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Council service centre to open for pre-booked appointments

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THE PEMBROKESHIRE COUNTY COUNCIL Customer Service Centre at North Wing, County Hall, Haverfordwest is to re-open next month on an appointment-only basis.

The Council’s Customer Service Centres (CSC) have been closed as a result of the Covid-19 pandemic since March 2020.

With limited resources available, CSC staff were redeployed to the Test, Trace and Protect team as part of the Covid-19 response.

That important work continues but is now possible to release some staff and North Wing Customer Service Centre will re-open on Monday September 6th for those who have received appointments for housing-related matters.

Customers who arrive in person to the CSC will only be able to enter if they have received a housing-related appointment or if:

  • They are unable pay online or direct into a bank or post office
  • They are vulnerable and in crisis

The CSC will operate between 9am and 12pm and 1pm to 4pm.

Anyone attending for a pre-booked appointment is asked to follow staff instructions and adhere to the Covid-19 measures in place at that time to keep visitors and staff safe.

Cllr Neil Prior, Cabinet Member for Transformation, said: “We are pleased to be able to introduce this appointment system at North Wing Customer Service Centre from Monday 6th September and be able to assist customers who have received an appointment from the Housing team.

“At this time our hard working Contact Centre staff remain very busy and I would like to remind customers who have queries about Council services or issues they are facing, that information can often be found on the Council’s website at https://www.pembrokeshire.gov.uk/

“If you have not already done so, joining the Council’s My Account service is easy to do and offers a wide range of services that can be accessed online. See https://myaccount.pembrokeshire.gov.uk/ for more information.”

No decision has yet been made on the re-opening of the CSC at Argyle Street.

Customers are reminded that there are a series of straightforward methods to pay Council bills available, including several options that do not require payments in person:

1.   Set up a Direct Debit:

Direct debit is a simple, convenient and safe way of paying bills. You can set up a Direct Debit to pay your Council Tax online at www.pembrokeshire.gov.uk/direct-debit

To set up a Direct Debit for Council Tax over the phone contact Revenue Services on 01437 764551. Customers will need to be the bill payer and have their bank account details to hand.

2.   Pay Online:

Paying online is quick, safe and secure and is available 24 hours a day, seven days a week. To pay Council bills online visit: https://www.pembrokeshire.gov.uk/make-a-payment

3.   Call the Automated Telephone Payment Line:

Call the Council’s payment line on 01437 775164. This is an automated service, available 24 hours, seven days a week.

4.   Speak to the Council on the Phone:

Call the Contact Centre on 01437 764551 to pay using a credit or debit card. The Contact Centre is open between 9am and 5pm from Monday to Friday.

Customers who are unable to pay using the above online or telephone options and wish to pay by cash can request a Post Office payment card to allow payment of Council Tax and rent at Post Offices.

These are available from the Council’s Revenues Team and can be accessed directly as outlined below:

Customers can contact the Council Tax team directly by dialling 01437 764551 and pressing option 1 for English; then option 2 in the next menu followed by option 4 for Council Tax. They will then be able to speak directly to a member of the Council Tax team to request a Post Office payment card. Alternatively, they can email [email protected] to request a payment card.

Customers can contact the Rent Team directly by dialling 01437 764551 and pressing option 1 for English; then option 2 followed by option 5 for Rents. They will then be able to speak directly to a member of the Rents team to request a Post Office payment card.

Alternatively, they can email [email protected] to request a payment card

Community

Officials announced for 2026 Eisteddfod in Pembrokeshire

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THE NATIONAL EISTEDDFOD returns to Pembrokeshire in 2026, and organisers have named the officials who will steer this major cultural event over the next year and a half.

With the artistic and local committees already established, meetings to finalise competitions and adjudicators are underway to ensure the List of Competitions is ready by spring. Committee members have also been voting over the past weeks to elect key officials for the Executive Committee.

John Davies, former leader of Pembrokeshire County Council, has been appointed Chair of the Executive Committee. Known for his deep connection to Pembrokeshire and extensive experience with national organisations, Davies aims to make the Eisteddfod a true community event, welcoming involvement from all corners of the region.

Tegryn Jones, Chief Executive of Pembrokeshire Coast National Park, takes on the role of Deputy Chair (Strategy). With a strong passion for Welsh culture and language, Jones brings a wealth of experience working with local communities, visitors, and volunteers across three counties.

Deputy Chair (Culture) is Carys Ifan, Director of Canolfan Egin and a seasoned cultural organiser. Based in Llangrannog and originally from Llandudoch, Ifan has led numerous artistic and community projects across the region.

Cris Tomos, a community development veteran with over 30 years of experience, will lead the 2026 Eisteddfod Local Fund. Working with PLANED, a community development charity, Tomos has supported countless community enterprises and co-operatives in Pembrokeshire, Ceredigion, and Carmarthenshire.

Non Davies, recently elected as Executive Committee Secretary, brings extensive cultural management expertise as Ceredigion County Council’s Corporate Manager for Culture. Having chaired the Cardigan Local Fund Committee for the 2022 Ceredigion Eisteddfod, Davies is well-versed in managing cultural projects.

National Eisteddfod Chief Executive, Betsan Moses, said: “We’re looking forward to working with John and the team over the next few months as we prepare for the 2026 Eisteddfod.

“There’s almost a quarter of a century since the Eisteddfod was last held in Pembrokeshire, and we’re very much looking forward to returning to the area. 2026 is an important year for us as we celebrate 850 years since the first Eisteddfod was held in Cardigan Castle in 1176.

“We’re looking forward to working in a new way within a catchment area which includes parts of another two counties, which is, of course, a chance to work with local people in Ceredigion and Carmarthenshire again.”

Further announcements are expected in the coming weeks, including the sale of competition prizes and opportunities to donate the Crown and the Chair.

The National Eisteddfod will be held in Llantood from August 1–8, 2026.

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News

Campaigners urge Welsh Government to adopt proportional representation for Local Elections

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CAMPAIGNERS are calling on the Welsh Government to introduce the Single Transferable Vote (STV) system for local elections, following moves by two councils to shift away from the First Past the Post (FPTP) system being blocked on technical grounds.

Yesterday (Nov 14), Ceredigion Council voted narrowly, with an 18 to 17 majority, in favor of adopting STV. This follows Gwynedd Council’s decision last month, where 65% of councillors backed the move. However, both councils have been prevented from implementing STV due to a requirement for a two-thirds majority under the Local Government and Elections (Wales) Act 2021.

In recent consultations, public support for STV has been overwhelming, with over 70% in Gwynedd and 67% in Ceredigion favoring the change. Only Powys Council rejected the proposal, despite 60.5% of its respondents supporting STV. Campaigners argue that the current system deprives voters of representation, citing that over 100,000 people were denied a vote in the 2022 elections due to uncontested seats.

The Electoral Reform Society Cymru (ERS Cymru) highlights the contrast with Scotland, where the introduction of STV for local elections in 2007 has significantly reduced uncontested seats. According to ERS Cymru, Scotland has had fewer uncontested seats in the last four elections combined than Gwynedd Council recorded alone in 2022.

Jess Blair, Director of ERS Cymru, said:

“Decisions made in council chambers affect everyone in those areas, so every vote should count. It’s absurd that councils choosing STV are blocked by a technicality, leaving them stuck with an outdated system that denies representation to thousands. The Welsh Government must act to avoid repeating the undemocratic outcomes of the last elections.”

Campaigners are now calling on the Welsh Government to introduce STV across all councils in Wales, ensuring representation that reflects the electorate’s wishes.

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Business

Upgrades completed at Port of Milford Haven’s simulator suite

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UPGRADES have been completed to state-of-the-art equipment within the Port of Milford Haven’s navigation simulator suite at Milford Waterfront enabling marine professionals to receive bespoke specialist training. The virtual reality simulation system can safely replicate a range of scenarios that seafarers may experience in real world situations such as extreme weather conditions, emergency situations and escort tug work.


The upgrades provided by Netherlands-based company MARIN contain the latest hardware in terms of processing power and graphics, as well as upgrades to MARIN’s ‘Dolphin’ software, increasing the capability to create scenarios. These are complemented with new 4k visuals on 75” screens which increase the depth and field of vision, adding to the realism.

Recently, a training day was led by Training Pilot Captain Mark Johnson, assisted by ex-Pilot Andy Hillier, involving members of the Svitzer team as well as Pilots Matt Roberts and Ian Coombes. As part of the scenario, they were faced with a loss of engine power and steering along with worsening weather and sea conditions. The Pilots had to communicate with Svitzer in order to successfully instruct them on how to tow and direct a drifting tanker. While scenarios like these are uncommon within port operations, it is important to rehearse procedures that would be implemented if they are required and enhances participants’ skill sets.

Marine Pilot and Simulator Instructor, Captain Ewan McNicoll, said “This simulator suite has future proofed our training capabilities, both internally for Pilots and marine staff, but also externally for clients wishing to use the facility, be it for training purposes or research and development. We can create any type of scenario with any type of ship, ranging from practicing ship handling manoeuvres to emergency situations, it really is game changing! Working with our partners at MARIN has been a complete success and I am very proud of our new facility.”

For more information about training at the navigation simulation suite please contact the Port of Milford Haven at [email protected] or 01646 696100.

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