News
Council service centre to open for pre-booked appointments
THE PEMBROKESHIRE COUNTY COUNCIL Customer Service Centre at North Wing, County Hall, Haverfordwest is to re-open next month on an appointment-only basis.
The Council’s Customer Service Centres (CSC) have been closed as a result of the Covid-19 pandemic since March 2020.
With limited resources available, CSC staff were redeployed to the Test, Trace and Protect team as part of the Covid-19 response.
That important work continues but is now possible to release some staff and North Wing Customer Service Centre will re-open on Monday September 6th for those who have received appointments for housing-related matters.
Customers who arrive in person to the CSC will only be able to enter if they have received a housing-related appointment or if:
- They are unable pay online or direct into a bank or post office
- They are vulnerable and in crisis
The CSC will operate between 9am and 12pm and 1pm to 4pm.
Anyone attending for a pre-booked appointment is asked to follow staff instructions and adhere to the Covid-19 measures in place at that time to keep visitors and staff safe.
Cllr Neil Prior, Cabinet Member for Transformation, said: “We are pleased to be able to introduce this appointment system at North Wing Customer Service Centre from Monday 6th September and be able to assist customers who have received an appointment from the Housing team.
“At this time our hard working Contact Centre staff remain very busy and I would like to remind customers who have queries about Council services or issues they are facing, that information can often be found on the Council’s website at https://www.pembrokeshire.gov.uk/
“If you have not already done so, joining the Council’s My Account service is easy to do and offers a wide range of services that can be accessed online. See https://myaccount.pembrokeshire.gov.uk/ for more information.”
No decision has yet been made on the re-opening of the CSC at Argyle Street.
Customers are reminded that there are a series of straightforward methods to pay Council bills available, including several options that do not require payments in person:
1. Set up a Direct Debit:
Direct debit is a simple, convenient and safe way of paying bills. You can set up a Direct Debit to pay your Council Tax online at www.pembrokeshire.gov.uk/direct-debit
To set up a Direct Debit for Council Tax over the phone contact Revenue Services on 01437 764551. Customers will need to be the bill payer and have their bank account details to hand.
2. Pay Online:
Paying online is quick, safe and secure and is available 24 hours a day, seven days a week. To pay Council bills online visit: https://www.pembrokeshire.gov.uk/make-a-payment
3. Call the Automated Telephone Payment Line:
Call the Council’s payment line on 01437 775164. This is an automated service, available 24 hours, seven days a week.
4. Speak to the Council on the Phone:
Call the Contact Centre on 01437 764551 to pay using a credit or debit card. The Contact Centre is open between 9am and 5pm from Monday to Friday.
Customers who are unable to pay using the above online or telephone options and wish to pay by cash can request a Post Office payment card to allow payment of Council Tax and rent at Post Offices.
These are available from the Council’s Revenues Team and can be accessed directly as outlined below:
Customers can contact the Council Tax team directly by dialling 01437 764551 and pressing option 1 for English; then option 2 in the next menu followed by option 4 for Council Tax. They will then be able to speak directly to a member of the Council Tax team to request a Post Office payment card. Alternatively, they can email [email protected] to request a payment card.
Customers can contact the Rent Team directly by dialling 01437 764551 and pressing option 1 for English; then option 2 followed by option 5 for Rents. They will then be able to speak directly to a member of the Rents team to request a Post Office payment card.
Alternatively, they can email [email protected] to request a payment card
Crime
Man charged with attempted murder after Carmarthen park incident
57-year-old due in court following alleged knife and stalking offences
A MAN has been charged with attempted murder following a serious incident in Carmarthen town centre last week.
Dyfed-Powys Police confirmed that James McKenna, aged 57, from Carmarthen, has been charged with attempted murder, possession of a bladed article in a public place, and stalking.
The charges relate to an incident in Carmarthen Park on Thursday (Jan 29), which prompted a significant emergency services response and caused concern among residents.
Police have not yet released full details of the circumstances, but officers were seen in and around the park area for several hours following the incident while enquiries were carried out.
McKenna is due to appear before Llanelli Magistrates Court on Thursday (Feb 5).
The Herald understands the case involves allegations of both violence and targeted behaviour towards an individual, with stalking listed among the charges.
Public concern
Carmarthen Park is a popular and busy public space used daily by families, dog walkers and joggers, and incidents of this severity are rare.
The news has prompted concern locally, particularly as the alleged offences include possession of a knife in a public place.
Residents have previously raised questions about safety in parks and open spaces across west Wales, especially during darker winter evenings.
Court proceedings
At this stage, the charges remain allegations and the case will now proceed through the courts.
Magistrates will decide whether the case is sent to Crown Court due to the seriousness of the attempted murder charge.
Further details are expected to emerge during Thursday’s hearing.
The Herald will be attending court and will provide updates as they become available.
Crime
Sex offender jailed after living off grid in Pembrokeshire and refusing to register
Man walked into police station after months avoiding authorities
A CONVICTED sex offender who told police he intended to live “off grid” rather than comply with legal monitoring rules has been jailed after handing himself in at a Pembrokeshire police station.

Christopher Spelman, aged 66, of no fixed address, appeared for sentence at Swansea Crown Court after admitting breaching the notification requirements of the sex offenders register.
The court heard Spelman was released from prison in Dorset on July 4 last year but immediately refused to provide police with an address, despite being legally required to do so within three days.
Instead, he indicated he planned to buy a tent and live outdoors.
Prosecutor Brian Simpson said officers subsequently launched a nationwide search when Spelman failed to make contact with police. Public appeals were issued and his case featured on the television programme Crimewatch.
Detectives believed he had been travelling around the UK using public transport and staying at campsites. He was known to have links to several areas including Merseyside, Manchester, Devon, Cornwall and Hampshire.
His whereabouts remained unknown until January 3 this year, when he walked into Haverfordwest police station and was arrested. It is unclear how long he had been in Pembrokeshire.
Spelman previously served seven years in prison after being convicted in 2014 of 12 counts of sexually assaulting a girl under the age of 14. He was placed on the sex offenders register for life.
The court heard this was not the first time he had failed to comply with the rules. After an earlier release in 2016, he again failed to register his address and avoided police for around five years before being caught.
He has 11 previous convictions for 29 offences.
Defence barrister Andrew Evans described the case as unusual and said his client had long disputed his original conviction and had expressed a wish to live “outside society”.
However, he said Spelman had gradually accepted that he remained subject to court orders and now wanted more stable accommodation and a chance to rebuild his life. The defendant asked the court to impose a custodial sentence so arrangements could be made for his future release.
Judge Geraint Walters noted there were signs Spelman wished to change but warned that any further breaches would result in longer prison terms.
With credit for his guilty plea, Spelman was sentenced to 10 months in prison. He will serve up to half in custody before being released on licence.
Crime
Former Wales rugby star admits Christmas Day drink-driving offence
Ex-Ospreys captain was almost twice over limit in Pembroke town centre
Former Wales back row Jonathan Thomas has admitted driving through Pembroke town centre on Christmas Day when he was almost twice over the drink-drive limit.
This week Haverfordwest magistrates heard that Thomas, 43, was stopped by officers as he drove his Mercedes CLA 220 along The Green, Pembroke, at around 5pm on Christmas Day.
“The officers were very concerned at the manner of his driving, as the car was being driven erratically and was swerving to the other side of the road,” said Crown Prosecutor Sian Vaughan.
“When Jonathan Thomas got out of the car, the officers could see that he was having difficulty standing and was unsteady on his feet.”
Subsequent breathalyser tests showed Thomas had 62 mcg of alcohol in his system, the legal limit being 35.
Thomas, who has no previous convictions, pleaded guilty to the drink-drive charge and was represented in court by solicitor Jess Hill.
“He has family in the area and had travelled to spend time with them on Christmas Day,” she told the magistrates. “He’s very remorseful for his actions and hugely regrets his decision that day.”
Jess Hill concluded by saying that Thomas is currently “between jobs and living off his savings”.
Thomas, who gave his address as Main Road, Bredon, was disqualified from driving for a total of 18 months.
“The length of your disqualification reflects the fact that you were more than a little bit over the limit,” commented the presiding magistrates when imposing sentence.
He was fined £120 and ordered to pay £85 costs and a £48 court surcharge.
The former Wales back row left his role as Swansea RFC head coach at the beginning of December 2025 as a result of ongoing health concerns. He was forced to retire from playing in 2015 on medical advice after being diagnosed with epilepsy and is one of the 390 former rugby union players currently taking part in a concussion lawsuit against the sport’s authorities.
“Long-standing issues linked to the head trauma have caused me some concern recently and it has been impossible for me to give the role everything it needs,” he said in a previous interview with the BBC.
His rugby career started out with Pembroke RFC juniors before moving to Swansea RFC, which he captained when he was 19. He then joined the Ospreys where, over a ten-year period, he won four league titles and an Anglo-Welsh Cup. He was the youngest player to captain the Ospreys and, at the time of leaving, was the joint highest appearance holder, together with Andrew Bishop, on 188 appearances.
His international career saw him play for Wales at Under-16, Youth, Under-19, Under-21 and Sevens levels. He made his senior international debut against Australia in 2003, featured at the 2007 Rugby World Cup and was part of two Six Nations Grand Slam-winning sides in 2005 and 2008. Between 2004 and 2011, Thomas was included in every Wales Six Nations squad. In his appearances for Wales, he scored seven tries.
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