people’s homes to ensure that all safety and social distancing measures are adhered to.

The Housing Building Maintenance service is also in the final stages of implementing ‘Repair Finder’ which will enable Contact Centre staff to diagnose the faults in customer’s homes far quicker and more accurately than before, which will in turn ensure that Building Maintenance are better informed and resourced ahead of arriving at the property to carry out the repair.

This is expected to reduce the length of calls to the Contact Centre and subsequently reduce call-waiting times.

The ‘Repair Finder’ tool is expected to be available later in the year and will soon offer residents direct access to an online version which will enable them to report responsive repairs themselves.

Once trialled and released, service requests can be logged by the tenant via the Council’s ‘Housing Online’ portal.

When residents report a problem within their home via the Call Centre or ‘Repair Finder’, they will receive text message alerts informing them of the timescales within which they can expect the repair to be made.

Cabinet member for Housing, Cllr Michelle Bateman said: “We’re under no illusion that lockdown measures have caused a major disruption to the building maintenance service.

“We’re receiving new requests now on top of those that have been on standby during the Covid restrictions. Pembrokeshire residents have shown tremendous patience and understanding of services that have been stretched throughout the crisis so we’re counting on their ongoing support and we hope they appreciate that it will take a period of time to get back to where we were.

“People can be assured that we are working very hard to bring back the outstanding levels of service we provided before Covid and it’s things like ‘Repair Finder’ that will help make this possible going forward.

“With one in every six employed people in Pembrokeshire working for the local authority, it’s important to remember that we are very much in this together”.

If you wish to report a repair to your home you can call the Contact Centre on 01437 764551.

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Bird keepers in Wales urged to stay vigilant as avian flu cases rise

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BIRD KEEPERS across Wales are being warned to remain alert and implement biosecurity measures after a surge in avian influenza cases in poultry and kept birds across Great Britain.

The Department for Environment, Food and Rural Affairs (DEFRA) has declared a regional Avian Influenza Prevention Zone (AIPZ) covering East Riding of Yorkshire, Kingston upon Hull, Lincolnshire, Norfolk, and Suffolk. Within the AIPZ, mandatory enhanced biosecurity measures are in place to prevent the disease from spreading further and to protect flocks.

The UK is now in a period of heightened risk from highly pathogenic avian influenza (HPAI), prompting calls for increased vigilance from Welsh bird keepers.

Biosecurity is Key

Dr Richard Irvine, Chief Veterinary Officer for Wales, highlighted the importance of biosecurity:
“The winter migration period significantly increases the risk to poultry and kept birds. Recent rises in confirmed cases of avian influenza in both wild and kept birds across the UK are deeply concerning.

“Maintaining scrupulous hygiene and biosecurity measures daily is the best defence against this highly infectious disease. I urge all bird keepers in Wales to act now to protect their flocks and prevent the spread of bird flu.

“Vigilance is essential. Any signs or suspicions of avian influenza in flocks must be reported immediately.”

Legal Requirements and Further Guidance

Bird keepers in Wales and England are now legally required to register with the Animal and Plant Health Agency (APHA). This registration allows APHA to provide timely updates and guidance during disease outbreaks, helping keepers make informed decisions to safeguard their birds.

Further advice, including a biosecurity self-assessment checklist, is available on the Welsh Government website.

The current AIPZ in England may expand, with housing measures and other mandatory protective actions under constant review as the disease situation develops.

Reporting and Resources

Dead wild birds should be reported to the Defra helpline on 03459 33 55 77, and any suspicions of avian influenza in kept birds must be promptly reported to APHA on 0300 303 8268.

Details about current national risk levels for avian influenza, along with the evidence supporting these levels, can be found at gov.uk/birdflu. Additional information on disease control measures in England is available in Defra’s guidance, Bird flu: rules in disease control zones in England.

Zone declarations are accessible through the notifiable disease case finder.

By adopting rigorous biosecurity practices and reporting any concerns, bird keepers in Wales can help protect their flocks and reduce the spread of avian influenza.

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Ben Lake MP visits postal workers during Christmas rush

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BEN LAKE MP visited postal workers at the Llandysul Delivery Office last Friday (Dec 13) to show his support and gain insight into their operations during the festive season—the busiest time of the year for Royal Mail.

The holiday period sees Royal Mail handle around double its usual volume of letters and parcels, as people send Christmas cards and shop for gifts online. To meet this seasonal surge, the Llandysul Delivery Office has hired four extra vehicles, while Royal Mail nationally has recruited 16,000 temporary workers and introduced nearly 4,000 additional vans, trucks, and trailers.

During the visit, Ben Lake spoke with Ryan Goellnitz, Customer Operations Manager, about Royal Mail’s efforts to enhance convenience for customers. These include services like Parcel Collect—where posties collect parcels directly from customers’ doorsteps—and the introduction of over 5,000 new parcel drop-off points this year, including at Collect+ stores and parcel lockers.

Ryan Goellnitz said:
“It was great to have Ben visit our Delivery Office and show him how we are gearing up for our peak period. We are pulling out all the stops to deliver Christmas for our customers.”

Ben Lake, MP for Ceredigion Preseli, praised the dedication of the postal workers:
“It was a pleasure to visit the Llandysul Delivery Office and witness the incredible volume of post managed by Royal Mail, not only here but across the country. This is an essential service year-round, but the effort and planning to ensure smooth operations during Christmas are extraordinary.

“I am immensely grateful for their tireless efforts and dedication, which deserve to be fully recognised. The visit gave me real appreciation for the hard work and commitment of everyone involved.”

Royal Mail’s preparations for Christmas are a year-long effort, ensuring the postal service continues to meet the festive demand.

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Pembrokeshire County Council achieve Insport Partnerships Gold Standard

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PEMBROKESHIRE COUNTY COUNCIL have recently achieved the insport Partnerships Gold Standard, recognising their commitment and passion to providing inclusive opportunities for disabled people across the local authority area.

‘insport’ is a Disability Sport Wales programme delivered with the support the of Sport Wales, which aims to support the physical activity, sport, and leisure sectors delivering inclusively of disabled people. The purpose of the insport programmes is to support the development of inclusive thinking, planning, development and delivery by everyone within an organisation so that ultimately, they will deliver across the spectrum to disabled and non-disabled people, at whatever level they wish to participate or compete. The intent is to facilitate and deliver cultural change in attitude, approach, and provision of physical activity (including sport) and wider opportunities for disabled people.

Sport Pembrokeshire and Pembrokeshire Leisure have consistently developed their offers for disabled people locally, becoming the first local authority partner nationally to achieve the insport Partnerships Gold standard. Working with the natural, rural and coastal assets, the Sport Pembrokeshire & Pembrokeshire Leisure teams’ have done a fantastic job in navigating the opportunities and challenges to prioritise the inclusion of disabled people in leisure & community-based physical activity (including sport) opportunities. Ensuring that as many people as possible can be involved in sport and physical activity.

Achievement of the insport Partnerships Gold standard means that an inclusive approach to communities of disabled people is embedded within strategies, programmes, and thinking. This award is never the end of an organisation’s inclusion journey, and Disability Sport Wales will continue to support Pembrokeshire County Council as they continue to provide sector leading inclusive opportunities for disabled people.

Pembrokeshire have a number of excellent examples of collaborative work and partnerships supporting the delivery of strong inclusive programming across Pembrokeshire’s communities which add significant value to the area’s rich inclusive sporting heritage. These opportunities provide the initial steps on the pathway that many former and current Paralympic and Commonwealth Games Para athletes have taken from Pembrokeshire, including the Paris 2024 Paralympic Champion, Matt Bush; Paris 2024 Paralympic athlete, Jodie Grinham; 2022 Commonwealth Games medallist Lily Rice.

Tom Rogers (Governance & Partnership Director, Disability Sport Wales) said: “Pembrokeshire’s achievement of the insport Partnerships Gold standard is a remarkable milestone that highlights the unwavering commitment to inclusion in physical activity (including sport). This achievement recognises the efforts in creating opportunities that ensure everyone, regardless of ability, can participate and thrive in physical activity and sport at a level of their choosing.

Achieving the insport Partnerships Gold standard reflects the culture of inclusivity and recognises the excellent example for communities across Wales and beyond of an embedded culture of inclusion. Sport Pembrokeshire’s dedication to breaking down barriers and fostering an equitable and person centred approach to the delivery of physical activity is reflected across their programming. The commitment to inclusion exits across the Sport Pembrokeshire and Pembrokeshire Leisure teams’ and the achievement of this standard recognises the years of hard work by current and former team members, as well as excellent community led opportunities across the local authority area.

Congratulations on this significant achievement—your success paves the way for a brighter, more inclusive future in sport.”

Matt Freeman, Sport Pembrokeshire Manager said, “Pembrokeshire County Council is proud to achieve the prestigious insport Gold Standard, a recognition of our commitment to championing inclusive sport and physical activity across the county. This milestone, led by Sport Pembrokeshire – the Council’s sports development team – reflects the collaborative efforts of our partners to ensure opportunities for inclusive participation continue to grow. We remain dedicated to working with both new and existing partners to expand access and make inclusive provision a cornerstone of sport and physical activity in Pembrokeshire”.

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